Real Time Analyst

Permanent
Philippines - Bonifacio Global City
Posted 8 months ago

JOB DESCRIPTION: REAL TIME ANALYST

  • Monitoring real-time queues and identifying potential issues;
  • Supporting, creating, and overseeing proper documentation of processes and/or employees and ensure adherence to policies and guidelines;
  • Establishing and maintaining communication with clients and/or team members; understanding needs and resolving relevant issues; and
  • Producing solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

 

QUALIFICATIONS:

  • 1-2 years of experience in workforce management preferred
  • Work experience with call center applications
  • Ability to work with MS Office: MS Excel 2010 Advanced Formula and Formula Application
  • Efficient in managing time and keeping track of multiple schedules, meetings, and initiatives
  • Can work independently

Job Features

Job CategoryCustomer Support
Job LevelMid Level
Experience0 - 5

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