RITC Technician – Tier 1

USA - Texas - Dallas
Posted 6 months ago

CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new revenue opportunities. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed.

CSS Corp entered the 3rd wave of business transformation and repositioned itself as a “New Age Services” company in 2016. The new positioning was strategically chosen to align our identity closer to our customer ecosystems, to establish a niche for ourselves in the market and to meet the growing digital needs of our customers.

Our vision is to deliver tangible business outcomes through contextual adoption of digital in business process management, technical support operations, IT operations, telecom network moderation and management. Our revitalized approach drives simplicity and convenience. Our business model did not develop out of labor arbitrage but rather from superior customer experience, providing instant gratification and delighting customers.

We are currently looking for RITC Technician for our Dallas, Texas Headquarters.

As a RITC Technician, you will work in the Nokia Remote Integration Test Center (RITC). Responsibilities include working in a 24 X 7 environment in the operations control center; providing support deployment and Integration functions.

Summary/Objective: This position is responsible for monitoring the customer equipment in
a CDMA and LTE based wireless telecommunications network. The Remote Integration Test
Center (RITC) Technician will open tickets in response to alarms and perform basic
troubleshooting procedures before escalating to Tier 2 for problem resolution. This position
requires a basic knowledge of both telecommunications and IP networking. Knowledge of and
experience with CDMA, UMTS and LTE telecommunications interfaces will also be helpful.
The NOC Analysts will work in a demanding Network Operations Center (NOC) environment
and must be confident in their technical and inter-personal skills.
RITC office performs 4G LTE to 5G LTE migrations for a major service provider. The Tier 1
Technicians are responsible for the following:

Remote log-in to the customer sites to perform pre-checks and health checks on 4G
LTE sites in preparation for migrations.
Receive calls from the Field Technicians who are visiting the sites physically to
change hardware, change cabling and load software.

When calls are received, the Tier 1 Tech shuts down the site remotely

The Field Tech performs the physical cut-over and calls back

The tier 1 tech brings the site back up and performs post checks.
During above steps if any alarms or other difficulties are encountered, troubleshoot
and resolve the issue.

Detect and respond to alarms, open tickets, assist with troubleshooting as required

Initiate appropriate corrective action before escalation to Tier 2 for resolution

Troubleshoot network components and support to field engineers as required

Will participate in trouble ticket escalations and fault isolation conference bridges

Coordinate with Customer and confirm site firmware and data loads
Contribute to a daily activity report and support troubleshooting activities as required

Work Environment/Physical Demands:

Work will be performed in a NOC environment; typical graveyard shifts
Standard schedule will include shift work, weekends and holidays; maintenance
window support is also required.
Work will be performed in an Operations Control Center with cold air conditioning and
a moderate background noise environment
Function well in a fast paced work environment to steadily execute basic troubleshooting
Extensive use of computerized software tools and programs
Prolonged sitting in an office chair
Education/Experience and Competencies:
AA in networks (or similar) or BSCS is desired
CCNA desired; commensurate experience accepted
1 to 2 years’ experience with IP Networks, CDMA, UMTS, WiMAX and LTE is desired
Demonstrate a knowledge of routers, switches and LTE network elements
Excellent communicator with great skills in managing customer expectations
Able to work independently, self-motivated/guided with attention to detail

EEO Statement: CSS Corp. provides equal opportunity in all of our employment practices to
all qualified employees and applicants without regard race, color, religion, sex (including
gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic
information and other characteristics that are protected by applicable law.

Job Features

DepartmentEngineering Ser - CS
OfficeCSS Corp - Dallas, Tx (Glow)
Location18111 Preston Road Suite 400 Suite 400 Dallas, TX, 75252, United States

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