Job Title: Seagate L1 Technical Support Engineer with German
Location: Poland (Remote)
Experience: 1+ years’ experience in call center environment (Preferred)

The Team

Seagate’s mission is to give people peace of mind by protecting their digital lives. Since 1978, Seagate has been creating precision-engineered data storage technologies that deliver superior capacity, speed, safety, and performance. Seagate helps people harness and maximize the datasphere.

This Role

This position is responsible for responding to the needs of customers by providing technical support to resolve issues on the product and services.

Requirements:

Education and Experience:

• High School education or equivalent (Other Geographies) / India & Philippines – Diploma or Degree
• Experienced in call center environment (Preferred)

Minimum Requirement:

• Strong customer service orientation with a focus on quality/soft skills
• Excellent communication skills, both written and verbal in supported language(s)
• Familiarity and experience with computer operation, with emphasis on the Mac OS and Windows environment
• Ability to multitask in multiple applications
• Ability to perform professionally in a high stress environment
• Ability to be self-motivated and work under minimal supervision
• Be detail-oriented, organized, dependable, and a team player
• Able to accept constructive feedback (coachable)
• A continuous improvement focused on professional development
• Strong problem-solving abilities.
• Ability to type 30 wpm
• Experience with Microsoft Office tools (Excel, Word, PowerPoint)

Preferred Requirements:

• Prior experience in providing technical support for computer hardware and/or software
• Prior experience in a contact centre environment
• Windows, Linux and/or Unix experience
• Good technical skills in HDD/SSD storage, computers, and knowledge in RAID