Senior Cisco ICM/CVP Architect

USA - WA - Bellevue
Posted 7 months ago

Senior Cisco ICM/CVP Architect

  • A senior Cisco ICM/CVP architect with at least 15+ years of experience designing, implementing, supporting large complex enterprise Cisco ICM/UCCE/CVP solutions involving multiple vendors and 100+ call centers
  • Architects, designs,and help implement and maintain large complex enterprise solutions using the Cisco ICM/UCCE platform
  • Architects and helps integrates core technologies into the Cisco ICM/UCCE platform including but not limited to CTI related products, Cisco CVP Solution Architecture and Integration Design, enterprise reporting solutions, and custom elements
  • Provides on-call support for Cisco ICM/UCCE environment
  • Advanced trouble shooting skills required as Cisco ICM/UCCE/CVP issues arise to include working with Cisco TAC as required
  • Communicates effectively with executives, business owners, architects, project managers, and developers.
  • Negotiates exact technical requirements with vendors; establishes contracts, and writes technical contract specifications and proposals.
  • Assist in evaluating and certifying available vendor offerings to establish voice and network architecture solutions, planning future enhancements and directions for the vendor’s call center environment.
  • Experience with Cisco data model and reporting, DB optimization/performance tuning and SQL
  • Cisco CVP Call Studio design and development experience
  • Experience with Cisco ICM Script Design, Development, and Deployment

Job Features

DepartmentEngineering Ser - CS
OfficeCSS Corp - Richardson, TX (Glow)
LocationSeattle, WA Area
Technology InterestUCCE / Intelligent Contact Management (ICM)
Area of InterestEngineering

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