Senior Cisco ICM Developer (ICM) – Tier 2

USA - Texas - Dallas
Posted 7 months ago

Tier 2 – Senior Cisco ICM Developer (ICM)

  • Position Description: This developer position will participate in the development of an Enterprise Solution for Call Routing applications on the Cisco ICM / UCCE system.
  • The development consists building scripts to support enterprise call routing platform across multiple businesses, unit testing and deployment support.
  • ICM Developer Required Skills:
  • CISCO ICM Script Editor (*Hands on experience)
  • CISCO ICM Infrastructure
  • CISCO UCCE Infrastructure
  • Experience in creating all ICM script editor components that includes data look up elements and dynamic formulas.

Technical Qualifications:

  •  Minimum 6 years of experience using the CISCO ICM software.
  • Understand and be able to use ICM Script editor, build and deploy call routing scripts.
  • Understand the CISCO ICM architecture in the infrastructure.
  • Understand the reporting schema for CISCO ICM in the database.

Desired skills:

  • Cisco Unified Contact Center Enterprise Specialist certification.
  • Knowledge in IVR applications using VoiceXML (VXML).
  • Javascript, xml, json and web services experience.
  • Be very familiar with common databases including SQL Server and Postgres.
  • Experience in understanding the reporting structure of ICM.
  • Ability to design, create and implement effective call flows.
  • Ability to analyze, code, test, and debug the application.
  • Ability to support the deployment and have capability to resolve the issues asap.
  • Ability to manage the other Tier 1 team members for day to day leadership responsibilities

Job Features

DepartmentEngineering Ser - CS
OfficeCSS Corp - Richardson, TX (Glow)
LocationSeattle, WA Area
Technology InterestUCCE / Intelligent Contact Management (ICM)
Area of InterestEngineering

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