Senior Cisco ICM Production Support Lead

USA - Texas - Dallas
Posted 7 months ago

Senior Cisco ICM Production Support Lead

  • A Senior Cisco ICM Lead proficient with supporting Cisco ICM core servers with no less than 15+ years’ experience in configuring/implementing Cisco ICM routers/loggers/HDS.
  • Proficient with SQL and has the experience to navigate databases, write T-SQL statements using join criteria and write a stored procedure
  • A senior Cisco ICM Lead with a minimum of 15 years of experience supporting large complex enterprise Cisco ICM/UCCE solutions involving multiple vendors.
  • Ability to pull logs and diagnose complex Cisco ICM/CTI/CTIOS & CVP issues at a Tier III level while under pressure & with little or no support
  • Proficient with ICM scripting
  • Experience working with the Cisco TAC and guiding them towards bug identification and fixes
  • Tech Lead for no less than 4 major ICM upgrades in a complex environment
  • Cisco certified in the following: CCNA Routing and Switching, CCNA Collaboration, CCNP Collaboration & CCENT – Interworking
  • Experience working with SIP messaging to help diagnose troubles
  • Must be a self-starter and independent worker

Job Features

DepartmentEngineering Ser - CS
OfficeCSS Corp - Richardson, TX (Glow)
LocationSeattle, WA Area
Technology InterestUCCE / Intelligent Contact Management (ICM)
Area of InterestEngineering

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