Title: Director/Senior Director (Account Management) – Enterprise Technical Support

Location: US – Remote

Experience: 10 – 20 Years

Reporting: VP Sales & Account Management

Role Summary & Experience

• We are looking for a passionate and experienced Director/Senior Director candidate with a proven track record for expanding existing business and acquire new business.
• Experience in Infrastructure Services sales (Focus Areas – Service Desk/ Help desk/ End-user Computing Services/ Datacenter Services/ Cloud).
• Experience in identifying and working with Partners/Alliances in the market to deliver a mutually beneficial proposition for clients.
• Additional experience in Application and Digital Services will be beneficial.
• This individual will have end-to-end responsibility for account management and stakeholder management for named account(s)

Job Description

• Manage Existing named client account(s) and relationships Account(s) Pipeline management and reporting.
• Meet / Exceed Account(s) revenue targets.
• Manage and work with delivery teams on the fulfillment.
• Responsible to develop account growth plans and manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals /RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations).
• Contribute to and execute Go-to-Market strategy for CSS Corp
• Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within current clients.

Desired Skills:

• 10-20 years of relevant IT services and sales experience.
• Proven experience of successful client relationship management and delivering account growth
• Experience in IT Infra services (ITIL, Service management etc.) will be preferred.
• Experience in Hi-Tech and Retail, CPG verticals will be preferred