Director/Senior Director – Enterprise Technical Support

United States
Posted 4 months ago

Title: Director/Senior Director (Account Management) – Enterprise Technical Support

Location: US – Remote

Experience: 10 – 20 Years

Reporting: VP Sales & Account Management

Role Summary & Experience

  • We are looking for a passionate and experienced Director/Senior Director candidate with a proven track record for expanding existing business and acquire new business.
  • Experience in Infrastructure Services sales (Focus Areas – Service Desk/ Help desk/ End-user Computing Services/ Datacenter Services/ Cloud).
  • Experience in identifying and working with Partners/Alliances in the market to deliver a mutually beneficial proposition for clients.
  • Additional experience in Application and Digital Services will be beneficial.
  • This individual will have end-to-end responsibility for account management and stakeholder management for named account(s)

Job Description

  • Manage Existing named client account(s) and relationships Account(s) Pipeline management and reporting.
  • Meet / Exceed Account(s) revenue targets.
  • Manage and work with delivery teams on the fulfillment.
  • Responsible to develop account growth plans and manage opportunities across the entire sales cycle including qualification, pitching, presenting, manage proactive proposals /RFPs, and closing deals with internal support groups (Pre-sales, Marketing, Inside-sales, delivery, and operations).
  • Contribute to and execute Go-to-Market strategy for CSS Corp
  • Identify potential strategic partners, alliances and relationships that will increase the deployment of CSS solutions and services within current clients.

Desired Skills:

  • 10-20 years of relevant IT services and sales experience.
  • Proven experience of successful client relationship management and delivering account growth
  • Experience in IT Infra services (ITIL, Service management etc.) will be preferred.
  • Experience in Hi-Tech and Retail, CPG verticals will be preferred

Job Features

Job CategorySupport Functions (Sales, Marketing, HR, Finance, IT & Procurement etc)
Job LevelSenior Level
Experience10 - 20

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