Senior ICM/aPBR Architect

USA - NJ - Bedminster
Posted 11 months ago

Senior ICM/aPBR Architect

  • A senior Cisco ICM/CVP custom tools architect with at least 10+ years of experience designing, implementing, supporting large complex enterprise Cisco ICM/UCCE/CVP custom solutions involving multiple vendors and 100+ call centers
  • Architects, designs, and help implement and maintain large complex enterprise solutions using custom tools with the Cisco ICM/UCCE platform
  • Architects and helps integrates custom tools technologies into the Cisco ICM/UCCE platform
  • Provides on-call support for Cisco ICM/UCCE and custom tools environment
  • Advanced trouble shooting skills required as Cisco ICM/UCCE/CVP and custom tools issues arise to include working with Cisco TAC as required
  • Communicates effectively with executives, business owners, architects, project managers, and developers.
  • Negotiates exact technical requirements with vendors; establishes contracts, and writes technical contract specifications and proposals.
  • Assist in evaluating and certifying available vendor offerings to establish voice and network architecture solutions, planning future enhancements and directions for the vendor’s call center environment.
  • Experience with Cisco data model and reporting, DB optimization/performance tuning and SQL
  • Cisco ICM Custom Tool design and development experience using .NET, C#, and SQL
  • Extensive experience with Cisco ICM Script Design, Development, and Deployment

Job Features

DepartmentEngineering Ser - CS
OfficeCSS Corp - New Jersey (Slash)
LocationSeattle, WA Area
Technology InterestUCCE / Intelligent Contact Management (ICM)
Area of InterestEngineering

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