Designation: Sr. SFCC Business Analyst
Experience: 6+ years
Location: Chennai/ Bangalore
Technology/Skillset: Salesforce Commerce Cloud Business Analyst in B2C

Roles and Responsibilities

• Participate in planning and implementing eCommerce solutions for global markets.
• Lead the analysis and thorough documentation of current and future state business processes that require improvement. Identify opportunities to innovate.
• Recommend solutions to improve Commerce functionalities, business practices & procedures.
• Distinguish requests from underlying needs. Evaluate information received, deconstruct high-level information into functional details and translate low-level information into business requirements.
• Capture use cases, user stories and acceptance criteria for the new requests. Develop UI/UX or other artifacts to facilitate requirement elaborations as needed.
• Participate in sprint planning & grooming session. Elaborate on requirements and expectations for the project team.
• Produce business flowcharts or other visual aids to communicate changes to the business teams.
• Check feasibility by comparing functional needs with the Salesforce Commerce Cloud solution and making recommendations to the Product Owner.
• Configure all aspects of storefronts for the global markets based on their localized requirements.
• Manage multiple initiatives, priorities, tasks and deadlines in a rapidly changing environment.
• Partner with SI partners on implementing the solutions and work with cross-cloud teams throughout the organization in supporting Project One initiatives.
• Assist business team and QA team in designing test cases, validating the features and end-to-end testing.
• Participate in cross-cloud meetings, eCommerce UAT and roll-out activities.
•  Assist in developing training materials on the Business Manager tool and eCommerce features for the business users and regional support teams.

SKILLSET REQUIREMENTS:

• 6 – 8 years of experience as a Business Analyst.
• 3+ years of Salesforce Commerce Cloud experience (B2C) with strong knowledge in Business Manager.
• Passionate about eCommerce challenges and a good understanding of the Salesforce ecosystem.
• Go-getter. Team player who is willing to roll up their sleeves and take on additional responsibilities as business needs evolve.
• Ability to organize, specify and model requirements to ensure they are complete and support global needs.
• Strong analytical & problem-solving skills. Detailed Oriented.
• Think strategically and creatively in finding business solutions that meet the requirements in the best possible way.
• Excellent verbal and written communication skills to convey ideas or concepts to a variety of stakeholders. Comfortable presenting business and technical terminology to groups of 5 – 20 individuals.
• Familiar with JIRA, Confluence or similar tracking and management tools.
• Experience in an eCommerce enterprise deployment.
• Experience in post-deployment support is highly desired.
• Previous BA experience in Agile scrum teams in multi-cultural environments highly desired.
• Experience in SQL, CMS, Google analytics is preferred but not necessary.

NOTE: Willing to work in 2.30 pm to 11.30 pm IST shifts