Senior SFCC Business Analyst

India - Bangalore, India - Chennai
Posted 4 months ago

Designation: Sr. SFCC Business Analyst
Experience: 6+ years
Location: Chennai/ Bangalore
Technology/Skillset: Salesforce Commerce Cloud Business Analyst in B2C


Roles and Responsibilities

  • Participate in planning and implementing eCommerce solutions for global markets.
  • Lead the analysis and thorough documentation of current and future state business processes that require improvement. Identify opportunities to innovate.
  • Recommend solutions to improve Commerce functionalities, business practices & procedures.
  • Distinguish requests from underlying needs. Evaluate information received, deconstruct high-level information into functional details and translate low-level information into business requirements.
  • Capture use cases, user stories and acceptance criteria for the new requests. Develop UI/UX or other artifacts to facilitate requirement elaborations as needed.
  • Participate in sprint planning & grooming session. Elaborate on requirements and expectations for the project team.
  • Produce business flowcharts or other visual aids to communicate changes to the business teams.
  • Check feasibility by comparing functional needs with the Salesforce Commerce Cloud solution and making recommendations to the Product Owner.
  • Configure all aspects of storefronts for the global markets based on their localized requirements.
  • Manage multiple initiatives, priorities, tasks and deadlines in a rapidly changing environment.
  • Partner with SI partners on implementing the solutions and work with cross-cloud teams throughout the organization in supporting Project One initiatives.
  • Assist business team and QA team in designing test cases, validating the features and end-to-end testing.
  • Participate in cross-cloud meetings, eCommerce UAT and roll-out activities.
  •  Assist in developing training materials on the Business Manager tool and eCommerce features for the business users and regional support teams.



  • 6 – 8 years of experience as a Business Analyst.
  • 3+ years of Salesforce Commerce Cloud experience (B2C) with strong knowledge in Business Manager.
  • Passionate about eCommerce challenges and a good understanding of the Salesforce ecosystem.
  • Go-getter. Team player who is willing to roll up their sleeves and take on additional responsibilities as business needs evolve.
  • Ability to organize, specify and model requirements to ensure they are complete and support global needs.
  • Strong analytical & problem-solving skills. Detailed Oriented.
  • Think strategically and creatively in finding business solutions that meet the requirements in the best possible way.
  • Excellent verbal and written communication skills to convey ideas or concepts to a variety of stakeholders. Comfortable presenting business and technical terminology to groups of 5 – 20 individuals.
  • Familiar with JIRA, Confluence or similar tracking and management tools.
  • Experience in an eCommerce enterprise deployment.
  • Experience in post-deployment support is highly desired.
  • Previous BA experience in Agile scrum teams in multi-cultural environments highly desired.
  • Experience in SQL, CMS, Google analytics is preferred but not necessary.


NOTE: Willing to work in 2.30 pm to 11.30 pm IST shifts

Job Features

Job CategoryDigital Engineering
Job Level5 - 10 Years
Experience6 - 8

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