Key Responsibilities

• Minimum 8+ years of ServiceNow development, configuration and administration experience in an enterprise environment.
• Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions.
• Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
• Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews
• Proven experience implementing and customizing a web architected, n-tiered enterprise application, strong experience with SaaS applications
• Relational database expertise in relation to an enterprise software system (Oracle, MS SQL, MySQL, etc.)
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
• Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations.
• Integration (interfacing) of enterprise software systems with ServiceNow
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus.
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
• Expert knowledge on building out ServiceNow CMS (ESS – Employee Self Service Portal)
• Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Must have experience in multiple ServiceNow implementations and have developed custom applications
• Must be adaptable to work in a varied, fast paced exciting, ever changing environment
• Strong core knowledge of ITIL processes.
• Strong knowledge of unit and regression testing methodologies

Skills and Qualifications

• BTech/BE in Computer Science, Engineering or relevant field
• 5+ years of Experience as a Service Now Engineer
  • Primary Skill: ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
  • Secondary Skill: Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, PowerShell, Oracle, MS SQL, MySQL
• Awareness of critical concepts in DevOps and Agile principles
• Problem-solving attitude
• Collaborative team spirit
• Strong core knowledge of ITIL processes.
• Strong knowledge of unit and regression testing methodologies