Soft Skills – Voice & Accent Trainer

India - Chennai
Posted 2 weeks ago

Experience: 2-5 Years
Education: Any Graduate
Location: Chennai
Number of Openings: 10+
Skills:

  1. 5+ yrs of total experience – preferably 2 years in Soft Skills – Voice & Accent Trainer
  2. Training in BPO / KPO domain with expertise/experience

Skill Set Required:

  • Excellent verbal & written skills in English.
  • Familiarity with various accents of English, especially US and UK
  • Knowledge of Phonetic transcription & English grammar
  • Strong Analytical skills and proficiency with Microsoft Excel
  • Excellent presentation skills.

Job Responsibilities:

  • Responsible for language & soft skills
  • Support training for frontline support engineers in language & soft skills as per standards set by the client
  • Responsible for identifying performance gaps in the area of language & soft skills
  • Come up with a suitable training strategy & implement the same through training & coaching
  • Provide leadership for transaction monitoring process
  • Responsible for devising & implementing a measurement system for language effectiveness level from entry to exit
  • Calibrating & certifying, Voice Trainers & Soft Skill Trainers.
  • Conduct ‘Train the Trainer” programs.
  • Develop Content using ID Principles (Instructor Guide, Student Guide, Exercise Book, Presentation & Knowledge Measure)
  • Prepare and deliver tailor-made courses as & when required

Job Features

Job CategorySupport Functions (Sales, Marketing, HR, Finance, IT & Procurement etc)
Job Level1 - 5 Years
Experience2 - 5

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