Team Lead – Mauritius

Posted 3 weeks ago

Position Title: Team Lead (Customer Service Representative)

Number of Openings: 2+ positions

Location: Mauritius

Working Hours: EST (candidates would need to work in shifts)

Experience: Minimum 5+ years of leading a team and handling escalations


Roles and Responsibilities

  • High level Integrity, understand & abide by our business practices
  • Willingness to learn (LOB specific product/service, policies & processes), execute and improve
  • Ability to effectively navigate through desktop tools, applications and websites
  • Basic Knowledge on MS Office
  • Excellent problem-solving skills with proficiency in identifying issues by performing Root cause analysis
  • Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
  • Ability to utilize various documentary and personnel resources to craft case-specific action plans
  • Ability to work with a sense of urgency
  • Ability to spot and report areas for continuous process improvement
  • This role is temporarily remote due to COVID-19.
  • You must be able to work assigned shifts during the centre’s hours of operation: EST time zone


Required Skills:

  • Minimum 5+ years of experience
  • Highly motivated individual with skills to develop and coach the coach to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule

Job Features

Job CategoryCustomer Support
Job Level5 - 10 Years
Experience5 - 10

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