Team Leader

Costa Rica
Posted 1 month ago

Job Title: Team Lead
Location: Ultra Park 1, Heredia, Costa Rica
Experience: Minimum one year of leadership experience

 

Responsibilities

  • Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress
  • Managing employee performance, including conducting performance evaluations and providing feedback to employees
  • Managing work schedules and overtime hours for the team, making sure that all shifts are covered
  • Conducting training sessions to help employees improve their skills and learn new processes
  • Reviewing incoming calls or chats to determine how best to respond to customer inquiries
  • Scheduling meetings to discuss issues or concerns with customers or other departments within the company
  • Monitoring call centre activity to identify opportunities for improvement or resolve-times in real time
  • Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations
  • Developing and implementing new training programs as needed to support department goals

 

Qualifications

  • Advanced English level ( B2/B2+)
  • At least 1 year of leadership experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

 

Job Features

Job CategoryDelivery
Job Level1 - 5 Years
Experience0 - 5

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