Team Leader – Mauritius

Posted 3 weeks ago

Job title: Team Leader
Work Location: Mauritius
Experience: 3- 5 years
Education Qualification: High School Diploma


Roles and Responsibilities:

  • Drive and Manage performance of team on KPI’s
  • Handling escalation that and agent/SME is unable to solve on product/process related queries
  • Facilitate career development and growth for employees by following effective people management practices
  • Responsible to contribute to organizational initiatives by developing specialized knowledge
  • Ensure smooth, effective and continuous communication channel open for better employee relations
  • Ability to think out of the box and extract performance for the team
  • Ensure compliance to all process and procedures in organization
  • Monitors the CSR calls and gives feedback /coaching
  • Responsible for team’s adherence to process and procedures.
  • Needs to control attrition and absenteeism in the team


Required Skills & Desired Skills

  • Minimum 1 – 2 years of experience handling any team in a call center environment
  • Managing a team with a minimum of 15 members
  • Should process excellent written and verbal communication skills
  • Excellent analytical skills and people management skills
  • Open to Flexi shifts
  • People management and Metrix management skills


Job Features

Job CategoryDigital Engineering
Job Level1 - 5 Years
Experience0 - 5

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