Team Leader

Philippines - Bonifacio Global City
Posted 1 month ago

Location: BGC, Taguig



  • Manages day-to-day planning, operation & problem-solving of a team of agents to meet with the required service level components
  • People management, including HR-related issues
  • Call monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience
  • Motivation, leadership for a team & developing future leaders
  • Conducting performance appraisal for the team
  • Work closely with the team members to solve customer problems. Also needs to understand the agent’s problems & weaknesses. Offers solutions & suggestions for process and product improvement to management
  • Required making decisional supervisory level authority for reversal of charges. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business.


  • Candidate must possess at least a Bachelor’s/College Degree, any field
  • At least 1-2 years same experience for this position
  • Excellent problem-solving skills
  • Willing to work on shifting schedule

Job Features

Job CategoryTech Support
Job LevelSenior Level

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