Team Leader

Permanent
Philippines - Bonifacio Global City
Posted 1 month ago

Location: BGC, Taguig

 

Responsibilities:

  • Manages day-to-day planning, operation & problem-solving of a team of agents to meet with the required service level components
  • People management, including HR-related issues
  • Call monitoring, coaching, and feedback, responsibility for delivery of the defined customer experience
  • Motivation, leadership for a team & developing future leaders
  • Conducting performance appraisal for the team
  • Work closely with the team members to solve customer problems. Also needs to understand the agent’s problems & weaknesses. Offers solutions & suggestions for process and product improvement to management
  • Required making decisional supervisory level authority for reversal of charges. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business.

Qualifications:

  • Candidate must possess at least a Bachelor’s/College Degree, any field
  • At least 1-2 years same experience for this position
  • Excellent problem-solving skills
  • Willing to work on shifting schedule

Job Features

Job CategoryTech Support
Job LevelSenior Level

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