Job Title: Tech Support Administrative
Qualification: Graduation / Post Graduation – Any Discipline
Experience: 1-2 years of Support Experience
Location: Poland

Essential Skills:

• Excellent written & Verbal communication skills
• Excellent knowledge and troubleshooting skills of various Windows Operating Systems, Web Browser, Media Playback Application & Firewall
• Aptitude for learning, understanding and conveying services to members

Role and Responsibilities:

• Handling inbound customer calls
• Troubleshooting technical issues regarding Operating Systems, Web Browsers, Media Playback Applications & Rhapsody products.

Other Information:

• The ideal candidate should be a self starter, with excellent interpersonal, communication, documentation, problem solving and customer handling skills.
• Quality focus, result & goal orientation along with commitment to customer delight are a must.