Technical Support Engineer

Permanent
India - Chennai
Posted 1 month ago
  • Position                : Technical Support Engineer
  • Shift                       :  US Time Zones (Night Shifts)
  • Experience          : Fresher’s and Candidates with minimum experience of 6 months and above with proper supporting documents in any role can apply
  • Job Location       : Ambit IT Park, Ambattur, Chennai
  • Experience          : 0-5 Years

 

We are on the lookout for:

Experienced candidates who have completed their course of study in / prior to 2019 with no backlogs. Undergraduates, Post-graduates, Diploma (10 +3) (year of passing 2019 and prior) who have a minimum work experience of 6 months & above.

This also includes engineering graduates / arts & science graduates with a flair towards Networking /ISP/OS installation.

Fresher’s – 2020 passed out students who have completed their final exams and got the results can also apply.

 

Tech-Skills: Fundamentals of Networking, Computer Hardware, Operating Systems, ISP & Router installation.

Soft Skills: Good Communication Skills, Good Comprehension and Conversational Skills

 

Requisites:

Good at Customer Interaction and Listening Skills

A Good Team Player and willing to take initiative to resolve issues

Prior experience into handling US customers for Technical support / Customer support / Application support or International Voice would be an added advantage

 

Key Responsibilities:

Provide support for all  products via phone/ Chat/ Email.

Support services to include technical assistance, troubleshooting, product information and recommendation, assistance with placing orders, warranty replacements etc.

Presales information and consulting services i.e. form, function, and compatibility

Receive and process payments for product up sales or services such as “Out of Warranty” support

Immediate joiners & Candidates with 15 days of Notice period will be considered.

Job Features

Job CategoryTech Support
Job LevelFresher / Entry Level
Experience0-5 Years

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