Technical Support Engineers – Freshers

India - Hyderabad
Posted 1 week ago

CSS Corp hiring freshers for “World’s Largest Search Engine Technology Company”

 

Job Title: Technical Support Engineers
Job Location: CSS Corp, Hyderabad
Number of Openings: 100+
Eligibility: 2022 passing out graduates can apply

 

Roles and Responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • Help employees with access & account issues based on defined/documented guidelines, policies and procedures
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently
  • Complies with schedule adherence to ensure the overall service level targets are achieved
  • Identifies and provides input on unique (or) recurring user problems

Preferred Qualification (Secondary)

  • Excellent communication skills
  • Good customer service skills, multitasking and leadership skills
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information

 

 

Job Features

Job CategoryTech Support
Job LevelFresher / Entry Level

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