Technical Support Representatives: Manila
Act as the first point of contact for consumer inquiries via phone, CRM, and Live Chat.
Handles all customer inquiries in the best interest of the consumer
Ensure all efforts are expended to meet/exceed customer product delivery expectations.
Develop/source the necessary tools such as remote desktops and PC Diagnostics
Help establish a competitive warranty model
Implement customer unit repair and replacement process
Establish and maintain effective working team relationships with all departments.
Possess customer-centric skills and communicate effectively with customers providing a world-class customer experience
Language skills: Fluent in English Exceptional written and verbal communication skills.
Education Requirements: Minimum Technical college degree in Computer Science or Engineering
Professional Requirements: Experience and knowledge in PC hardware/functions
CompTIA A+ certification an added advantage
Knowledge of supporting MAC systems
Exhibit strong organizational, analytical, and critical thinking skills.
Ability to multi-task and close inquires fast and efficiently.
Proven ability to research and resolve problems.
Possess the ability to work independently and as a team.
Enthusiasm for PC gaming an advantage.
Experience with SalesForce a plus.
Ability to type at least 55 WPM.
Willingness to work in shifts
|Job Category||Tech Support|
|Job Level||Fresher / Entry Level|