Technical Support Representatives

Permanent
Philippines - Bonifacio Global City
Posted 2 months ago

Technical Support Representatives: Manila

Responsibilities
 Act as the first point of contact for consumer inquiries via phone, CRM, and Live Chat.
 Handles all customer inquiries in the best interest of the consumer
 Ensure all efforts are expended to meet/exceed customer product delivery expectations.
 Develop/source the necessary tools such as remote desktops and PC Diagnostics
 Help establish a competitive warranty model
 Implement customer unit repair and replacement process
 Establish and maintain effective working team relationships with all departments.
 Possess customer-centric skills and communicate effectively with customers providing a world-class customer experience

Desired Skills
 Language skills: Fluent in English Exceptional written and verbal communication skills.
 Education Requirements: Minimum Technical college degree in Computer Science or Engineering
 Professional Requirements: Experience and knowledge in PC hardware/functions
 CompTIA A+ certification an added advantage
 Knowledge of supporting MAC systems
 Exhibit strong organizational, analytical, and critical thinking skills.
 Ability to multi-task and close inquires fast and efficiently.
 Proven ability to research and resolve problems.
 Possess the ability to work independently and as a team.
 Enthusiasm for PC gaming an advantage.
 Experience with SalesForce a plus.
 Ability to type at least 55 WPM.
 Willingness to work in shifts

Job Features

Job CategoryTech Support
Job LevelFresher / Entry Level

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