Vice President – Delivery Strategy, Planning and Operations

India - Bangalore, India - Chennai
Posted 3 weeks ago

Position: Vice President – Delivery Strategy, Planning and Operations

Location: Chennai/Bengaluru

Reporting: CFO & CDO

Experience: 15+ Years


Role Summary:

This role requires an individual to lead to the Delivery Strategy, Planning and Business Operations at CSS. This role will have dual reporting into CFO & CDO while managing a team of 20 heads with 3-4 direct reports. This is a transformational role that is essential for CSS growth and profitability. This role involves driving strategic initiatives within the Delivery organization by working closing with the delivery senior management, owning end to the end planning process, and driving operational efficiency.  Individuals should supply critical business analytics & insights to help the management team in strategic decision making to achieve its growth and profitability objectives. The candidate should help create seamless reporting, analytics, and forecasting for the business units as well as complete organization in terms of revenue and margins. Individuals should have a strong experience in IT services with P&L management as well as Delivery, a process mindset, leading cross-functional transformation initiatives, and understanding of the core metrics of the business, and expertise to understand the financial impact on the annual operating plan & should be capable of highlighting risks. The candidate is required to partner & work closely with Business leadership, Finance, Delivery, HR, Talent Acquisition & IT on all aspects of a Business Unit & delivery operations, profitability, & margin reviews.


Key Responsibilities:

  • Drive cross-functional transformation initiatives across Business Units
  • Automate and streamline while providing detailed management reports on P&L, headcount, attrition, utilization, bench, etc.
  • Automating and streamlining operational processes like delivery KPIs, bench management, etc.
  • Drive Manpower Planning across Business Units as part of the Talent Strategy
  • Partner with BUs & Finance in creating Revenue Projections, Margin projections, Billing closure, Budgeting
  • Identifying key challenges in meeting the future objectives and creating a business case for investments to mitigate the risks
  • Driving senior management calls and reviews
  • Board presentations
  • Driving IT-related enhancements


Professional Experience/Key Skills/Qualifications:

The ideal candidate should possess the following key requirements

  • Relevant experience in Operations in the IT/ITES services industry
  • Strong influencing and communication skills
  • Process mindset with an eye for detail
  • Comprehensive knowledge of the financial impact on revenue and profitability
  • Self-starter, ability to work independently
  • Excellent skills in Microsoft Office especially Excel & PowerPoint
  • Excellent stakeholder management and a high degree of multi-tasking
  • People/team management with the ability to motivate & manage teams
  • Readiness to work in a dynamic environment



  • BE/BTech with management degree preferred

Job Features

Job CategoryDelivery
Job LevelSenior Level
Experience10 - 15

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