Job title:  Web Sales Representatives
Work Location: BGC, Taguig
Qualification: High School Diploma or GED equivalent
No of Openings: 12

Roles and Responsibilities:

• Provide inbound support for DocuSign through multiple channels; calls (8%), chats (90%) and emails (2%).
• Consultants would be expected to answer customer service type questions and generate sales through consultative selling (Sandler method).

Required Skills:

• Minimum of 1 year in an international call center (can be cumulative experience but not back-office work)
• Voice or Chat Sales experience preferred (upselling, outbound sales, hard selling preferred)
• Chat experience preferred
• KPI: Sales (Monthly Recurring Revenue), Conversion Rate, Quality, Availability/SL, Attendance
• Ability to comprehend and give instructions in English (B2 CEFR or greater)
• Chat Assessment to be determined (35 WPM, 85% Accuracy)
• Sales experience (inbound and outbound)
• Instruction – giving skills (tested during interviews) Orientation and knowledge about DocuSign, digital signature