Hariswamy heads operations for consumer technology – customer experience division at CSS Corp. He is responsible for contact center operations & account management in consumer tech support, sales & customer support processes across all international centers. With 25 years of experience in setting up and running shared service industry with hands-on expertise in leading the business in captive as well as a third party set up, he has also partnered with clients to drive strategic agenda and been part of key leadership teams to execute change management for large acquisitions. He has spearheaded sales / delivery teams for various areas, implementing systems to facilitate high-quality customer experience with core focus on growth / margins. He has expertise in identifying & adopting emerging trends & addressing industry requirements to achieve organizational goals through the digital journey.
Prior to joining CSS Corp, he has worked in different senior leadership roles, where he was involved in establishing deals across portfolios for operations and driving digital operations through various business models. He was also directly responsible for driving capability and global integration across a broad portfolio of deals. He has also worked with prestigious technology & consultancy companies like GE Financial Services, American Express, TCS, Xerox, Genpact etc. where he headed the implementation of an Integrated Accounts Strategy and accomplished global goals with respect to service delivery, customer satisfaction, financial metrics and people development. During the early part of his career, he proved his competency in setting up a process organization in reputed captive units across all verticals. He had also been awarded with a “People Leadership Excellence award” for implementing people practices as a corporate coach and trainer.
He holds a master’s in business management from Amity Business School and is also a certified Level 1 corporate trainer & coach.