2019

A Day In The Life Of: CSS Corp Data Scientists Give A Lowdown

Data Science being one of the most sought after jobs, it needs a lot of commitment; it is an everyday challenge for almost every data science professional to strike a perfect work-life balance. One needs to have an effective priority list and strategies. In order to understand more about the life of a data scientist, Analytics India Magazine caught up with Priya Francis and Anshul Bazaz, data scientists at CSS Corp.

Francis starts her day at 6:30 in the morning and spends her day at CSS Corp from 9.30 am to 6.30 pm. However, her office timings might get stretched depending on client meetings and deliverables. On the other hand, Bazaz, whose day begins at 8 am, said, “It starts with me thinking about my work and what it is that I want to accomplish for the day. I check my emails to see the progress of any pending work and reply to any deliverables or upcoming meetings.”

Bazaz usual reaches office by 10 am and kick-starts his work by having discussions with his teammates and colleagues, where he exchanges ideas and update each other about work as well as current events. “Quite often these conversations result in suggestions which help me work better. Although the out-times vary on a day to day basis depending on the work,” said Anshul.

The Work Life

Talking about the duo’s job role at CSS Corp, Francis explained, “Being a Data Scientist, my role includes analysing, interpreting and managing data, and solving complex business problems using expertise in a variety of data niche.”

Francis works on massive amounts of structured and unstructured data for discovering actionable insights to shape or meet specific business needs and goals. It involves data collection, data cleaning, exploratory data analysis for deriving patterns out of data, building, validating, implementing and maintaining suitable statistical models for business use cases.

Bazaz, on the other hand, works on understanding the client requirements and designing efficient analytical as well as visual solutions to the problems. “Another aspect of my work is interacting with various teams like UX, operations, and data engineering teams to assist in solution design. I am also into coding – data cleaning, exploratory data analysis, and statistical/machine learning models,” said Anshul. He is also involved in mentoring the new teammates who join the team.

Task At Hand

While we cruised through their lives as data scientists, the duo also told us about the projects they are working on at present.

Francis is currently working on developing and implementing a robust system for the case prioritisation of an enterprise networking company. “By flagging cases at an early stage, the system results in faster resolution of customer tickets, thereby improving customer satisfaction,” she explained. She is also working on analyzing customer sentiments and top call drivers from the interaction data.

Meanwhile, Bazaz is currently working on Adherence Impact Simulator, a research-oriented project centred around influenza vaccine uptake in various countries, and Key Phrase Extraction and Sentiment Analysis, which is about finding the leading cause of customer dissatisfaction/customer care delay by analyzing textual data consisting of conversations between customers and customer care.

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Impact of RPA on the Existing Workforce and Workplace

Robotic process automation (RPA) is gradually making inroads into the IT industry; however, what is its impact on the existing workforce and workplace?

With current technologies like artificial intelligence, machine learning and data analytics being democratized in everyday applications, the IT industry has almost successfully transitioned into the Digital Era. When talking about digitization, one idea most industry leaders agree upon is that automation is the need of the hour. Along with other new age technologies, Robotic Process Automation (RPA) too has made a mark in the IT industry and according to Gartner 85 percent of big organizations will have deployed some form of RPA by the year 2022.

While RPA is meant to bring about efficiency and reduce errors made in mundane and tedious work done manually by humans, it does give rise to the question of will there be a loss of jobs in the IT industry due to democratization of RPA. Along the same lines, when various industry leaders were asked about what are the likely impacts of RPA on the existing workforce and work place, here is what they had to say:

Humans and Machines will Work in Tandem – Vivian Gomes, Vice President, Marketing, CSS Corp

Robotic Process Automation (RPA) has opened up immense opportunities for organizations to streamline mundane and repetitive tasks while re-focussing human efforts on higher value tasks. Organizations today are increasingly embracing RPA to drive greater operational efficiencies, reduce cost and have closer connections with stakeholders; including employees and customers. It allows businesses to better leverage employee time into learning new tech or performing more intelligent tasks which eventually enables individuals to focus more on innovation and problem-solving. This not only results in the enhancement of business processes but the enhancement of customer experience as well. Additionally, quality and control can be achieved by implementing rules and guidelines to the automated processes thus ensuring error reduction and improvement in quality and compliance. As businesses are getting future ready, there has been an increase in hiring of digitally-enabled workforces and investment in developing newer applications of RPA to create a sustainable digital transformation. In order to ensure the maximum impact of RPA, businesses will have to create a shift in the mindset and culture of workplaces to provide a well-balanced digital workplace, where humans and machines work in tandem to achieve a common goal.

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How Geographic Information System Can Transform The Utilities Industry

In the utility industry, assets form the core of all business activities. In order to maximize the ROI, the modern utility business needs a reliable system to manage tangible assets like technology infrastructure and heavy equipment, as well as intangibles such as energy and water. Tracking and managing infrastructure assets can be a considerable challenge for utility companies. Hence, working with a capable partner ensures you surmount these challenges. But first, let’s talk a little about GIS, its components and challenges.

As such, the valuable information from a Geographic Information System (GIS) is critical for utility companies to visualize scenarios, integrate data, create insightful maps and develop effective solutions to solve complex issues, quickly and efficiently.

Out of the three components of GIS that include data, hardware (computer systems), and software (GUI & DBMS), it is the data that is of utmost importance. An estimated 80% of all data generated is spatial in nature. By pooling data about utility assets such as water, gas, energy, and telecom with socioeconomic or user-consumption trends, utility companies can foster real-time and smarter decisions, as well as deliver personalized offerings. Moreover, the enhanced three-dimensional representation of data not only helps in comprehending the utility infrastructure much more efficiently but also expedites problem identification and resolution, ensuring timely maintenance and operational efficiency.

Why GIS can be your most advanced solution
As infrastructure ages, asset management such as repair, replacement, or rehabilitation of utility assets becomes more expensive. A proactive asset management program can stretch the useful life of utility systems while reducing operating costs.

Through GIS, an enterprise can visually monitor layered datasets in multiple dimensions, constituting land features, assets, networks, and high-velocity sensor data streams. Every new layer of asset data translates to more opportunities for an in-depth analysis, higher accuracy, and simplified management. Moreover, GIS mapping also ensures improved accessibility and interoperability across different platforms. The system enables seamless consistency in data across multiple devices, providing improved collaboration and communication between on-field teams.

Implementation Challenges
These inaccuracies in the spatial-position data can percolate to the digitizing process, creating a ‘digital variant’ of the inaccurate physical system; however, by enforcing a set of critical measures, enterprises can ensure the corresponding digital system is a ‘duplicate’ that is free of inaccuracies and not merely a faulty variant.
For a utility company, hiring an expert partner or service provider with a strong reputation in asset management can help in measuring the reliability of its data, as well as keeping its maintenance history up-to-date. The partner’s expertise can also be utilized to minimize the expenditure on construction and maintenance, and achieve new quality benchmarks in data capturing and cleansing.

Advantages of hiring an expert partner
A specialized partner can ensure reduced downtimes caused by asset breakdown through proactive maintenance that includes quick identification and resolution of complex issues. The utility company can also get access to the advanced processes such as real-time analytical insights of high-velocity data streams, which can maximize the capabilities of its GIS. Additionally, the professional support on crucial functionalities offered by a partner including data conversion and migration, conflation and accuracy improvement, as well as data curation and validation, can be a massive advantage.

How to choose the right partner
Utility companies should analyze the partner’s expertise to develop a customized GIS strategy based on a critical assessment of their unique business requirements. Subsequently, they can also check for the capabilities required for optimizing the asset management using GIS, such as streamlining field data collection, organizing networks, and optimizing maintenance programs.

 

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Diminishing Boundaries Of Conventional IT Structure

Diminishing Boundaries Of Conventional IT Structure: Why CIOs Need To Be Ready With Strategy For Future Systems

 

The breakneck pace of technology disruption continues to cause challenges to enterprises, particularly for those which are held back by patchwork ways of working and applications built for another era. Even those who have embraced the need to make their core systems future ready face a fundamental challenge of bridging them with the new systems that allow innovation at scale.

According to experts, companies aiming for growth and leadership should plan to connect core systems seamlessly with the new technology, as applications, data, and infrastructure are merging into systems, which is diminishing the boundaries of conventional IT structure.

Therefore, the IT leaders including CIOs, CTOs and technology heads have to imaginative to create a new levels of agility with adaptable systems, exploiting trusted data and breakneck advances in AI to eliminate business friction.

According to Mohan Sekhar, Senior Managing Director – Accenture Technology and Lead – Accenture Advanced Technology Centers in India, enterprises need to elevate human–machine interactions with radically human systems, by combining high-end technology and human-centric design to create simple and relevant solutions. He said, “This will ensure that the organization continues to invest in the talent strength of the organization, while creating thriving future systems.”

Technology is now more a constant, than a trend. What is changing is the realization of the scale, speed, breadth and depth of the impact of digital transformation and disruption.

“As innovation increases, having the next generation building blocks in place and available to navigate this new paradigm will be critical for future success,” explained Sankalp Saxena, SVP and Managing Director of Nutanix India Operations, adding that this will result in smarter, more flexible businesses which are data driven, technology agnostic, software based, and self-learning digital enterprises, capable of acting, reacting and anticipating any hardware or technology, operating or market condition.

Many reports establish that organizations with efficient data management and redefined business models along with a data-driven approach for exceptional customer experience and improved operational processes are able to accelerate their digital transformation journey.

“This is true because data within organizations is growing exponentially. Along with structured data –business data – there is a significant annual growth of unstructured data – human and machine data. With this rise, several CIO’s are struggling to cost effectively manage it – especially with very limited or no insights into unstructured data – often called as “Dark Data” This inhibits the organizational ability to transform at a faster pace,” said Sanjay Agrawal, Technology Head, Hitachi Vantara.

Citing an IDC survey, Agrawal said that enterprises need to adopt new solutions and strategy to deal with the drastic growth of both structured and unstructured data, while also optimizing data quality, ease of use, flexibility to scale capacity and performance metrics to address workload management issues. “This will provide businesses with the ability to gain more relevant insights to support data governance and conquer the data challenge to deliver better business outcomes,” he said.

Agreeing with the views of Agrawal, Nishikant Nigam, EVP and Chief Delivery Officer, CSS Corp said that mass adoption of AI-driven algorithms and their contextual application in business processes has potential to be the next big thing and CIOs need to be ready with right strategy.

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CSS Corp organises training programme

CSS Corp, a new-age IT service and technology support company, recently organized a ‘Computer Literacy Training programme’ for students of Jayam Special School.

The programme equipped autistic students with essential IT skills such as word processing and computer safety. To ensure students have ongoing access to IT equipment, CSS Corp also set up the school’s first computer lab.
The initiative was a part of CSS Corp’s ‘Digital Literacy’ CSR program, which aims to equip students with the computer skills necessary for modern life.
During the programme, CSS Corp employees also worked closely with the school authorities to conduct engaging training sessions to equip students with vital digital skills.
Highlights included introduction of computer literacy programme as part of the school curriculum. Students with speech impairments also learned to communicate with teachers using technology. They also participated in fun activities such as envelope and cover making and were invited to display their art skills at the CSS Corp facility, in Chennai.
The company organized IT training programs close to 2,200 students across various schools in Chennai, including a ‘Computer Literacy Program’ at a Government Girls Higher Secondary School in 2018. Students who attended these programs were trained in word processing, spreadsheets, internet safety, and also received career and development counseling.

CSS Corp wins NASSCOM’s Customer Service Excellence Award 2019

CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the ‘Transformation’ category.

The company was chosen for its innovative approach to transform customer experience operations and create new revenue streams. The award was presented at NASSCOM’s BPM Strategy Summit 2019, which was held in Bengaluru on 5th September 2019.

CSS Corp has been recognized for implementing an outcome-based Managed Services Partnership (MSP) model for a VOIP service provider to transform its customer experience operations ecosystem. The MSP model leverages the capabilities of CSS Corp’s indigenous cognitive customer experience platform that integrates technologies like artificial intelligence, RPA, and analytics to provide world-class support services. The model offers clients with various features including end-to-end CX management, customer acquisition and retention, global service delivery, advanced analytics, gain share opportunities, cognitive automation and RPA tools, to address customer needs and manage customer engagement.
The novel adoption of the MSP model enables clients to improve their overall customer experience, transfer operational risks and shift their focus to core product development, thereby creating more business opportunities. Additionally, it also facilitates a win-win environment by aligning incentives between vendors and clients to provide more value-added services leading to higher customer retention.

“We are delighted to be recognized by NASSCOM for one of our unique and agile solutions. Technology is moving at a rapid pace and we are looking to harness the power of complex and cutting-edge technologies to create customized and simplified solutions for our clients. This award is a great example that showcases our commitment in providing a seamless and outcome-based model that enables businesses and reduces operational costs. We are confident that we will continue to innovate and offer disruptive solutions and engagement models that will help our clients in their transformation journeys,” said Manish Tandon, CEO of CSS Corp.

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Gamification: A New Business Driver

By applying gamification principles to daily tasks, employees will be motivated to follow agile practices diligently

 

When Nick Pelling coined the word “gamification” way back in 2002, little would he have realized the significant role it would play in transforming organizations and in driving key business imperatives. Gamification is a key business transformation lever which uses gaming mechanics, game design principles and practices to unlock employee potential, while making them productive and engaged to drive business momentum. It is also a process of harnessing the potent ability of gaming to involve and fascinate users, while enabling them to internalize change, drive performance and sustain growth. Gamification is also emerging as an agent of change and has found a key place in change management, performance management, process excellence, and service delivery.

Design and Governance matters

Successful gamification design is an important facet while trying to transform employee psyche and making it easier for them to engage in real life tasks. Some of the key design principles include incorporating a goal driven approach, measuring progress, ensuring dynamic feedback, bringing in the element of uncertainty (usually found in all games), triggering/prompting users to return and “play”, motivating users to collaborate and engaging with other users. Governance is also a critical component of gamification and is vital to sustain the motivation of the employee. The important constructs involve:

Objectives: Well defined goals to reach the required milestones
Guidelines: Actionable set of rules meant to define the limits
Metrics: To measure progress and provide feedback
Recognition: Points to reward users while exhibiting acceptable behaviors
Levels & Challenges: Introduce challenges in areas being monitored, sustain and elevate employees with more points and enhance their motivation
Scoreboards: To drive healthy competition, track and analyze individual performances

Driving the initiative with a purpose
Once the governance model is in place, project teams should have a definite framework which can be operationalized to drive the process of gamification. A well-defined problem statement, along with a clear road-map to encourage players (employees) and motivate them to move through different levels, while sustaining their commitment is vital for the success of any gamified initiative. To avoid any slippages during implementation, it is important to have a complete grasp of the problem to be solved, the employee profile, to train employees on how to play the game and have goals tightly aligned to business objectives.

Key business benefits include:
Upgrading employee skills: Employees can have a fun time while mastering new skills along with the processes. It can also be a key driver of product and process innovation, while enabling the evolution of subject matter experts and in the creation of new knowledge

Ensure employee participation & involvement: A gamified environment between contesting teams is ideal for talent identification and acts as a great leveler by connecting cross-functional teams and business units

Monitor employee progress: Gamification enables instant feedback, which is critical to quickly fix any performance gaps and to maximize employee outcomes and keep them focused on business goals

Boost productivity: Capable of closely monitoring employee performance and mapping it with set standards, and taking relevant steps to improve productivity

Drive customer satisfaction: Ensure workforce is focused on collaboration, capable of delivering predictable results, and focused on driving better customer experiences

Stabilizing the impact

For gamification to work at the optimum, there should be total employee involvement and complete backing from leadership teams. With gamification soon becoming a rule, rather than an exception for engagement, it is important to have a top-down evolution model which will accelerate the journey towards performance optimization, process maturity, and enhancing business value.

The evolution model
Strategic enablement: Design gamification strategy for the enterprise by identifying short term and long term strategic goals, build a org wide gamification platform aligned to these goals, cascade the vision across hierarchies, establish a self-improvement culture driven by gamification methods and focused on enhancing delivery, drive accountability among mid-management to drive gamified initiatives

Service excellence: Identify areas of competency building among teams, build relevant metrics (find the adoption rate, number of employees engaged, their ability to solve challenges, collaborate, and lead), enable process management (define, optimize and monitor processes to drive performance), improve delivery (enhance SLA & quality, improve product knowledge), and nurture high performance teams (foster creativity among teams to solve challenges, resolve conflicts & build  trust, work on shared goals, learn faster decision making and flexible leadership styles)

Foundational growth: Choose the right gamification methodology in alignment with the delivery objectives and align individual and team goals, build individual specific coaching programs to maximize employee involvement and identify members needing improvement, the program should focus on best practices which should be followed, along with roles & responsibilities of each member

As a concept, gamification brings individual people together to focus their capabilities together for a common purpose with a set goal as an outcome. This produces tangibility and motivation to continue. Applied within an enterprise setting, gamification refers to work situations where “game thinking and game-based tools are used in a strategic manner to integrate with existing business processes or information systems” resulting in positive employee and organizational outcomes.

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Future of jobs: 5 skills you need to thrive in the age of automation

The accelerating pace of technological evolution is expected to cause tectonic shifts in the employment space. While the rise of new technologies like Artificial Intelligence, Machine Learning, Robotics, etc. is giving companies an upper hand over their competitors, on is the other hand there is a growing concern of these technologies taking away millions of jobs. It is therefore important for today’s employees to periodically upskill themselves to stay relevant in their jobs.

TimesJobs spoke to Visweswara Rao, SVP & Chief HR Officer, CSS Corp on the skills that will be essential for the future workforce. He said, “Cognitive technology advancements will redefine the workplace where humans and machines will increasingly interact with each other to achieve predetermined goals. With machines expected to take over most of the repetitive tasks, human roles will be upgraded and there will also be a need to possess additional skill sets like problem solving, communication, interpretation and design”.

As per a World Economic Forum report titled ‘The Future of Jobs 2018’, by 2025 more than half of the current workplace tasks that are performed by humans will be performed by machines. Automationwill me a major disruptor is a given, but how everyone is able to sense the opportunities around automation will be the key differentiator between leaders and laggards. Here are few skills that are a must-have if you are looking to thrive in the age of automation:

Cognitive skills
The possession of cognitive skills like creativity and critical thinking is where humans have an edge over machines. For instance, demonstrating critical thinking for a better understanding of the market trends and creating strategies around it can go a long way in making humans valuable at the workplace. Similarly, creativity is something that will always give humans an edge over machines. So, the more creative you are the less chances of you losing your job to automation technology.

Soft skills 

Effectively managing others, empathy towards customers, negotiation skills, are just few of the many examples of skills that machines will not be able to possess. It is therefore important for you to hone your soft skills and make yourself valuable for your current employer.

STEM skills
With rising technology use and digital innovation, knowledge of science, technology, engineering and mathematics will help you to keep up with the pace of the evolving technology.

Awareness around SMAC 
Future employees will have to be on top of things when it comes to technology. It will be important for them to be aware of the social, mobile, analytics and cloud ecosystem and develop skills around it.

Entrepreneurial skills
Businesses would like to work with go-getters in the future who are willing to take calculated risks and get the job done. You will have to think like an entrepreneur and keep the best interest of the organisation at heart.

CSS Corp’s Manish Tandon recognized as the CEO of the Year at CMO Asia Awards 2019

CSS Corp, a new-age IT services and technology company, today announced that its CEO, Manish Tandon, has been honoured with the prestigious CEO of the Year award at the 2019 CMO Asia Awards held on 15th August in Singapore.

The award is an acknowledgment of his role in transforming CSS Corp into a new age digital services organization and up scaling its credibility in the global IT industry.

Manish joined CSS Corp in 2016 and has been instrumental ever since in introducing new measures that have established operational stability and driven innovation. Under his vision, CSS Corp has emerged as a new age services provider that offers differentiated value propositions and award-winning solutions, aimed to solve challenges and deliver incredible customer experience to clients.

CSS Corp added another feather in its cap by also bagging the 2019 CMO Asia Awards for Excellence in IT/ITeS Sector. The company was recognized for its unique outcomes-driven services proposition that fuses world-class operational expertise with best-of-breed technology solutions.

“It is an honour to receive the CEO of the Year award from the prestigious CMO Asia group. It is truly humbling when your work is recognized by industry veterans. I would like to thank the entire CSS Corp team who took the leap of faith with me and tirelessly helped in delivering the best to all our stakeholders. I also appreciate our customers for their trust and confidence in CSS Corp as we move ahead on this transformation journey. The Award for Excellence in IT/ITeS Sector goes on to show that the team at CSS Corp is breaking conventions to reach new heights in innovation,” said Manish Tandon, Chief Executive Officer, CSS Corp.

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Interview with Vasudevan Sundarababu, SVP and CTO at CSS Corp

This is a TechGig Exclusive interview with Vasudevan Sundarababu, Senior Vice President and Chief Technology Officer at CSS Corp. Through this interview, Sundarababu explains how the CTO role has evolved over the years amid rapid technological disruptions. He also talks about how coding contests and hackathons are helping his company address the talent deficit.

#1. As a tech leader, how has your role changed over the years?

The technology industry is undergoing massive changes. To stay relevant in the industry and meet overreaching consumer expectations, companies need to reimagine their IT and business models. Doing so can help them maintain their competitive advantage in the market and stay ahead of the game. Consequently, the role of the CTO has evolved with changing times. Earlier, the role of the CTO was to procure the right technology and implement projects. But, with the current technological landscape, implementation has become a cakewalk. The CTO’s role has evolved to become vaster, wiser and more intense. Right from being the evangelist of new technologies, we have become the business technology advisors for customers. Our role is to not only understand IT and leverage it in the appropriate contextual manner but also to predict the changes taking place in the industry and evolve accordingly.

Technology has become so pervasive and ubiquitous that the CTO must be in sync with all other business units that are impacted by the technology in the system. From the age-old concept of being a technocrat, the role has changed to become that of a tech visionary with a 360-degree view of the industry. The CTO must keep abreast of new ways of integrating technology contextually in innovative ways in business decisions to drive sales for the organisation. In addition, a CTO now needs to increasingly keep business outcomes in mind while working on their technology initiatives. The end goal is to impart better business agility and enable the organization to pivot quickly as business models rapidly evolve.

#2. According to you, which is the best technological innovations to have come by so far?

We are gradually moving towards a conversational economy, where voice is gaining increased prominence amongst consumers. Businesses are applying conversational AI-based voice platforms in their strategic investment roadmaps to disrupt the customer experience ecosystem, thereby, simplifying and personalizing customer engagements.

Conversational AI is one of the pathbreaking technological innovations to date, that can disrupt the customer experience ecosystem by simplifying and personalizing customer engagements through AI-based voice platforms. Gartner predicts that “Conversational AI-first” will supersede “cloud-first, mobile-first” as the most important, high-level imperative for the next 10 years. With advancements in speech recognition and Natural Language Processing (NLP), conversational AI is making customer engagement much more unified and collaborative.

#3. What are the 5 best programming languages for beginners? 

AI is fast penetrating into all spheres of life today. It is everywhere and all around us. From your commute to work, to catching up with friends online, to shopping on the go, we are all using AI every day without even realising it.

According to Mark Cuban, a well-known American businessman and investor, “AI will make the world’s first trillionaire. ‘The first trillionaire is going to be someone who masters Artificial Intelligence and all its derivatives and implements it in ways we never thought of’”.

So, when it comes to AI aspirants, I would suggest the best 5 programming languages would be Python, Java, Lisp, Prolog and C++.

#4. How do you source skill specific talent requirements? Do you think platforms like hackathons or coding contests help strengthen the talent pipeline?

There are a multitude of tools and techniques, which help screen candidates for the primary level and match the right skills to the right talent. Coding contests, such as, code breakers and hackathons conducted through digital platforms are used as preliminary ways for talent acquisition, attracting talent having the required skillsets. We also follow the practice of hiring candidates from premier educational institutes, such as, IITs and IIMs. CSS Corp was also listed by IIT Madras as one of the top recruiters (in terms of job offers) during 2018-19. These techniques are not only used for hiring but also for creating a learning experience for the employees.

Having said that, we at CSS Corp believe in recruiting talent with the right attitude. Skills can be acquired; however, an organisation succeeds because of people that have the right attitude. Gone are the days when one could learn a specific skill and excel in it to achieve success for a lifetime. Now, you need to constantly upgrade yourself with latest skills brought in by the influx of digitization of the market. In today’s dynamic work environment, employees need to continually reinvent themselves. And, at CSS Corp every individual is empowered to and expected to innovate. Afterall, it’s the work environment and culture that helps employees flourish here.

For this purpose, we have built ‘Reimagine’, a digital career progression framework to reorient our service lines and re-align the growth of our employees to meet growing business needs. The “Reimagine” framework for employee re-skilling has been specifically built to fast-track employee initiatives within the organization, related to niche digital technologies including robotic process automation (RPA), AI, analytics, cloud, DevOps and IoT. Additionally, the framework enables collaborative learning and greater personalization through Virtual University, MOOCs, online portals and learning communities. ‘Reimagine’ promotes democratization of learning and fosters a culture of innovation within the organization.


#5. Lastly, a message that you’d like to share with our community of technology enthusiasts. 

I would suggest all the coders and tech geeks to consume technology as an enabler to solve business problems. Let us view challenges as business problems and not only technology issues.Afterall, the future holds good for people with multi facet skill sets, so keep learning and keep applying the knowledge in the right situations through innovative methods.

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