2020

Digitalization Redefining Everything

Technologies like Artificial Intelligence, Machine Learning, Internet of Things, Cognitive Analytics and Extended Reality (AR/VR/MR) have become the buzzwords today. Enterprises need to leverage these technologies to create a sustainable competitive advantage. We are using these technologies to develop cutting-edge geospatial solutions from our innovation labs. Building on our strength in Cloud transformation, Big Data, cognitive technologies and custom application development, we have been able to create a niche differentiation for our geospatial offerings. Our customized solutions enable faster acquisition and accurate location intelligence for enterprises and consumers. With our rich experience and global presence, we are able to work with clients across geographies and help them solve challenges in both evolved and emerging markets.

Tech at core of digitalization
Technology is indeed at the core of digitalization. Technologies like AI/ML, IoT, Cloud, Big Data Analytics, mobility and automation are enabling enterprises to redefine everything — from business growth to customer experience. In the digital age, the importance of geospatial information across processes has grown multifold. The integration and interaction of geospatial and digital technologies create a complete picture of the real world, thereby creating new solutions, productivity gains and cost benefits. Be it 5G, autonomous driving, smart cities, HD mapping, or field operations, new-age geospatial technologies are pushing the envelope of digital innovation. CSS Corp leverages digital technologies to power its industry-leading geospatial offerings.

CSS Corp is a global geospatial player with a vision to provide innovation, unrivaled customer experience and shared success for overcoming business challenges. We offer geospatial technology services across telecom, navigation and utility domains to acquire and merge high-quality location or spatial data efficiently from multiple sources. Our services allow for simplified spatial data management, geo-analytics, visualization and utilization. We leverage digital technologies like AI/ML, automation and predictive analytics to generate actionable insights from massive datasets and develop highly accurate mapping solutions. Our niche capabilities drive enhanced business efficiencies and create opportunities for our customers. For instance, we enabled one of the global mapping companies to bring improved map features and drive adoption with automated map content extraction and enrichment.

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CSS Corp Divests Glow Networks to Altruist Group

Bengaluru: CSS Corp, a new-age IT services and technology support company announced that it has divested Glow Networks to Altruist Technologies Private Limited, a multinational provider of telecom and business process optimization solutions.

The sale was concluded in March 2020. Glow Networks is a network design and deployment services company which was acquired by CSS Corp in 2010.

“Over the last decade, Glow Networks has been integral to CSS Corp’s strategy of providing end-to-end network solutions in complex technology environments. With the upcoming 5G revolution underway, we felt that Glow needed to align with a telecom solutions ecosystem to capitalize on this opportunity,” said Manish Tandon, Chief Executive Officer at CSS Corp.

“Altruist emerged as a suitable parent with its comprehensive suite of telecom products and services, coupled with its diverse geographical presence. We believe the synergies arising from this development augur very well for Glow’s business goals and for its customers,” added Tandon.

“With noteworthy telecom partnerships in more than fifty countries, Altruist’s acquisition of Glow Networks is a strategic step towards diversifying its portfolio. Altruist is a leading telecom-centered solutions provider to more than hundred operators globally,” said Dharamjeet Taunque, the newly appointed CEO for Glow Networks.

“With this acquisition, we aspire to forge our existing expertise in content services, platforms for value-added services, big data and billing, business assurance and enterprise solutions, with network design and 5G deployment capabilities. We have acquired Glow in its entirety; therefore, there is no impact on existing customer relationships or obligations,” he added

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International Women in Engineering Day: Diverse Workforce is the Way Forward

It’s the year 2020, and thanks to technology, the world is witnessing a change at an unprecedented pace. Unlike days of the past, women are being encouraged to take charge and be a part of the ongoing transformation. The field of engineering especially is opening up new opportunities for women who are now challenging stereotypes and discrimination. On this International Women in Engineering Day, women leaders share their thoughts with us on what has changed for women in the field of technology, and how their respective organizations are ensuring a diverse workforce

The IT industry in FY’18 had 34% of women working across the sector and set to grow. The industry has seen the value women bring to the table and their endless possibilities. Organizations are already creating initiatives like work-life policies, employee-friendly needs, space in top management circles to promote a healthy mix of a talented workforce. Going forward, they should provide diverse work environments with opportunities to help them pursue career goals, like ones set up by the IDC and CIO Executive Council. With the industry now open, there’s nothing stopping women in accomplishing what they need. Every challenge presents an innate opportunity for innovation. So don’t limit yourself, celebrate every small achievement, and look forward to more. The WFH model has given the freedom to women who can balance their work-life environment, upskill themselves, and be more productive. It gives them a platform to assess priorities and step up boldly into a world that was earlier dominated by men. The future looks bright!

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World Mental Health Day: how corporates are ensuring the mental wellbeing of their employees

On the occasion of World Mental Health Day, SocialStory spoke to corporates to understand how they are enabling employees to cope with mental health issues and maintain a healthy work-life balance.

Since the onset of the pandemic, IT services company CSS Corp has been mindful about the mental wellbeing of its employees and has been offering sessions and 24×7 counselling support. Launched in April this year, it is motivating employees through its exclusive CHEER framework — ‘C’ stands for Communicating with employees; ‘H’ for Highlighting their accomplishments; ‘E’ for Energising them; ‘E’ for Engaging with them; and ‘R’ for Recognising and Rewarding them. Additionally, it also has an employee assistance programme called the Turning Point — an initiative that focusses on mental health, providing employees with the necessary time and resources to counter problems and strengthen themselves.

“Through this programme, we have ensured that the lines of communication are constantly open so that people can easily have access to professional help, as and when required,” says Satyanarayanan Visvanathan, SVP, Head of HR (Global) and Corporate Quality. With constant feedback from its employees, CSS Corp has been trying to resolve the problems of remote working. “We believe that having a healthy work-life balance is crucial, especially in the current scenario when people are struggling to delineate between work and home. We aim to proactively neutralise burnout, anxiety, stress, and the problems that emerge from working virtually over an extended time,” he notes.

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Gamification as Disruptor in Enterprise Technology

Whoever said that if you love your job, you won’t have to work a single day in your life had underscored the importance of having a sense of engagement at the workplace. Gamification, according to Gartner, is the use of game mechanics and experience design to digitally engage and motivate people to achieve their goals.

Brian Burke, Research VP at Gartner, mentioned in his blog post that the digital aspect makes all the difference. Be it an individual, a team, or an enterprise, gamification has donned the mantle of the silent coach who works behind the scenes to engage, motivate, and spur performance. From e-learning platforms and training programs to workday life, gamification has become the watchword for driving employee performance across the technology industry.

Embrace the Disruptor

Though full-scale adoption of this disruptor has met with some resistance, enterprises are getting caught up with the disruptive wave so much that every project’s performance metrics and quality parameters seem to increasingly weave the constructs of gamification. Gamification pioneer, Yu-kai Chou stated in his book that “Human-focused design” was a better term that emphasizes that humans are not rudimentary cogs in the system as opposed to “function-focused design” that optimizes only functional efficiency.

As managers become coaches, and their subordinates become players on the field of performance, the ensuing productivity gains and motivational spikes are clear for all to see. By the time managers schedule the weekly or quarterly reviews, teams have already brought their A-game to the table.

The synergy from the high-performance of various business units has a compounding impact on the enterprise as a whole. Gamification cuts across multiple business lines to transform production floors into premier league contests with performance scores running real-time on LCD displays.

Individuals are outdoing themselves like players, and teams are outplaying the others as though they’ve reached the finals of the playoffs. It’s real; it’s in action, its game on.

Disruptor in Enterprise Technology

In technology environments that are heavily contingent on human-support, gamification serves to boost the underlying motivation, morale of employees by inducing the game spirit. Production and operation heads are continually scanning their team’s performance metrics to see how they can improvise. It primarily performs miracles on the human factor (breaks monotony and mundanity) of support operations where production managers want their employees to put their best foot forward every day. As managers know who to coach, what to coach, when to coach, the result is an inspired workplace punctuated by competitive and productive employees who want to outperform and grow. The various aspects of gamification work to accelerate the performance curve and promote a culture of continuous learning and self-development.

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CSS Corp Wins ‘Outsource Partner of the Year 2020’ at Excellence in Customer Service Awards

CSS Corp, a new-age IT services and technology support company, today announced that it has won the Outsource Partner of the year 2020 award by the Business Intelligence Group at their Excellence in Customer Service Awards. The company was named as the winner at Philadelphia on April 20, 2020.

CSS Corp was awarded for emerging as the premier outsourcing partner of the year. Over the last few years, CSS Corp has significantly enhanced its capabilities in the customer service and technical support landscape through differentiated business models and customer support transformation from an effort-led to an intelligence-led ecosystem. The company’s prowess in leveraging new age solutions has enabled it to consistently deliver business outcomes for its customers. Its digitally infused operations have enabled the company to stay nimble and adapt itself to the fast-evolving industry landscape. In the current Covid19 crisis, CSS Corp has been one of the first service providers to transition to a 100% productive Work-From-Home model with zero impact to SLAs, by leveraging its RESILIENCE framework

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted to be recognized as the outsource partner of the year 2020 by the Business Intelligence Group. Over the past few years, CSS Corp has positioned itself as a leader in driving outcome focused CX transformation for our clients. We have been investing heavily in strengthening our capabilities as an end-to-end managed CX services provider and have emerged as a strategic partner of choice for global brands with our business transformation-themed services. In the services landscape, we understand that one size doesn’t fit all, hence we strive to engineer customized, but scalable solutions that fit within our clients’ business environments. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech innovation and spirit of partnership with our customers.”

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HR leaders anchoring the transformation in the age of new normal

The COVID-19 pandemic has pushed the entire economy to the back foot. These extreme uncertainties have caused ripples in the business models and, challenged some of the most well established workplaces policies and processes. The duration and the impact of this crisis is nearly impossible to calibrate, but still amid these rough times many organisations are leaving no stone unturned when it comes to ensuring employees’ well- being.

According to a recent TimesJobs survey titled ‘Indian workplaces response to COVID-19’, diversity was the flagpole for all hiring activities during the COVID-19 lockdown. This survey received responses from 1,145 HR professionals working across diverse industry verticals.

The survey highlights the various work regimes and that India Inc. adopted has been the top priorities for the companies amid the COVID-19 lockdown time.

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