August

CSS Corp wins Gold Stevie® & Silver Stevie® at 2018 International Business Awards®

CSS Corp, a new-age IT services and technology support company, today announced that it has won a Gold Stevie® and a Silver Stevie® at 2018 International Business Awards.

CSS Corp has been awarded two Stevie Awards in the best new product or service of the year category, for its novel adoption of cognitive technologies and deep analytics in IT Service Management and Big Data solutions. The awards will be presented on 20th October at the InterContinental London Park Lane Hotel in London, England.

CSS Corp’s ‘Contelli’ and ‘Active Insights’ platforms were recognized for their industry-leading innovation and customer value proposition. The AI-based ‘Contelli’ platform uses context-driven intelligence, Machine Learning, and Natural Language Processing (NLP) for holistic IT operations and service management. The ‘Active Insights’ platform is a cloud-based analytics powerhouse that goes beyond traditional analytical models and drives intelligence along the customer lifecycle management.

Manish Tandon, Chief Executive Officer, CSS Corp said, “Ensuring customer centricity through innovation will be a crucial barometer on which most organizations will be measured. At CSS Corp, we obsessively pursue customer centricity. Our passionate focus on pragmatic innovation and service delivery excellence has helped us foster meaningful engagements with our customers and deliver critical business outcomes.”

“We are delighted to be recognized by Stevie, yet again, which is a great testament to our trusted customer relationships and sustainable business value that we drive in our engagements,” he further added.

Sunil Mittal, EVP and Chief Sales and Marketing Officer said, “We are honored yet again to bag the Stevie Awards. The recognition is emblematic of our robust digital services portfolio with razor-sharp focus in helping our customers handle disruptions effectively. Being a disruptor in the services industry, we are endeavoring to break the stereotypes through focused adoption of new age business models in customer engagements.”

The 2018 International Business Awards® received over 3,900 nominations from 74 nations and from organizations of all sizes and from across a gamut of industries in a wide range of categories. The Stevie Award winners were determined by the average scores of more than 270 executives worldwide who participated on 12 juries.
 

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NGO launches drive to sponsor lab tests for transgender people

CHENNAI: Every six months,  Siddharth Bharati has to get blood and hormone tests, an abdomen scan, chest X-ray and done to monitor the effects of the hormones he is taking. The 28-year-old man of trans experience, who began taking hormone therapy seven years ago, says the regular lab visits take a toll on his emotional health as well as wallet.

“I have undergone a breast removal surgery, look like a cis man and have beard. But I have not had a hysterectomy so the abdomen scan will show that I have a uterus. Often, the lab staff ask me uncomfortable questions and treat me differently. I was scared to walk into labs,” says Siddharth. “And the tests are also expensive.”

Many transgender people go through similar experiences. That’s why SAATHII , an NGO, in collaboration with CSS Corp, is sponsoring lab tests for transmasculine, transfeminine, and intersex people. The package includes CBC, lipid and hormone profiles, liver and kidney function tests as well as ECG, abdomen scan and chest x-ray for people who need them. The initiative aims to cover at least 100 community members.

“Trans and intersex people who are on or want to take hormone therapy have to get these lab tests done regularly. But many of them cannot afford it so they skip it and often continue with the initial prescription given by the endocrinologist, which can have an adverse impact on their health,” says Fred Rogers, project consultant with SAATHII.

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Digital culture: The digital transformation success factor

Digital megatrends such as mobility, social media, analytics, and cloud computing are re-defining businesses worldwide. These trends are also having its impact in the way employees and people leaders interact, work, and collaborate. Mobility and cloud computing are enabling remote access of talent pools and expertise across geographies, analytics is enabling deeper insights into employee performances and behaviors, and social media can drive collaboration between employees by strengthening the employer brand. These advancements are disruptive and senior HR leadership must recognize digital culture as the key enabler in an organization’s digitization initiatives. Though a strong digital strategy is essential, a digital culture is equally needed to successfully execute the strategy. A Mckinsey study reveals culture as the significant barrier to digital effectiveness. 9 out of 10 digital transformations do not meet the business needs, says a Couchbase survey. By ignoring culture, organizations can heighten the risk of failure in digital transformation.

Enabling a digital culture
Creating a digital culture is a task in itself. Organizations should blend executive and employee level change management approaches to engage and inspire the entire workforce while empowering them to drive the cultural change together. When blending these approaches, it is recommended to have a transformation framework to monitor the progress through a clear vision with active leadership participation. The framework should make employees as the agents of change and empower them to drive the digital culture. The empowerment can happen by re-skilling them on trending digital skills, leverage collaboration tools to improve productivity, have metrics to enable measurable value through KPI’s and adopt a systems thinking approach to drive change more effectively. By making this framework operational, organizations can enable innovation, faster decision making, improve business readiness, and facilitate behavioral changes in employees. These steps can help in the evolution of a creative, collaborative, autonomous ecosystem which can be an attractive destination for quality talents. A digital culture can lead to a high-performance working environment enabling productivity and fostering better business strategy alignment between teams.

Drive employee centricity
Digitizing the culture can make employees more aligned to a customer’s journey; this can enable customer-centric engagements and in creating better solutions relevant to their business needs. It can bring in a work culture which empowers employees to make informed, context-aware decisions, focus on continuous improvement and take calculated risks. Heightened collaboration and increased speed in decision making in a digital environment promotes research through continuous iteration of innovative ideas, while building transparency and interaction across various levels of the hierarchy. Companies such as Microsoft, Google, Facebook, and IBM are able to disrupt the technology world through their widely acclaimed digitized cultures which are conducive to innovation and driving thought leadership. Telekom Malaysia Berhad drives an internal event, called Digital Day to communicate the importance of digitization. During this event R&D and digital experts share their knowledge on digital culture and its relevance.

 

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CSS Corp Bolsters Costa Rican Operations With 300 More Staff

Outsourced CX vendor CSS Corp will add 300 more employees to its operations in Costa Rica, where it runs two delivery centers.

The Dallas-based company hosted a job fair in the Costa Rican city of Heredia in the second week of September. All the new hires would report to duty in October.

The recruitment program will take CSS Corp’s total headcount in the Central American country to more than 2,000, as the BPO already employs over 1,600 people there.

“The new workers will join the company’s 1,650 employees who provide multilingual consumer and business support in English, Spanish, Portuguese, French, German, and Italian to global customers,” stated the BPO provider.

CSS expanded to Costa Rica in August 2013 with a contact center in Heredia. Four years later, it launched another delivery center in Cartago, a small town about 12 kilometers east of the capital, San Jose.

While multilingual tech support is the major service it provides from Costa Rica, its recent hunt for gamers indicates that the company is also using the Costa Rican facilities to support gaming consumers in the United States.

CSS was founded in 1996 in India’s southern city of Chennai. Today it employs over 11,500 people across 20 global locations, including Colombia and China.

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Addressing cybersecurity concerns: the CFO intervention

 Cybersecurity has become a critical concern for organizations in today’s digital world, and with rapid advancements through technology disruptions sweeping industry sectors, CFOs are gearing up for the changes and demands ahead of them.The CFO to the fore

Traditionally, the CFO’s role also included being a Chief Risk Officer, foreseeing and mitigating organization risks – legal, contractual, financial and regulatory. With the growing number of smart devices, increasing number of phishing, ransom-ware and malware attacks, there is also an emerging need for the CFO to be savvy about cybersecurity and to include cyber threats also in their risk strategy.

Leadership collaboration – the need of the hour

The CFO with a broader collaborative mindset can, therefore, create a C-suite value ecosystem to amalgamate various insights and drive a tight linkage between resource allocation and strategy, encourage seamless communications among leaders, integrate corporate strategy and budgeting processes with capital allocation processes, including M&A and divestments.

This collaboration across leadership function is also illustrative of the fact that a broader set of objectives are required to address cybersecurity concerns:

  • Onboard all key decision makers especially the CIO: This is critical to include cybersecurity frameworks across high-risk processes by involving all key stakeholders and the board to identify key areas of protection and mobilize resources to react quickly to any intrusions. There is a growing need for an effective synergy between the CFO and the CIO functions to protect shareholder value. This relationship is critical due to the convergence of technology, and security risks.
  • Strategize to fix threats: Recognizing key activities having high exposures to threat vectors, building awareness among stakeholders on their responsibilities and protecting their assets. CFOs can provide valuable insights on the financial losses that might incur during a breach. This data can be used to factor in losses such as cost to reputation, stock price impact, damage control costs, and lawsuit charges. CFOs can then use insurance as a mitigating strategy against such losses. Hence awareness of newer insurance products addressing cyber risks is a must for CFOs. These insurance products provide a wide array of protection against cyber risks, including but not limited to costs incurred post cybersecurity/ privacy threats and loss of income post a security threat due to disruption in business.
  • Prepare, and stay ahead: Adopting a digitized IT function and information model (encompassing strategy, architecture, and processes) to stay updated and take steps to counter the ever-increasing complexities of cyber-attacks. For e.g., a modern IT organization should have vulnerability assessments and penetration testing as a part and parcel of financial budgets.

 

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How Tech Service Providers Can Rediscover Themselves Through Rebranding

It’s been over two years since the pandemic. Two years of disruption. Two years of brands having to pivot and realign their strategies, and two years of near-constant change.

The pandemic forced brands, especially tech businesses, to deliver their services with a digital-first approach. If previously, they had relied on in-person experiences to drive impact, they now had to digitalize all those experiences. The result was that tech service providers did not just have to rediscover themselves; they had to rapidly reimagine themselves.

Simplify, Declutter, Demystify and Rebrand: Brand Trends for 2022

In this shifting landscape, some brands have armed themselves with four tools:

  • Simplification
  • Decluttering
  • Demystification
  • Rebranding

This year, brands have shown a marked shift toward simplification. Some brands have even gone as far as to ‘debrand’ themselves. The most famous example may be Facebook changing to Meta last year. A shorter brand name? Yes, why not? It’s simpler, and brands are thriving on simplicity these days. Autodesk, in September last year, said that it was ‘reimagining’ its brand with a ‘strong, simple logo.’ And the same year, TransferWise shortened its name to Wise, signifying through the simpler name that it now offered a more complex suite of services than just money transfers.

Decluttering is another trend that brands are utilizing to reinvent themselves. What does decluttering have to do with branding? Ask Pringles, which changed its logo by removing the hair on its mascot! In the brand’s words, that change was done keeping simplicity in mind.

And in keeping with the ‘simplify’ trend, brands are also seeking clearer messaging, moving away from obfuscating jargon to more subtle messaging. Aggressive campaigns are passe. Empathetic campaigns are in.

All of this means that many of the pre-pandemic ways of branding have now ceased to hold relevance. So, what better way for brands to become relevant again than through rebranding? Brands that have been nimble and agile, and adapted to changing customer expectations faster, are well-positioned to be the brands of the future.

Finding your whys

Brands may want to rebrand themselves for many reasons, as with NIIT Technologies, which rebranded itself as Coforge after its acquisition by Barings. Sometimes, it could be as simple as a merger. Other times, because they needed to connect with customers better. But usually, brands that choose to overhaul their entire personality do so for strategic reasons.

In CSS Corp’s case, we found that after 26 years, the brand had evolved from its initial beginnings as a service provider to a strategic value partner. The brand is known in the industry for its disruptive digital solutions and insights-driven services approach. Our services portfolio has expanded and shifted over the last two decades. But our brand identity and perception hadn’t kept pace with its transformation to a digital-first brand.

Going deeper, we found that our existing brand identity did not reflect who we were and the pillars that had driven this transformation. We wanted our brand to be known as a catalyst for cultural transformation. Was our brand ready to evolve? We found that the answer was an overwhelming “Yes!”

No matter the reasons behind the rebranding, knowing the answers to the ‘why’ will establish the future direction of the brand at a more fundamental level.

Rebranding as a process and continuing journey

Rebranding isn’t for everyone, though. It’s more than a new logo. It’s more than a brand refresh. It’s giving a brand the chance to start afresh. Utilized well, it’s a tool for positive change. It should be leveraged as an opportunity to infuse fresh thinking into the mindsets of all employees. It is an avenue to realize that while your problems may not disappear overnight, we will at least employ new means and energy to deal with them. Realigning the organizational aspirations with a new rallying cry can go a long way to expedite the transformation.

When we made rebranding a process of rediscovering ourselves as a brand, our new identity became clearer. It led to CSS Corp becoming Movate, a combination of ‘Momentum’ and ‘Innovate’. There are two key themes behind the company’s new positioning – Accelerate and Innovate. ‘Accelerate’ represents the company’s philosophy of helping clients achieve great outcomes with speed and stay ahead of the time curve. ‘Innovate’ represents its passion for solving complex challenges through the simplest and most creative solutions. And together, they form our new tagline, which is ‘Accelerate. Innovate. Movate.’

We also unveiled our new vibrant logo that represents our organization’s vision and what we stand for. The logo has three key elements: an inverted hourglass representing agility and speed, a hidden infinity symbol that signifies infinite potential and opportunity that the company brings to the table and the X Factor underlining the multiplier effect of the company.

From our experience, we found that, for rebranding to be a seamless process, we needed to quickly bring everybody on board with our brand’s new aspirations. This included being clear about our new messaging and ensuring that our employees understood the new positioning well.

Rejuvenating a much-loved brand is not easy. But as in the case of Evernote’s or Dunkin Donuts’ rebranding, you can always look at the past as inspiration for the future. You don’t want to lose all that valuable heritage – so make that the essence of what your brand has always been while adding or subtracting new elements. This ensures that the brand continues to resonate with customers. That’s something that we also felt was critical: CSS Corp has a long, proud history, and we wanted to showcase that history of excellence with our new vision of being agile and innovative. You don’t want your new identity to confuse existing customers: it should only make your value proposition clearer.

The pandemic may be receding from our horizon, but its disruptive impact is here to stay. And whether a brand is a tech startup or a legacy brand, the reality surrounding us now is more demanding than it was a couple of years ago. Adapting to this new reality could help a brand rediscover its mojo…or bury it.

 

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Prioritizing Customer Success Is Key In The Subscription Economy

Sunil Mittal

EVP & Chief Sales and Marketing Officer at CSS Corp, responsible for driving business growth and providing strategic leadership.

 

The global marketplace has evolved in recent years, becoming more utility-based than ever before. The rise of the subscription economy has been one of the major developments to illustrate this change.

The subscription model, under which companies shift from selling products to selling services, has many advantages over traditional business models. While the trend was initiated by business-to-consumer (B2C) companies, the subscription-based model is now being adopted in earnest by many business-to-business (B2B) enterprises.

 

The Emergence Of The B2B Subscription Model

Simply put, the subscription model allows customers to pay periodically for the product functionality they need without having to buy products in full.

Today, with the rise of the on-demand economy, many business customers have come to expect anything as a service (XaaS). Subscriptions make it cost-effective and efficient for businesses to access resources without having to invest the capital to own them outright. It promotes agility and positions businesses to leverage the rapidly advancing world of technology.

Subscription models can be equally alluring to B2B services providers. By investing optimally, you can provide high-end products to your customers for a periodic subscription fee, ensuring consistent revenue and recovering investments steadily. Rather than chasing one-time sales, this model allows you to bring in a predictable, stable revenue in each billing period.

 

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World Mental Health Day 2022: How India Inc is prioritizing their employees mental wellness

The pandemic propelled many organizations to recognize that mental well-being is critical to their employees overall well-being. As these needs evolve and re-define the future of work, its imperative that companies continue to focus on helping their people adapt and thrive in a disruptive environment – one in which mental resilience and self-care will take center-stage.

On World Mental Health Day, we asked the technology leaders on how companies should invest in their people’s holistic well-being, what do employees seek from their employers in a post-pandemic world and how are organizations creating and executing their mental wellness policies in more innovative ways.

Anish Philip, Chief People Officer at Movate (formerly CSS Corp)

“Technology at workplace and corporate culture are intertwined, and their impact on employee mental health and wellbeing continues to evolve. We are a digital technology and customer experience services company, and we understand the value EX and CX hold in today’s new normal. However, at Movate, pandemic or no pandemic, we have always been mindful of our employees’ mental wellbeing and have provided a healthy work-life experience. We believe in being compassionate and responsive to the needs of our 11K+ Movators and have extended our support to them and their kin dealing with mental health concerns. We follow the philosophy of FRIENTORSHIP – ‘Friendship + Mentorship + Leadership’ creating a pleasant working environment.

Mental health has a profound impact on all areas of everyone’s life and is vital for one’s overall wellbeing. At Movate, we believe in striking the right balance between technology and people and therefore, we follow the Hi-Tech, Hi-Touch approach. I firmly believe that, to address mental health issues like stress and anxiety, technology alone does not help as it cannot replicate the human touch and reassurance. To address these, we have launched several initiatives for the holistic wellbeing of our employees. We have Employee Assistance Programs (EAP) and various wellness initiatives that help us create effective workplace strategies for healthier, happier employees.

Keeping our people-first approach, powered with human-centered technology, we have around-the-clock (24/7) employee assistance that provides counseling and aid to employees; HR chatbots automate responses to their queries, leading to faster issue resolutions. Besides, we run digital detox/digital quarantine to enable employees to find the right balance amid their hectic schedules and conduct virtual mindfulness sessions for their mental wellbeing. We often advise our employees to stay away from any digital device every once in a while, and allow them to spend quality time with themselves and their loved ones.

 

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CSS Corp wins the Gold Stevie® Award in 2019 International Business Awards®

CSS Corp, a new-age IT services and technology support company, today announced that it has won the Gold Stevie® Award in the “Best Technical Support Solution – Computer Services” category at the 16th Annual International Business Awards® 2019. CSS Corp was acknowledged for its Digital Customer Experience Suite which leverages emerging technologies to revolutionize complex enterprise technical support ecosystems. The awards will be presented to winners at a gala awards banquet at the ANDAZ Hotel am Belvedere, Vienna, Austria on 19 October.

CSS Corp’s Digital Customer Experience Suite enables it to provide a comprehensive set of services that offer a 3-pronged strategy to transform enterprise support – digitized end-user experience, automation-driven operational efficiency, and technology-amplified engineer productivity. The modules included in the platform are cognitive assistant, mobile-based support, process automation and integration, smart case analytics, and customer 360 workbenches. The platform leverages cognitive technologies like AI, intelligent automation, and advanced analytics to accelerate customer resolutions, reduce operation costs, optimize workflows and amplify employee performance. It empowers enterprises to simplify their complex technical support function by improving service outcomes, boosting efficiency, and reducing overheads.

Speaking on occasion, Manish Tandon, Chief Executive Officer, CSS Corp, said, “Modern technology ecosystems are complex, and so are their support needs. Enterprises need to use automation to optimize their support resources and deliver stellar customer experiences. As automation experts, CSS Corp is a frontrunner in building AI-enabled automated technical support solutions that solve customer problems swiftly while also amplifying the support agents. The efficiency gains from support automation have brought about tangible cost advantages to our customers while boosting CX.”

 “We are excited to be recognized once again by Stevie, for our suite of automated support solutions.  We will carry the momentum forward by continuously upgrading our offerings to drive better outcomes for our customers.”, he further added.

The IBA judges from across the world were highly impressed with the platform’s capabilities. One of the judges noted, “Perfect! You address not only the end-user but also the support engineer. In creating a seamless support experience, this is an absolute prerequisite.” “CSS Corp’s integrated intelligent enterprise solutions help various clients to simplify their digital transformation journey.”, another judge commented.

More than 4000 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Stevie Award winners were determined by the average scores of more than 250 executives worldwide who participated in the judging process from May through early August.

 

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World Mental Health Day – How tech firms are ensuring employee wellbeing

World Mental Health Day allows organisations as well as individuals to come forward and speak about mental health, how one can look after it, and how important it is to take care of your mental health. We at TechGig thought to make it more endearing by bringing in advice from tech leaders across the IT industry. Let’s see what they have to say about the remarkable day.

When the pandemic hit globally, the most important concern of companies apart from physical health was the mental health of the employees. Every year, World Mental Health Day is celebrated on 10th October globally. The day is celebrated to raise awareness about mental health, its significance, and its importance.

World Mental Health Day allows organisations as well as individuals to come forward and speak about mental health, how one can look after it, and how important it is to take care of your mental health. We at TechGig thought to make it more endearing by bringing in advice from tech leaders across the IT industry. Let’s see what they have to say about the remarkable day.

Lakshmi C, Managing Director – Human Resources Lead, Accenture India, said “Health and wellbeing have emerged as one of the biggest priorities. At Accenture, we encourage our people to embrace their mental well-being with dignity and compassion. We enable this by creating awareness and advocacy to break the stigma around mental health. We also endeavor to create psychologically safe spaces where our people feel comfortable enough to say that ‘I’m not okay’, and reach out for help via the resources and support systems that we offer.”

Harshvendra Soin, Global Chief People Officer, and Head – Marketing, at Tech Mahindra said, “At Tech Mahindra, we believe in ‘Wellness before Business’ and have rolled out several #WellnessFirst initiatives to build a happier, healthier, and more productive workplace culture. We have in place an Employee Assistance Program to provide 24*7 counselling support with expert counsellors and coaches for emotional and mental health concerns; Emotional Wellness Self-Assessment Tools like Emotional Wellness Test for employees to assess their stress levels; AMIGO Program and People Care Manager Program to sensitise managers and build psychological safety at workplace, among others.”

Sankalp Saxena, SVP & Managing Director, India Operations, said, “At Nutanix, we shape our policies to best suit our team members’ well-being. Our Employee Assistance Program and Child Development Support Online Health Engagement Program are examples of how we help our employees. By providing flexible work hours and a hybrid work model, we also encourage our employees to find the right work-life balance. In addition, we offer wellness days on a quarterly basis so our team members can take time off to rejuvenate and recharge.”

Suzanne Kinner, Vice President, Human Resources at Blackhawk Network India, said, “At Blackhawk Network, we believe in the holistic well-being of our people and empower employees to blend health and wellness routines with their work schedules and activities. In our efforts to strengthen organizational trust and foster workforce resiliency, we continue to communicate frequently with our employees and create an environment where they feel comfortable about having open and honest conversations on any matter including topics of mental health.”

Anish Philip, Chief People Officer at Movate (formerly CSS Corp), said, “Technology at the workplace and corporate culture are intertwined, and their impact on employee mental health and wellbeing continues to evolve. At Movate, pandemic or no pandemic, we have always been mindful of our employee’s mental well-being and have provided a healthy work-life experience. We follow the philosophy of FRIENTORSHIP – ‘Friendship + Mentorship + Leadership’ creating a pleasant working environment.”

Pranali Save, Chief Human Resources Officer, Icertis, said, “The pandemic brought about numerous changes in the way businesses operate. This marks a shift from a reactive to a more active focus on employee wellness. At Icertis, we have developed a Four Rings of Responsibility framework that places a stronger emphasis on our employees’ and their families physical and mental well-being ahead of business responsibilities. This helps them to prioritise, in an order of – themselves, their families, community, and business.”

Sqn Ldr Dimple Rawat (Retd), Director – HR, Barco India, “At Barco, we prioritise the safety and well-being of our employees and strive to establish a healthy work culture, where people feel safe and cared for. On the occasion of World Mental Health Day, we plan to organise an interactive, knowledge-sharing session on a digital detox. The session will be an opportunity for employees to share their queries and challenges and enhance their mental well-being over the longer term.”

Rajalakshmi Sivanand, Head of People & Culture, Compass IDC, “At Compass, we approach employee interventions with curated projects like celebrating employee milestones, specialised medical counselling sessions, employee wellness sessions, virtual yoga, along with other initiatives that support and boost overall productivity and performance. These cultural interventions have been introduced in line with our ethos that focuses on building a technology-enabled conducive workplace where dreams are made.”

Agendra Kumar, Managing Director, Esri India, “At Esri India, we have built a people-centric culture, where trust and mutual respect are important pillars. As we prepare to celebrate World Mental Health Day, we have launched an internal campaign, ‘Your Well-Being Mantra’. The pandemic accentuated the need for holistic wellness at the workplace and with this initiative, we aim to promote a culture of open conversations and idea sharing. This, we believe, will help in creating a more collaborative and positive environment for our employees.”

Katarzyna Kern, Global head of HR, ANSR, said, “The pandemic may have ended but the shift to new ways of working is here to stay. To succeed in the post-pandemic work environment, organisations must make work an ‘additive’ to its people’s lives, by providing them with a sense of purpose, belonging, progress, and fulfilment. Employees who are well and happy perform significantly better, and studies show that this leads to a 6x return on wellness investments. When employees are allowed to complete tasks at times that best suit them, it creates more harmony than balance.”

Pankaj Sachdeva, Vice President, Data Science & Analytics, and Managing Director of India Innovation at Pitney Bowes said, “At Pitney Bowes, we believe that employees’ holistic well-being is essential for creating a resilient and motivated workforce. Our Employee Assistance Program (EAP), which combines both telephonic and face-to-face counselling, is designed to assist individuals in dealing with their personal or professional issues more effectively.”

Anjali Mahajan, Regional Vice President at Amdocs, said, “Supporting mental health in the workplace has become a priority for all employers now. At Amdocs, we are committed to fostering a healthy, respected, and successful work environment and establishing a sense of belonging for all our employees. We offer an Employee Assistance Program in various locations that provide employees with access to affordable and confidential personal support, including mental and emotional support, consulting for personal or work-related problems, and more.”

 

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CSS Corp is now Movate

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