February

Collaboration, teamwork, and attitude – are the interpersonal skills we gauge

In a recent insightful conversation with Brijesh Balakrishnan; SVP & Delivery Head – Digital Engineering Services and GIS at CSS Corp, we were able to decode some of the latest tech trends that are the driving force behind the rapid growth of IT industry. Here are some excerpts from our talk.

What are the trending skills for job-seekers in 2020?
Heading into the year 2020, we encounter seasoned pros and freshers who are keen to know what’s up and trending, and what’s down and out. I want to say that some of those technologies that were hot in the previous year are still going strong in the subsequent years. Digital technologies like any product or service are on a lifecycle trajectory going through various phases of development, maturity, peaks, and plateaus. If I were in their shoes now, I’d cast my eyes on Front-end technologies, Data Sciences, RPA, Agile DevOps and Micro Services. Other emerging trends include immersive experiences such as mixed reality, which combines AR and VR.

What is your organisation doing to promote diversity at the workplace?
Among the many values that we espouse as a responsible corporate citizen, diversity is at the core of our hiring and retention programs. CSS Corp is an equal employment opportunity employer whose motto is to ensure a diverse blend of all genders, backgrounds, age groups, and professional tenures. Moreover, we strive to ensure that the mix across various project teams displays an accurate reflection of the best practices in the industry. We keep a close eye on the ratio of women to men in the organization. We take stock every quarter to review and ensure that all our talent sourcing programs meet the diversity and inclusion goals enshrined in our policy. Vibes from our hallways and cubicles showcase an apt composition from an orchestra of talent and diversity. It is through this diversity that we ensure the workplace is creative, engaging, and productive.

What is your take on the adoption of fast-emerging technologies by the companies?
One needn’t look further than the pink papers and media buzz to witness the widespread adoption of new-age technologies. Yes, companies are all caught up with the disruptive technology whirlwind that has swept the IT landscape. However, the focus must also be channelized internally—toward employees. At CSS Corp, for example, we are tapping digital technologies to engage employees and draw out the best from them. The need to foster a culture of reskilling, and innovation along with exposure to different domains ensures delivery teams are agile in the digital economy. In the experiences that I’ve gleaned thus far, I’d say that customer engagement, employee engagement and process efficiencies are the 3 intertwined arches that enterprise leaders must never lose sight off.

What advice would you like to give people who are starting their careers?
I’d advise job seekers to take a close look at their resumes. Skills across the latest technologies and trends add lustre to any profile. Front end technologies, Data Sciences, RPA, Agile DevOps and Micro Services etc., are music to the ears of prospective employers today. Novices who are embarking on IT careers have their whole life in front of them. Today’s digital workplaces are an oyster of opportunities. So, seize the moment. Cast off the mind-set that says: “I want to stick with Java or .NET.” Show alacrity in taking up different projects that demand various skill sets. The market rightfully demands that candidates re-skill and cross-skill across other technologies. Also, freshers must be quick on the draw to lend a helping hand in other projects and domains. Continual learning is a way to sharpen the competitive edge and stay relevant in the digital economy.

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Cloud Wars & Mobile Accords : Trends that could impact CRM in 2020 CIO Review India magazine

Authored By Mushtaq Ahmad, CIO, CSS Corp

Cloud Wars & Mobile Accords – Trends that could impact CRM in 2020
The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun. At the forefront of the action are some leading technology trends that will shape up the CRM landscape in 2020.

Boost in Cloud-based Services
By moving the on-premise CRM to Cloud, enterprises have brought in substantial real-time intelligence and 360-degree views of customers and prospects. The cloud migration has enabled them to fuse demand chains with supply chains and channelize their digital transformation around their customers. Hassle-free installations, coupled with remote data migration and upgrades, bring in a level of flexibility that on-premise services lack. Moreover, with expenses on hardware, server, and software maintenance eliminated, the Cloud-based CRM makes customers the real winner.

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Ride The Cognitive Technology Wave The Right Way

According to a 2017 Deloitte report, “90% feel that cognitive technologies will be somewhat or much more important to their companies’ strategies [in the future] than they are today.” Working with a company that offers cognitive-based technology solutions, I’ve seen this increase in importance firsthand.

The cost of missing out in the cognitive race can adversely impact your business. But the good news is that it’s become much easier to adopt cognitive technology today. The caveat is that lofty hopes, poor planning and inexperience could quickly derail your cognitive initiatives.

Here are some perspectives on creating a systematic strategy to integrate cognitive technologies in your enterprise, set pragmatic expectations and reap maximum return on investment (ROI).

Who Owns It?

Depending on which side of the fence you are on, you might say the onus of cognitive projects lies with IT or business. Well, it’s time to burn the fence. IT and business have a shared responsibility toward crafting and driving the cognitive strategy. Several early adopters are creating new roles, with chief experience officer (CXO) sponsorships, to steward their cognitive initiatives to drive positive business outcomes.

Brace For The Challenges Ahead

Some of the challenges that come with adopting cognitive technologies include:

• Finding The Right Problem To Solve: If you were thinking of using artificial intelligence (AI) to eliminate X percentage of your workforce, think again. This scenario is neither real nor ideal—and you will run into massive change management challenges internally. It is widely accepted in the industry today that AI cannot replace humans, not anytime soon at least. A smarter goal would be to minimize employee effort in labor-intensive, repetitive work. Create a transparent AI manifesto, which includes upskilling of employees to cowork effectively with AI.

• Integrating With Existing IT And Business Ecosystems: Integration of cognitive technologies with existing workflows is one of the biggest hurdles that organizations face. Ensure you check the feasibility of this integration and bake that into your strategy.

• Identifying The Right Cognitive Solution: Organizations often lack the understanding of cognitive technologies necessary to identify which solution is right for their needs.

• Finding The Right Partner: Lastly, the steep shortage of talent with technical skills and experience is hurting the cognitive roll-out. However, leading technology service providers have developed strong cognitive competencies that can be leveraged by forging strategic partnerships.

Look Inside And Start

Now that you have some idea of the challenges and the solutions, look inside your organization to start your cognitive journey. Look for projects where big data and analytics have already been leveraged. Chances are, they use some element of AI, even if it’s elementary.

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