March

Geospatial data has brought up importance of Location and Localization – Nishikant Nigam, CSS Corp

Digitization is changing business-customer interactions, companies are focused on how to deliver seamless, uniform experiences to their customers, when and where they demand. The digitally savvy customers are now getting what they want, almost instantly. They are app natives, always connected and highly aware on how technology can empower them to fulfill their needs. Digital technology is transforming customer habits and the opportunities to align the real and the digital world has emerged significantly. To continually evolve, companies should identify data patterns and relationships and underpin the actionable value of data for better comprehension.

The data also involves location information or geospatial data which is increasingly becoming a source of value creation. Geospatial is the intersection of real and digital world; hence the quality of data is more critical, since it has contextual information. Be it personalized ad recommendations, schedule reliability, managing wait and travel times, fleet optimization, delivery reliability, or an augmented reality experience, geospatial data has brought up the importance of location and localization. Geospatial technologies are facilitating high-end locational intelligence along with IoT, Big Data and AI to build smart, inclusive customer communities and transform the way we live and work.

Localization – the new technology trend

Location and localization (the process of making services suitable for an area, region, etc.) are the key trends that will transform human life and movement in the coming years. GPS, digital maps, and satellite imagery has completely changed the paradigm of how we locate ourselves in the real world. GPS has so far leveraged 2D space locations for mobiles, vehicles, etc. Now, localization has emerged as the new technology trend which can determine 3D spatial positioning to enable autonomous movement of objects like cars, drones, robots, farm equipment, etc.

Geospatial technologies are leveraging the power of IoT and analytics to provide real-time insights for managing basic amenities such as power and streamlining postal operations. Location data combined with market intelligence, demographics, and operational data can be used to build marketing networks, create telecom infrastructure, or schedule healthcare visits in smart cities. The big picture of Geospatial contains digital content, services and applications with location as the core, also including data and intelligence to provide insights. It also helps us understand real-world behaviors, exploring new frontiers – be it drone development or building smarter cities.

Integrating geospatial for competitive advantage

CSS CORP offers location and localization solutions ranging from data sourcing, processing, curation, validation and management to customized applications for analytics, integration, and visualization.

We realize that geospatial data and technology has enabled and exemplified a new wave of value creation and we are making the right moves by integrating geospatial with our award-winning machine learning capabilities to create a significant competitive advantage.

We have differentiated expertise and offer industry-specific geospatial solutions. These include telecom, utilities and navigation data enablement services. For telecom sector, we offer network design services leveraging 3D line of sight and penetration analysis for RF and wireless networks, complete fiber management systems with the right-of-way, assets, and geo-tagging of assets, analytical solutions that allow you to target your network investments toward the highest-growth areas.

In the utilities domain, we implement geospatial + IoT sensors to monitor the performance of infrastructure such as electric, water, sewer, or gas lines, prevention of excavation damage by enabling easy access to information about buried utilities, Infer high velocity data streams and perform real-time integration with geospatial information to generate insights, analyze, visualize, and monitor multi-dimensional, layered data sets comprising of land features, networks and assets and high velocity sensor data streams. Navigation data enablement include data acquisition from photography or LiDAR, 2d and 3d data processing and curation services, ML-based conflation and accuracy improvement & AI enabled automated verification.

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Workplace should be gender neutral and inclusive for everyone: Industry leaders

While sharing her experience of facing misogynist attitudes in the early years of her career, Shefali Mohapatra, Senior Vice President – Human Resources, Act Fibernet, said, “It only propelled me to decide that when I reach a position of power, I will ensure workplaces are free from such regressive approaches.”

A woman in a key business position shouldn’t be an idea, result of a morning meeting but an accepted reality which has been missing in corporate spaces for long now. The equal participation of women in the workplace is needed as the offices are not just missing an identity but a personality which makes half of this planet.

While major changes are taking place in the corporate world with initiatives by companies and policies of the government, the equality the world strives for, is still a moon day away awaiting the sunrise of equal opportunities for all.

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CSS Corp wins Silver Stevie® in 2019 sales & customer service awards

CSS Corp, a new-age IT services and technology support company, today announced that it has won the Silver Stevie® Award in the “Best Use of Customer Insights” category at the 2019 Stevie® Awards for Sales & Customer Service.

 CSS Corp’s Active Insights platform was recognized for its innovative usage of AI and data insights to impact revenue streams and create a competitive advantage for its customers. The results were declared during the award ceremony on Friday, February 22 at Caesars Palace in Las Vegas, Nevada.

The cloud-based Active Insights platform is a multi-faceted advanced analytics platform that goes beyond traditional analytical models. It helps businesses understand their customers across their digital journeys by providing insights on customer intent, interactions, engagement, and enablement. With its extensive data ingestion, cognitive insight, simplified visualization, and extensive reporting capabilities, Active Insights has been consistently ranked amongst the leading customer analytics platforms in the world.

“In today’s connected economy, consumers demand instant gratification and instant solutions for complex problems. This has changed the competitive dynamics for global brands, making them seek out actionable insights, but by sifting through tons of customer data.”, said Manish Tandon, Chief Executive Officer, CSS Corp.

“As a new-age services company, CSS Corp understands this need deeply, and hence we are building customer-centric solutions that change the way our customers create and compete, and bring about significant revenue advantage to them”, he mentioned.

“We are proud to see Active Insights being recognized by Stevie, and this award is a testament to our continued pursuit of customer centricity and deep tech innovation,” he added.

More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees. This story is provided by BusinessWireIndia. (ANI)

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Women tech leaders may help organisations achieve better business results: Industry tech experts

As organisations recognize the importance of diversity and inclusion in talent management, many are increasing their efforts to support and empower women to succeed in the workplace. There are positive changes taking place within the tech industry, as more women are taking on roles within it. Women bring with them diverse perspectives, unique problem-solving techniques, attention to detail, and a multi-faceted approach to any project.

Despite several measures aimed at expanding women’s involvement in the tech workforce, India’s ratio of women in tech management and CXO positions remains low. However, as India Inc. recognises the value of women tech leaders in decision-making, the tendency appears to be shifting.

There are positive changes taking place within the tech industry, as more women are taking on roles within it. Women bring with them diverse perspectives, unique problem-solving techniques, attention to detail, and a multi-faceted approach to any project.

As organisations recognize the importance of diversity and inclusion in talent management, many are increasing their efforts to support and empower women to succeed in the workplace.

Organisations encouraging more women in technology

Vanya Seth, Head of Technology, Thoughtworks, said that at Thoughtworks, they run a STEP program that seeks to work with students from Tier 2 and 3 cities. STEP is a twenty-four month-long intensive entry-level programme that follows a unique “work while you study” methodology that offers the chance to learn theory and apply it at work.

To ensure that more women are part of the technical community, Thoughtworks runs a couple of initiatives:
Thoughtworks runs Vapasi – a certified and free technical training program designed for women who are on a career break and are keen to get back to tech. The program is tailored to both Quality Analysts (QA) and Developers (Dev).

  • Thoughtworks N.O.W is a forum for curious women from all walks of life, who want to be a part of an inclusive and active network of learning and sharing knowledge.#TalkTechToHer is a campaign aimed at encouraging women technologists with more than 6 years of experience (when women usually leave the workforce) to stay a part of the technology industry.
  • Udeti: It is a part of Thoughtworks’ #TalkTechToHer campaign. Udeti is a collection of inspiring stories about Thought Workers who happen to be women.

Speaking about the initiatives, Rachel Scheel, Senior Vice President of Global Diversity, Equity and Inclusion at Criteo, said that her organisation is focusing on targeting hiring programs that will naturally attract more females into technology careers. Recently, the company launched a career Returnship Program which aimed to attract women talent who had left their careers for family and parenting responsibilities.

Scheel further said, this program provides a tailored hiring process, and six-month supportive onboarding with flexible working options, focusing on making that re-entry more appealing. This program itself will hopefully encourage many women back to the workforce, providing a great pipeline for future leaders – as many of these women have left at the midpoint of their careers.

“We are working with schools and colleges that primarily support women and women from underprivileged backgrounds. We will be creating intern and early careers programs to attract young talent graduating in a technology course,” Scheel added.

On her part, Sindhu Gangadharan, SVP & MD, SAP Labs India; Head, SAP User Enablement, said, “The company has targeted intervention amongst women youth towards building employable and future IT skills and workforce readiness.”

Gangadharan further said, while building the enabling ecosystem for young women is to equip them with advanced career training in topics viz., data science, cloud computing, AI, Machine Learning and programming languages; provide them mentorship on how to build a career with the IT industry and prepare them for future skills.

While emphasising on the initiatives, Sumedha Pal Parmer, Country HR Leader – Honeywell India, stated, “At Honeywell, we believe that Diversity and Inclusion facilitates a level playing field. Moreover, it creates an ecosystem where ideas, creativity and work are valued irrespective of gender. Our Honeywell Reconnect program ensures that women are seamlessly integrated within the system upon their return from maternity leave.”

According to Gayatri Mohanakrishnan, AVP, CSS Corp, “We are committed to promoting diversity and equality at CSS Corp. We have the Women’s Initiative Network (WIN) to encourage and promote diversity in the workplace by inspiring, motivating, and empowering women and supporting them in pursuing growth and learning in their careers and life.”

“Additionally, through our WIN Charter, we aim to establish mentorship programs and events for women employees at all levels to share learnings and create a supportive environment to overcome challenges and provide guidance for individual and collective growth,” Mohanakrishnan added.

This is how women in tech are growing and organisations are trying their best to provide facilities and guidance to increase women in tech more.

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How advanced analytics-driven PLM can help you achieve more business value

Incorporating advanced analytics can help stakeholders to adapt new business opportunities and also reap many benefits from it.

What do P&G, Jaguar, Land Rover, Unilever, Johnson & Johnson, or Rolls Royce have in common? Yes, they are all leading product companies of the world. But apart from that, they all vouch for the transformative power of having a cutting-edge product lifecycle management (PLM) approach in place to facilitate top-notch customer experience, boosts R&D, manufactures new goods, and fuels efficiency.

According to Forrester, by 2020, 85 percent of customers expect companies to automatically personalize deliverables and proactively take care of its needs. So, PLM is primarily about ensuring differentiated, superior customer experience by driving innovation, achieving faster time-to-market, delivering quality, while keeping costs in line.  While IoT (Internet of Things), AI, ML, NLP and other such innovative technologies offer real-time information, challenges (detecting failures, predicting loss, calculating correlations and prioritizing solutions with cost limits) remain.

Generate more value from data and enable insightful decision making

While organizations worry about the cost of new products and ROI, customers care about the product’s price/value ratio and quality. Advanced analytics can help both the stakeholders to adapt to new business opportunities. Incorporating advanced analytics into the process can reap many benefits: companies can fine-tune their market forecasts, predict failures and estimate downtime, creating more value for the business and their customers.

Road-blocks in product lifecycle management    

Executives managing the product development process must think through some critical decision-making points when strategizing for the digital future. A few of them are:

  • How to overcome constant technological disruptions to deliver customer experience that excels?
  • Which internal/external factors will influence the product’s performance?
  • How to leverage the available skill sets, technology and knowledge to drive organizational efficiencies through smarter operations?

Many companies still lack the arsenal of digital tools required for smooth functioning and must rely on guesswork or trial and error.

How does analytics come to the rescue?

Historically, organizations have long relied on traditional product development methodologies such as FMEA (failure mode and effect analysis), DOE (design of experiment), mean time between failure analysis and value stream analysis.
With ever-increasing volume of data coming in today, conventional technologies fall short and disruptions are widespread. But innovative companies know that data-driven insights play a role across all functions of the product lifecycle and strategize accordingly to maximize the value derived from the investment.

For example, Netflix’s sustained success comes as no surprise for companies that understand the value of leveraging advanced analytics, machine learning and algorithms to drive powerful customer conversations. Netflix has something that is more valuable than money: Contextual Information. Using this data, their recommendation algorithm suggests the most relevant content to its users based on their preferences. The resulting customer experience is exceptional.

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With more patents and products, women in tech shine

If you think women don’t belong to the world of science, technology, engineering and mathematics, think again.

While women have traditionally been underrepresented in the STEM [Science, technology, engineering, and mathematics] field, their contribution to research and development at leading companies is increasing significantly, according to many executives interviewed by DH on International Women’s Day.

The proof is in the pudding: The number of women in tech is rising and so are the patents filed by them and their inventions that won a patent.

Volvo Group India said women accounted for 38 per cent of the patents filed in 2021, versus 10 per cent in the year-ago period. German software firm SAP said about 630 patents were filed between FY16 and FY21 where at least one of the co-innovators was from its Indian arm. Uber said women now account for 42.2 per cent of its workforce, out of which 23.2 per cent are engaged in technology.

“Multiple organisations have introduced flexible working policies, anti-harassment policies, women mentorship programmes, and leadership support to establish an equitable workforce culture,” said Punitha Anthony, Senior Director–HR at technology services provider CSS Corp India.

The executives interviewed by DH said they were optimistic about more women joining the workforce, especially due to the recent initiatives at their firms.

That said, there is still room for improvement, especially when it comes to tackling issues ranging from unconscious bias to pay parity.

For instance, an unconscious bias might stop someone from calling a woman by her name in a group conversation while constantly calling out her male peer’s name, pointed out Vanya Seth, head of technology at Thoughtworks, a tech consultancy firm.  “This kind of behaviour can make people feel invisible. Yet, most passionate technologists who are women are showing up to work with the same grit every day.”

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It Takes Both AI And Human Connection To Reach Superior Customer Service

With the rapid explosion of artificial intelligence-powered solutions changing the customer service landscape, much has been said about technology and its role in improving the customer experience. It’s also changing the nature of the call center — and, by extension, the jobs of over 2.7 million Americans employed as customer service representatives.

My company, CSS Corp, uses proprietary customer experience solutions designed around an artificial intelligence (AI) core. While we believe strongly in our technology to meet the needs of our clients’ customers, reaching a level of superior customer service requires a strong commitment from the company and its people. A company must complement AI’s abilities with high-value human connections, consistent and accurate training, and personalized interactions that avoid invading customers’ privacy.

The Disappearance Of The ‘Easy Calls’

According to the “2018 State of Chatbots Report,” 69% of consumers prefer chatbots for “quick answers to simple questions.” Given that advanced AI-driven chatbots can realistically deflect between many common customer service inquiries, I believe it’s a customer preference that makes sense to fulfill. Chatbots are handling many simple and routine inquiries that once made up the majority of call center volume.

 That doesn’t mean that customer service jobs are going to be eliminated; it does, however, mean the expectations of human interactions are now elevated. Customer preference for chatbots doesn’t extend to more complex or nonstandard issues. In one study, 41% of U.S. respondents said they feel chatbots’ answers aren’t as detailed, and 37% feel that chatbots are less helpful.

The increase in chatbot usage does mean that agents can spend more time operating in high-value conversations, where the stakes are higher — attending to customers with potentially frustrating issues or unusual requests. Often, those interactions are the ones with the most potential to make or break customer loyalty. Companies can maximize these opportunities by making sure their agents are not only well-trained but have performance measures and incentives that encourage them to put customer needs over maximum efficiency.

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How Indian CIOs are staying ahead of changing demand for skills

Technology adoption is accelerating across industries, and newer technologies are always emerging, so how can CIOs keep track of the necessary skills and ensure staff are up to speed? the same grit every day.”

With competition for skilled IT workers getting tighter, it’s more important than ever for enterprises to be sure they’re spending on recruiting and retaining the right talent.

IT executives see talent shortage as the most significant adoption barrier to 64% of emerging technologies, ahead of implementation cost (29%) or security risk (7%), according to a September 2021 Gartner survey.

Identifying which emerging technologies will prove most useful is a challenge, though. The pace of technology has evolved so rapidly over the last few years, multiplied by the pandemic, that it’s hard to keep track — and what’s most in demand today may be obsolete tomorrow. With the accelerated pace of technology adoption, how are CIOs to identify the skillsets they need in their team?

CIO.com India asked IT leaders from different industries about the strategies they use to forecast which skills they will need.

For Giridhar Yasa, chief technology officer at Indian online financing company Lendingkart, it starts with reading. “We follow industry developments quite closely and do our own research. This happens through reports like those published by the Reserve Bank of India, industry consulting majors, and technology papers among others,” he told CIO.com.

Rohit Kaila, vice president of Walmart Global Tech India, develops IT systems for the US supermarket chain. He identifies current skill needs by evaluating his IT inventory. “There might be 10 or 20 or 100 systems out there. What are the key technologies in those systems? That is what drives the people that I’m going to hire.”

What skills are needed?

Let’s take a look at where the reasoning of some of these CIOs leads them.

CSS Corp’s Marri says the technical skills that will continue to drive the IT industry are AI, analytics, ML, open-source, languages such as Python, full-stack development, and niche areas such as augmented reality and virtual reality.

The IT leader at the renewable energy company says there will be most demand for data scientists who can translate data into more meaningful business language, cybersecurity experts, cloud architects and business analysts who can bridge between the business and the technology team.

Intuits’ Saxena highlights the steadily increasing jobs in cloud computing as enterprises in India and globally are moving workloads and applications from traditional data centres to the cloud. The most in-demand and highest-paying talents in this group, he says, are experience with AWS, AI/ML, cloud-native technologies such as Kubernetes and containers, open telemetry, Kafka, GraphQL, and React. “Developers are in massive demand, thanks to rising demand for software and apps as the globe gets more digitally linked. Knowledge of Python, Java, R, and natural language processing tops the list of the in-demanded skills… Other than these, we’re also on the lookout for top talent skilled in big data; data scientists; development managers; product managers, and designers.”

Cisco’s Patil says it’s all about ‘superskilling’ as we go deeper into the digital-first world: “Organizations should implement a culture of continuous learning and upskill existing teams on critical IT skills such as cybersecurity, cloud computing, devops, AI/machine learning, data analytics, blockchain, and software/mobile development.”

As you can see, while the core forecasting methods (looking at the constants, at the business environment, at customer needs) can lead CIOs to different, yet equally valid, conclusions about the skills their enterprise needs, there are still some overlaps. Short-term competition for candidates with these skills will continue to drive up costs, making it all the more important that CIOs look at the business, analytical and soft skills that will remain relevant when the current technology fads have passed.

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Automation is No Longer a Technology Decision, rather a Business Decision: Nishikant Nigam, CSS Corp

Enterprises in India are rapidly moving into adoption of automation and cognitive technologies, and the appetite seems to be only growing

Automation is an aspect that has become a necessity for industries. The technology has various proven benefits such as increased productivity, reduced direct human labour costs and expenses, improved robustness in reduced time, and so on. In an interview with DataQuest, Nishikant Nigam, EVP & Chief Delivery Officer at CSS Corp, talks about the importance of the technology, and its reality in the Indian IT industry.

 

How important would you say is automation in this day and age?
At CSS Corp, we strongly believe AI and automation are unlocking and amplifying human potential, not replacing it. Contextual adoption of automation will help people focus much more on value added work and less on tedious and rote tasks.

Automation is no longer a technology decision, rather a business decision. By leveraging technologies like AI, automation, and analytics, businesses can understand and map customer behaviour, deliver products and services to the market faster, and create new avenues for revenue generation.

With advances in technology and its democratization, intelligent automation is no longer a differentiator, but a basic necessity in today’s environment. If a company is unable to adapt to this, they would find it very difficult to survive and stay afloat.

CSS Corp has built two unique cognitive automation platforms for IT & Network Operations (Back-office) and Customer Experience (Front-office) operations. Our platforms promote symbiotic convergence between automation, business process modernization and reimagine customer engagement models at different junctures to drive effortless engagements. These are not generic platforms, but contextual ones built around solving specific problems in customer engagement and productivity.

 

What impact will automation have on the job scenario?

According to the ‘Future of Jobs’ report by the World Economic Forum, nearly two-thirds of today’s job roles have at least 30% of tasks that could be automated based on currently available technology. However, all job roles cannot be automated, at least not yet.

In the digital era, some functions, tasks, and jobs are human-only, while others are bot-only. Routine tasks that are highly repetitive are the first to get automated. However, critical functions will still have a layer of human intervention, with cognitive technologies and chatbots performing the base-level functions. For e.g. Medical prescriptions and recommendations will continue to be handled by doctors, whereas, booking appointments, retrieving patient data and analysis can be handled by AI, which can enable doctors to accelerate the diagnosis of the illness. Looking forward, we can say that most tasks will soon continue to remain a hybrid between the two, with bots and humans co-existing.

I believe that concerns around jobs have always been there since times immemorial. Even with the advent of the industrial revolution, there was a concern that people will become jobless. But these kind of macro factors have their own way of sorting out, so the youngsters of today must not unduly worry.

They must have an open mind, reskill, invest in peer-learning, and learning from different sources in order to continuously evolve, experiment, and innovate. Ecosystem partnerships between industry, government, and academia, can also help to bridge skill gaps, drive investments, and frame policies that usher in new growth.

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Securing data and talent top Indian CIOs’ concerns for FY2023

As India’s new financial year begins, CIOs are now sorting out their priorities and concerns. CIO India talks to IT leaders to understand what they are.

With the accelerated pace of digital transformation, coupled with the unprecedented arrival of the pandemic pushing enterprises towards a hybrid work culture, IT leaders have played a key part in keeping business afloat these last two years. The resulting redefinition of their role is influencing their priorities as they prepare for the 2023 financial year.

One of the biggest changes has been to bring them closer to business units.

“We are on a digital transformation journey that will transform our customer, partner, and employee experience by focusing on inclusion, innovation, operational excellence, and agile methodologies,” says Dharmendra Rangain, CIO for India and neighbouring countries at Cisco Systems.

At engineering and technology services company Cyient, CIO Pallavi Katiyar says that CIOs are closely integrated with business and are more like partners today, making the framework for deciding priorities relatively easier. “We (CIOs) are working very closely with the business to understand their priorities, focus, and requirements. That helps CIOs to identify and work on solutions that need to be enabled for business to meet their objectives.”

CIO’s top concern: cybersecurity

Cybersecurity will continue to be a top priority for Indian CIOs in the year ahead, according to a recent survey of technology executives by Gartner: 64% of Indian CIOs surveyed said they will increase their spending on security-related technologies in 2022, higher than the global average of 57%.

The IT leaders CIO India spoke with told a similar story.

For Cyient’s Katiyar, cybersecurity is the topmost concern: “The threat is real. It’s something that has been keeping me awake for the last couple of years.” She says it’s foolhardy for anyone to assume they are safe even if they have the world’s leading cyber security solutions.

She is currently focusing on improving overall cybersecurity by working very closely with her team. “We ensure that we build cybersecurity and data security into every aspect of the application infrastructure solution that we are delivering,” she says.

Her colleague, CTO Rajaneesh R Kini, agrees. “Our priorities for the year are to enhance our cybersecurity architecture using data access patterns to better understand security threats for IT and OT systems.” Kini is working to make the company more agile and build a system that would enable the organization to leverage data to create insights that drive real business value. He is also exploring AI tools with the goal of providing workers with a self-service platform for supporting decision making.

This financial year, Katiyar plans to invest significantly in building cybersecurity capabilities in-house but realises that alone won’t be enough: “It is going to be an impossible task to have the entire knowledge, capability, and skill set in-house, so it’s also important to have the right vendor and partner ecosystem in place to help bridge the gap.”

Cisco’s Rangain says now is the time to make bolder decisions, assume newer responsibilities that will boost customer and employee experience, and guard against evolving cyberattacks. However, Rangain is well aware that the hurdles and gaps for IT leaders will only widen: “From continuously bolstering security architecture to finding and retaining the right talent, the complexities and opportunities are plenty, as we live in a time of innovation and disruption.”

Talent retention
Indian IT firms today are seeing the highest attrition rates — and the resulting demand for skilled IT workers has led to increased payroll costs.

At technology consultancy Thoughtworks, Chief Digital Officer Swapnil Deshpande says that after compliance, cybersecurity, and data privacy, one of his top concerns for the year ahead is being able to respond to changes faster. “With business evolving fast and technology evolving faster, one of my concerns is being able to build an IT department that can match or surpass the current rate of change. Running an operationally efficient organization with the help of data will enable key leaders to use actionable insights and foresight for better decision making.”

Deshpande says that to help solve this issue, talent acquisition and retention will continue to be a priority. He also plans to work towards digital transformation with platforms and data to significantly improve the internal IT effectiveness and productivity, thus helping key business leaders make better decisions to run and grow the company.

Talent development and retention have emerged as key concerns for Kiran Marri, vice president and chief scientist at IT services provider CSS Corp. “My top priorities include enablement and use of technology to empower employees by equipping them with the required skills to solve client problems. My goal is to prepare employees for a technology-based future and help them hone and acquire needed skills now and moving forward.”

Natarajan Radhakrishnan, president and global chief innovation officer at Hinduja Global Solutions, says lack of digitally skilled talent has been a major concern for IT leaders, and hiring talent exclusively from external sources has become extremely difficult. “CIOs encourage employees within the organization to upskill themselves in necessary technologies. This method future-proofs the careers of employees by equipping them with relevant skills. It is also cost-effective for the organization,” he says.

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