May

CSS Corp Wins Golden Globe Tigers 2019 awards from CMO Asia Group

CSS Corp, a new age IT services and technology support company, today announced that it has won ‘The Golden Globe Tigers 2019 Awards’ in the business innovation category.

The results were declared by the CMO Asia group at the Le Meridien hotel in Malaysia. CSS Corp was acknowledged for its intelligent automation capabilities, built with innovative solutions that enable IT operations to become more agile and accessible for enterprises. CSS Corp’s intelligent automation for IT operations has been designed to leverage the transformative potential of cognitive technologies to drive customer centricity, simplify businesses, and ensure top-notch service delivery and management for enterprises. By infusing intelligence into IT operations, the platform promotes the highest level of predictability and service-level optimization, providing agility, speed, and flexibility.

“We are deeply honoured to receive this prestigious award for our innovative service model in IT operations. Our cognitive solutions have been a catalyst in transforming traditional IT ecosystems into smarter hybrid frameworks, adding more value to our customers. We continue to work on empowering our customers to drive greater business agility and efficiency through context-driven IT operations”, said Manish Tandon, Chief Executive Officer, CSS Corp.

IT services firm CSS Corp rolls out pay hikes, to hire 1000 people this quarter

Bengaluru: Mid-size IT services firm CSS Corp has rolled out a high-single digit pay hike for its 7000 odd employees, at a time when the majority of its large tech services peers and BPM companies have decided to delay increments and promotions.

The company is planning to hire 1000 employees by the end of June across markets.

Companies such as Infosys, Wipro, TCS, WNS and others have delayed pay hikes and put promotions on hold as they see uncertainty over business growth in the wake of the coronavirus outbreak across key markets.

CSS Corp has also paid 100% of variable salary to the majority of its employees.

“We are in challenging times and the organization has responded with great resilience in moving to a 100% WFH model early in the cycle. So it was important for us to ensure they are certain about their future. At the lower bands, which constitute 70% of the workforce, the variable payout was 100% and at higher levels where metrics are a little more stringent, the payout was around 80%. We have also handed out promotions to all eligible employees,” said Nishikant Nigam, chief delivery officer and Head of HR, CSS Corp, adding that its appraisal cycle was not different than that of last year.

The company, which enabled 100% of its employees to deliver services remotely, has given special incentive for those employees who played a critical role in shifting work to homes in March.

CSS Corp will carry out virtual onboarding for fresh hiring meant for India and other countries.

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CSS is among the early movers in the industry to transition to a 100% work-from-home model: Satyanarayanan Visvanathan, Head HR, CSS Corp

Maximising usage of digital collaboration tools, procurement and distribution of necessary hardware and networking equipment, delivering webinars and remote sessions on mental well-being, continuous contact with our employees are some of the initiatives that are helping us ensure business continues as usual, states Satyanarayanan Visvanathan- SVP, Head of HR (Global) and Corporate Quality, CSS Corp

CSS Corp has mature risk management and business continuity plans which are periodically reviewed and tested for robustness. With agility and nimbleness being our forte, we have deployed several measures leveraging our infrastructural capabilities and support frameworks. This intrinsic strength had enabled us to be among the early movers in the industry to transition to a 100% work-from-home model. Maximising usage of digital collaboration tools, procurement and distribution of necessary hardware and networking equipment, delivering webinars and remote sessions on mental well-being, continuous contact with our employees are some of the initiatives that are helping us ensure business continues as usual.

Key challenges faced

Balancing client needs, expectations and deliverables with central/state regulations and guidance on the aspect of working from home; Having the required infrastructure procured, tested and distributed; Preparing the workforce to embrace a 100% WFH, considering the culture shock; Evolving lean, virtual processes to keep different aspects of the organisation running seamlessly

Lessons Learnt

Organisations typically have well laid out disaster recovery and business continuity plans keeping geographical separation as an assured way of resilience. However, this pandemic has struck at the core of that belief and exposed the weaknesses therein. The scale, swiftness and impact of this crisis has been unprecedented to say the least.

The first and foremost lesson, is to revisit and review all practices and processes of DR and BCP, taking into cognizance that such a thing could strike in a very short time. Secondly, organisations should have crisis management teams and rapid action taskforces capable of assessing, preparing and responding to such situations. Lastly, the ability to raise awareness of the workforce and motivate them towards adopting the crisis responses is a crucial factor

As a tech support company, we already have a lot of collaboration tools and platforms. We are using many cloud-based solutions from leading players such as Microsoft, SAP, Industry standard collaboration tools like Zoom etc. One of the concerns while working from home is data security and we have installed DLP software (Data loss prevention) in all our systems to prevent any leakages. Our systems are encrypted, and with the help of screen capture, ongoing audits are done from time to time.

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