September

CSS Corp wins NASSCOM’s Customer Service Excellence Award 2019

CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the ‘Transformation’ category.

The company was chosen for its innovative approach to transform customer experience operations and create new revenue streams. The award was presented at NASSCOM’s BPM Strategy Summit 2019, which was held in Bengaluru on 5th September 2019.

CSS Corp has been recognized for implementing an outcome-based Managed Services Partnership (MSP) model for a VOIP service provider to transform its customer experience operations ecosystem. The MSP model leverages the capabilities of CSS Corp’s indigenous cognitive customer experience platform that integrates technologies like artificial intelligence, RPA, and analytics to provide world-class support services. The model offers clients with various features including end-to-end CX management, customer acquisition and retention, global service delivery, advanced analytics, gain share opportunities, cognitive automation and RPA tools, to address customer needs and manage customer engagement.
The novel adoption of the MSP model enables clients to improve their overall customer experience, transfer operational risks and shift their focus to core product development, thereby creating more business opportunities. Additionally, it also facilitates a win-win environment by aligning incentives between vendors and clients to provide more value-added services leading to higher customer retention.

“We are delighted to be recognized by NASSCOM for one of our unique and agile solutions. Technology is moving at a rapid pace and we are looking to harness the power of complex and cutting-edge technologies to create customized and simplified solutions for our clients. This award is a great example that showcases our commitment in providing a seamless and outcome-based model that enables businesses and reduces operational costs. We are confident that we will continue to innovate and offer disruptive solutions and engagement models that will help our clients in their transformation journeys,” said Manish Tandon, CEO of CSS Corp.

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CSS Corp’s Manish Tandon recognized as the CEO of the Year at CMO Asia Awards 2019

CSS Corp, a new-age IT services and technology company, today announced that its CEO, Manish Tandon, has been honoured with the prestigious CEO of the Year award at the 2019 CMO Asia Awards held on 15th August in Singapore.

The award is an acknowledgment of his role in transforming CSS Corp into a new age digital services organization and up scaling its credibility in the global IT industry.

Manish joined CSS Corp in 2016 and has been instrumental ever since in introducing new measures that have established operational stability and driven innovation. Under his vision, CSS Corp has emerged as a new age services provider that offers differentiated value propositions and award-winning solutions, aimed to solve challenges and deliver incredible customer experience to clients.

CSS Corp added another feather in its cap by also bagging the 2019 CMO Asia Awards for Excellence in IT/ITeS Sector. The company was recognized for its unique outcomes-driven services proposition that fuses world-class operational expertise with best-of-breed technology solutions.

“It is an honour to receive the CEO of the Year award from the prestigious CMO Asia group. It is truly humbling when your work is recognized by industry veterans. I would like to thank the entire CSS Corp team who took the leap of faith with me and tirelessly helped in delivering the best to all our stakeholders. I also appreciate our customers for their trust and confidence in CSS Corp as we move ahead on this transformation journey. The Award for Excellence in IT/ITeS Sector goes on to show that the team at CSS Corp is breaking conventions to reach new heights in innovation,” said Manish Tandon, Chief Executive Officer, CSS Corp.

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5G network as a game changer in the automotive industry and a basis for enhanced driver tech

‘According to Barclays, an autonomous car could generate 100 gigabytes of data per second, and with a response time of less than a millisecond and output of 1Gigabit, 5G will be the new definition for speed.’

The rise of autonomous driving assistance features in cars is quite prominent and a lot of it depends on connectivity since V2V (vehicle to vehicle) and V2I (vehicle to infrastructure) are extremely crucial for autonomy. There is where the relevance of an upgraded, reliable and responsive network comes in. The current financial year of 2019-20 could see the rollout of 5G network in India. We currently have Internet-connected cars in the country, for example, Hyundai Venue and MG Hector. With the onset of a faster network, commercial and economical development could see breakthroughs like smart city development and enhanced driver assistance features.

“There has been significant progress as large Original Equipment Manufacturers (OEMs) are conducting trials with major service providers. In addition, test labs for specific verticals are being set up to focus on key sectors such as banking, railways, agriculture, manufacturing, health, power and more. We will see an increasing number of use cases ranging from connected and affordable healthcare, smart cities and homes, efficient and secure autonomous cars, to robotics, immersive gaming, immersive education and more,” says Aditya Chaudhuri, Managing Director and Lead – Communications, Media & Technology, Accenture India.

“For example, 5G vehicle-to-vehicle communications (V2V) could allow lead cars to communicate hazards to following cars, increasing reaction time and safely allowing car convoys. It could also reduce the time to find parking and help decongest roads to benefit commuters,” He further added.

Arvind Gopalakrishnan, VP & Head of Solutions, Products and Sales Engineering at Aeris Communications, explains “The basic need of digital India is ubiquitous connectivity and it cannot be successful without effective, affordable internet connection with the last mile reach. A key challenge for the automotive industry as they implement 5G core network is ensuring they have the right infrastructure enabling seamless and undisrupted high-speed connectivity and security. 5G will propel automotive from current state of on-demand information to real-time vehicle to vehicle connect to autonomous control into a full-blown 5G experience,”

“Autonomous driving or a driverless car is the next most advanced form of mobility and will generate huge amount of data which need to be responded with a less turn-around-time. According to Barclays, an autonomous car could generate 100 gigabytes of data per second, and with a response time of less than a millisecond and output of 1Gigabit, 5G will be the new definition for speed and connectivity for autonomous vehicles.

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“In the context of the Digital economy, the high-speed and low latency service will help the Government’s Digital India and Digital Village initiatives, 5G has the potential to work as a catalyst in achieving GOI’s vision of $5-trillion economy by 2025.”

“India’s telecom infrastructure would need significant capital investment to herald in 5G adoption. Technological advancements in autonomous vehicles, augmented reality, and AI will continue to push the adoption of 5G in India,” opines Sunil Mittal, EVP, and CSMO, CSS Corp.

“Flagship government programs like Digital India and Smart Cities will also necessitate 5G connectivity for its more advanced programs. 5G connectivity requires 5G ready handsets which and it will be at least a couple of years by when the general population of India will start using them, as and when the demand for an immersive mobile experience rises.”

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