Divert queries as appropriate to automated replies, live on-demand expert assistance, or to an agent for better resource allocation in a distributed workforce model
Our predictive routing capabilities distributes queries as needed across to IVR, experts, and other digital channels. Leverage agents to address only the complex, strategic tasks.
Strengthen business resilience against crisis and disruption, and prepare for evolving business continuity demands with automation and on-demand support augmentation
CSS Corp is now Movate