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Offer multiple digital messaging touchpoints to customers and get rid of long wait times on the phone. CSS OnDemand helps reroute selected issues from phone to other mediums.
Provide automated answers for speedy resolutions with an option for further assistance from an on-demand expert
Increase CSAT by up to 20%, reduce phone calls by up to 40% and decrease the burden on call center with more automation, and a flexible workforce of on-demand experts