Intelligent steering to SMS

Our proprietary NLU model can identify customer intent and predict issues best resolved via messaging and offer the customer the option to receive an SMS.

Offer experts on-demand

Flawlessly connect with an on-demand expert to provide expert resolutions and live assistance significantly freeing up agents.

Resolve queries automatically

Automatically give expert-reviewed, personalized responses to specifically address questions, personalized to the situation.

Bump up ROI

Fewer phone calls. More automation. On-demand experts on call. It's the perfect recipe to free up agents, considerably increase CSAT, and boost ROI

Ready to boost your CSAT and reduce costs?

 

 

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