Keep business moving with CSS OnDemand IVR
Consumers have been frustrated with IVR trees and long wait times for decades. Unlock improved customer experiences by helping consumers get their issue handled via digital channels.
Keep business moving with CSS OnDemand IVR
Consumers have been frustrated with IVR trees and long wait times for decades. Unlock improved customer experiences by helping consumers get their issue handled via digital channels.
Our proprietary NLU model can identify customer intent and predict issues best resolved via messaging and offer the customer the option to receive an SMS.
Flawlessly connect with an on-demand expert to provide expert resolutions and live assistance significantly freeing up agents.
Automatically give expert-reviewed, personalized responses to specifically address questions, personalized to the situation.
Fewer phone calls. More automation. On-demand experts on call. It's the perfect recipe to free up agents, considerably increase CSAT, and boost ROI