Premium Technical Support:
Transform your ‘Cost Center’ to
‘Profit Center’ with CSS Corp’s
Premium Tech Support Services

Premium Technical Support

CSS Corp’s Premium Tech Support solutions resolves your customer’s Tech Support issues at home or work including out-of-scope and out-of-warranty issues that can otherwise cause frustration and damage your brand.  Transform your technical support cost center into a profit center while increasing customer satisfaction, lowering support costs, and creating a new source of revenue.

Our ready-to-deploy white-labeled customer support model is powered by advanced analytics and cutting-edge intelligent automation tools.  Services are tailored for your unique brand including customer demography analysis, brand creation, website hosting, and more.  We cover the entire connected ecosystem with unlimited contacts through voice, email, chat, remote login, mobile app and video.

CSS Corp is the preferred support partner for over 100+ customers including Fortune 1000 companies providing white-label and Premium Technical Support services.  Our services are woven into the core support process or offered as standalone to augment an existing product or service.  Our innovative contracting models assure mutual success.  With best-in-class service levels and our “no-questions-asked” refund policy for unresolved issues, we ensure every customer is satisfied every time.

Leverage Premium Tech Support Services with CSS Corp

OUR
SERVICES

OUT-OF-WARRANTY DEVICE SUPPORT

To generate additional revenue with attractive margins on low profit products through
free one time support, free knowledge base article link and a free chat service

FREE ONE TIME SUPPORT

FREE KNOWLEDGE BASE ARTICLE

FREE CHAT SERVICE

IN-WARRANTY DEVICE SUPPORT

Premium Technical Support is used for out of scope products to generate additional revenue for enterprises.
Mobile based support, analytics driven automated support, pre-emptive support deliver superior CX and in-warranty device support service for enterprises.

MOBILE BASED SUPPORT

ANALYTICS DRIVEN AUTOMATED SUPPORT

PRE-EMPTIVE SUPPORT FOR SUPERIOR CX

SUCCESS
STORIES

64%

Additional revenues generated

Enabled a global High Tech and Networking company to extend its support to the “out-of-warranty” products and multiplied cross-selling and up-selling opportunities.

  • 200% reduction in support calls
  • 95% resolution rates

20%

Reduction in Average Handling Time

Enabled a Consumer Electronics giant to reduce support costs and generate additional revenues through subscription sales, maintaining quality of service.

  • Revenue generated = 2X support cost
  • > 83% resolution rate

67%

Reduction in support turnaround times

Delivered proactive and pre-emptive support services to premium clients of an Intelligent Network Security solutions provider

  • 60% reduction in support costs
  • >90% CSAT scores to exceed customer expectations

RESOURCE
CENTER

BROCHURE

US$2 million saved annually by reducing headcount through process optimization

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INFOGRAPHICS

Poor customer service makes 44% of consumers switch to a competitor

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WHITE PAPER

Internet of Things – What does the future hold?

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CASE STUDIES

100% resolution rates with high upsell opportunities

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POINT OF VIEW

How to transform your support center into a profit center

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Blogs

8 best practices to transform your infrastructure management

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