Premium Technical Support:
Transform your ‘Cost Center’ to
‘Profit Center’ with CSS Corp’s
Premium Tech Support Services
Premium Technical Support
CSS Corp’s Premium Tech Support solutions resolve your customer’s Tech Support issues at home or work including out-of-scope and out-of-warranty issues that can otherwise cause frustration and damage your brand. Transform your technical support cost center into a profit center while increasing customer satisfaction, lowering support costs, and creating a new source of revenue.
Our ready-to-deploy white-labeled customer support model is powered by advanced analytics and cutting-edge intelligent automation tools. Services are tailored for your unique brand including customer demography analysis, brand creation, website hosting, and more. We cover the entire connected ecosystem with unlimited contacts through voice, email, chat, remote login, mobile app, and video.
CSS Corp is the preferred support partner for over 100+ customers including Fortune 1000 companies providing white-label and Premium Technical Support services. Our mobile technical support services are woven into the core support processor offered as standalone to augment an existing product or service. Our mobile technical support services and innovative contracting models assure mutual success. With best-in-class service levels and our “no-questions-asked” refund policy for unresolved issues, we ensure every customer is satisfied every time.
OUT-OF-WARRANTY DEVICE SUPPORT
To generate additional revenue with attractive margins on low profit products through
free one time support, free knowledge base article link and a free chat service
FREE ONE TIME SUPPORT
FREE KNOWLEDGE BASE ARTICLE
FREE CHAT SERVICE
IN-WARRANTY DEVICE SUPPORT
Premium Technical Support is used for out of scope products to generate additional revenue for enterprises.
Mobile based support, analytics driven automated support, pre-emptive support deliver superior CX and in-warranty device support service for enterprises.
MOBILE BASED SUPPORT
ANALYTICS DRIVEN AUTOMATED SUPPORT
PRE-EMPTIVE SUPPORT FOR SUPERIOR CX
Additional revenues generated
Enabled a global High Tech and Networking company to extend its support to the “out-of-warranty” products and multiplied cross-selling and up-selling opportunities.
- 200% reduction in support calls
- 95% resolution rates
Reduction in Average Handling Time
Enabled a Consumer Electronics giant to reduce support costs and generate additional revenues through subscription sales, maintaining quality of service.
- Revenue generated = 2X support cost
- > 83% resolution rate
Reduction in support turnaround times
Delivered proactive and pre-emptive support services to premium clients of an Intelligent Network Security solutions provider
- 60% reduction in support costs
- >90% CSAT scores to exceed customer expectations
US$2 million saved annually by reducing headcount through process optimization