200% Reduction in Support Calls with Premium Technical Support Services
Premium Technical Support
CSS Corp’s Premium Technical Support solutions resolves your customer’s Tech Support issues across a multitude of devices; be it at home or at work. We provide effective and efficient multichannel service that includes tech support experts, software and technology expertise to ensure your customer’s issues are addressed and resolved. Our premium technical support solutions boost revenues and create superlative Customer experience in every transaction. We focus on customer stickiness, reference-ability and increasing customer lifetime value.
CSS Corp is the preferred support partner for over 100+ customers including Fortune 1000 companies providing white-label and Premium Technical Support services. These services are woven into the core support process or offered as standalone to augment an existing product or service. White-labelled Premium Technical Support service is tailored end-to-end solutions for your brand including customer demography analysis, brand creation, website hosting, tech support, etc. Our premium tech support solutions raises the bar on customer experience. With best-in-class service levels, FCR, CSAT and NPS scores coupled with our guaranteed resolution ensures every customer is satisfied every time.
OUT-OF-WARRANTY DEVICE SUPPORT
To generate additional revenue with attractive margins on low profit products through
free one time support, free knowledge base article link and a free chat service
FREE ONE TIME SUPPORT
FREE KNOWLEDGE BASE ARTICLE
FREE CHAT SERVICE
IN-WARRANTY DEVICE SUPPORT
Premium Technical Support is used for out of scope products to generate additional revenue for enterprises.
Mobile based support, analytics driven automated support and pre-emptive support deliver superior CX
MOBILE BASED SUPPORT
ANALYTICS DRIVEN AUTOMATED SUPPORT
PRE-EMPTIVE SUPPORT FOR SUPERIOR CX
Additional revenues generated
Enabled a global High Tech and Networking company to extend its support to the “out-of-warranty” products and multiplied cross-selling and up-selling opportunities.
- 200% reduction in support calls
- 95% resolution rates
Reduction in Average Handling Time
Enabled a Consumer Electronics giant to reduce support costs and generate additional revenues through subscription sales, maintaining quality of service.
- Revenue generated = 2X support cost
- > 83% resolution rate
Reduction in support turnaround times
Delivered proactive and pre-emptive support services to premium clients of an Intelligent Network Security solutions provider
- 60% reduction in support costs
- >90% CSAT scores to exceed customer expectations