August

CSS Corp Wins Silver Stevie® Award for Its COVID Response

Awarded as the Most Valuable Employer in the Asia Pacific Region

 

Bangalore, 25 August 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Silver Stevie® Award in the ‘Most Valuable Employer – Asia Pacific’, a COVID-19 response category in the fifth annual Stevie Awards for Great Employers. CSS Corp bagged the award for prioritizing employee wellbeing and spearheading initiatives to ensure the holistic growth, development, and progress of its employees during this period of uncertainty.

The company rolled out annual increments, variable pay, and promotions in April 2020 for its global workforce of over 7,000 employees, spread across 18 global locations. Additionally, advanced salary payments were made to support employees in the worst-hit geographies, along with additional incentives given to CSS Corp’s COVID heroes; the employees who worked round the clock on the business continuity plan.

Being one of the first movers in the industry to transition to a 100% productive work from the home model at the onset of the lockdown, CSS Corp showcased resilience, determination, and fortitude that ensured seamless business continuity. The company’s proprietary resilience framework – takes a three-pronged approach, which emphasizes preparedness, stabilization, and embracing the new normal.

Throughout this period, the company maintained complete transparency and communication with employees and consistently ensured their safety and wellbeing while factoring in their feedback through surveys. This ensured that the company was able to adequately support and reassure all its employees. CSS Corp’s CHEER framework for employee engagement, employee assistance programs and dedicated 24/7 counseling support has been instrumental towards ensuring the mental wellbeing of employees while boosting their morale and rendering help wherever required. These initiatives have significantly reduced the attrition levels to all-time lows.

“At the onset of the pandemic, our immediate focus and attention shifted towards the safety and well-being of our employees. I was humbled to see how the employees responded with passion and collaboration towards the measures we introduced. This ensured we were able to not only maintain seamless business continuity for our clients but also do so with all employee interests taken care of. I believe organizations have a great opportunity to lead with empathy and provide certainty to their workforce during these unprecedented times. We are honored to receive the Silver Stevie award and aim to continue leading, inspiring, and thriving in the new normal with the constant support and faith of our employees,” said Manish Tandon, Chief Executive Officer, CSS Corp.

“In the fifth edition of the Stevie Awards for Great Employers, the judges were impressed by the Stevie winners who – during the crises we’ve confronted this year – continue to dedicate each day to make the lives of their employees and teams better through training, software, work-from-home plans, and more. We are pleased to celebrate them in 2020 and look forward to what they will accomplish in 2021,” said Maggie Gallagher, president of the Stevie Awards.

The Stevie Awards for Great Employers recognizes the world’s best employers and the human resources professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work. More than 700 nominations from organizations of all sizes were submitted this year for consideration in a wide range of HR-related categories. Especially popular were six free-to-enter COVID-19 Response categories. More than 90 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp launches CSS EDISON™, a Cloud-Based Digital Customer Experience Transformation Platform

Bengaluru (Karnataka) [India], August 12 (ANI/BusinessWire India): CSS Corp, a global customer experience and technology consulting services provider, today announced the launch of CSS EDISON, a cloud-based intelligent customer experience (CX) transformation platform for accelerated digitalization of end-to-end CX and technology support ecosystems.

The AI-first platform drives superior customer as well as employee experiences through a unique combination of easy-to-deploy intelligent modules, best-in-class professional services, and outcome-focused commercial models. It has evolved over the last 6 years by infusing learnings from 50+ customers across the B2B and B2C space and bringing best-of-breed industry solutions, AI/ML algorithms with industry-specific context.

Modern customer service and support ecosystems have numerous moving parts, ranging from customer engagement applications and routing systems, to CRMs and workforce optimization solutions. The CSS EDISON platform enables global CX and technology support leaders across B2B and B2C organizations to harmonize this complex ecosystem with a data fabric and deliver on their most critical business objectives.

The end-to-end technology platform consists of 14 powerful modules to unite and transform four core components of support – channel-less customer engagement, micro-data powered intelligence and insights, employee amplification, and smart planning and operations.

It also enables clients to rapidly transition their support center to the cloud with integrated Amazon Connect capability. The platform empowers organizations to gain complete visibility of the customer journey and drive exceptional experiences across the customer lifecycle from customer acquisition to customer care and tech support to retention, and renewals while lowering costs.

CSS EDISON is unique in comparison to the other CX platforms and products in the market, as it is one of the few platforms offered with a convenient consumption-based model, thus minimzing upfront investment and allowing clients to only pay for the features they use. Its unique federated architecture makes it a highly customizable platform that is easy to configure to run in any client environment. With a strong team of experts and professionals to ensure smooth onboarding and adoption, CSS Corp partners with its clients to drive outcomes as the single conduit for both technology and services delivery.

Sunil Mittal, CEO at CSS Corp, said, “Keeping the right balance between human and digital touch for customers is an emerging challenge for organizations to improve customer experience. We have taken a data-centric approach to understand customer personas and cater to these nuances by offering seamless experiences across their customer journeys while optimizing the efficiency of their support processes. I am excited to introduce CSS EDISON, our flagship CX transformation platform built with CSS Corp’s expertise and over two decades of experience in managing complex CX & technology support ecosystems. It is designed for value creation across stakeholders, driving premium experiences for customers and employees, and ensuring business outcomes for organizations.”

CSS EDISON deployments have already received rave reviews from industry analysts, won prestigious awards, and received positive customer feedback for being a comprehensive, outcome-driven solution. Recently, HFS Research ranked CSS Corp 6th globally and first among pureplay support service providers for CSS EDISON’s digital associates capability.

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To know more about CSS EDISON, please click here https://www.csscorp.com/css-edison/

CSS Corp Employee Headcount Crosses 10,000 on Strong Growth Momentum

Headcount grows 2X over the past 2.5 years

Bangalore, India/US: August 23, 2021: CSS Corp, a global customer experience and technology services provider announced crossing the 10,000 employee-mark this month. In the last 2.5 years, CSS Corp has doubled its workforce despite the pandemic-induced disruption in the industry. The headcount addition was spread across India, Costa Rica, Philippines, China, and the US. The company plans to add an additional 2,000 people globally by the end of FY22. This year also marks another significant milestone for the company as it is celebrating its silver jubilee year.

The company, whose controlling stake is held by Capital Square Partners, has been outperforming its peers on revenue growth and profitability over the last 2 years. It also announced investment from Morgan Stanley Private Credit and Onex Falcon last quarter. The investment represents a strong vote of confidence in CSS Corp’s premium service offerings and differentiated value proposition which proactively solve clients’ critical business problems. This transaction will enable CSS Corp to continue its industry leading organic growth and expand its capabilities and geographical footprint through strategic initiatives.

Sunil Mittal, CEO at CSS Corp said, “We are proud to have grown to a family of 10,000 employees. Our commitment towards attracting, retaining, and elevating talent has been key to achieving this milestone. We are confident that our passion for nurturing talent, providing innovative solutions, and creating business value for customers, will continue to drive robust growth.”

CSS Corp has stood out in the industry with its growth trajectory, empathetic workforce engagement, innovation, and resilience during the pandemic. The company was among the few in the industry to proactively implement a 100% WFH model as early as March 2020, placing a priority on employee safety and wellbeing. The company’s CHEER (Communicate, Highlight accomplishments, Energize teams, Engage employees, Recognize achievements) framework has helped drive empathetic employee engagement and positivity. This year the company has introduced several employee-friendly initiatives under the umbrella of their SAFE (Support, Awareness, Facilitation, Emergency) framework. This includes an intra-company COVID-19 app, a Doctor-on-Call (24/7) helpline service, 24X7 multi-channel, multi-lingual telemedicine support and vaccination drives.

“The unwavering spirit of 10,000 CSS Corp family members has helped us navigate these disruptive times and deliver world-class services to our clients, a clear testament to the fact that perseverance coupled with passion can do wonders..” Sunil added.

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

CSS Corp promotes Philippines Country Head to Senior Vice President, to hire 1,000 new employees by 2022

BONIFACIO GLOBAL CITY, Philippines: August 11, 2021— CSS Corp, a global customer experience and technology consulting services provider, is glad to announce the promotion of Philippines Country Head Arvind Appavu to Senior Vice President. Appavu currently leads CSS Corp’s 2,100-strong personnel force in the Philippines—a total headcount that doubled in the past fiscal year. Driven by its “people-first” approach to employee and customer engagement, the company ensured that no one loses their job amidst the pandemic.

Based in Manila, Appavu has over 20 years of industry experience, setting up successful programs and operations worldwide. With his new role, Appavu is expected to lead the company’s global customer service delivery through process effectiveness, institutionalizing global quality standards to facilitate unified customer experiences across engagements. He is also expected to facilitate the expansion of CSS Corp’s footprint outside of Metro Manila. Appavu’s promotion took effect from July 1, 2021.  

CSS Corp is among the first IT-BPO employers to fully implement the work-from-home arrangement at the onset of quarantine restrictions in 2020. With the reopening of the economy and resumption of on-site operations late last year, CSS Corp implemented health and safety measures that prioritize employee well-being, including its pick and drop services, work “bubbles” in the office premises, and provision of nutritious and balanced meals for employees on-site.

When the pandemic struck, we made a conscious decision to put our employees’ well-being and safety on priority instead of churning profit. We believe that if we keep our employees healthy and happy, excellent customer experience follows. We are also in the process of running a vaccination drive for our employees,” Appavu shared.

Sustaining and growing

With “sustaining and growing” being the company’s mantra for the next year, CSS Corp aims to sustain momentum by hiring 1,000 new employees by 2022 to generate equal opportunities for prospective talent in the provinces as part of plans for expansion outside the country’s capital.

The company also aims to foster a culture of learning and growth via a partnership with select universities in training students with technical and soft skills. CSS Corp sees the need to enable students and talents to successfully navigate the job market and provide professional development opportunities for employees looking to step up in their career ladder.

We want to give equal opportunities to fresh and promising talent and nurture our employees to take on management and leadership roles as part of our commitment to their career development, to empower them to deliver world-class customer service that CSS Corp has been known for,” Appavu said.

Despite the challenges brought about by this period of uncertainty, Appavu also expressed his confidence in his colleagues, and the potential that the Philippine market has to offer.

The Philippines has truly been a growth engine for CSS Corp not just in the region, but also globally. I am optimistic that through our efforts, we will come out stronger than ever, as we tread the path to what the future holds for us, for the company, and the customers we serve.”

 

CSS Corp and Ivanti Join Hands to Help Organizations Accelerate IT Automation and make Everywhere Workplace Possible and Productive

Bangalore, INDIA – CSS Corp, a global customer experience (CX) and technology services provider, and Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures, and services IT assets from cloud to edge, have announced a strategic partnership to help enterprises accelerate their IT automation and enable a productive ‘Everywhere Workplace’ by making every IT connection smarter and secure across devices, infrastructure, and people. This partnership will leverage Ivanti’s unique industry-acclaimed Neurons Platform and CSS Corp’s expertise in integrating, implementing, and developing next-gen value propositions for customers.

With over two decades of experience in IT consulting and managed services, working with product and platform businesses across verticals, and offering unique business engagement models, CSS Corp has been helping enterprises of all sizes drive business success. Ivanti Neurons Platform connects industry-leading unified endpoint management, enterprise service management, and cybersecurity solutions, providing a 360° view for companies across the IT ecosystem. In today’s work from anywhere era, this platform enables devices to self-heal and self-secure, and empowers users by providing self-service options. CSS Corp’s domain expertise and market reach combined with Ivanti’s unique Neurons platform that offers real-time visibility, operational intelligence and hyper-automation, delivers game-changing results for IT enterprises.

“In recent times, we have seen a steep spike in enterprises shifting towards digital-first business models, cloud-native operations, and leveraging new-tech like AI, ML and deep analytics. With several working models and networks with fluid boundaries, there have been rising cyber threats and IT complexities, making it imperative for organizations to manage their IT ecosystem effectively. With Ivanti, we aim to help businesses invest efficiently in IT infrastructure automation to offer incredible user experience, increase productivity, and liberate IT from the shackles of slow and complex workspace processes. Together, we will help enterprises maximize productivity and reduce IT risks at scale,” said Ajay Tyagi, Executive Vice President, CSS Corp. 

“With Ivanti’s unique leadership position in providing a converged solution portfolio globally, serving customers’ needs around digital employee, device and security experience, we are very excited to partner with CSS Corp and leverage their global experience in delivering this experience, at scale, to our global ecosystem of customers and theirs. Ivanti’s hyper-automation platform to self-heal, self-secure and self-service from cloud to edge along with CSS Corp’s hyper-focus in delivering this experience at scale makes a great partnership between our organizations,” said Al Arun, Senior Vice President and Chief Customer Officer, Ivanti.

We are thrilled to partner with CSS Corp. to enable and secure organizations in the Everywhere Workplace,” said Craig Osborne, Regional Vice President of Partner Sales in EMEA. “Forging a strong relationship with strategic partners in the channel is a priority for Ivanti as we continue to deliver innovative solutions that enable and secure a hybrid workforce. We believe that our partnership with CSS Corp. will be mutually beneficial to meet customers’ needs and tap into new markets.”

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, thereby allowing customers to benefit from their complementary strengths and next-gen value propositions.

 

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedInFacebook , Twitter and Instagram.

 

About Ivanti

Ivanti makes the Everywhere Workplace possible. In the Everywhere Workplace, employees use myriad devices to access IT applications and data over various networks to stay productive as they work from anywhere. The Ivanti Neurons automation platform connects the company’s industry-leading unified endpoint management, cybersecurity, and enterprise service management solutions, providing a unified IT platform that enables devices to self-heal and self-secure and empowers users to self-service. Over 40,000 customers, including 96 of the Fortune 100, have chosen Ivanti to discover, manage, secure, and service their IT assets from cloud to edge, and deliver excellent end-user experiences for employees, wherever and however they work. For more information, visit www.ivanti.com and follow @GoIvanti.

 

 

CSS Corp Rebrands to Movate to Signal its Transformation

The new identity reflects the company’s rapid strides to reinvent itself while offering disruptive solutions for clients and building a diverse, global, and engaged workforce

Bangalore, India/Plano, Texas – CSS Corp, , a digital technology and customer experience (CX) services provider, has rebranded itself to Movate™. The new brand identity symbolizes the company’s transformation into a digital-led, people-driven organization that helps ambitious, growth-oriented companies outperform through technology and human ingenuity.

The new name Movate is a combination of ‘Momentum’ and ‘Innovate.’ It represents the company’s philosophy of helping clients achieve great outcomes with speed and staying ahead of the time curve. The name also highlights the firm’s passion for solving complex challenges through the most innovative solutions. Movate’s new logo amalgamates these themes using a vibrant mix of colors blended in gradients. The solid colors reflect the company’s unshakeable delivery standards and beliefs, and the blended colors represent the young, passionate workforce’s flexibility to work across client scenarios and geographies.

Established 26 years ago, the company built a niche in the industry as a trusted and reliable provider of digital CX and IT services for some of the world’s largest brands across business verticals such as technology, telecom, gaming, media, retail, CPG, and automotive, to name a few. With strong roots in its long heritage, Movate has charted a high growth and change trajectory in recent years. The company has consistently delivered revenue growth of 20-30%, which is reflective of its solid business model that leverages digital-infused solutions with an insights-driven approach to drive impeccable customer experiences. It has also emerged among the most awarded and analyst-accredited firms in its revenue range.  

Commenting on the move, Sunil Mittal, CEO at Movate, said, “We have come a long way in the last few years and have metamorphosed into a human-centered technology and experiences company. While our business has evolved dramatically to align with changing client needs and industry disruptions, it was important for us to also have an identity that clearly represents our tremendous transformation. We are excited to introduce a new name and brand identity that reflects our traction and future vision. Movate is our visible symbol of change – a flag-bearer of our new purpose and ambition. The 11,700 Movators look forward to continue to partner with our global clients with a rejuvenated culture of diversity, excellence, and customer-focus.” 

Buoyed by Movate’s growth and its firm commitment to hire diverse and industry-leading talent, the company’s headcount has doubled over the last three years. Responding to post-pandemic realities, Movate acquired Directly OnDemand, a gig-expert services platform, and now nurtures a network of thousands of gig experts across 60 countries speaking over 100 languages. With these globally-integrated capabilities, Movate stands well-positioned to add enhanced value to its global clients as they transform their businesses into intelligent, high-growth enterprises.

Sanjay Chakrabarty, Managing Partner of Capital Square Partners, a Singapore-based Private Equity firm with a controlling stake in Movate, said, “Movate has carved out a niche for itself in today’s new age of digital-led value propositions for clients, and this has facilitated the company’s substantial growth over the last few years. The new and modernized brand identity represents Movate’s commitment to innovation and passion for powering enterprises with disruptive thinking and outcome-focused services.”

Movate’s rebranding is expected to be operationally complete by the end of the year when it will also unveil its new website, www.Movate.com. More information about the rebranding can be accessed at www.csscorp.com/Movate.

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 About Movate™

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.

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Movate strengthens its ESG program with ‘Each One, Plant One’ drive

12,000 trees planted, representing each employee of the organization

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, organized an extensive tree plantation drive, “Each One, Plant One,” as part of its ESG program to help create a better planet for future generations. The company recently soft-launched its rebranding from CSS Corp to Movate in September, 2022. As part of the rebrand celebrations, Movate had committed to planting an additional 12,000 saplings, one for each employee.

The plantation drive, held at Chennai, witnessed over 500 volunteers, including Movators and their family members, local school and college students, teachers, and lecturers. The local authorities, councillors and the panchayat head were also part of the drive. Together, the company planted a wide variety of trees, including Mahogany, Rosewood, Neem, Indian Tulip, Bedda Nut, and others, in an effort to create a man-made forest for a greener ecosystem. This ongoing environment-friendly activity underlines the core foundation of the company’s ESG values: care and responsibility.

Anish Philip, Chief People Officer at Movate, who was also one of the volunteers at the plantation drive, said, “We have been part of the IT & CX services industry for over 26 years and have come a long way in the last few years. We have tremendously transformed ourselves to align with changing business needs, and it was crucial to have an identity that reflects our growth and evolution into a human-centered technology company. Today, we are Movate, a company built on a strong foundation of care and responsibility toward our employees, clients, and the way we do business. This plantation drive is a gesture to acknowledge all the good work done by everyone who has been and continues to be a part of this wonderful journey. We are delighted to celebrate our new beginning by planting 12,000 saplings of hope for a better planet.”

Movate has been a UNGC member for years now. The senior leadership team is committed to global environmental sustainability and consciously integrates ESG into the company’s core business strategy. In the last couple of years, the company has planted over 25,000 native saplings. Last year, Movate planted over 3,000 saplings, disposed off 442 kg of e-waste through authorized recyclers, and reduced carbon dioxide emissions by almost 5400 Metric Tons, reiterating its commitment to a healthy environment.

Here is the soul-nourishing video of Movate’s plantation drive: Each One, Plant One | Tree Plantation Drive | ESG Program by Movate

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

 

 

TSIA and Movate Co-Author a Report on Leveraging the Power of the Gig Economy

Bangalore, India – 27 October 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, in association with the Technology Services Industry Association (TSIA), has released a co-authored report named ‘Leveraging the Power of the Gig Economy’. The report uncovers the key challenges, strategies and recommendations for leveraging the gig workforce while also capturing the real-world benefits and success stories.

The pandemic-induced disruptions have irreversibly changed the workforce dynamics. As a result, the industry is seeing a rapid shift from traditional nine-to-five jobs to freelance or contractor positions, especially among millennials and Gen-Z. The co-authored report highlights how companies can stay ahead of the curve by opting for innovative workforce development and engagement models in the new normal. One such powerful approach is the ‘Integrated Gig-Enabled Support Model,’ which brings the best of both worlds, i.e., traditional and gig models, to deliver excellent customer experiences. This support model enables enterprises to tap into their existing pool of customers who have significant product knowledge and onboard them as gig peer experts for providing enterprise support to their fellow customers, thereby reducing or eliminating the costs for training and upskilling.

John Ragsdale, Distinguished Researcher and Vice President of Technology Ecosystems, TSIA, said, “Multiple surveys have shown that younger demographics prefer the flexibility of gig work, but B2B technology firms have so far been wary of this model. Multiple gig marketplaces for technology support have failed due to the inability to assess the skills of gig workers. The Movate OnDemand platform is an innovative take on talent management, and their model has eliminated the risk inherent in previous solutions. The platform is delivering immense value to tech companies, including multiple TSIA members.”

Sid Victor, SVP Sales & Solutions – Support Services at Movate, said, “The work-from-anywhere era has changed the long-held skepticism regarding a remote workforce’s efficiency and dependability. Fueled by the pandemic, the great resignation trend, mass layoffs, and uncertainty about a recession, there is a surge in businesses wanting to shift, adapt, and transform rapidly. At Movate, we have reimagined talent-as-a-service by leveraging our Movate OnDemand platform, a unique gig customer experience ecosystem that harnesses thousands of knowledgeable freelance talent who are alpha users of our customers’ products. In this report, we have outlined the business tactics that enterprises can adopt to stay ahead of the curve amidst the changing dynamics of the modern services workforce.”

To read and download the full report, click here.

Movate has been a long-standing partner of the TSIA. The two organizations regularly collaborate towards the creation of thought leadership through event sponsorships, webinars, and research. Movate’s SVP & Chief Marketing Officer, Vivian Gomes, also serves as part of TSIA’s Partner Advisory Board.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

 

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

 

 

Movate Recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2022 for its AI and Analytics Capabilities

This is the third consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant

Bangalore, India – 08 November, 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2022 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The ISG report underlines Movate’s advanced digital capabilities, proprietary AI solutions, automation-led operations, and insights-driven approach toward meeting the changing needs of enterprises to deliver higher productivity and enhanced CX while optimizing cost. Movate secured a leadership position in the report’s AI & Analytics and Social Media CX quadrants with well-developed

AI-powered offerings and analytics designed to help its customers glean real value from their data. It is also positioned as a Product Challenger in the report’s Digital Operations and Work-From-Home CX Services quadrants.

Movate powers customer engagements with its innovative Movate ValuePlus framework that combines the firm’s three key solutions: Movate Edison, an advanced AI CX solution, Movate Contelli, an intelligent automation AIOps platform, and Active Insights, an innovative analytics platform. This framework addresses the end-to-end CX value chain to deliver the right value to clients. In the last few years, Movate has also strengthened its capabilities in the conversational AI, automation space, and smart WFH digital solutions by partnering with leaders such as Uniphore, Resolve Systems, and Ivanti to name a few.

Sid Victor, SVP Sales and Solutions – Support Services, Movate, said, “We are proud to be recognized as a leader by ISG yet again. We have consciously invested in our digital capabilities to further drive meaningful and empathetic conversations for our customers. Our recent rebranding to Movate underlined our ambition and passion for continuing to offer comprehensive, powerful, and business-friendly solutions for enterprises to achieve their customer experience goals. This recognition is a testament to our commitment to agility, innovation, and disruption in every aspect of our business and operations.”

Namratha Dharshan, Director of Research and Principal Analyst at ISG, said, “Movate is improving continuously, with consistent investments in strengthening and expanding its portfolio. The company has introduced new-age solutions such as Edison and Contelli and continues to deliver value. It is committed to bringing innovation to its clients, including disrupting its delivery model with gig employees, which reflects the brand’s passion for innovation.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

About ISG (Information Services Group)

ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Movate and Tricentis Join Hands to Help Organizations Modernize Core Business Applications, Optimize Risks, and Accelerate Continuous Testing

Bangalore, INDIA — Nov 15, 2022

Movate (formerly CSS Corp), a digital technology and customer experience services company, today announced it has entered into a strategic partnership with Tricentis, a global leader in enterprise continuous testing. This partnership will leverage the Tricentis AI-powered continuous testing solution, Tricentis Tosca, and Movate’s expertise in integrating, implementing, and developing next-gen value propositions for customers to help organizations achieve continuous testing for DevOps, cloud, and enterprise applications, while delivering end-to-end automation with exceptional customer experience.

With over two decades of experience in IT consulting and managed services, working with product and platform businesses across verticals, and offering unique business engagement models, Movate has been helping enterprises of all sizes drive business success. Tricentis Tosca, a codeless and AI-powered continuous testing solution, optimizes and accelerates end-to-end testing of enterprises’ entire digital landscape, taking the bottlenecks out of testing and the risks out of software releases. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis Tosca covers every type and level of testing, from API, exploratory and mobile to system integration and regression testing. It supports 160+ technologies and enterprise applications, ensuring test automation scales across the enterprise. Movate’s domain expertise and market reach combined with Tricentis Tosca will help companies to accelerate continuous testing to keep pace in rapidly changing IT environments.

Santosh Rajput, Senior Vice President, Movate, said, “In today’s digital landscape, with thousands of software, apps, cross-platform, and cross-device, it’s crucial for modern enterprises to have continuous testing to ensure all the apps and technologies work flawlessly. With Tosca’s unique AI-powered codeless approach, model-based test automation technology, and our outcome-based value propositions, we will offer extensive enterprise agile testing with minimal effort at cost-effective rates. This partnership will help modern enterprises cover all their digital initiatives, including migrating to the cloud, modernizing core business applications, and delivering exceptional customer experience.”

We’re excited to announce our partnership with Movate which combines the strength of our quality assurance solutions with their leading consulting and software engineering services. It is beyond critical for customers of all sizes to partner with a strategic consulting advisor to steward the digital transformation journey, promote best practices, and enable ongoing success across an ever-changing E2E technology landscape. Movate is well-positioned as a leading consulting firm to empower our joint clients to navigate the nuances of accelerated software agile development while maintaining high quality software deployments at scale,” said Chaim Frenkel, VP, Strategic Alliances, WW, Tricentis.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

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CSS Corp is now Movate

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