AI platform Cognitive Customer Experience Platform recognized as the Best New Product or Service of the Year – Software – Platform as a Service category

Bangalore, August 16, 2017: CSS Corp, a new age IT services and technology support company, was named the winner of a Silver Stevie® Award in the Best New Product or Service of the Year – Software – Platform as a Service category at The 14th Annual International Business Awards 2017. CSS Corp has conferred the recognition for its proprietary Artificial Intelligence (AI) platform, Cognitive Customer Experience Platform.

Cognitive Customer Experience Platform is a highly personalized virtual assistant, which integrates with all customer channels like voice, email, chat, and website across devices, and offers context-driven, real-time support with a human-like interaction to resolve customers’ needs.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “Winning Stevie International Business Awards is a milestone for CSS Corp. We are honored to be recognized as an industry leader in innovation. Automation and AI are becoming major game changers in the world of technology and business. At CSS Corp, we are leading this change by developing technology tools and platforms that give us a distinct advantage in delivering transformational results to our clients.”

Sunil Mittal – EVP, Chief Sales, and Marketing Officer said, “Our primary focus lies in building technology solutions that make a critical difference to our clients’ business while strengthening our technology pillar. Amongst CSS Corp’s many innovative solutions, Cognitive Customer Experience Platform stands tall, and to have been recognized as the Silver Stevie winner is indeed a great honor for us.”

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2017 IBAs received entries from more than 60 nations and territories.

A record total of more than 3,900 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. Stevie® Award winners were determined by the average scores of more than 200 executives worldwide who participated on 12 juries.

“The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 60 nations, the Stevie® Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries” said Michael Gallagher, President, and Founder of the Stevie® Awards. “We look forward to sharing many of these stories with people around the world over the coming months, through the Stevie® Awards blog and social media channels, with the hope to inspire others to high achievement.”

Details about The International Business Awards and the lists of Stevie® Award winners are available at www.StevieAwards.com/IBA.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company. The company harnesses the power of automation, analytics, cloud and digital to address specific customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers.
For more information please visit www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

 Cognitive IT Management solution, ‘Contelli’ and Big Data solution, ‘Active Insights’ recognized amongst Best New Products of the year 

Bangalore, August 16, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has won a Gold Stevie® and a Silver Stevie® at 2018 International Business Awards. CSS Corp has been awarded two Stevie Awards in the best new product or service of the year category, for its novel adoption of cognitive technologies and deep analytics in IT Service Management and Big Data solutions. The awards will be presented on 20^th October at the InterContinental London Park Lane Hotel in London, England.

CSS Corp’s ‘Contelli’ and ‘Active Insights’ platforms were recognized for their industry-leading innovation and customer value proposition. The AI-based ‘Contelli’ platform uses context-driven intelligence, Machine Learning, and Natural Language Processing (NLP) for holistic IT operations and service management. The ‘Active Insights’ platform is a cloud-based analytics powerhouse that goes beyond traditional analytical models and drives intelligence along the customer lifecycle management.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Ensuring customer centricity through innovation will be a crucial barometer on which most organizations will be measured. At CSS Corp, we obsessively pursue customer centricity. Our passionate focus on pragmatic innovation and service delivery excellence has helped us foster meaningful engagements with our customers and deliver critical business outcomes.”

“We are delighted to be recognized by Stevie, yet again, which is a great testament to our trusted customer relationships and sustainable business value that we drive in our engagements,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer said, “We are honored yet again to bag the Stevie Awards. The recognition is emblematic of our robust digital services portfolio with a razor-sharp focus in helping our customers handle disruptions effectively. Being a disruptor in the services industry, we are endeavoring to break the stereotypes through the focused adoption of new age business models in customer engagements.”

The 2018 International Business Awards® received over 3,900 nominations from 74 nations and from organizations of all sizes and from across a gamut of industries in a wide range of categories. The Stevie Award winners were determined by the average scores of more than 270 executives worldwide who participated on 12 juries.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com. 

About the Stevie® Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, The Stevie Awards for Women in Business, The Stevie Awards for Great Employers, and The Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

AI-Powered Digital Customer Experience Suite Recognized as Best Technical Support Solution

Bengaluru, August 27, 2019: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Gold Stevie® Award in the “Best Technical Support Solution – Computer Services” category at the 16^th Annual International Business Awards® 2019. CSS Corp was acknowledged for its Digital Customer Experience Suite which leverages emerging technologies to revolutionize complex enterprise technical support ecosystems. The awards will be presented to winners at a gala awards banquet at the ANDAZ Hotel am Belvedere, Vienna, Austria on 19 October.

CSS Corp’s Digital Customer Experience Suite enables it to provide a comprehensive set of services that offer a 3-pronged strategy to transform enterprise support – digitized end-user experience, automation-driven operational efficiency, and technology-amplified engineer productivity. The modules included in the platform are cognitive assistant, mobile-based support, process automation and integration, smart case analytics, and customer 360 workbenches. The platform leverages cognitive technologies like AI, intelligent automation, and advanced analytics to accelerate customer resolutions, reduce operation costs, optimize workflows and amplify employee performance. It empowers enterprises to simplify their complex technical support function by improving service outcomes, boosting efficiency, and reducing overheads.

Speaking on occasion, Manish Tandon, Chief Executive Officer, CSS Corp, said, “Modern technology ecosystems are complex, and so are their support needs. Enterprises need to use automation to optimize their support resources and deliver stellar customer experiences. As automation experts, CSS Corp is a frontrunner in building AI-enabled automated technical support solutions that solve customer problems swiftly while also amplifying the support agents. The efficiency gains from support automation have brought about tangible cost advantages to our customers while boosting CX.”

 “We are excited to be recognized once again by Stevie, for our suite of automated support solutions.  We will carry the momentum forward by continuously upgrading our offerings to drive better outcomes for our customers.”, he further added.

The IBA judges from across the world were highly impressed with the platform’s capabilities. One of the judges noted, “Perfect! You address not only the end-user but also the support engineer. In creating a seamless support experience, this is an absolute prerequisite.” “CSS Corp’s integrated intelligent enterprise solutions help various clients to simplify their digital transformation journey.”, another judge commented.

More than 4000 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Stevie Award winners were determined by the average scores of more than 250 executives worldwide who participated in the judging process from May through early August.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400 technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

Recognized as a leader across CX Improvement, Revenue Generation, Cost Optimization and Overall

Bengaluru, 10 August 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a leader across all four market segments in NelsonHall’s NEAT vendor evaluation for CX services in telecom and media sector. The report critically evaluated the performance of 17 global customer experience (CX) service providers, against a structured two-axis dynamic model on their ability to meet future client requirements and deliver immediate benefits.

CSS Corp’s offerings are built on five essential pillars of customer support, i.e. end-user experience, agent experience, systems, CX analytics, and process automation. The company provides best-in-class services, leveraging their home-grown Digital Contact Center 2.0 suite of solutions with integrated modules like augmented reality based CXM, mobile assistant, cognitive chatbot, self-service, knowledge base management, smart routing, sentiment analytics, agent 360 and team lead dashboards and over 100 cognitive and RPA-based processes. These factors make their offerings highly dynamic, adaptable, and customizable; hence fit seamlessly into any customer environment, resulting into desired business outcomes.
NelsonHall’s report recognizes CSS Corp’s technology capability in integrating their platforms to the customer environments by harnessing the power of disruptive technologies that maximize customer experience and accelerate digital transformation.
Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said “There is an increasing need for organizations to provide seamless customer experience and support while mitigating risks and demands. Over the last couple of years, our innovative value propositions in the Hi-Tech CXM arena have enabled clients to embrace the power of technology-led and outcome-focused services and drive CX transformation. We are proud to emerge as the chosen partners for our clients in their journeys to provide simplicity, consistency, and customer-centricity at every touchpoint. NelsonHall’s leadership recognition corroborates our proficiency in delivering powerful combinations of our indigenous digital solutions and managed services to provide customized offerings to our customers.”
Ivan Kotzev, CX Services Lead Analyst at NelsonHall, said “Digital technologies have disrupted the current CX landscape and clients now look for a partner to help utilize them efficiently. CSS Corp is leveraging transformational CX capabilities across the telecom and media segment. The company’s approach towards delivering mature and differentiated commercial models to support digital transformation with a portfolio of outcome-based contracts is the foundation to build next-level CX.”
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on CX improvement, revenue generation and cost optimization.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.For more information, please visit https://www.csscorp.com

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

Aims to train 1,200 more on new age disruptive technologies

India, 19 August 2020 : CSS Corp, a new-age IT services and technology support company, in partnership with ICT Academy, has trained over 1,000 youth in the past one year on employability skills. This program was part of an initiative started in March 2019, when the two organizations signed a Memorandum of Understanding (MoU). ICT Academy, a non-profit organization governed by industry leaders and government policy makers, is a CSR implementation partner for various leading companies and has trained and impacted over 5,000 youth across the nation on employability skills over a period of three years.

As a part of this initiative, CSS Corp held an extensive training program to skill the youth of rural, urban and low-income family groups in Tamil Nadu on the latest technology and soft skills that helped them to be employable in leading IT companies across the nation. As a result, out of the total trained candidates, close to 700 students have received offer letters from reputed IT/ITeS companies in the country.

CSS Corp has signed another MOU with ICT Academy towards training a fresh batch of 1,200 students in the states of Tamil Nadu & Karnataka this year. Training will be based on soft skills, tech support skills and emerging technologies (Angular, JavaScript Development Suite, RPA, Selenium 3.0 and SQL database).

Speaking about the initiative, Manish Tandon, Chief Executive Officer, CSS Corp said, “India has a large workforce with skills that need to be honed and upgraded with changing times. With the pandemic looming over us, the globe is witnessing a paradigm shift in the way businesses work. It goes without saying that the need of the hour is for the youth to be trained and skilled across a plethora of disruptive technologies to bend the curve. CSS Corp’s initiative introduces students to skills beyond their regular curriculum and ensures their holistic development across a wide paradigm, enabling them to seek opportunities and truly make their mark in fields of their choice. Each student that has been trained by this program will have the opportunity to showcase their abilities, learn, grow and stay relevant amidst the changes taking place.”

M Sivakumar, Chief Executive Officer, ICT Academy said “Skill development is critical for economic growth and social development. The country presently faces a dual challenge of severe paucity of highly trained, quality labour, as well as non-employability of large sections of the educated workforce that possess little or no job skills. The skill development issue in India is thus pertinent both at the demand and supply level. To meet the supply side challenge, ICT Academy focuses on the skill development of youth as one of its core objectives. CSR is a proper channel to reach the underserved people of the society. The positive economic impact achieved by this initiative is huge and has improved the earning capabilities of not just 5,000 students but 5,000 families with most of them being first-generation employees.”

Talking on the initiative, Dhivya Priya, a final year engineering student said, “I learned a lot about hardware, networking, and wireless technology and their practical applications. All activities planned have an objective like finding a solution to the real-world problems and handling different situations. This has helped me to obtain an offer from a company with a handsome remuneration.”

The training programs were conducted in 20 colleges across Tamil Nadu that provided 100 hours of  intensive activity-based training in soft and technical support skills for over 1000 final year graduating students from engineering, arts and science colleges located in the rural and sub-urban areas of the state. The students were mentored by CSS Corp employees with mock interviews and group discussions.  Moreover, a special focus was on encouraging women participation, in line with CSS Corp’s objective to empower women in the technology sector, which helped secure close to 600 female participants (of the 1000 plus) in the program. The trainees belonged to different low-income groups wherein over 600 students came from families with an income below 1 lakh, while over 200 came from families with an income between 1 – 2 lakhs and close to 200 students were from families with an income between 2 to 2.5 lakhs. The training program, thus bolstered the socio-economic conditions of these students by equipping them with quality training and education in IT.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.

For more information, please visit https://www.csscorp.com

About ICT Academy

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries to train the higher education teachers and students thereby exercises on developing the next generation teachers and industry ready students. The academy is endorsed by NITI Aayog and is aimed to meet the skill requirements of the industry and generate more employment. Through its initiatives, ICT Academy has strengthened India’s four important visions on Skill India, Digital India, Start-up India, and Make in India.

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

ICT Academy – Saravanan G: 9500046714 | saravanan@ictacademy.in