December

CSS Corp opens a New Delivery Center in Costa Rica

Company expands its base in the country by opening the second delivery center to fulfil the growing business needs

Costa Rica, December 08, 2017: CSS Corp, a leading IT Services and Technology Support company today announced the opening of its new delivery center in Costa Rica. The center was inaugurated by the honorable President of Costa Rica, Luis Guillermo Solis, and Alexander Mora, Minister of Foreign Trade, in the presence of Manish Tandon, CEO of CSS Corp.

CSS Corp has been in Costa Rica for four years and this expansion in the town of Tres Ríos, La Union, east of the Great Metropolitan Area, at Terra Campus, is a part of CSS Corp’s strategy to diversify its footprint globally. The new center reflects CSS Corp’s continued commitment to better serve their clients and help them in their transformation journey.

The inauguration of the new center augments the company’s vision to build a global network of delivery centers that offer new age services to its customers. The new 12,260 sq. feet facility will house 200 employees with scope for further expansion. Along with state of the art workspaces, it will have five technical labs, training centers and recreational areas, including a cafeteria. The center promotes adoption of energy efficient methods and has been designed keeping sustainability and employee-friendliness in mind.

CSS Corp launched its first center in Latin America in Costa Rica in August 2013, to cater to the steadily rising demand from clients in the region and globally for multi-lingual tech support capabilities.

We are pleased that CSS Corp is expanding its operations in our country and the fact that it will be generating up to 200 jobs. This is a recognition of the capacity and talent of the Costa Rican workforce. It also endorses our policy to attract additional investments through collaboration with the productive sectors and business chambers to reinforce the competitiveness of Costa Rica as an excellent destination”, said President of Costa Rica, Luis Guillermo Solis.

We are extremely delighted with the launch of our new delivery center in Costa Rica, which is one of CSS Corp’s global strategic centers. I express my sincere gratitude to honorable President of Costa Rica, Luis Guillermo Solis, and Alexander Mora, Minister of Foreign Trade for inaugurating the new delivery center that will be a strategic lever in ramping our support capabilities for our growing client base globally.” said Manish Tandon, Chief Executive Officer, CSS Corp.

Costa Rica is an ideal nearshore location for CSS Corp. The country’s central time zone makes it a perfect location for real-time collaboration, especially for our customers in North America.  With its rich pool of diversified talent, stable political environment, and ease of access, Costa Rica was an obvious choice for the new center to expand our footprint in the region. With this development, we look forward to partnering further in the country’s economic growth, while responding to clients’ needs faster than ever before,” he further added.

Earlier this year, the company launched a new global delivery center in India (Bangalore) to house the company’s expanding Infrastructure Management and Tech Support Business. The 34,000 square feet delivery center features 320 workstations and enables CSS Corp to provide future ready services to its customers.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

 

Media Contacts:

CSS Corp

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp’s customer ALE wins TSIA Support Operations Award

CSS Corp works with 30 out of the top 50 telecom companies globally in areas of technology support to drive powerful business outcomes

Bangalore, December 13, 2017 – CSS Corp, a new-age IT services and technology-support company, has helped ALE, operating under the Alcatel-Lucent Enterprise brand (ALE) to win Certified Support Staff Excellence Center status for the third year in a row, for operational excellence in their support operations. The recognition was awarded by Technology Services Industry Association (TSIA).

CSS Corp has been working with ALE for over 15 years, providing technical support to the company, enabling them to consistently engage their customers and provide high quality customer service. With CSS Corp’s technology support, ALE was able to significantly reduce recurring ticket incidents by nearly 20%, and fully complete ticket closure on customer cases improving customer satisfaction across four regions and global support centers.

CSS Corp has been enabling major global telecom service provider/telecom operator companies, including ALE to enhance customer engagement while creating opportunities for additional revenue generation. It has been supporting 30 out of top 50 telecom companies in the world, both directly and indirectly. As a true support partner in growth, CSS Corp’s strengths in rendering technology support has been recognized across global telecom organizations.

CSS Corp provides comprehensive enterprise support; right from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It harnesses the power of automation and data to enable enterprises to move from a reactive support model to a pre-emptive and proactive support model.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “As more companies in telecom and hi-tech embark on digital transformation journeys, they are looking for the best partners who understand their business deeply and can provide the right support. We are delighted to be a long-time and trusted partner to ALE and our other telecom clients, and remain committed to delivering better value at speed to realize meaningful business outcomes by reimagining customer engagement.”

About ALE International

The mission of ALE is to make everything connect to create the customized technology experiences customers need. From the office, the cloud or in combination, ALE delivers networking and communications that work for people, processes and customers. A heritage of innovation and dedication to customer success has made the organization an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, the company’s 2,200+ employees and 2,900+ partners serve across more than 50 countries marketed under the Alcatel-Lucent Enterprise brand. This is achieved through digital transformation tailored to each organization. ALE integrates systems, deploys analytics, and leverages mobility and the Internet of Things through innovative new business models to lay the foundation for all future innovations.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services in the 2019 Everest Group’s PEAK Matrix™

Bangalore, December 05, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named as a ‘Major Contender’ in the Everest Group’s PEAK MatrixTM 2019 for Cloud Enablement Services. CSS Corp has been well-positioned for delivering flexible and scalable on-demand solutions to global enterprises, in order to accelerate cloud migration and drive faster time-to-market.

Everest’s PEAK MATRIX assesses cloud service providers on parameters such as market impact, organization vision & strategy, and service delivery capabilities, in order to create this comprehensive ranking. The report provides an in-depth view into 20+ vendors that are enabling critical business outcomes for businesses through seamless transition to the cloud.

CSS Corp has been simplifying cloud migration complexities and powering agile cloud adoption for enterprises through its Cloud Migration Services and solutions like CloudMAP, CloudPATH, and CloudDRIVE.  The full suite of solutions enables enterprises to radically improve customer experience, manage faster time-to-market, and reduce costs by moving to a “continuous delivery” model for cloud adoption.

Speaking on the recognition, Manish Tandon- CEO at CSS Corp, said, “Cloud has emerged as a critical business driver for more and more businesses seeking to achieve competitive differentiation and faster-time-to-market. The right set of cloud tools and a robust enablement partner can significantly impact an organization’s bottom line, by plugging in more flexibility, agility, and intelligence into business operations.”

“We are thrilled to be recognized amongst the top cloud service providers in the Everest Group’s PEAK Matrix, and this spurs us on to deliver more value to our customers and be a valued partner of choice,” he added further.

Sunil Mittal – EVP, Chief Sales and Marketing Officer at CSS Corp said, “Cloud is no longer a technology decision, but rather a business decision. Businesses are viewing cloud adoption as an essential component of enterprise IT ecosystems, and leveraging the best cloud infrastructure to drive critical business decision making. At CSS Corp, our constant endeavor is to marry our best-in-class solutions to the right counsel and expertise to deliver winning results for our customers.”

He further added, “We are delighted to be recognized by Everest Group for our cloud transition and enablement capabilities. This is reflective of our deep commitment to customer success, and providing them with expert counsel to drive greater business differentiation and profitability for our customers.”

Ashwin Venkatesan, Practice Director at Everest Group said, “Cloud is increasingly becoming a strategic enabler of business outcomes and warrants a client-specific enablement approach. CSS Corp has a strong focus on building an end-to-end cloud services suite backed by a credible partner ecosystem and investments in innovation labs – all of which have helped the company position itself as a Major Contender in this assessment. Clients have specifically appreciated CSS Corp’s flexibility, cost management, and transparency in cloud service operations.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as Leader in the digital workplace by ISG

~ CSS Corp Recognized as Leader in the digital workplace by ISG ~

  

Bangalore, 2nd Dec : CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a market leader in the digital workplace by Information Services Group (ISG), a leading global technology research and advisory firm.

According to the 2019 ISG Provider Lens™ Digital Workplace of the Future Report for the U.S., CSS Corp, based out of Milpitas, California, United States was among the leading providers in the Digital Workplace of the Future Managed Services – Mobility Support category.

“Leaders in our digital workplace report are helping companies make their employees’ lives easier by allowing them to use the technologies of their choice,” said Jan Erik Aase, director and global leader, ISG Provider Lens Research. “Digital workplace leaders are helping employees of their clients engage in more satisfying and efficient ways with their companies’ data and applications.”

The ISG report noted that, ”CSS Corp has developed smart workplace support services based on cognitive automation and offers flexible usage options to midmarket clients”. Earlier this year, CSS Corp was featured in the Top 25 Digital Transformation case studies in 2019 by ISG.

Manish Tandon, Chief Executive Officer, CSS Corp, said, “In this age of hyper-connectivity and heightened customer expectations, global organizations are looking to create workplace environments that enable their employees to be most productive. In this context, we have been working with leading organizations to help them set up workplaces of the future. Our digital workplace solutions, powered by mobility and augmented reality technologies, coupled with best-in-class services, is an ideal option for organizations who are looking to transform their work environments. We are glad to be recognized as leaders by ISG for our digital workplace services. “

The 2019 ISG Provider Lens™ Digital Workplace of the Future Report for the U.S. evaluates the capabilities of 28 providers across four quadrants: Digital Workplace Consulting Services, Managed Services — Workplace Support, Managed Services — Mobility Support and Managed Services — Mobility Support for the Midmarket.
The ISG Provider Lens Quadrant report series draws insights on service provider capabilities from focused surveys, briefings, interviews with providers, input from ISG advisors, ISG benchmarking data, and data drawn from the ISG Contracts Knowledgebase™ and ISG Engagement Database™. The series is a complement to the ISG Provider Lens Archetype reports, which offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS CORP RECOGNIZED AS A DISRUPTOR IN AVASANT’S INTELLIGENT AUTOMATION SERVICES RADARVIEW™ 2019-2020 REPORT

~ CSS Corp recognized for its RPA, AI and analytics capability in IT automation through its indigenous cognitive automation platforms – Contelli and Active Insights ~

  

Bangalore, 20th Dec : CSS Corp, a new-age IT services and technology support company, announced today that it has been recognized as a “Disruptor” in Avasant’s Intelligent Automation Services RadarView™ 2019 Report. Avasant acknowledged CSS Corp’s consistent innovation in its RPA solutions and indigenous AI-enabled platforms, Contelli and Active Insights. The report evaluated 24 global service providers against key criteria including scope and quality of portfolio, performance and growth, innovation capabilities, geographic coverage, implementation experience, case studies, and client satisfaction score.

Avasant’s report has recognized Contelli and Active Insights, CSS Corp’s homegrown intelligent automation platforms for its adoption of RPA, AI, and analytics in IT processes transformation. The platforms leverage cognitive technologies to drive the customers’ service delivery operations, accelerating growth, and predictability. The context-driven platforms together drive end-to-end automation of both front-office and back-office processes. CSS Corp has used the platforms successfully to fast-track IT automation for its customers across telecom, media, hi-tech, banking, and retail industries.

According to Swapnil Bhatnagar, Research Director, Avasant, “With the advent of more disruptive cognitive technologies, the enterprise journey of intelligent automation has traversed from a rule-based approach to judgment-based automation. CSS Corp’s automation strategy is in tandem with this market opportunity with a clear focus on the contextual adoption of automation for back-end as well as front-end processes by leveraging AI and analytics. This approach, in conjunction with heavy investments made in innovation labs for incubating solutions and reskilling its workforce for the next leap of automation, has made CSS Corp a Disruptor in Avasant’s Intelligent Automation Services RadarView 2019-2020.”

Speaking on occasion, Manish Tandon, CEO, CSS Corp, said, “Being recognized by Avasant as a disruptor in intelligent automation services reinforces our deep expertise and innovation in effectively managing enterprise and IT operations ecosystems. Our cognitive solutions are built with a focus to drive business outcomes for our customers and transform their challenges into opportunities. We will continue to engineer value for our customers through cutting-edge solutions and ensure they stay ahead of the disruption curve in the IT landscape.”

The Intelligent Automation Services RadarView 2019 Report addresses the dual need of the enterprises to leverage both the RPA and the AI-enabled IT automation space, and to identify service providers that span both. Avasant’s RadarView™ is an independent assessment that reflects the true capabilities of service providers, with a view of evaluating them as long-term partners for digitally evolving global organizations.
For the full report, please visit – https://solution.csscorp.com/css-corp-named-a-disruptor-in-2019-avasants-intelligent-automation-services

About Avasant (@avasant)

Avasant, a leading global management consulting firm with areas of expertise in digital advisory, business & IT transformation, strategic sourcing, and globalization strategies, has operations in North America, Asia, Africa and Europe. Headquartered in Los Angeles, California, Avasant’s talented team of consultants, lawyers and technologists average over 20 years of industry experience, and have conducted more than 1,000 engagements in over 40 countries. Avasant drives customer value through the use of proprietary consulting and advisory methods focused on enabling clients define strategies that leverage technology innovations for sustained competitiveness and growth, which have been refined over decades of real-world engagement experience. For more information, visit www.avasant.com.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

NelsonHall Identifies CSS Corp as a “Leader” for Cloud Infrastructure Migration and Management

Milpitas, CA: CSS Corp, a global leader in Customer Experience (CX) and Technology transformation services, today announced that it has been identified as a “Leader” in NelsonHall’s NEAT report for Cloud Infrastructure Migration and Management in the Advisory, Assessment and Migration focus market segment.

CSS Corp offers a comprehensive approach to assess, migrate and manage cloud transformation journey. Based on the learnings from cloud adoption, CSS Corp brings the best technology, methodology and solutions to ensure success of the cloud transformation program.

As highlighted in the report, CSS Corp’s cloud offerings are anchored around three key tenets:

nelsonhall-dec-2016

1. Identifying applications/platforms for cloud adoption: Cloud Readiness Assessment Framework for Transformation (CRAFT) is a custom SaaS platform which segments an application landscape into best-fit hosting options, classifies disposition of each application and defines level of effort required to migrate to a cloud environment.

2. Implementing and managing security control in the cloud: Intelligent Security Operations Center (iSOC) enables monitoring and vulnerability management through the analysis of each individual event occurring in the environment.

3. Ensuring proactive and predictive management of cloud operations: Automated Infrastructure Management Solutions (AIMS), a self-learning and automated monitoring and ITSM tool, deployed as a SaaS.

According to David McIntire, Research Director – Cloud Services, NelsonHall, “CSS Corp has built its cloud infrastructure migration and management offerings around automation and helping clients across an entire cloud journey. It possesses an automated solution in CRAFT that helps guide clients to maximize the value of a cloud migration and has automated offerings to use, manage and secure those workloads post migration.”

According to Manish Tandon, Chief Executive Officer, CSS Corp, “CSS Corp provides a powerful combination of automation platform and frameworks for the success of digital and cloud transformation initiatives of our clients. While partnering with us on their digital and cloud transformation journeys, clients are assured of access to the best transformation consultants, proven methodologies for accelerated cloud migration and best in class automation platform for secure cloud operations.”

“We are honored to be recognized by NelsonHall as a “Leader” in a very competitive Cloud Migration and Management business. We see this recognition as an endorsement of our team’s ability to meet clients’ strategic business objectives. Our investments in deep domain expertise and next generation solutions like automation, machine learning and advanced analytics will further strengthen our position as leader in Cloud Assessment, Migration and Managed Services. Our focus will continue to help clients accelerate their cloud transformation journey to achieve enhanced customer experience, faster time to market and improved business decisions” added Manish.

Read more about CSS Corp’s Digital Thought Leadership and Resources

Digital Customer Experience Case Studies, Cloud Migration and Cloud Management

About CSS Corp

CSS Corp is a global leader providing technology transformation solutions for enterprise and consumer businesses. We harness the power of automation, analytics and digital technologies to address specific customer engagement needs. We partner with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our 5,500 technology professionals across 16 global locations are passionate about helping enterprises succeed in their businesses.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and ITS research firm. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. With its “Speed-to-Source” methodology, including NEAT vendor evaluations, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

For more information, please contact:

Venu Nambiar
Associate Vice President – Brand & Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

CSS Corp Named Among CIOReview’s 20 Most Promising AWS Solution Providers 2016

CSS Corp, a global leader in Customer Experience (CX) and Technology transformation services, has been recognized as one among the top 20 AWS solution providers of 2016 by CIOReview magazine.

“It’s a great honor to announce CSS Corp as one of the 20 Most Promising AWS Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview.

CSS Corp is an advanced consulting partner of Amazon Web Services (AWS) and offers a comprehensive bouquet of cloud services including consulting and readiness assessment, transition and integration, and SLA based managed services around the AWS cloud platform.

Acknowledging this recognition by CIOReview, Manish Tandon, CEO of CSS Corp says, “This recognition reinforces our commitment to provide a powerful combination of automation platform and framework for the success of digital and cloud transformation initiatives of our clients. We will continue to invest in technologies that will further strengthen our position as a leader in Cloud Assessment, Migration and Managed Services.”

CSS Corp, an early adopter of cloud, brings the best technology, methodology and cloud transformation solutions. “Our focus will continue to help clients accelerate their cloud transformation journey to achieve enhanced customer experience, faster time to market and improved business decisions”, added Manish.

About CSS Corp

CSS Corp is a global leader in providing Customer Experience (CX) and Technology transformation solutions for enterprise and consumer businesses. An end-to-end technology company, we harness the power of automation, analytics and digital technologies to address specific customer engagement needs.

As a strategic support partner, CSS Corp is committed to nurture the long-term client relationship that redefines cost structures, strong business outcomes, and unrivalled customer experiences. We partner with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our 5,500 technology professionals across 16 global locations are passionate about helping enterprises succeed in their businesses. Please visit www.csscorp.com for more information.

About CIOReview

Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs including CIOReview editorial board finalized the “20 Most Promising AWS Solution Providers 2016” and shortlisted the best vendors and consultants. For more info, visit: www.cioreview.com.

For more information, please contact:

Venu Nambiar,
Associate Vice President – Brand & Marketing,
CSS Corp,
Cell: +91-9845681408,
venu.nambiar@csscorp.com

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