CSS Corp, a leading IT Services and Technology Support company has been recognised as a “Cool Vendor” in Gartner’s Cool Vendors in ITSM 2.0.
CSS Corp has received this recognition with the latest release of its Predictive Operations and Automation Platform that has attained significant customer engagement milestones. This platform, provided with a single-view dashboard, is powered with capabilities that eliminate problems before the environment is impacted.
CSS Corp has charted out an analytical-solution towards IT service support that is different in an otherwise commoditized domain. It focuses on root cause analysis and long-term resolutions that makes the service support offerings intelligent, proactive and intuitive. The company has also launched a solution for a service aggregator platform that supports integrated service-level management across different component services, including cloud services.
Acknowledging the recognition, Manish Tandon, CEO of CSS Corp. commented “Gartner’s recognition of CSS Corp as a ‘Cool Vendor’ further validates the impactful automation and analytics solution that we have created and also our position as a leading Infrastructure Service provider.”
“At CSS Corp, we help enterprises realize the full value of their IT infrastructure investment. Our Platform solution hypercharges enterprise Infrastructure ecosystem, predicts incidents, threats and business opportunities and assists in the decision-making process. We look at integrating and introducing various technologies like AI, Analytics and Machine Learning at different junctures to drive effortless engagements. In 2017, CSS Corp will broaden its competitive advantages around IT service management capabilities by continuing to invest in automation, self-heal and advanced analytics for high efficiency and effectiveness.” added Manish.
Key highlights of the solution:
- CSS Corp’s Predictive Operations and Automation Platform help enterprises simplify IT operations and reimagine customer engagements
- Analytics-based IT Service management strategy that make service offerings intelligent, proactive and intuitive
- CSS Corp’s innovative use of IT Operations data for deeper analysis and make IT Service Management more intuitive and customer-focused
About CSS Corp:
CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.
Please visit www.csscorp.com for more information.
Source: Cool Vendors in ITSM 2.0, 201619 April 2016, Tapati Bandopadhyay, Chris Matchett
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