February

CSS Corp Recognised as a “Cool Vendor” in ITSM 2.0 by Gartner

CSS Corp, a leading IT Services and Technology Support company has been recognised as a “Cool Vendor” in Gartner’s Cool Vendors in ITSM 2.0.

CSS Corp has received this recognition with the latest release of its Predictive Operations and Automation Platform that has attained significant customer engagement milestones. This platform, provided with a single-view dashboard, is powered with capabilities that eliminate problems before the environment is impacted.

CSS Corp has charted out an analytical-solution towards IT service support that is different in an otherwise commoditized domain. It focuses on root cause analysis and long-term resolutions that makes the service support offerings intelligent, proactive and intuitive. The company has also launched a solution for a service aggregator platform that supports integrated service-level management across different component services, including cloud services.

Acknowledging the recognition, Manish Tandon, CEO of CSS Corp. commented “Gartner’s recognition of CSS Corp as a ‘Cool Vendor’ further validates the impactful automation and analytics solution that we have created and also our position as a leading Infrastructure Service provider.

At CSS Corp, we help enterprises realize the full value of their IT infrastructure investment. Our Platform solution hypercharges enterprise Infrastructure ecosystem, predicts incidents, threats and business opportunities and assists in the decision-making process. We look at integrating and introducing various technologies like AI, Analytics and Machine Learning at different junctures to drive effortless engagements. In 2017, CSS Corp will broaden its competitive advantages around IT service management capabilities by continuing to invest in automation, self-heal and advanced analytics for high efficiency and effectiveness.” added Manish.

Key highlights of the solution:

  • CSS Corp’s Predictive Operations and Automation Platform help enterprises simplify IT operations and reimagine customer engagements
  • Analytics-based IT Service management strategy that make service offerings intelligent, proactive and intuitive
  • CSS Corp’s innovative use of IT Operations data for deeper analysis and make IT Service Management more intuitive and customer-focused

About CSS Corp:

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Source: Cool Vendors in ITSM 2.0, 201619 April 2016, Tapati Bandopadhyay, Chris Matchett

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information, please contact:

Venu Nambiar
Associate Vice President – Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

CSS Corp Wins Big at NETGEAR Support Supplier Conference 2018

Recognized as a Support Partner of Choice for NETGEAR’s global business operations

Bangalore, February 14, 2018CSS Corp, a new-age IT services and technology support company, has been recognized for its exemplary customer support services at the annual NETGEAR Support Supplier Conference 2018, held in Hong Kong on 30, 31 January 2018.

CSS Corp emerged a winner in three categories: Best Contact Center for All-round Performance, Best Contact Center in Sales and PTS, and for 15 years of Partnership with NETGEAR. The NETGEAR Support Supplier Conference is organized annually by NETGEAR to recognize and celebrate the contributions from their support partners globally.

CSS Corp has been recognized for implementing an outcome based support model and for its novel adoption of Premium Tech Support (PTS) in support operations that transformed NETGEAR’s cost center into a profit center.  PTS is CSS Corp’s flagship solution that has been built based on its extensive experience from supporting companies in the telecom, media and technology sector. PTS offers customers paid support for ‘out of warranty’ or ‘end of life’ devices focused on delivering greater customer satisfaction, new revenue sources, and lower support costs.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “At CSS Corp, we obsessively pursue customer satisfaction. For nearly two decades, we have consistently co-innovated with our clients to create new efficiencies and generate new revenue streams that drive profitability.

As we complete 15 years of enduring partnership with NETGEAR, it is indeed a great honour to be recognized as their key support partner for global operations. This is a testament to our capabilities and resolve to consistently deliver the best value to our clients,” he further added.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp wins prestigious ‘NETGEAR Partner of the Year’ Award 2016

Wins across major partner criteria globally

CSS Corp, a leading IT Services and Tech Support company recently won the prestigious ‘Partner of the Year – 2016’ Award from NETGEAR, a global networking company. The award was announced at the NETGEAR vendor summit held in Santa Clara, CA, USA in January this year. CSS Corp bagged this award by scoring high across four major partner criteria of being the Most Innovative and Value Added Partner, the Best in Class Overall Performer, the top Performer in Premium Tech Support, and World Class Customer Experience Management.

CSS Corp is NETGEAR’s key global tech support partner. Their specialized technical support solutions help optimize and create superlative customer experiences in every interaction through automation/self-service, with an Omni channel experience across all social and support channels based on the customer needs. All of this is driven by an analytics platform that makes the support engine intelligent and pro-active. CSS Corp’s Tech Support services not only helps simplify support but also enhances brand stickiness and creates new revenue streams whilst reducing support costs.

Speaking on the occasion, Jennifer Khouri, VP Customer Support at NETGEAR commented “At NETGEAR, we are very serious about providing great customer experiences. We believe that connecting with customers pro-actively and in greater frequency will bring us richer insights. This will help us know where we are falling short, and move beyond a traditional support model to a place of listening and truly understanding. Our aim is to forge stronger ties with our customers and for that to happen we need to be more proactive in our approach. This is where our support partner CSS Corp plays a key role. We are glad to partner with them, and wish them continued success.

Manish Tandon, CEO of CSS Corp. added, “Our relationship with NETGEAR goes back a long way. We understand their need for smart support in today’s IoT world with pressures on shorter product cycles. They are continually pushing their own team, and ours, to think bigger and do more to enhance the overall customer experience. They have embarked on incredibly innovative initiatives which has poised them to become a customer experience leader. We are delighted to partner with them in this journey of creating fundamentally strong customer relations in the technology world. This honour of being awarded their prestigious ‘Partner of the Year – 2016’ is a recognition of the cohesive efforts between both the companies. On behalf of CSS Corp, we humbly accept this recognition and will strive to continually deliver our best.

About CSS Corp

CSS Corp. is a leading player in IT technology support with over 140 global clients, including Fortune 1000 companies, which partner with this company for providing customer support on enterprise and consumer products. The global team of over 5,500 technology support professional spread across 15 global locations, provide the right customer experience (CX) strategy and execution on a daily basis. The company has a rich expertise in managing large and complex IT ecosystems for over 15 years.

Please visit www.csscorp.com for more information.

About NETGEAR

NETGEAR (NASDAQ: NTGR) is a global networking company that delivers innovative products to consumers, businesses and service providers. The Company’s products are built on a variety of proven technologies such as wireless (WiFi and LTE), Ethernet and powerline, with a focus on reliability and ease-of-use. The product line consists of wired and wireless devices that enable networking, broadband access and network connectivity. These products are available in multiple configurations to address the needs of the end-users in each geographic region in which the Company’s products are sold. NETGEAR products are sold in approximately 28,000 retail locations around the globe, and through approximately 27,000 value-added resellers, as well as multiple major cable, mobile and wireline service providers around the world. The company’s headquarters are in San Jose, Calif., with additional offices in approximately 25 countries.

For more information, please contact:

Venu Nambiar
Associate Vice President – Brand & Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

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