CSS Corp, a leading IT Services and Technology Support company has been recognised as a “Cool Vendor” in Gartner’s Cool Vendors in ITSM 2.0.

CSS Corp has received this recognition with the latest release of its Predictive Operations and Automation Platform that has attained significant customer engagement milestones. This platform, provided with a single-view dashboard, is powered with capabilities that eliminate problems before the environment is impacted.

CSS Corp has charted out an analytical-solution towards IT service support that is different in an otherwise commoditized domain. It focuses on root cause analysis and long-term resolutions that makes the service support offerings intelligent, proactive and intuitive. The company has also launched a solution for a service aggregator platform that supports integrated service-level management across different component services, including cloud services.

Acknowledging the recognition, Manish Tandon, CEO of CSS Corp. commented “Gartner’s recognition of CSS Corp as a ‘Cool Vendor’ further validates the impactful automation and analytics solution that we have created and also our position as a leading Infrastructure Service provider.”

“At CSS Corp, we help enterprises realize the full value of their IT infrastructure investment. Our Platform solution hypercharges enterprise Infrastructure ecosystem, predicts incidents, threats and business opportunities and assists in the decision-making process. We look at integrating and introducing various technologies like AI, Analytics and Machine Learning at different junctures to drive effortless engagements. In 2017, CSS Corp will broaden its competitive advantages around IT service management capabilities by continuing to invest in automation, self-heal and advanced analytics for high efficiency and effectiveness.” added Manish.

Key highlights of the solution:

• CSS Corp’s Predictive Operations and Automation Platform help enterprises simplify IT operations and reimagine customer engagements
• Analytics-based IT Service management strategy that make service offerings intelligent, proactive and intuitive
• CSS Corp’s innovative use of IT Operations data for deeper analysis and make IT Service Management more intuitive and customer-focused

About CSS Corp:

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Source: Cool Vendors in ITSM 2.0, 201619 April 2016, Tapati Bandopadhyay, Chris Matchett

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information, please contact:

Venu Nambiar
Associate Vice President – Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

Recognized as a Support Partner of Choice for NETGEAR’s global business operations

Bangalore, February 14, 2018 – CSS Corp, a new-age IT services and technology support company, has been recognized for its exemplary customer support services at the annual NETGEAR Support Supplier Conference 2018, held in Hong Kong on 30, 31 January 2018.

CSS Corp emerged a winner in three categories: Best Contact Center for All-round Performance, Best Contact Center in Sales and PTS, and for 15 years of Partnership with NETGEAR. The NETGEAR Support Supplier Conference is organized annually by NETGEAR to recognize and celebrate the contributions from their support partners globally.

CSS Corp has been recognized for implementing an outcome based support model and for its novel adoption of Premium Tech Support (PTS) in support operations that transformed NETGEAR’s cost center into a profit center.  PTS is CSS Corp’s flagship solution that has been built based on its extensive experience from supporting companies in the telecom, media and technology sector. PTS offers customers paid support for ‘out of warranty’ or ‘end of life’ devices focused on delivering greater customer satisfaction, new revenue sources, and lower support costs.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “At CSS Corp, we obsessively pursue customer satisfaction. For nearly two decades, we have consistently co-innovated with our clients to create new efficiencies and generate new revenue streams that drive profitability.”

“As we complete 15 years of enduring partnership with NETGEAR, it is indeed a great honour to be recognized as their key support partner for global operations. This is a testament to our capabilities and resolve to consistently deliver the best value to our clients,” he further added.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

Recognized for its digital delivery capabilities and technology solutions that drive business outcomes

Bangalore – 18 February, 2021: CSS Corp, a new-age IT services and technology support company today announced that it has secured the 6th rank globally in HFS Research’s Digital Associates Services Global Top 10 study and 5th rank in voice of the customer category. This report assessed top service providers in the industry for how well they are helping their clients embrace and realize results from deploying technology-driven digital associates solutions in a wide array of business and IT functions.

CSS Corp’s cognitive solutions have evolved from process enabling bots into next generation of digital co-workers. These digital co-workers or digital associates infuse intelligence across the operational ecosystem, driving intelligent automation while empowering and augmenting human workers’ capabilities across enterprise functions like customer service, technical support, IT, HR and more. This drives better strategic business outcomes and improves the overall stakeholder experience. HFS Research recognized CSS Corp for showcasing differentiated use cases driven by proprietary solutions such as its customer experience transformation platform for contact center operations and its advanced AIOps platform, Contelli for IT, and infrastructure operations.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “The on-going global crisis exposed the fragility of a siloed approach to digital transformation attempted through standalone AI and automation initiatives. Businesses worldwide have realized the need to break the organizational siloes and integrate technology across enterprise functions to supplement people and processes with shared intelligence and insights. CSS Corp’s cognitive solutions are more than showcases of cutting-edge innovation as they solve real business problems and drive tangible outcomes across our clients’ enterprises. We are incredibly proud to be the only mid-sized service provider in HFS Digital Associates Services Top 10 list. It motivates us to keep pushing the bar with world-class services and pioneering digital solutions.”

 “CSS Corp has significantly and steadily improved its capabilities for greater conversational sophistication and to drive business outcomes for clients across a wider range of services capabilities. The firm showcased some differentiated use cases featuring emerging technology, particularly for its capabilities with incorporating augmented and virtual reality.  This combined with strong ratings from reference clients landed CSS Corp at #5 rank for Voice of the Customer and #6 overall in our ranking.” said Melissa O’Brien, Research VP at HFS Research.

HFS Top 10 Digital Associates Services report, rates 17 reputed service providers on how well each of them performed across a defined series of execution, innovation, and voice of the customer criteria, showcasing the overall leaders and top 10 performers by sub-category.

 

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology and business services professionals across 18 global locations is passionate about helping customers differentiate and succeed.

https://www.csscorp.com

 

About HFS Research

HFS’ mission is to provide visionary insight into major innovations impacting business operations, including automation, artificial intelligence, blockchain, digital business models, and smart analytics. They focus on the future of operations across key industries. They influence the strategies of enterprise customers to develop operational backbones to stay competitive and partner with capable services providers, technology suppliers, and third-party advisors.

https://www.hfsresearch.com/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

The report highlights two major trends- increase in outsourcing contracts and service providers creating sophisticated digital capabilities to service customers

Bangalore – 25 February, 2021: CSS Corp, a new-age IT services and technology support company in association with The Technology Services Industry Association (TSIA), has released a co-authored report named ‘2021 Trends in Outsourcing’. The report uncovers two major 2021 trends in outsourcing- increase in outsourcing contracts and service providers creating sophisticated digital capabilities’ businesses to meet the needs of enterprise customers.

The first key trend predicts an increase in outsourcing contracts this year, as many companies were grappling with their business continuity plan due to several reasons like lack of infrastructure and inability to transition to 100% work-at-home model. The second key trend focuses on how service providers have begun creating separate business units to make digital capabilities easily available to meet the requirements of large enterprise customers. Leading service providers have made great advances in sophisticated digital capabilities, including artificial intelligence and robotic process automation. This has led them to identify opportunities to effectively scale operations and accelerate development of digital expertise in support functions across enterprise customers.

The report highlights the trends and patterns that are going to be mainstream in support outsourcing in 2021 and how enterprises can leverage the right digital support partner. It showcases how the outsourcing value proposition has evolved in areas such as near-shore outsourcing, outsourcing of non-traditional functions like sales that form a significant portion of costs in XaaS companies and the rise of outcome-based commercial models. It also talks about how outsourcing can enable organizations to expand into new geographies. The pandemic has ushered in an era of work-from-anywhere which has further dwindled location dependencies and provided a fillip to remote operations.

John Ragsdale, Distinguished Vice President, Technology Research, TSIA, said, “Technology companies are increasingly forming strategic relationships with outsourcers to not only help scale support operations cost-effectively and guarantee a high-quality customer experience, but also to accelerate digital transformation. 2021 will see this trend amplify further and service providers like CSS Corp are well placed to emerge as strong outsourcing partners for technology organizations.”

“The Covid-19 crisis has emphasized the need to adopt digital technologies to build agility and resilience in the organization’s operations. Technology service providers like CSS Corp, have deep industry expertise in enabling business transformation for its customers and driving impact by blending human ingenuity with cutting-edge intelligent technology tools. As organizations look to strategize in a post-Covid business environment, it will be critical for them to strengthen their core capabilities while partnering with apt service providers to help them in their digital journeys, driving innovation and creating better experiences for customers.” said Sunil Mittal, Executive Vice President, CSS Corp.

Prioritizing technology innovation in response to a rapidly changing world has never been more important. The ‘2021 Trends in Outsourcing’ report is a useful tool for companies wanting to rapidly accelerate their digital automation journey with insights on effectively partnering with technology service providers to leverage their full potential.

To read the complete report, click here:

 

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 8,000+ technology and business services professionals across 18 global locations is passionate about helping customers differentiate and succeed.

https://www.csscorp.com

 

About TSIA

The Technology Services Industry Association (TSIA) is the world’s leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. TSIA’s membership community consists of over 40,000 executives from 96 countries and represents 80% of the Fortune 100 technology companies.

https://www.tsia.com/

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

Bangalore, India— Feb 24, 2022— CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The partnership will also see SupportLogic and CSS Corp execute several joint go-to-market programs to popularize the value proposition of enhancing customer experience (CX) and support experience (SX) in cloud-based support environments by leveraging the power of AI and NLP. This helps lower the customer churn rates and improve turnaround time using automated case management.

With over 25 years of expertise in IT services, enterprise and consumer technology support, and managed services, CSS Corp has been working closely with several product and platform businesses across industries, and supporting them in crafting superlative customer experiences through innovation.  SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX™ uses AI to extract and analyze customer sentiment signals and provide recommendations and collaborative workflows. Together, both the companies will help the organizations’ service and support teams to optimize the service experience efficiently, and drive satisfaction and loyalty, while growing the revenue.

“In the support and services economy, it is paramount to provide an exceptional experience to customers. We often see that the sentiment of the customer gets overlooked in support conversations and that’s where our partnership with SupportLogic will come into play. SupportLogic’s unique SX capabilities combined with our deep understanding of customers’ businesses and integrated IT solutions, will help businesses orchestrate industry-specific business outcomes for enterprise customers. This could be a game changer as we would redefine the customer support experience landscape by moving from reactive models to proactive support models, transforming support operations with AI, and optimizing multiple use cases across support organizations,” said Ajay Tyagi, EVP at CSS Corp.

“CSS Corp brings domain expertise and market reach that will enable SupportLogic to more quickly expand its global presence and help even more organizations to transform their support experience from reactive, “break/fix” models to more proactive and intelligent offerings for every customer,” said John Kelly, Chief Revenue Officer at SupportLogic. “We are thrilled about the potential this partnership brings to the table to drive growth for both SupportLogic and CSS Corp.”

“Aligning with a global CX leader like CSS Corp not only helps SupportLogic increase our footprint in new markets, but it also helps CSS Corp strengthen their trusted advisor status among the many support organizations that for years, have relied on them for digital transformation projects.  When innovators like CSS Corp and SupportLogic go to market together, it has a ripple effect.  It brings much needed attention to, and resolution of, a pervasive problem that has plagued customer support teams for decades; that customer support today is widely reactive.  We are extremely excited to announce this strategic partnership and look forward to our road ahead,” said Dave Feliu, Director of Global Channels and Alliances at SupportLogic.

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, including technical collaboration to develop next-gen value propositions for customers.  This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers.

About SupportLogic

SupportLogic delivers the world’s first support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience. To learn more, visit supportlogic.com.

Wins across major partner criteria globally

CSS Corp, a leading IT Services and Tech Support company recently won the prestigious ‘Partner of the Year – 2016’ Award from NETGEAR, a global networking company. The award was announced at the NETGEAR vendor summit held in Santa Clara, CA, USA in January this year. CSS Corp bagged this award by scoring high across four major partner criteria of being the Most Innovative and Value Added Partner, the Best in Class Overall Performer, the top Performer in Premium Tech Support, and World Class Customer Experience Management.

CSS Corp is NETGEAR’s key global tech support partner. Their specialized technical support solutions help optimize and create superlative customer experiences in every interaction through automation/self-service, with an Omni channel experience across all social and support channels based on the customer needs. All of this is driven by an analytics platform that makes the support engine intelligent and pro-active. CSS Corp’s Tech Support services not only helps simplify support but also enhances brand stickiness and creates new revenue streams whilst reducing support costs.

Speaking on the occasion, Jennifer Khouri, VP Customer Support at NETGEAR commented “At NETGEAR, we are very serious about providing great customer experiences. We believe that connecting with customers pro-actively and in greater frequency will bring us richer insights. This will help us know where we are falling short, and move beyond a traditional support model to a place of listening and truly understanding. Our aim is to forge stronger ties with our customers and for that to happen we need to be more proactive in our approach. This is where our support partner CSS Corp plays a key role. We are glad to partner with them, and wish them continued success.”

Manish Tandon, CEO of CSS Corp. added, “Our relationship with NETGEAR goes back a long way. We understand their need for smart support in today’s IoT world with pressures on shorter product cycles. They are continually pushing their own team, and ours, to think bigger and do more to enhance the overall customer experience. They have embarked on incredibly innovative initiatives which has poised them to become a customer experience leader. We are delighted to partner with them in this journey of creating fundamentally strong customer relations in the technology world. This honour of being awarded their prestigious ‘Partner of the Year – 2016’ is a recognition of the cohesive efforts between both the companies. On behalf of CSS Corp, we humbly accept this recognition and will strive to continually deliver our best.”

About CSS Corp

CSS Corp. is a leading player in IT technology support with over 140 global clients, including Fortune 1000 companies, which partner with this company for providing customer support on enterprise and consumer products. The global team of over 5,500 technology support professional spread across 15 global locations, provide the right customer experience (CX) strategy and execution on a daily basis. The company has a rich expertise in managing large and complex IT ecosystems for over 15 years.

Please visit www.csscorp.com for more information.

About NETGEAR

NETGEAR (NASDAQ: NTGR) is a global networking company that delivers innovative products to consumers, businesses and service providers. The Company’s products are built on a variety of proven technologies such as wireless (WiFi and LTE), Ethernet and powerline, with a focus on reliability and ease-of-use. The product line consists of wired and wireless devices that enable networking, broadband access and network connectivity. These products are available in multiple configurations to address the needs of the end-users in each geographic region in which the Company’s products are sold. NETGEAR products are sold in approximately 28,000 retail locations around the globe, and through approximately 27,000 value-added resellers, as well as multiple major cable, mobile and wireline service providers around the world. The company’s headquarters are in San Jose, Calif., with additional offices in approximately 25 countries.

For more information, please contact:

Venu Nambiar
Associate Vice President – Brand & Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

Bangalore, India –01 February 2023

 Movate (formerly CSS Corp), a digital technology and customer experience (CX) services company, today announced the appointment of Aaron Fender as Executive Vice President and Chief Delivery Officer for its Digital CX business. Aaron will lead Movate’s global delivery for its digital customer experience business unit, and also serve as an integral part of Movate’s executive leadership team, influencing the organization’s path to sustainable growth, profitability, client-focus and expansion.

Recently, the company rebranded to Movate to underline its tremendous transformation over the last few years. Movate is a combination of ‘momentum’ and ‘innovate’. The company has consistently delivered revenue growth of 20-30% by leveraging digital-infused solutions with an insights-driven approach to drive impeccable customer experiences. Aaron’s appointment will further strengthen Movate’s CX delivery and operations as it positions itself to service larger and more complex client engagements.

Aaron has over 25 years of experience in the CX industry with a focus on BPO delivery. Previously, he has played crucial roles in setting up multiple teams within both Teleperformance and Toyota Financial Services.  Most recently, as COO at ResultsCX, he was the operational lead in transforming the company from an outbound telemarketing company to a full contact center operation growing revenue from $20M to $400M with 50+ clients. At Movate, he will be responsible for end-to-end technology-driven customer experience services across customer acquisition, support, retention, and digital engagement. He will also optimize the operational structure to drive agile and innovative solutions in the CX arena, contributing to the company’s overall growth.

Commenting on the appointment, Sunil Mittal, CEO, Movate, said, “We are delighted to welcome Aaron to our Movate family as we move to the next phase in our growth journey. The relevance of what we have to offer is clearly exhibited in our industry-leading growth over the past several years. Aaron’s expertise across the CX landscape and multiple industry verticals will help further bolster our ability to optimally deliver cutting-edge CX services and digital solutions to our growing portfolio of clients across the globe.”

 

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 12,000 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedIn, Facebook, Twitter and Instagram.