January

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix™

Bangalore, January 8, 2018 – CSS Corp, a new-age IT services and technology support company, today announced that the Everest Group has recognized the company as a ‘Major Contender’ in its PEAK MatrixTM for Cloud Enablement Services. Demonstrating its innovation and growth in the market, CSS Corp was strongly positioned for its ability to delivery flexible, on-demand, scalable and elastic services which make them well-positioned to help enterprises transform from legacy systems to new age digital ecosystems.

Everest’s PEAK MATRIX is a framework to assess the relative market impact, overall vision and capability of service providers. The report provides a view of 20+ vendors and recognizes key players with advanced cloud expertise that help enterprises in seamless transition to the cloud.

CSS Corp’s Cloud Migration Services enables enterprises to simplify migration planning for agile cloud adoption, remove cloud transformation complexities, and move beyond IaaS to improve cost and efficiency, resulting in better customer experience and faster time to market.

CSS Corp has developed a complete suite of solutions to shift from a “program” to “continuous delivery” model for cloud adoption.  Key cloud solutions are:

  • CloudMAP – Automated cloud migration assessment and planning for a specific business process or enterprise workload. Reduces migration planning time by at least 40%.
  • CloudPATH – Simplified, industrialized and predictable method of migrating enterprise workload through re-factoring, re-platforming and live workload migration. Improves success rate of migration by 30-60%.
  • CloudDRIVE – Operational readiness from day 1 in the cloud using Next-gen predictive operations and automation platform for continuous optimization. Saves cloud spend by 20-25%.

Speaking on the recognition, Manish Tandon, CEO, CSS Corp, said, “Cloud is becoming a mainstream component of enterprise IT ecosystems. With a plethora of cloud migration services available today, it has become important for enterprises to choose the right service provider with the right set of capabilities. CSS Corp’s Cloud Migration and Management services makes a compelling business case on both technical and commercial aspects.”

He further added, “We are delighted at being recognized by Everest for our capabilities in the cloud migration segment, which reflects the value we deliver to our customers through our differentiated cloud offerings and innovation in service delivery.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Unveils its New Center at Austin To Spearhead Technical Innovation and Customer Experience

~ The Austin facility adds to CSS Corp’s portfolio of workspaces aimed at providing agile services and tech support solutions to clients ~

  

Austin, 24th Jan : CSS Corp, a new-age IT services and technology support company, today announced the opening of its newest delivery center at Austin, Texas. With the new center in Austin, CSS Corp is expanding its presence in the US, in line with the company’s vision of offering world-class infrastructure and tech support services to clients across the globe.

It is the company’s fifth delivery center in the country, in addition to the existing centers in Milpitas, Dallas, Utah, and New Jersey. The company aims to tap into the skills and local talent pool available in Austin to grow its business in the region. Service delivery for its first customer from this location, BlueJeans Network, a global leader in interoperable video collaboration services, has already begun.  CSS Corp will offer level 1 technical support, premium support, and technical account management services for BlueJeans’ customers, along with various back-office services, through this center.

“We are delighted that CSS Corp is the partner of choice for BlueJeans Network in Austin. The new center aligns with our ethos of driving impact without any geographical limitations. It is a strategic expansion for us that will enable us to deliver best-in-class technical support services for clients across industries looking to target the rapidly growing Texas market. Austin is a great location for our new site, considering the availability of a good technology talent pool in the region. We plan to continue this growth momentum with expansion in key geographies across the globe in the near future”, said Sunil Mittal, EVP & Chief Sales & Marketing Officer, CSS Corp, speaking about this development.

“Through our partnership with CSS Corp, we are continuing to build on the great work we’ve done when it comes to transforming our delivery of technical support in order to optimize the customer experience for clients. We appreciate the nimbleness that CSS Corp displayed in scaling up quickly to meet our requirements, and we are confident of reaching more milestones in this journey together.” said Nir Galpaz, VP, Technical Service and Support, BlueJeans Network.

Austin ranks among the top US metro areas for the amount of office space leased in the past nine years by tech companies hailing from the San Francisco Bay Area. It has also become the fastest-growing job market in the past ten years.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Wins the 2020 BIG Innovation Award

~ Digital Customer Experience Platform awarded for its ability to drive and transform customer experiences ~

  

Bangalore, 24th Jan : CSS Corp, a new-age IT services and technology company, today announced it has been named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group. CSS Corp was lauded for its Digital Customer Experience Platform for its ability to transform customer support from an effort-led to an intelligence-led ecosystem for modern B2B and B2C enterprises.

CSS Corp’s Digital Customer Experience Platform has been closely built on the experience of managing complex support environments for leading technology vendors and SaaS companies for over two decades. The award-winning platform seamlessly unites the three essential pillars of technology support – end-user experience, operational efficiency, and support engineer productivity. It leverages technologies like AI, analytics, automation, and augmented reality holistically across the support functions in multi-device, multi-channel, and multi-technology ecosystems. This platform is being successfully used today, bundled with CSS Corp’s best-in-class services, by top tech vendors to manage their technology support environments.

Speaking on occasion, Manish Tandon, Chief Executive Officer, CSS Corp, said, “CSS Corp has always been a frontrunner in empowering premium customer experiences by harnessing technologies like AI and automation. The Digital Customer Experience Platform has been designed to suit any client environment and provide maximum value across industries. We are honored to receive this recognition as we endeavor to scale even greater heights on our quest to transform CX and provide solutions that are simple yet significant”.

“Innovation has become a major theme for organizations across virtually all industries and this year’s winners are a testament to the creativity, passion, and perseverance of individuals worldwide,” said Maria Jimenez, Chief Operating Officer of the Business Intelligence Group. “We are thrilled to be honoring CSS Corp as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Recognized as a Disruptor in Avasant’s Intelligent Automation Services RadarView™ 2019-2020 Report

Bangalore, Karnataka, India: CSS Corp, a new-age IT services and technology support company, announced today that it has been recognized as a “Disruptor” in Avasant’s Intelligent Automation Services RadarView™ 2019 Report. Avasant acknowledged CSS Corp’s consistent innovation in its RPA solutions and indigenous AI-enabled platforms, Contelli and Active Insights. The report evaluated 24 global service providers against key criteria including scope and quality of portfolio, performance and growth, innovation capabilities, geographic coverage, implementation experience, case studies, and client satisfaction score. Avasant’s report has recognized Contelli and Active Insights, CSS Corp’s homegrown intelligent automation platforms for its adoption of RPA, AI, and analytics in IT processes transformation. The platforms leverage cognitive technologies to drive the customers’ service delivery operations, accelerating growth, and predictability. The context-driven platforms together drive end-to-end automation of both front-office and back-office processes. CSS Corp has used the platforms successfully to fast-track IT automation for its customers across telecom, media, hi-tech, banking, and retail industries.

According to Swapnil Bhatnagar, Research Director, Avasant, “With the advent of more disruptive cognitive technologies, the enterprise journey of intelligent automation has traversed from a rule-based approach to judgment-based automation. CSS Corp’s automation strategy is in tandem with this market opportunity with a clear focus on the contextual adoption of automation for back-end as well as front-end processes by leveraging AI and analytics. This approach, in conjunction with heavy investments made in innovation labs for incubating solutions and reskilling its workforce for the next leap of automation, has made CSS Corp a Disruptor in Avasant’s Intelligent Automation Services RadarView 2019-2020.”

Speaking on occasion, Manish Tandon, CEO, CSS Corp, said, “Being recognized by Avasant as a disruptor in intelligent automation services reinforces our deep expertise and innovation in effectively managing enterprise and IT operations ecosystems. Our cognitive solutions are built with a focus to drive business outcomes for our customers and transform their challenges into opportunities. We will continue to engineer value for our customers through cutting-edge solutions and ensure they stay ahead of the disruption curve in the IT landscape.”

The Intelligent Automation Services RadarView 2019 Report addresses the dual need of the enterprises to leverage both the RPA and the AI-enabled IT automation space, and to identify service providers that span both. Avasant’s RadarView™ is an independent assessment that reflects the true capabilities of service providers, with a view of evaluating them as long-term partners for digitally evolving global organizations.

For the full report, please visit – https://solution.csscorp.com/css-corp-named-a-disruptor-in-2019-avasants-intelligent-automation-services

Social Media Handles
Twitter Handle- @CSSCorp
Twitter page- https://twitter.com/CSSCorp
Facebook page- https://www.facebook.com/CSSCorporation/
LinkedIn page- https://www.linkedin.com/company/css-corp/

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About Avasant (@avasant)

Avasant, a leading global management consulting firm with areas of expertise in digital advisory, business & IT transformation, strategic sourcing, and globalization strategies, has operations in North America, Asia, Africa and Europe. Headquartered in Los Angeles, California, Avasant’s talented team of consultants, lawyers and technologists average over 20 years of industry experience and have conducted more than 1,000 engagements in over 40 countries. Avasant drives customer value through the use of proprietary consulting and advisory methods focused on enabling clients define strategies that leverage technology innovations for sustained competitiveness and growth, which have been refined over decades of real-world engagement experience. For more information, visit www.avasant.com

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp Positioned as a “Leader” in NelsonHall’s NEAT Analysis for Hi-Tech Customer Management Services (CMS) 2015

12th January, 2016 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall, in the “Leaders” quadrant in their latest NEAT analysis on CMS in the Hi-Tech sector.

Key Highlights of the Report:

    • CSS Corp has been featured as a “Leader” in the following categories as part of the NEAT analysis report:
      • Overall service delivery
      • Cost reduction focus
      • Focus on tech support services
    • NelsonHall recognizes CSS Corp’s deep experience in technical support and analytics expertise for Hi-tech clients
    • Report features CSS Corp’s IPs Active Suite of products –
      • Active Edge: provides agents with a full Omni-channel CRM view of interactions
      • Activei: Support augmenting tool/app
      • Active Insights: providing analytics and business intelligence support
    • NelsonHall recognizes CSS Corp’s ability to track clients’ products and anticipate support queries by identifying threshold violations

Quotes:

According to Vicki Jenkins, Principal Analyst, NelsonHall

“CSS Corp has a strong focus on the high tech sector with origins in software development. It is proactive in its support, with the ability to track clients’ products and anticipate support queries by identifying threshold violations. CSS Corp is looking to the future with specific plans for video support usage, which has the ability to enhance product installation and technical support as well as reduce product returns for high-tech organizations.”

According to Raj Reddy, Chief Delivery Officer, CSS Corp

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. CSS Corp’s position as a ‘Leader’ in the NelsonHall’s NEAT analysis for Hi-tech CMS reinforces our position as a preferred support partner for hi-tech companies seeking to improve customer experience (CX), drive additional revenue opportunities and meet future requirements. In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in technologies like IoT, automation and analytics to deliver superlative CX.”

CSS Corp’s Support Capability Videos: Corporate Overview, Premium tech Support (PTS), Activei

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

 

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