Proprietary framework REIMAGINE recognized amongst the best industry platforms for employee reskilling

Bangalore, India, July 25, 2017 – CSS Corp, a global leader in providing IT Services and Technology Support solutions, has won NASSCOM’s prestigious Digital Skills Award for 2017. CSS Corp’s Digital Career Progression Framework, “Reimagine”, was chosen for its unique and innovative approach to employee up-skilling and cross-skilling in new age digital technologies. The award was presented at NASSCOM’s flagship HR Summit, which was held in Chennai on July 20^th.

The “Reimagine” framework has been specifically built to fast-track employee re-skilling initiatives within the organization, in niche digital technologies including Robotic Process Automation (RPA), AI, Analytics, Cloud, DevOps and IoT. Additionally, the framework enables collaborative learning and greater personalization through Virtual University, MOOCs, online portals and learning communities. Reimagine promotes democratization of learning and fosters a culture of innovation within the organization.

The results of Reimagine have been encouraging so far. It and has brought in significant increases in critical business aspects, including resource utilization, team productivity, employee learning and development, and increase in revenue per employee. The framework has also created more career and growth opportunities, while resulting in an overall drop in attrition.

CSS Corp’s Reimagine framework is synchronized with Digital Innovation Labs that provide employees access and ample opportunities to build customer engagement solutions like Cognitive CX Platform, CSS Corp’s recent AI platform. The various training programs and certifications that are offered on the latest technologies enable employees to enhance their digital dexterity, to thrive in today’s disruptive marketplace.

Speaking on the occasion, Mr. R. Chandrashekhar, President, NASSCOM, said, “Workforce landscape in India has evolved significantly over the last decade and the key to success lies in identifying the right talent and then train them to enhance their skills and employability and therefore enhance industry’s competitiveness. I congratulate CSS Corp for their excellent work in this area. We are sure that the entire industry will devise ways and means to scale up the reskilling efforts.”

Commenting on the recognition, Manish Tandon, CEO of CSS Corp said, “We are delighted to be recognized by NASSCOM for our digital up-skilling initiatives. This will enable us to offer the best of career and growth opportunities to our employees, while building a nimble and agile organization. We are reorienting our service lines with new and disruptive offerings, and the Reimagine framework is one such step toward this process of change, adoption and growth. We are confident that our employees will tap into these opportunities to learn and adapt, and be the change agents who will deliver transformational business results in today’s rapidly evolving technology environment.”

Speaking on the occasion, David Raj, EVP & Chief HR Officer, CSS Corp said, “We are honored by this recognition by NASSCOM. It is a strong testimony to the underlying philosophy of CSS Corp’s adaptability, and our commitment towards building a close-knit, vibrant, and technologically advanced organization. The Reimagine career progression framework has been designed to provide the right guidance, opportunities and encouragement to our employees to advance their careers.”

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses. Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91 88619 59002 l soumi.bhattacharya@csscorp.com

Genesis Burson – Marsteller
Juhi Chauhan: +91 80952 30405 l juhi.chauhan@bm.com

CSS Corp recognized in server-centric services for its AI and analytics capability in IT automation through its indigenous cognitive automation platform, Contelli

Bangalore, July 03, 2018: CSS Corp, a new-age IT services and technology support company, announced today that it has been named as a “Leader” in NelsonHall’s NEAT for Cognitive IT Infrastructure Management Services, in the Server-Centric Services Capability market segment. NelsonHall is a leading independent global analyst firm for the business and IT services industry. The report evaluates 15 top vendors providing cognitive and intelligent automation services for global enterprises to manage the complexity of IT operations and business environments.

NelsonHall’s NEAT for Cognitive IT Infrastructure Management Services report has recognized Contelli, CSS Corp’s indigenous cognitive automation platform for its adoption of AI and analytics in IT automation. Contelli leverages the transformative potential of cognitive technologies to drive the customers’ service delivery operations, accelerating growth and predictability. It is a context-driven automation platform that can harmonize, orchestrate, and modernize IT infrastructure operations efficiently.

According to John Laherty, Senior Research Analyst from NelsonHall, “CSS Corp has a clear focus on driving digital transformation and end-user experience for its clients through Contelli. It also continues to invest in greater machine learning capabilities for Contelli through its innovation labs.”

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp, said, “Being recognized by NelsonHall as a leader in cognitive services underpins our deep expertise in effectively managing cloud and IT operations environments using automation technologies. Our cognitive approach for business and IT operations are largely focused on customers’ business-critical metrics and tightly aligned with the factors impacting business outcomes.”

“We continue to engineer value for our clients and remain fully aligned with them by ensuring superior readiness and responsiveness of their IT infrastructure” he added.

Sunil Mittal – EVP, Chief Sales, and Marketing Officer, said, “Driving cognitive-enabled customer experience is core to our business strategy. Our approach is to leverage our cognitive solutions to unlock value for our customers by offering definitive and distinct customer experiences rather than through labor arbitrage. This latest recognition by NelsonHall adds another jewel to our crown and propels us towards being a partner of choice for organizations globally.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall ’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis…

For more information, please visit www.csscorp.com.

Media Contact:

 CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

 Offers training programs to final year college students in soft and technical support skills

 

July 03, 2019: CSS Corp, a new age IT services and technology support company today announced it has signed a Memorandum of Understanding (MoU) with ICT Academy, a not-for-profit society, to jointly launch an extensive training program to skill the youth of rural, urban and low-income family groups in Tamil Nadu. Through this initiative, CSS Corp endeavours to help build the socio-economic conditions of underserved students through quality education and training in IT. The program was officially launched at an inauguration event held at Sri Sairam Engineering College, Chennai, Tamil Nadu on 3rd July 2019.

According to NASSCOM, the demand-supply gap for soft and technical skills have given rise to an urgent need to re-skill more than 50% of India’s IT workforce to meet the requirements of the industry. This has also led to a shortage in employment, specifically for entry-level jobs. With this collaboration, CSS Corp and ICT Academy aims to address the gap by imparting sector-specific skills through training and workshops that will lead to more employment opportunities.

The training program will be conducted in 20 colleges spread across Tamil Nadu. The program targets to provide 100 hours of intensive activity-based training in soft and technical support skills for 1,000 final year graduating students from engineering, arts & science colleges located in the rural and urban areas of Tamil Nadu. The module includes business communication, grammar, vocabulary, hardware & networking, operating systems, wireless technologies, and career counselling; all of which will be offered by professionals who have industry expertise. College students who aspire to apply for the program should currently be pursuing their final year in Computer Science & IT and must secure an average score of 6 CGPA until the last semester. Volunteers from CSS Corp will be closely involved in the program through overall monitoring of the training program, mentoring of the students and conducting mock interviews and group discussions.

The program is also aimed to skill students from financially backward families with annual income of less than or equal to 2.5 lakhs. Girl students will be given preference during the selection process to keep in line with CSS Corp’s objective of empowering more women in the technology sector.

Speaking about the initiative, Manish Tandon, Chief Executive Officer, CSS Corp said, “One of the major challenges for the IT industry is re-skilling the present and future workforce to bridge the demand-skill gap. CSS Corp has been consistently institutionalizing a culture that promotes learning newer technologies and solutions to embrace the current disruption. This year, through our CSR initiative, we look forward to imparting the skill expertise that we have curated to deserving students through quality education and proper training. We are privileged to partner with ICT Academy to design a program that will effectively empower students of Tamil Nadu to be truly future ready”.

Mr. M Sivakumar, Chief Executive Officer, ICT Academy said, “CSR comes as a big boon for the under privileged and the development of rural India. We at ICT Academy, being a not for profit organization continued partnering with several leading companies across India for implementing their CSR objectives in the areas of employability, skill development, youth empowerment, capacity development of teachers, digital empowerment, entrepreneurship development, literacy initiatives and women empowerment. Thanks to CSS Corp for coming up with such a high impact initiative under their CSR.

Through this partnership with CSS Corp, ICT Academy being the skill development institution, is delighted to train the students on latest technology skills and increase their opportunity to acquire a good job in the industry. This is a welcome initiative by CSS Corp, and I believe this would make a positive impact to the beneficiaries’ family as well as the industry by bridging the skill gap”.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of over 6000 technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About ICT Academy

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries to train the higher education teachers and students thereby exercises on developing the next generation teachers and industry ready students. The academy is endorsed by NITI Aayog and is aimed to meet the skill requirements of the industry and generate more employment. Through its initiatives, ICT Academy has strengthened India’s four important visions on Skill India, Digital India, Start-up India and Make in India.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

NEW YORK–(BUSINESS WIRE)– Morgan Stanley Private Credit and Onex Falcon recently announced the completion of their investment in CSS Corp, a global customer experience and technology services provider. The investment includes both mezzanine financing and equity participation. Additionally, Morgan Stanley Private Credit and Onex Falcon will be involved with the company’s board of directors.

The investment represents a strong vote of confidence in CSS Corp’s premium service offerings and differentiated value proposition which proactively solve clients’ critical business problems. This transaction will enable CSS Corp to continue its industry leading organic growth and expand its capabilities and geographical footprint through strategic alternatives.

Bill Gassman, Executive Director of Morgan Stanley Private Credit, said, “We are pleased to partner with Capital Square Partners, Onex Falcon and the executive management team of CSS Corp in this exciting investment. The company is redefining traditional services through an intersection of industry-leading proprietary solutions, resilient operations and innovative business engagement models. With its recent announcement of Sunil Mittal as the new CEO, CSS Corp is well positioned to continue its strong momentum into the future.”

Sven Grasshoff, Managing Director at Onex Falcon, said, “CSS Corp has carved out a niche for itself in the new age technology outsourcing and support space facilitating the company’s substantial growth over the last few years. We have full confidence in CSS Corp, Capital Square Partners, and newly designated CEO, Sunil Mittal, and look forward to contributing to their next chapter of growth.”

Sanjay Chakrabarty, Managing Partner of Capital Square Partners, said, “We welcome the investment of Onex Falcon and Morgan Stanley Private Credit in CSS Corp, alongside our investment in the company. This latest investment solidifies the company’s position as an industry leader and will help fast track its growth.”

Sunil Mittal, CEO of CSS Corp, said, “We have outperformed on all fronts, from growth and client satisfaction to employee engagement and operations, and emerged as a strong player disrupting the industry. We could not be more excited to be working with Onex Falcon and Morgan Stanley Private Credit. Their support will help us expand our current capabilities and geographic footprint while providing innovative solutions and customer-centric services under the CSS Corp umbrella in the coming years.”

CSS Corp has grown revenues consistently through its most recent fiscal year ending March 31, 2021. Capital Square Partners, a Singapore-based Private Equity Fund Manager, acquired a controlling stake in CSS Corp on February 25, 2021.

About Morgan Stanley Private Credit

Morgan Stanley Private Credit, part of Morgan Stanley Investment Management, is a private credit platform focused on direct lending and opportunistic private credit investment in North America and Western Europe. The Morgan Stanley Private Credit team invests across the capital structure, including senior secured term loans, unitranche loans, junior debt, structured equity and common equity co-investments. For further information, please visit the website at https://www.morganstanley.com/im/privatecredit.

About Onex Falcon

Onex Falcon is a private credit asset manager that employs an opportunistic approach to originating and executing solution-oriented private credit investments. Onex Falcon was formed in December 2020 through the combination of Falcon Investment Advisors and Onex Credit, combining Falcon’s significant experience in specialized private credit investing with the scale, global distribution and diverse investment and origination capabilities of Onex Credit and the broader Onex franchise. Since 2000, the firm has closed over 100 investments and has a reputation for being flexible, creative and responsive. Onex Falcon has approximately $4.0 billion in AUM as of March 31, 2021. For further information about Onex Falcon, please visit http://www.onexfalcon.com.

About Capital Square Partners

Capital Square Partners (“CSP”) is a private equity fund manager based in Singapore and regulated by the Monetary Authority of Singapore (MAS). CSP advises funds investing across growth capital and buyouts supporting high performance management teams to build leading digital businesses. With deep sector expertise across technology, media and telecommunications, business services, healthcare, and consumer sectors, CSP has supported management teams to scale businesses across multiple geographies and create transformational value. Additional information on CSP can be found at http://www.capitalsquarepartners.com/.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 9,000 customer-centric thinkers, collaborators, and co-creators across 18 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20210708005506/en/

Morgan Stanley Media Contact: Lauren Bellmare Lauren.Bellmare@MorganStanley.com

Source: Morgan Stanley Private Credit

Bangalore, INDIA – CSS Corp, a global customer experience (CX) and technology services provider, and Conversica, Inc., the leading provider of Conversation Automation solutions for enterprise revenue teams, have announced a strategic partnership to help enterprises elevate their customer experiences and generate new revenue streams. This partnership will drive AI innovation in the industry by leveraging Conversica’s industry-acclaimed Conversation Automation solutions and CSS Corp’s expertise in integrating, implementing, and developing next-gen value propositions for customers.

With over two decades of experience in delivering innovative CX solutions and services, and offering unique business engagement models, CSS Corp has been driving business success for enterprises of all sizes. Conversica’s AI-powered Conversation Automation solution portfolio supercharges revenue teams’ ability to attract, acquire and grow customers at scale. CSS Corp’s domain expertise and market reach, combined with Conversica’s unique conversational AI capabilities driving better quality engagement, faster lead qualification, and improved conversation, will transform how enterprises optimize, automate, and accelerate revenue generation and customer retention.

“Contextual, consistent communication with customers at scale is key for better retention and accelerated revenue growth. In a digital world, where customer experience matters the most, conversational AI plays a crucial role in engaging with customers better by automating business operations, driving deep customer insights, and delivering contextual responses. We are thrilled about this partnership as it delivers industry-specific specialized virtual sales skills for better lead conversion, bringing significant improvement in revenue growth teams’ productivity for customers,” said Ajay Tyagi, Executive Vice President, CSS Corp. 

“Today’s customers demand and expect prompt, personalized and consistent communications—from their first interaction to long-term relationship with a brand. Meeting these expectations, across every lead and account, can overwhelm even the most customer-obsessed revenue teams. Together with CSS Corp, our Conversation Automation solutions offer a helping hand, automating two-way conversations at scale for 100% lead and customer coverage. With AI augmenting marketing, sales and customer success teams’ capacity for engagement, our mutual enterprise clients can increase customer satisfaction and uncover opportunities for new business, relationship expansion and revenue growth,” said Mark Jancola, Chief Development Officer, Conversica.

This partnership will leverage both companies’ resources, technologies, expertise, and market presence, thereby allowing businesses to leverage their complementary strengths and customer bases. Together, the companies will also develop and execute joint sales and marketing activities aligned with both companies’ strategic goals.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook , Twitter and Instagram.

 

About Conversica

Conversica is a leading provider of Conversational Automation solutions, uniquely focused on revenue growth. Conversica helps enterprise marketing, sales, and customer success teams attract, acquire and grow customers at scale across the entire customer revenue lifecycle. Conversica AI Assistants serve as digital team members and autonomously engage prospects, existing customers, or partners in human-like, two-way interactions at scale to drive towards the next best action, whether that’s scheduling a sales meeting, or gauging interest to buy additional products or services.

Processing over a billion interactions, the Conversica Conversational Automation platform integrates natural language processing (NLU & NLG), decision & policy management, business process automation and deep learning capabilities to drive customer engagement across multiple digital communication channels and languages. The Conversica platform supports over 50 integrations into the most popular MAP and CRM platforms and offers an open API for custom integration.

To learn more, visit conversica.com and follow the company on Twitter, LinkedIn and Facebook.