June

CSS Corp Identified as a ‘Leader’ in Telecom Customer Management Services (CMS) for 2017 by NelsonHall

CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Telecom Customer Management Services (CMS).

The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyses the capability of vendors across a range of criteria and identifies the best performing vendors overall and in the focus areas of cost reduction, revenue increase, and customer satisfaction.

CSS Corp was recognized for its strengths in rendering Technical Support for global telecommunications organizations. Telecom is the largest revenue generating industry segment for CSS Corp. The company supports 30 out of top 50 telecom companies (directly and indirectly) in the world.

Key highlights of the NEAT report and associated CSS Corp Telecom CMS Profile:

  • CSS Corp has been featured as a ‘Leader’ in all four categories:
  • Overall Telecom Customer Management Services (CMS)
  • Increased revenue focus
  • Cost reduction focus
  • Customer satisfaction improvements
  • CSS Corp’s strong technical support services experience for CMS telecommunications organizations
  • CSS Corp is utilizing NLP to support CMS telecommunications clients and building solutions incorporating RPA and AI.

“CSS Corp’s technical support experience has fueled its ability to provide strong technical support to telecommunications organizations. It has also illustrated proven ability to increase CSAT and reduce support costs for its CMS telecommunications clients,” Vicki Jenkins, Senior Industry Analyst, NelsonHall.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Leader” by NelsonHall. We consider our inclusion to be a testimony to our exceptional Digital and Tech Support services framework for telecom companies. CSS Corp acts as a catalyst for growth by enabling telecom companies transform from traditional models to new age service models and helps them identify new revenue streams”.

Sunil Mittal, Head of Sales and Marketing, Executive Vice President, CSS Corp said, It is an honor to be recognized as a “Leader” in telecom services by NelsonHall. Our customers in the telecom and hi-tech sector have embarked on a digital transformation journey to deliver effortless and personalized experience. We specialise in disruptive technologies such as Artificial Intelligence(AI), Automation, Analytics and Intelligent Virtual Assistants to fuel growth and innovation for our customers and help them stay ahead of the curve.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Preview: http://corecommunique.com/css-corp-identified-leader-telecom-customer-management-services-cms-2017-nelsonhall/

CSS Corp Ranked as a ‘Leader’ in Multi-Channel Customer Management Services (CMS) for 2017 by NelsonHall

Bangalore, 29th June 2017: CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Multi-Channel Customer Management Services (CMS).

CSS Corp’s multi-channel platform solution aims at providing a single view of all customer interactions and conversations. The platform promotes convergence of traditional and digital channels in the context of the customer journey, resulting in new revenue opportunities. It empowers customers to start an activity in one channel and transition seamlessly to another.

Key Highlights of the NEAT Report and associated CSS Corp Multi-Channel CMS Profile:

  • CSS Corp has been featured as a ‘Leader’ in all four categories:
    • Overall Multi-Channel Customer Management Services (CMS)
    • CX Improvement focus
    • Increased revenue focus
    • Self-service enablement focus
  • CSS Corp Multichannel solution includes:
    • Proprietary CMS platforms and frameworks encompassing AI, Analytics and Automation capabilities
    • Experience in NLP and text analytics to deliver automation of text-based channels
    • Experience in automation and machine learning to enable next-best-action tools for multichannel delivery

  “CSS Corp’s suite of proprietary multichannel platforms and their transformational approach to support, combine to address the growing requirements of customers for convenient, proactive, and personal, but above all, digital customer experience,” said Ivan Kotzev, Senior Industry Analyst, NelsonHall

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “Omni-channel customer engagement is the new frontier for personalized customer experience. NelsonHall’s recognition of CSS Corp as a ‘Leader’ further validates the remarkable Omni-channel solution that we have built for our clients to improve customer stickiness and grow wallet share through analytics.

CSS Corp’s recent investments in Cognitive Customer Experience Platform, an AI-based Voice Interface solution will further augment our efforts to streamline customer journey mapping and fuel sustainable growth,” added Manish

 CSS Corp recently unveiled its AI solution Cognitive Customer Experience Platform, where human intelligence and machine intelligence converge to provide a sophisticated, automated customer engagement solution. Cognitive Customer Experience Platform integrates with all customer channels like voice, email, chat, and website offers predictive intelligence, automated queuing, routing and channel allocation. Cognitive Customer Experience Platform has garnered rave reviews from leading media houses and the analyst community for its novel usage of AI in simplifying customer engagements.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

About NelsonHall
NelsonHall is the leading global BPS and IT services outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to the analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools, including NEAT, that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPS and IT services outsourcing evaluations.

CSS Corp wins the “Digital Company of the Year 2019” at BTVI Business Leader of the Year Awards

 Cognitive solutions and services recognized for driving innovation and outcomes for customers

 

June 10, 2019: CSS Corp, a new age IT services and technology support company, announced it has won the ‘Digital Company of the Year 2019’ at the recently concluded BTVI Business Leader of the Year Awards. The company was recognized for its innovation in digital customer experience and IT operations leveraging cognitive technologies that enable brands to deliver agility, speed, and control across customer interactions and diverse IT ecosystems.

CSS Corp’s digital solutions are built to simplify customer interactions and business operations through the implementation of AI capabilities and advanced statistical models. In a customer support ecosystem, the cognitive CX platform helps reorient organizations to adopt agile and contextual strategies that proactively assess conditions, analyze problems, and recommend solutions to drive omnichannel customer engagement. In an IT operations ecosystem, CSS Corp’s intelligent automation solutions help in dynamically and proactively monitor and manage IT infrastructure, maximizing up time. CSS Corp also helps organizations modernize their legacy applications leveraging cloud technologies. It provides a unique services value proposition that blends digital technologies with services to drive outcomes for its customers.

Speaking about the win, Manish Tandon, Chief Executive Officer, CSS Corp said, “Our deep-rooted customer-centric approach has helped us build a progressive and agile solution portfolio that elevates the customer experience. Our cognitive capabilities have been instrumental in transforming CX and IT operations for organizations across industries. We are delighted to be recognized for our innovation and are committed to maintaining our investments towards building a nimble delivery ecosystem that leverages best-in-class people, digitally mature processes and next-generation technologies that mobilize organizations to deliver stellar customer experiences.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of over 6000 technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins the Incite Customer Service Awards 2019

 Wins in the category of ‘Solution Provider of the Year’

 

June 19, 2019: CSS Corp, a new age IT services and technology support company announced today that they have won the “Solution Provider of the Year: People’s Choice” award at the recently concluded Incite Customer Service Awards 2019 event. The award ceremony was part of The Customer Service Summit West 2019 event in San Diego, organised by the Incite group. CSS Corp’s Cognitive Customer Experience (CX) portfolio was chosen as the best solution of the year from amongst other leading IT players.

CSS Corp’s Cognitive Customer Experience (CX) portfolio has been built to help brands drive superior customer lifecycle management powered by artificial intelligence and advanced analytics capabilities. The portfolio integrates technologies like chatbots, automation, consumer insights, knowledge management, Robotic Process Automation (RPA) and mobile applications through an outcome-based service model to deliver enhanced customer experiences. In a business outcome context, it also enables new revenue opportunities for organizations by leveraging advanced applied analytics to map a customer’s journey, personalize interactions and enable purchase decisions.

Speaking about the win, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted to be recognized by the Incite group for our unique service model that delivers stellar customer experiences. It is a testimony to our underlying philosophy that customers are at the centre of the business ecosystem. Through our cognitive CX portfolio, we are committed to offer disruptive customer service solutions that enhance engagement and exceed expectations. We will continue to invest in developing solutions that enable our customers to dynamically react to the ever-changing customer intent and proactively resolve their challenges”.

 The Incite Customer Service Awards unite leading minds at the forefront of customer service and aim to shine a spotlight on the achievements of those who are truly exceeding customer expectations. This year, companies of all sizes from around the world and across industries were part of the evaluation. Entries for each category were evaluated by a panel of judges who shortlisted 8 finalists based on relevant criteria. The People’s Choice Awards results were based upon an evaluation of maximum votes garnered from people who voted from the shortlisted finalists.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of over 6000 technology professionals across 18 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

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