May

CSS Corp launches ‘Earn as You Learn Program’ in association with BITS Pilani

Specialized M.Tech Work Integrated Learning Program to upskill its employees in India

Bangalore, May 17, 2017: CSS Corp, a leading IT Services and Technology Support company, today announced the launch of its ‘Earn As You Learn’ program – a specialized M.Tech Work Integrated Learning Program, in association with BITS Pilani. The program is 100% sponsored by CSS Corp, and will help its employees in India to acquire knowledge and skills required for excelling in their careers with the added advantage of gaining a top-notch M.Tech. degree in Software Engineering from one of India’s most prestigious universities.

The M.Tech Work Integrated Learning Program will be open to all CSS Corp employees, who meet the qualifying criteria, and have completed a minimum tenure of 6 months with the organization. The program offers a unique opportunity to employees to enhance their academic qualifications while gaining significant professional experience. The 4-year Integrated Learning Program is designed to create a pool of industry-ready technology professionals.

Speaking about the association, Manish Tandon, Chief Executive Officer, CSS Corp said, “CSS Corp believes in investing in its people, their learning and their development. Our M.Tech Work Integrated Learning Program for B.Sc. / BCA Graduates from BITS Pilani is testimony to this. As a new-age company, we are strongly focused on innovation. Our clients are among the world’s top technology companies and there are interesting shifts happening in their ecosystem. Through this initiative, we see a great opportunity to bring our employees up to speed with the latest technologies. This would have a positive cascading effect on the services we can deliver to our clients.

With our rich legacy of expert innovation and employee development track record, we are committed to provide challenging career opportunities for high performing employees in the technology space. We are confident that this program in association with BITS Pilani, will set new precedents in learning and development in the Indian technology space.” said David Raj, EVP & Chief HR Officer at CSS Corp.

Work integrated learning has been a core element of the educational philosophy at BITS Pilani, and it is our firm belief that life-long learning is key to achieving professional success and organizational development. We believe that organizations such as CSS Corp, which provide opportunities to their employees to enhance their academic qualifications and technical skills while gaining significant professional experience, will remain prepared to tackle business challenges of the future.” said  Prof. G. Sundar (Director – Off Campus Programmes and Industry Engagement, BITS Pilani)

As a part of the program, the first set of B.Sc. and BCA graduates will be joining in May 2017. Initially, candidates will undergo 60 days of CSS Corp’s intensive New Hire Training. On successful completion of the course, successful candidates will get deployed in various projects. At the end of 6 months, all employees who have qualified from this lot, will join the BITS M.Tech program which will commence in Jan/Feb 2018.  Once these candidates meet the relevant performance criteria, both in CSS Corp and in the M. Tech program, they will earn their final degree from BITS Pilani.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

Media Contacts:

CSS Corp
Sivaram Kanthimathinathan: +91-9986070780 l Sivaram.Kanthimathinathan@csscorp.com

Genesis Burson-Marsteller
Juhi Chauhan: +91-8095230405 l  juhi.chauhan@bm.com

CSS Corp Recognized for its Digital Excellence, wins ‘The Golden Globe Tigers Award 2018’

Digital Customer Engagement Platform ‘Cognitive Customer Experience Platform’ recognized for Business Innovation

India, May 04, 2018: CSS Corp, an IT services and technology support company, announced today that it received the 2018 Golden Globe Tigers Award in the Business Innovation category. The results were declared at Pullman Kuala Lumpur City Centre in Malaysia. CSS Corp was recognized for its novel adoption of AI in customer support operations through its digital customer engagement platform, Cognitive Customer Experience Platform.

CSS Corp’s digital platforms help simplify complex business processes and streamline customer life cycle management. The platforms provide omnichannel customer experiences and enable new revenue opportunities for organizations. In a customer support ecosystem, CSS Corp’s digital customer engagement framework provides a convenient digital engagement channel, uses AI and analytics to identify the best course of action, and guides customers and engineers through specific resolutions.

Speaking about the win, Manish Tandon, Chief Executive Officer, said, “Being a customer-obsessed organization, we realize that deep understanding of the customer’s intent and the problem is key to providing a better experience. CSS Corp is deeply invested in digital and we are honored to be recognized for our innovation in delivering stellar customer experiences.”

“CSS Corp reaffirms its commitment to using emerging technologies to create high-quality, personalized customer experiences. We continue to make significant investments in Cognitive Customer Experience Platform industry-specific solutions in telecom, media, technology, retail, and CPG industries. It has been very well-received by our clients, industry analysts, and thought leaders as a way to drive growth, agility, and enterprise transformation. It is indeed a proud moment for all of us to receive this award,” said Sunil Mittal, EVP & Chief Sales and Marketing Officer.

 

About CSS Corp
CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

 

Media Contact:
CSS Corp – Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Secures a Win for Best Use of Emerging Technologies at IMC Digital Technology Awards

India, May 07, 2019: CSS Corp, a new-age IT services and technology support company, recently bagged the SmartTech Award under the “Best Use of Emerging Technologies” category at IMC’s Digital Technology Awards. The event was hosted by IMC Chamber of Commerce and Industry at St. Regis Marriott Hotel in Mumbai. The company was recognized for its innovative adoption of Artificial Intelligence (AI) in Customer Service Management.

CSS Corp’s homegrown customer experience solution helps simplify complex business processes and streamlines customer life cycle management. By using artificial intelligence, the solution leverages real-time data to effectively deliver personalized and context driven customer engagement. Additionally, in a customer support ecosystem, CSS Corp’s platform uses AI and analytics to identify issues, analyze the best course of action and guide customers through specific solutions.

Speaking about the win, Manish Tandon, Chief Executive Officer, said,” It is an honor to be recognized for our innovation in digital capabilities and excellence. This accolade strongly reaffirms our expertise and nimbleness in understanding our customers’ needs and delivering fulfilling experiences through cutting edge technologies. We will continue to invest in using emerging and agile technologies to further innovate, and empower businesses to achieve their business outcomes while delivering unparalleled customer satisfaction.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,600 technology professionals across 17 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About IMC Chamber of Commerce and Industry in India

The IMC Chamber of Commerce and Industry is an independent governing body in India for the industry sector and technology enthusiasts. It started over 100 years back to represent Indian businesses and has gradually entered into tracking technology adoption across industries. Set up in 1907, in the wake of the ‘Swadeshi Movement’ to represent Indian businesses. IMC is a premier Chamber of trade, commerce and industry in India. Headquartered in Mumbai and a strong presence in Delhi, the Chamber has more than 3000 members, comprising a cross section of the business community. It plays an advocacy role on a wide range of matters and acting as an impetus to growth and development of businesses, on policy and implementation matters.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Conducts Computer Literacy Training Program for Autistic Students

May 09, 2019: CSS Corp, a new-age IT services and technology support company, organized a ‘Computer Literacy Training program’ for students of Jayam Special School, Chennai from March 14th to April 26th, 2019. The program equipped autistic students with essential IT skills such as word processing and computer safety. To ensure students have ongoing access to IT equipment, CSS Corp also set up the school’s first computer lab.

The initiative is a part of CSS Corp’s ‘Digital Literacy’ CSR program, which aims to equip students with the computer skills necessary for modern life.

During the program, CSS Corp employees worked closely with school authorities to conduct engaging training sessions that equipped students with vital digital skills. Highlights included:

  • Introduction of a computer literacy program as part of the school curriculum
  • Students with speech impairments learned to communicate with teachers using technology
  • Students participated in fun activities such as envelope and cover making, and were invited to display their art skills at the CSS Corp facility in Chennai

CSS Corp has organized IT training programs for close to 2,200 students across a variety of Chennai schools, including a ‘Computer Literacy Program’ at a Government Girls Higher Secondary School during 2018. Students attending these programs are trained in word processing, spreadsheets, and Internet safety, and also receive career and development counseling.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,600 technology professionals across 17 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins ‘The Golden Globe Tigers 2019 Awards’ from CMO Asia Group

May 23, 2019: CSS Corp, a new age IT services and technology support company, today announced that it has won ‘The Golden Globe Tigers 2019 Awards’ in the Business Innovation category. The results were declared by the CMO Asia group at the Le Meridien hotel in Malaysia. CSS Corp was acknowledged for its intelligent automation capabilities, built with innovative solutions that enable IT operations to become more agile and accessible for enterprises.

CSS Corp’s intelligent automation for IT operations has been designed to leverage the transformative potential of cognitive technologies to drive customer centricity, simplify businesses, and ensure top-notch service delivery and management for enterprises. By infusing intelligence into IT operations, the platform promotes the highest level of predictability and service-level optimization, providing agility, speed, and flexibility.

Speaking about the win, Manish Tandon, Chief Executive Officer, CSS Corp, said, “We are deeply honored to receive this prestigious award for our innovative service model in IT operations. Our cognitive solutions have been a catalyst in transforming traditional IT ecosystems into smarter hybrid frameworks, adding more value to our customers. We continue to work on empowering our customers to drive greater business agility and efficiency through context-driven IT operations.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,600 technology professionals across 17 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as a “Leader” by NelsonHall in recent NEAT Analysis for Customer Management Services (CMS) 2016

17th May, 2016 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall in the “Leaders” quadrant in their latest NEAT analysis on Customer Management Services (CMS)

Key Highlights of the NEAT Report and associated CSS Corp CMS Profile:

    • CSS Corp has been featured as a ‘Leader’ in Overall CMS and also as a ‘High Achievers’ in the following categories:
      • Revenue increase focus
      • Cost take-out focus
      • Customer experience improvement focus
    • NelsonHall recognizes CSS Corp’s vertical expertize with long term client partnerships in hi-tech, telecom, and networking OEM sectors
    • CSS Corp’s analytics capabilities to pre-empt technical issues with end-user devices
    • NelsonHall acknowledges our strong positioning in IoT and home automation support markets
    • Report features CSS Corp’s IPs Active Suite of products:
      • Active Edge: Omni-channel CRM with 360° view of customer engagements
      • Activei: Support augmenting tool/app for IoT ecosystem
      • Active Insights: providing predictive analytics and business intelligence support

Quotes:

According to Ivan Kotzev, Principal Analyst, NelsonHall

“CSS Corp’s proprietary tools and strong focus on analytics and process automation enables it to address a growing client demand for higher value add services and closer partnerships between customer services outsourcing vendors and clients. Benefiting from its expertise in premium technical support and self-diagnostics, CSS Corp is also well positioned to be an early leader in the global IoT support market.”

According to Raj Reddy, Chief Delivery Officer, CSS Corp

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. We consider our inclusion in the CMS NEAT analysis report, further reinforces our position as disruptive player in providing great tech support which is integral to us in providing superlative Customer Experience (CX).

Our success is attributed to our proprietary Active Suite platform which integrates automated support (Activei) , analytics led predictive support (Active Insights) and Premium Tech support (PTS) powered by a robust Knowledge management system(ActiveEdge). Active Suite platform not only made us a trusted advisor to our clients in their growth journey, but also enhanced “Customer Lifetime Value”, and hence opening up new revenue opportunities to our clients.

In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in disruptive technologies likes IoT, M2M support, self-heal and analytics to deliver superlative CX.”

Interesting Collaterals:

CSS Corp’s Support Capability Videos: Corporate Overview, Premium tech Support (PTS), Activei

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
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