November

CSS Corp to Exhibit at AWS re:Invent 2017

Las Vegas, November 23, 2017 – CSS Corp, a new age IT services and technology Support Company, will be exhibiting at AWS re:Invent 2017 on November 27th, 2017 in Las Vegas. CSS Corp will be present at booth #1537 at The Venetian, Palazzo and Sands Expo Hall as a Bronze Sponsor.

At the event, CSS Corp will be demonstrating their industrialized cloud migration capabilities and success stories in collaboration with Amazon Web Services (AWS).  

CSS Corp is an Advanced Consulting Partner in the AWS Partner Network. CSS Corp has developed a complete suite of solutions to shift from a “Program” to “Continuous Delivery” model for AWS cloud adoption. CSS Corp provides world-class cloud migration and management solutions to customers across various industries as they embark on their digital transformation journey. Some of their key cloud customers include the digital marketing division of world’s leading FMCG company, engineering division of a large tire manufacturer and a learning management company.

The company has deep expertise in migrating large volumes of applications rapidly to the cloud ensuring a risk-free and secure migration. CSS Corp’s cloud transformation services enable enterprises, simplify migration planning, weed out complexities to improve productivity, and move beyond Infrastructure as a Service (IaaS) to Platform as a Service (PaaS). CSS Corp’s Accelerated Cloud Transformation (ACT) Solutions optimize cost and boost operational efficiency. CSS Corp will also showcase their Artificial Intelligence (AI) and automation capabilities in managing AWS cloud instances.

CSS Corp’s flagship cloud solutions Cloud Map, Cloud Path and Cloud Drive are designed to migrate and manage AWS workloads seamlessly, deliver exceptional results and maximize the benefits of the cloud. CSS Corp has leveraged the power of AWS to help companies across verticals transform their business operations through seamless cloud migration. The company has been providing large scale migration of apps and data to the cloud to leading Fortune 1000 companies.

To know more, please visit the CSS Corp booth at AWS re:Invent, where you will also get the chance to experience their new age solutions that are designed to reimagine customer engagement.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

For more information please visit www.csscorp.com

Media Contact:

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

Parks Associates: More than 50% of consumers who set up smart home devices themselves report setup problems

~ Webcast to address tech support opportunities through automated cognitive and intelligent technologies and automated connected devices ~

Dallas, Texas, November 8, 2018: Parks Associates research finds most smart home owners set up their devices on their own and more than 50% of these consumers report setup problems. These issues have not translated into greater adoption of tech support services—one-fifth of U.S. broadband households have a subscription. The research firm will examine opportunities to improve tech support services using cognitive and intelligent technologies and automation in the webcast “Cognitive Support Solutions: Delivering the Best Connected Experience” on Tuesday, November 13, 11 a.m. CT.

The webcast, sponsored by CSS Corp, presents strategies for tech support providers to automate support processes while still delivering personalized and valuable user experiences.

“In today’s connected household, support services must expand to offer comprehensive protection for the whole home network, with knowledge of all connected devices, their capabilities, and how they interact with each other,” said Patrice Samuels, Senior Analyst, Parks Associates. “This service creates multiple support challenges, so cost control is another obstacle. AI and other adaptive tech innovations can help companies develop a service that is cost-effective yet still deliver positive user experiences.”

“The power of information and choice that today’s consumers enjoy make them more aware and in control of what they want than ever before,” said Sid Victor, Vice President & Head of Customer eXperience Services, CSS Corp. “This paradigm shift has made customer experience (CX) the new differentiator as empowered customers are calling the shots. At CSS Corp, we’ve taken an experience-first approach to orchestrating our customers’ digital journeys. Our unique point-of-view from being the perfect intersection of a customer experience practitioner and digital Services provider gives us an unprecedented edge in crafting the ideal digital journey for our customers. CSS Corp’s offers modular, context-aware, and outcome-based cognitive automation models to create hyper-personalized customer experiences.”

During the webcast, Samuels and Victor will share insights on:

  • Consumer expectations for support
  • Automation built on intelligent devices that deliver personalized connected experiences to consumers
  • The impact of support on customer experience and actions
  • Outcome-based automation services and their impact on business outcomes

“Connected devices are taking a more central role in a variety of contexts,” Samuels said. “Use cases extend from entertainment to health and home security, and automated solutions with the proper intelligence can deliver convenience and personalization to the consumer through multiple support scenarios.”

For more information and to register for the webcast, visit http://www.parksassociates.com/cognitive-nov2018. To speak with an analyst about this research, contact Julia Homier at julia.homier@parksassociates.com, 972-996-0214.

 

About Parks Associates

Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions. http://www.parksassociates.com

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp’s customer ALE wins Certified Support Staff Excellence Center Award 2018 at the TSW Conference

~ CSS Corp offers technology support capabilities to 30 out of the top 50 telecom companies globally ~

 

Bangalore, November 20, 2018: CSS Corp, a new-age IT services and technology-support company, today announced that its customer ALE International operating under the Alcatel-Lucent Enterprise brand (ALE) has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology Services Industry Association (TSIA).

CSS Corp has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service. Leveraging CSS Corp’s technology support platforms, ALE was able to bring down recurring ticket incidents by nearly 20%, while fully resolving customer queries, thus improving customer satisfaction across four regions and global support centers.

CSS Corp works with 30 out of the top 50 major global telecom service provider/telecom operator companies globally, enabling them to deliver seamless customer engagement while creating additional revenue generation avenues. CSS Corp’s comprehensive enterprise support offerings span all aspects from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It enables enterprises to move from a reactive support model to a pre-emptive and proactive support model by leveraging the automation and high-end data analytics.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Delivering seamless CX is a critical imperative for telecom companies in today’s digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of technology and expertise.”

 

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About ALE International

 The mission of ALE is to make everything connect to create the customized technology experiences customers need. From the office, the cloud or in combination, ALE delivers networking and communications that work for people, processes and customers. A heritage of innovation and dedication to customer success has made the organization an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, the company’s 2,200+ employees and 2,900+ partners serve across more than 50 countries marketed under the Alcatel-Lucent Enterprise brand. This is achieved through digital transformation tailored to each organization. ALE integrates systems, deploys analytics, and leverages mobility and the Internet of Things through innovative new business models to lay the foundation for all future innovations.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp wins Best Outsourcing Provider of the year 2021 at ICMI Global Contact Center Awards

Bangalore, India: November 03, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has won the ‘Best Outsourcing Provider 2021’ by the International Customer Management Institute (ICMI). The company was named as the winner at the ICMI Global Contact Center & Digital Experience Expo event. This year, the virtual event witnessed over 2,000 contact centre leaders and innovators from across the globe.

Over the last few years, CSS Corp has significantly enhanced its capabilities in the customer experience and technical support arena by transforming customer support from an effort-led into an intelligence-led ecosystem. The company’s prowess in leveraging new-age solutions and AI-led platforms, coupled with differentiated business models, has enabled it to consistently deliver business outcomes for its customers. Its digitally-infused operations have allowed the company to stay nimble and adapt itself to the fast-evolving industry landscape.

Speaking on the occasion, Sunil Mittal, CEO at CSS Corp, said, We are delighted to be recognized as the best outsourcing provider of the year 2021 by ICMI. Over the past few years, CSS Corp has positioned itself as a leader in driving outcome-led CX transformation for our clients. Our extensive domain expertise, global delivery capabilities, strategic investments in future-ready tech platforms, and resource training, make us a preferred and trusted outsourcing partner for our customers.”

“In the services landscape, we understand that one size doesn’t fit all, hence we strive to engineer customized, and scalable solutions that fit within our clients’ business environments. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech capability, and spirit of co-innovation with our customers,” Sunil added.

“Each year, the best of the contact center industry showcase their innovation at the ICMI awards, and this year’s award winners should be doubly commended for excelling during a turbulent time,” said Craig Idlebrook, Program Manager, ICMI Global Contact Center Awards.

The Global Contact Center Awards honor and recognize companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments within the contact center industry.

About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

For information on the 2021 Global Contact Center Awards program, click here

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

CSS Corp Recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2021 for its AI and Analytics Capabilities

This is the second consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant

Bangalore, India — November 11, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The ISG report underlines CSS Corp’s digital capabilities towards meeting the ever-evolving needs of enterprises for well-orchestrated intelligent automation capabilities and to deliver higher productivity, cost optimization, improved data accuracy, and superlative customer experience. CSS Corp’s ability to continuously invest, improve and innovate has helped it to secure a leadership position in the AI & Analytics and Social Media CX quadrants of the report. It is also positioned as Product Challenger in Digital Operations and Work-From-Home CX Services quadrants of the report.

The company has received this recognition for its proprietary AI and analytics-based solutions and its automation-led operations, which have stood out in the customer experience service providers landscape. With its technology-led approach to customer experience complemented by a strong global team of professionals and innovative business models, CSS Corp has emerged as a compelling alternative to the traditional contact center service providers. The company’s flagship CX transformation platform, CSS EDISON™ is an end-to-end modular cloud-based intelligent platform that drives superior customer and employee experiences through a unique combination of easy-to-deploy intelligent modules, best-in-class professional services, and outcome-focused commercial models. The platform has already received rave reviews from industry analysts and received positive customer feedback for being an outcome-driven solution.

Sunil Mittal, CEO at CSS Corp, said, “We are proud to be recognized as a leader by ISG yet again. The customer engagement layer at organizations has gained unprecedented strategic importance in today’s times. Our solutions enable our customers to unlock the value of digitalization, transform customer engagement and deliver unrivalled customer experiences that drive business outcomes. This recognition is a testimony to our capabilities to provide best-in-class CX and support, enabled by innovative technology solutions, resilient operations and disruptive business models to maximize the value we deliver to our clients.”

Namratha Dharshan, ISG Lead Analyst, said, “It’s great to see CSS Corp getting recognized the second time in a row. CSS Corp has excelled and managed to carve a niche for itself in a crowded CX market by bringing AI and analytics capabilities to its clients. They have also been successful in deploying and delivering tangible results to their clients across geos. Their continuous investment and innovation, coupled with a highly differentiated pricing model, is a strong factor of consideration for enterprises to engage with CSS Corp and explore the art of the possible.”

About ISG (Information Services Group)

ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

CSS Corp Signs Strategic Partnership with Resolve Systems to Help Organizations Accelerate Intelligent IT Automation and Digital Journeys

CSS Corp Signs Strategic Partnership with Resolve Systems to Help Organizations Accelerate Intelligent IT Automation and Digital Journeys

San Jose, CA & Campbell, Calif – November 16, 2021: CSS Corp, a global customer experience and technology services provider, and Resolve Systems, the leading intelligent IT automation software vendor, today announced a strategic partnership to deliver industry-specific and automated IT operations solutions that help customers achieve operational efficiency through AI and automation. This partnership will enable both organizations to manage and optimize the full spectrum of enterprise IT operations while driving targeted business outcomes for clients.

CSS Corp leverages over 25 years of expertise in IT consulting and managed services with deep experience working with product and platform businesses across different industry verticals. The company’s integrated IT services across digital engineering, platform support and cloud operations are designed to address industry-specific business outcomes. Resolve helps enterprises achieve agile, autonomous operations with an industry-leading intelligent IT automation platform that powers more than a million automations every day – from simple, repetitive tasks to complex processes.

Enterprises aren’t able to harness the power of automation because of distributed silos of technology-specific automation use cases. We plan to orchestrate industry-specific business outcomes by combining Resolve’s intelligent automation capabilities with CSS Corp’s deeper understanding of customers’ business and integrated IT solutions across applications, infrastructure, and platforms. The strength of both the companies across geographies, deep domain expertise in automation, advanced analytics, and insights, is complementary,” said Ajay Tyagi, Executive Vice President, CSS Corp.

Gabby Nizri, Chief Strategy Officer, Resolve Systems, said, “With the acceleration of digital transformation post-pandemic, enterprises are evaluating new operational models, reimagining their IT workflows, processes, and resource deployments under the new work-anywhere reality. In this environment, the role of intelligent IT automation is indispensable. The partnership with CSS Corp brings more than 25 years of expertise in IT services, deep knowledge, and best practices to help enterprises meet their digital transformation objectives.”

This partnership will leverage both companies’ resources, technologies, industry expertise, and market presence, including technical collaboration across the organizations and joint global go-to-market initiatives. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers by accelerating their automation journeys and addressing challenges posed by the increasing IT complexity across the organization.

About Resolve Systems

Resolve Systems helps enterprise technology teams worldwide achieve agile, autonomous operations with an industry-leading intelligent IT automation platform. With more than a decade of automation expertise, Resolve’s solutions are purpose-built to address challenges posed by increasing IT complexity. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, discovery and dependency mapping, event management and remediation, and enterprise orchestration. Resolve enables organizations to maximize operational efficiency, overcome labor shortages, reduce costs, quickly troubleshoot, and fix problems, and accelerate service delivery. Resolve is majority-owned by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies.

Learn more at resolve.io or follow us on Twitter @ResolveSystems.

 

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