October

Independent Research Firm Names CSS Corp as a ‘Strong Performer’ in Customer Analytics Services

Bangalore, October 03, 2017 – CSS Corp, a new-age IT services and technology support company, has been recognized as a “strong performer” in The Forrester WaveTM Customer Analytics Service Providers, Q3 2017. The report evaluates and rates the top customer analytics service providers globally on a 33-criteria scale.

Brandon Purcell- Senior Analyst serving Customer Insights professionals at Forrester Research wrote in the report, “CSS Corp is strongest for customer support. CSS Corp excels in delivering state-of-the-art customer support solutions to its clients. And since artificial intelligence is quickly transforming the world of customer support, CSS Corp is making considerable investments in AI. Its Innovation Lab, an internal team consisting of 50 designers, programmers, and AI and natural language processing (NLP) experts, is tasked with designing next-generation AI platforms for its clients. Cognitive CX Platform, CSS Corp’s virtual assistant platform enabling voice and text interactions for customer service, is one of the lab’s most recent innovations.

CSS Corp’s indigenous customer analytics platform, “Active Insights”, is an end-to-end solution with extensive data ingestion, analytics and reporting capabilities. The platform is powered with AI capabilities and advanced statistical models that drive customer lifecycle management to understand customers’ intent, issues and proactively hit the target with the right recommendations and remediation.

Active Insights platform connects to multiple data sources including structured, unstructured, semi-structured, social media and sensor data. It analyzes and predicts data in real-time, high velocity, low latency and batch processing modes. Active Insights offers intelligent insights about customer sentiments, buying behaviors and satisfaction scores that drive business success.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Strong Performer” in Customer Analytics Services by Forrester.  At CSS Corp, AI and Analytics is at the heart of our business strategy. We are trying to break the stereotypes in services industry through adoption of new age digital technologies that are complementary in nature. Our customer analytics services act as a catalyst for growth by enabling companies across industries to transform from traditional business models to new age service models and helps them identify new revenue streams.

 Sunil Mittal – EVP, Chief Sales and Marketing Officer said, As businesses become more insights driven, it becomes imperative for analytics vendors to deliver real, measurable impact that makes a critical difference to clients’ businesses.

We help companies simplify business processes, understand customer’s next best action and drive additional revenue. We provide insights into customer operations, propensities and issues resulting in enhanced experience and new business opportunities. I believe that this recognition by Forrester marks yet another milestone in our journey towards becoming the partner of choice for global organizations,” he added further.

 About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address specific customer needs. The company partners with leading enterprises to help realize their strategic business outcomes.  Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

For more information please visit www.csscorp.com

CSS Corp Named a “Leader” in NelsonHall’s NEAT Research on Digital Customer Experience

~ Recognized for a strong focus on driving revenue generation for customers through the adoption of digital CX services ~

Bangalore, October 11, 2018: CSS Corp, a new-age IT services and technology support company, announced today that it has been named as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience. NelsonHall is a leading independent global analyst firm for the business and IT services industry. The study evaluated 26 top vendors on their ability to drive revenue generation for their customers through the adoption of digital technologies.

The study underscored CSS Corp’s focus on driving revenue generation for customers through the contextual adoption of emerging technologies like AI, analytics, and automation. CSS Corp has been offering CX management services for some of the world’s most recognized brands and helping them create more engaging CX, drive enhanced revenue generation per user (ARPU), and increase predictability in business operations.

The company is betting big on its cognitive platform, Cognitive Customer Experience Platform, to bolster its customer experience strategy. Cognitive Customer Experience Platform is an integral part of CSS Corp’s Cognitive Support Services, which is an outcome-based automation solution to help brands transform their customer experience management approach. This solution automates 30-50% of a typical customer support operation and the customers are charged only for the transactions that the platform resolves. The solution is completely modular, so customers can pick and choose the components that they need and integrate them into their existing technology infrastructure. Customers usually do not make any upfront investment to use Cognitive Customer Experience Platform and only pay from the cost savings realized through automation.

Speaking on the occasion, Manish Tandon, CEO, CSS Corp, said, “Brands are innovatively using technology and processes to drive critical customer outcomes, and cognitive services are at the heart of digital customer experience. At CSS Corp, we continue to drive new outcome-based engagement models that enable our customers to embrace digital transformation in a risk-free manner.”

“To be recognized by NelsonHall as a leader in digital CX is another testimony of our capabilities and experience in winning customer trust and forging meaningful relationships in the ecosystem,” he further added.

Sunil Mittal – EVP, Chief Sales, and Marketing Officer, said, “As businesses continue to evolve, building engaging CX can be the critical differentiator in driving business outcomes. At CSS Corp, our continued focus is to drive stellar customer experiences through our cognitive approach and help our customers unlock new growth and revenue generation opportunities. This latest recognition by NelsonHall marks another milestone in our journey to be a trusted technology partner for organizations globally.”

Ivan Kotzev, the CX Lead Analyst at NelsonHall, said, CSS Corp’s capabilities to integrate analytics and automation in context-driven support helps the effective activation of digital channels and the delivery of personalization. The company’s proprietary CX platforms are a differentiator in assisting clients on their digital transformation journeys.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins Gold at 10th Annual 2018 Golden Bridge Awards

~ Proprietary cognitive assistant platform Cognitive CX Platform recognized under the Innovations in Technology – IT Services category ~

Bangalore, October 22, 2018: CSS Corp, a new-age IT services and technology support company, today announced that its cognitive assistant platform Cognitive CX Platform has been awarded Gold at the 10th Annual 2018 Golden Bridge Awards. The award will be presented in San Francisco on Monday, October 29, 2018, during the red-carpet ceremony.

CSS Corp has built Cognitive CX Platform to help brands reorient their customer experience approach through an outcome-based model. The company enables organizations to adopt contextual digital strategies and proposes solutions that automate interactions, amplify customer service agents and simplify their operations.

CSS Corp’s Cognitive CX Platform ties four crucial components of customer lifecycle management:

  • Customer experience enhancement
  • Digital journey orchestration
  • Revenue generation
  • Outcome-based delivery

The company is investing significantly in its Cognitive CX Platform platform to help businesses anticipate and resolve customer issues at scale and at manageable costs. The company recently released the enterprise version of the Cognitive CX Platform platform that focuses on streamlining and modernizing enterprise support operations.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Brands that master personalization and bring deep, intuitive customer experiences through smarter technology will thrive in the digital future. CSS Corp’s deep capabilities in digital, coupled with our obsessive focus on customer centricity has helped us to offer unique expertise to our clientele and aid in their transformation journeys.”

“This recognition is another milestone in our innovation journey, as we continue to explore new frontiers in creating cognitive solutions for tomorrow’s business problems,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Our digital-focused strategy and innovation roadmap has helped us to develop intuitive solutions that identify new revenue opportunities and power growth for our customers. Our cognitive platform Cognitive CX Platform is born out of this approach, and since its launch, Cognitive CX Platform has helped us to explore greater personalization in CX, for our clients.”

“We are honored to be recognized by Golden Bridge Awards, and we will continue to push new boundaries in customer excellence through cutting-edge innovation and intelligent technology,” he further added.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Opens New Delivery Center in Manila, Philippines to Complement Its Growth and Expansion Strategy

~ Opens second center in the city to address growing business needs and attract new millennial talent ~

Philippines, October 16, 2018: CSS Corp, a new-age IT services and technology support company, today announced the opening of its new delivery center in Manila, Philippines. The new center is located in Bonifacio Global City, the financial and lifestyle district of Manila.

The new facility in Manila is the latest addition to CSS Corp’s growing portfolio of delivery centers globally, which are aimed at providing new age services and tech support to the global clientele. The company plans to hire over 400 local employees over the next six to eight months, in areas such as technical support, helpdesk, customer support and account management. This development comes as part of the company’s growth strategy to expand in local markets.

CSS Corp launched its first center in Manila in the year 2009 and continues to focus on building diversified talent and capabilities for its customers. The 24,218-sq. feet new facility will house 400 employees, and will feature state-of-the-art workspaces, two training centers, technical labs, collaboration rooms and recreational areas including a 24-hour cafeteria, karaoke and billiard rooms. The entire center has been designed keeping sustainability and employee-friendliness in mind.

“We are thrilled to announce the launch of our new delivery center in Manila. We are thankful to the Philippine Economic Zone Authority (PEZA) for their continued support, and we look forward to a long-term, strategic and fruitful association that will complement our mutual vision of growth,” said Manish Tandon, CEO at CSS Corp.

Manish further added, “Philippines continues to emerge as an outsourcing hotspot for global players, given its strong understanding of customers in US and EU, coupled with the surge in digital-savvy talent and technical skills. We are confident that the new delivery center will aid our strategic vision of being more to our customers, while remaining committed to the local economy within the country.”

“At CSS Corp, we remain committed to driving growth for our customers, employees and the ecosystem, while delivering digital innovation and superior customer experience to our clients. Philippines, with its ease of doing business, burgeoning tech talent, and exceptional language skills, has become a favored destination for support capabilities, especially with the rise in cognitive technologies. Coupled with strong labor policies and government incentives, the country brings tremendous potential for growth in the near future,” said Arvind Kingsly Appavu, Country Head & AVP – Philippines at CSS Corp.

In 2017, CSS Corp opened two new development centers, one in Costa Rica in December and another in Bengaluru, India in April. With the new center in Manila, CSS Corp has increased its presence in Asia to 8 locations, as a part of its strategic vision to offer infrastructure and tech support capabilities to its customers across the world.

The Philippine IT-BPM industry targets to generate 1.8 million direct employment by 2022 under the Accelerate PH: Future Ready Roadmap 2022 by the Information Technology and Business Process Association of the Philippines (IBPAP). It also hopes to help create more than 5 million jobs in other sectors, making it the single largest creator of jobs in the Philippines.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp wins Gold in IT Services at the 11th Annual 2019 Golden Bridge Awards®

~ CSS Corp’s Innovative Network Services and Solutions Emerge at the Top~

  

Bangalore, October 28, 2019: CSS Corp, a new-age IT services and technology company, has won Gold in the 11th Annual 2019 Golden Bridge Awards® for its Innovative Network Solutions. The company was bestowed with the ‘Best Solution of the Year’ title in the IT services category. The award was presented in San Francisco on October 28, 2019, during the red-carpet awards ceremony.

CSS Corp’s innovative network solutions are designed to enable telcos to address the challenges associated with 5G installations and accelerate their 5G rollouts. Leveraging cognitive technologies such as AI/ML, advanced analytics and intelligent automation, the solutions drive network transformation reliably and cost-effectively. Built on their multi-vendor and multi-technology networks expertise, the end-to-end solutions cover advanced network planning, NFV automation, digital quality assurance, field operations optimization, and cognitive network operations. Developed in CSS Corp’s state-of-the-art innovation labs, the solutions enable organizations to scale up their resilience, business agility, and operational excellence.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Building a system that is agile and intuitive with a deep focus on business operations and customer experience is indispensable today. Our digital-focused strategy and innovative network solutions have helped us to offer flexible and value-based services to our clientele, and fast-track their network transformation journeys. This award is a testament to CSS Corp’s vision to offer best-in-class solutions that leverage cognitive technologies to solve a wide range of business problems. I’m proud that our solutions have been appreciated by more than 160 esteemed jury panelists from a broad spectrum of industries around the world.”

 “We will continue to push boundaries and explore new frontiers in bringing more cutting-edge and cost-effective network solutions for our customers to enable them to succeed.”

About CSS Corp

CSS Corp is a new age IT Services and technology company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 6,400 technology professionals across 18 global locations are passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

About Golden Bridge Awards

The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, executives and management teams, women in business and the professions, innovations, best deployments, product management, public relations, marketing, corporate communications, international business, and customer satisfaction programs from every major industry in the world. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups. More than 160 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2019 Golden Bridge Awards Finalists and Winners.

 

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp emerges as a Global Leader in ISG Provider LensTM Contact Center – Customer Experience Services 2020 report

Named as a Leader in AI & Analytics quadrant of global report

 

Bangalore, India – 22 October 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has been recognized as a Leader in the ISG Provider LensTM Contact Center – Customer Experience Services Global 2020 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The report by ISG underlines CSS Corp’s ability towards meeting the needs of enterprises for well-orchestrated intelligent automation capabilities to automate processes and to deliver higher productivity, reduced costs, improved data accuracy and an enhanced customer experience. CSS Corp was named a Leader in the AI & Analytics quadrant of the report. It was also positioned as Product Challenger in the Digital Operations quadrant of the ISG Provider Lens Contact Center – Customer Experience Services US 2020 report.

The company has received this recognition for its comprehensive suite of services driven by solutions such as Digital Contact Center 2.0 (DCC 2.0) to drive transformation and OpsMAX framework to empower employees, and by exhibiting traits of partnership to seamlessly meet and address the needs of its clients. In addition, its differentiated outcome-based pricing model and expertise in delivering insights for customers has been adding value to its fast-growing portfolio of clients.

“Disruptive technologies and engagement models are accelerating the pace of digital transformation at contact centers as they re-imagine how they can ensure a smooth and frictionless customer experience. CSS Corp has constantly endeavoured to provide world class end-to-end support, enabled by innovative technology solutions and business models. We are proud to be the leaders in this domain and aim to continue to maximise the value we deliver to our clients,” said Sunil Mittal, EVP, CSS Corp.

“CSS Corp has put AI and analytics to effective use across enterprise clients. The company has exhibited skin in the game with its differentiated pricing models and significant business outcomes that have enabled growth for clients,” said Namratha Dharshan, ISG Lead Analyst.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Wins Gold at the 12th Annual 2020 Golden Bridge Business and Innovation Awards®

Awarded ‘Most Innovative Company of the Year – IT Services’

 

Bangalore, India – 28 October 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won the Gold Award at the 12th Annual 2020 Golden Bridge Business and Innovation Awards. The company won the award for driving ROI for clients through technology and business model innovation.

CSS Corp’s unique proposition of transforming business models for clients by offering innovative outcome-based and gain-sharing models has been instrumental in transforming front-office support and client facing infrastructure at organizations. The company has been focused on redefining the customer engagement landscape with cutting edge innovation and rendering tangible business value across client engagements.

CSS Corp’s Innovation Labs is the epicentre of cutting-edge solutions with a mandate to deliver a solid business ROI to clients. The company’s home-grown solutions like Contelli, an intelligent automation platform, harness new-age technologies to drive business initiatives at digital touchpoints, improve customer satisfaction and increase quality through intelligent business operations. Digital Contact Center 2.0 (DCC 2.0) is a platform that unifies end-user experience, operational efficiency, and engineer productivity, thus eliminating cost and human effort. DCC 2.0 improves customer experience and customer lifetime value at the point of customer interaction.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said “In today’s era of digital acceleration, organizations are looking beyond the traditional services approach to create performance and outcome-based models that feasibly integrate into existing systems. CSS Corp takes pride in being one of the leading companies that pushes boundaries towards accelerating innovation and seamlessly meets customer and business needs through our portfolio of technology-driven services. We are honoured to be the recipients of the Golden Bridge Awards consecutively for three years in a row, and we will endeavour to keep transforming and creating an impact across the industry.”

Judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2020 award winners. Winners will be celebrated and presented their awards during a virtual awards ceremony in December.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Golden Bridge Awards

The coveted annual Golden Bridge Awards program recognizes and honors the world’s best in organizational performance, products and services, innovations, executives and management teams, women in business and the professions, case studies and successful deployments, public relations and marketing campaigns, product management, websites, blogs, white-papers, videos, advertisements, creativity, partner programs, and customer satisfaction programs from every major industry in the world. Learn more about the Golden Bridge Awards at https://goldenbridgeawards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp to Open 100 Jobs Positions in Costa Rica

Costa Rica, October 29, 2020: CSS Corp, a leading IT Services and Technology Support company will add 100 new job positions locally. The company has been in the country for several years and its growth reflects CSS Corp’s continued commitment with Costa Rica.

CSS Corp launched its first center in Latin America in Costa Rica in August 2013, to cater to the steadily rising demand from clients in the region and globally for multi-lingual tech support capabilities.

CSS has currently 760 employees that delivers enterprise and B2B tech support services. The company is looking for another 100 professionals to join them in the next 3 months.

Duayner Salas, acting Minister of Foreign Trade commented: “Over the last years Costa Rica has evolved from transactional functions to multifunctional sophisticated processes and the country has a mature environment for complex business activities in services. Nowadays, we stand as the main exporter of high value-added services in Latin America. In that context, we celebrate the expansion of CSS Corp because it will allow us to generate more quality jobs and better lives.”

Jayagopi Andhoor, country head and vice president at CSS Corp, Costa Rica, said “Costa Rica’s central time zone makes it a favorable location for real-time collaboration globally. In addition, the stable political environment, ease of access and the availability of high-quality, diversified talent, multilingual capabilities and technical skills were the key differentiators that led CSS Corp to establish a delivery center in Costa Rica”.

Jorge Sequeira, Managing Director of CINDE, commented “CSS, a company from India, one of the countries with the greatest contribution in IT companies, found in Costa Rica the strategic partner to grow its business. With the new hires, CSS will add a total payroll of 840 employees. According to CINDE, 85% of the employees in the companies from the services sector have staff that comes from public schools, and also, 42% of the total workers in the sector are women, exceeding the national average of 39%, which demonstrates inclusiveness in job creation”.

CSS is recruiting candidates with English 85% (B2+), 1 Year Consumer tech support Experience or 1 Year enterprise TAC/Security support Experience. Interested candidates can apply at https://csscorp.cr-jobs.com or write to costarica.jobs@csscorp.com

About CSS Corp

Being in the industry for close to 25 years, CSS Corp has been a preferred IT services and tech support services partner to 150+ global brands in technology, media, telecom, retail and CPG, among others. We are a new-age company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Our 7500+ employees provide services from 18 delivery centers across 5 continents, in 25 international languages. Amongst the 25 languages that we service in, through our two campuses in Costa Rica- Heredia and Tres Ríos, we provide services in Spanish, English, French, Italian, German and Portuguese.

CSS Corp has globally emerged as the most awarded IT service provider of its size in the industry, with 40+ international awards over the last 2 years, including a Gold Stevie for Outsourcing Provider of the year 2020. Top analyst firms have also recognized our operations as one of the best in the IT service industry.

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

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