October

CSS Corp to Open 100 Jobs Positions in Costa Rica

Costa Rica, October 29, 2020: CSS Corp, a leading IT Services and Technology Support company will add 100 new job positions locally. The company has been in the country for several years and its growth reflects CSS Corp’s continued commitment with Costa Rica.

CSS Corp launched its first center in Latin America in Costa Rica in August 2013, to cater to the steadily rising demand from clients in the region and globally for multi-lingual tech support capabilities.

CSS has currently 760 employees that delivers enterprise and B2B tech support services. The company is looking for another 100 professionals to join them in the next 3 months.

Duayner Salas, acting Minister of Foreign Trade commented: “Over the last years Costa Rica has evolved from transactional functions to multifunctional sophisticated processes and the country has a mature environment for complex business activities in services. Nowadays, we stand as the main exporter of high value-added services in Latin America. In that context, we celebrate the expansion of CSS Corp because it will allow us to generate more quality jobs and better lives.”

Jayagopi Andhoor, country head and vice president at CSS Corp, Costa Rica, said “Costa Rica’s central time zone makes it a favorable location for real-time collaboration globally. In addition, the stable political environment, ease of access and the availability of high-quality, diversified talent, multilingual capabilities and technical skills were the key differentiators that led CSS Corp to establish a delivery center in Costa Rica”.

Jorge Sequeira, Managing Director of CINDE, commented “CSS, a company from India, one of the countries with the greatest contribution in IT companies, found in Costa Rica the strategic partner to grow its business. With the new hires, CSS will add a total payroll of 840 employees. According to CINDE, 85% of the employees in the companies from the services sector have staff that comes from public schools, and also, 42% of the total workers in the sector are women, exceeding the national average of 39%, which demonstrates inclusiveness in job creation”.

CSS is recruiting candidates with English 85% (B2+), 1 Year Consumer tech support Experience or 1 Year enterprise TAC/Security support Experience. Interested candidates can apply at https://csscorp.cr-jobs.com or write to costarica.jobs@csscorp.com

About CSS Corp

Being in the industry for close to 25 years, CSS Corp has been a preferred IT services and tech support services partner to 150+ global brands in technology, media, telecom, retail and CPG, among others. We are a new-age company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Our 7500+ employees provide services from 18 delivery centers across 5 continents, in 25 international languages. Amongst the 25 languages that we service in, through our two campuses in Costa Rica- Heredia and Tres Ríos, we provide services in Spanish, English, French, Italian, German and Portuguese.

CSS Corp has globally emerged as the most awarded IT service provider of its size in the industry, with 40+ international awards over the last 2 years, including a Gold Stevie for Outsourcing Provider of the year 2020. Top analyst firms have also recognized our operations as one of the best in the IT service industry.

 

In case of media queries, you can reach out to the public relations team.

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Signs Strategic Partnership with Cloud Technology Startup, Cloudwiry

CSS Corp,  a global customer experience and technology services provider, and Cloudwiry, a global cloud technology company, today announced a strategic partnership to develop joint go-to-market programs and solutions to provide cloud governance, cost-optimization and application modernization services.

Cloudwiry, a trusted cloud FinOps and cost-optimization company, helps enterprises make sound architectural decisions for digital transformation by providing deep business insights that enable better usage of the cloud and optimization of overall cloud costs. CSS Corp leverages 25 years of expertise in IT consulting and managed services with deep experience working with product and platform businesses that are extensive users of cloud capacity, hence need highly matured AI/ML-based cloud cost-optimization tools.

With this partnership, customers will have access to a comprehensive set of tools and methodologies to identify, optimize, and control their cloud costs by approximately 30%, while modernizing the application and infrastructure landscape. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers who are extensive users of cloud technologies.

Inadequate cloud cost governance and architectural inconsistency are widespread challenges in the industry, and we plan to solve this by bringing more AI/ML-based cloud governance by teaming strategically with Cloudwiry. We plan to focus on cloud value maximization as the broader business-centric objective and not confine to pure-play cost optimization,” said Ajay Tyagi, Executive Vice President, CSS Corp.

Aditya Datta, CEO, Cloudwiry, said, “This partnership will help enterprises find the right balance between agility and control, while improving unit economics and cost efficiencies using Cloudwiry’s Automated Cloud Financial Management. Most of the enterprises using our offerings are already experiencing a 6X Direct ROI in bill reduction and additional savings by avoiding a team of 7-15 FTEs that would be needed for manual cloud financial management.”

CSS Corp will work closely with Cloudwiry to develop distinct value propositions for customers to accelerate cost optimization while maximizing business value for customers proactively.

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

About Cloudwiry

Cloudwiry was founded in 2016 with the intention of doing things the smarter way – to automate the boring and letting innovation be rightfully at the center. The company’s mission is to save customers cost in the cloud by providing automation that saves around 30% of cloud cost. To learn more about the company and its products and services, visit online at www.cloudwiry.com or find them via the AWS Marketplace here.

CSS Corp launches new delivery center in Romania to further strengthen European presence

Delivery center to ramp up to 400 employees over 2 years

Bangalore, India: October 26, 2021: CSS Corp, a global customer experience and technology services provider, today announced the launch of its new global delivery center in Cluj-Napoca, Romania. The new center, CSS Corp’s second in Europe after Poland, will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its European delivery capabilities. With this launch, CSS Corp now has 20 delivery centers across the globe with over 10,000 employees.

Cluj is the third-most populous city in Romania and an emerging technology and outsourced services hub. It has an attractive business environment, ease of access, and the availability of high-quality, diversified talent and technical skills. In 2015, Cluj was the #1 hub for IT export in Romania. It has been named by KPMG on the international list of “locations to watch” for the next outsourcing boom and designated the most attractive growth pole in Romania. Additionally, Cluj is a long-established university town with the country’s largest university, providing a ready source of talented graduates looking for employment opportunities with top companies. With an increasingly diverse cultural life and home for young talent, Cluj was selected as the European Youth Capital in 2015.

CSS Corp’s new center will be equipped to deliver diverse, multi-skilled talent across variety of digital, engineering, IT and tech support skills. The center will employ about 50 professionals to start with who will offer multilingual tech support in English, French, German and Italian. This number will be ramped up to 400+ employees over the next two years with the addition of new client portfolios.

“We are delighted at strengthening our European delivery capabilities with the launch of our Romania operations at Cluj-Napoca, ‘the heart of Transylvania.’ The dynamic industry that we operate in requires skills, innovation, adaptability, and creativity, characteristics that define the Romanian people. Cluj will help us scale our European language operations, supplementing our Poland center. It will also provide access to unique capabilities, talent pool and technical skills for our global clients,” said Sunil Mittal, CEO, CSS Corp.

“We’ve steadily grown our European delivery portfolio with our center in Poland and seen great success. The new center in Romania will act as a catalyst for ramping up our capabilities for our growing European and global client base,” said Arvind Appavu, Senior Vice President and Global Head of Support, CSS Corp.

CSS Corp has existing delivery centers in the USA, Costa Rica, Colombia, Philippines, India, Mauritius, and China. This year also marks 25 years of operations for the company, and it recently crossed the milestone of 10,000 employees.

 

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

Follow CSS Corp on LinkedIn, Facebook and Twitter.

 

Movate strengthens its ESG program with ‘Each One, Plant One’ drive

12,000 trees planted, representing each employee of the organization

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, organized an extensive tree plantation drive, “Each One, Plant One,” as part of its ESG program to help create a better planet for future generations. The company recently soft-launched its rebranding from CSS Corp to Movate in September, 2022. As part of the rebrand celebrations, Movate had committed to planting an additional 12,000 saplings, one for each employee.

The plantation drive, held at Chennai, witnessed over 500 volunteers, including Movators and their family members, local school and college students, teachers, and lecturers. The local authorities, councillors and the panchayat head were also part of the drive. Together, the company planted a wide variety of trees, including Mahogany, Rosewood, Neem, Indian Tulip, Bedda Nut, and others, in an effort to create a man-made forest for a greener ecosystem. This ongoing environment-friendly activity underlines the core foundation of the company’s ESG values: care and responsibility.

Anish Philip, Chief People Officer at Movate, who was also one of the volunteers at the plantation drive, said, “We have been part of the IT & CX services industry for over 26 years and have come a long way in the last few years. We have tremendously transformed ourselves to align with changing business needs, and it was crucial to have an identity that reflects our growth and evolution into a human-centered technology company. Today, we are Movate, a company built on a strong foundation of care and responsibility toward our employees, clients, and the way we do business. This plantation drive is a gesture to acknowledge all the good work done by everyone who has been and continues to be a part of this wonderful journey. We are delighted to celebrate our new beginning by planting 12,000 saplings of hope for a better planet.”

Movate has been a UNGC member for years now. The senior leadership team is committed to global environmental sustainability and consciously integrates ESG into the company’s core business strategy. In the last couple of years, the company has planted over 25,000 native saplings. Last year, Movate planted over 3,000 saplings, disposed off 442 kg of e-waste through authorized recyclers, and reduced carbon dioxide emissions by almost 5400 Metric Tons, reiterating its commitment to a healthy environment.

Here is the soul-nourishing video of Movate’s plantation drive: Each One, Plant One | Tree Plantation Drive | ESG Program by Movate

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

 

 

TSIA and Movate Co-Author a Report on Leveraging the Power of the Gig Economy

Bangalore, India – 27 October 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, in association with the Technology Services Industry Association (TSIA), has released a co-authored report named ‘Leveraging the Power of the Gig Economy’. The report uncovers the key challenges, strategies and recommendations for leveraging the gig workforce while also capturing the real-world benefits and success stories.

The pandemic-induced disruptions have irreversibly changed the workforce dynamics. As a result, the industry is seeing a rapid shift from traditional nine-to-five jobs to freelance or contractor positions, especially among millennials and Gen-Z. The co-authored report highlights how companies can stay ahead of the curve by opting for innovative workforce development and engagement models in the new normal. One such powerful approach is the ‘Integrated Gig-Enabled Support Model,’ which brings the best of both worlds, i.e., traditional and gig models, to deliver excellent customer experiences. This support model enables enterprises to tap into their existing pool of customers who have significant product knowledge and onboard them as gig peer experts for providing enterprise support to their fellow customers, thereby reducing or eliminating the costs for training and upskilling.

John Ragsdale, Distinguished Researcher and Vice President of Technology Ecosystems, TSIA, said, “Multiple surveys have shown that younger demographics prefer the flexibility of gig work, but B2B technology firms have so far been wary of this model. Multiple gig marketplaces for technology support have failed due to the inability to assess the skills of gig workers. The Movate OnDemand platform is an innovative take on talent management, and their model has eliminated the risk inherent in previous solutions. The platform is delivering immense value to tech companies, including multiple TSIA members.”

Sid Victor, SVP Sales & Solutions – Support Services at Movate, said, “The work-from-anywhere era has changed the long-held skepticism regarding a remote workforce’s efficiency and dependability. Fueled by the pandemic, the great resignation trend, mass layoffs, and uncertainty about a recession, there is a surge in businesses wanting to shift, adapt, and transform rapidly. At Movate, we have reimagined talent-as-a-service by leveraging our Movate OnDemand platform, a unique gig customer experience ecosystem that harnesses thousands of knowledgeable freelance talent who are alpha users of our customers’ products. In this report, we have outlined the business tactics that enterprises can adopt to stay ahead of the curve amidst the changing dynamics of the modern services workforce.”

To read and download the full report, click here.

Movate has been a long-standing partner of the TSIA. The two organizations regularly collaborate towards the creation of thought leadership through event sponsorships, webinars, and research. Movate’s SVP & Chief Marketing Officer, Vivian Gomes, also serves as part of TSIA’s Partner Advisory Board.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

 

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

 

 

Movate Recognized as a Global Leader in ISG Provider Lens ™ Contact Center – Customer Experience Services Report 2022 for its AI and Analytics Capabilities

This is the third consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant

Bangalore, India – 08 November, 2022

Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2022 report by Information Services Group (ISG), a leading global technology research and advisory firm.

The ISG report underlines Movate’s advanced digital capabilities, proprietary AI solutions, automation-led operations, and insights-driven approach toward meeting the changing needs of enterprises to deliver higher productivity and enhanced CX while optimizing cost. Movate secured a leadership position in the report’s AI & Analytics and Social Media CX quadrants with well-developed

AI-powered offerings and analytics designed to help its customers glean real value from their data. It is also positioned as a Product Challenger in the report’s Digital Operations and Work-From-Home CX Services quadrants.

Movate powers customer engagements with its innovative Movate ValuePlus framework that combines the firm’s three key solutions: Movate Edison, an advanced AI CX solution, Movate Contelli, an intelligent automation AIOps platform, and Active Insights, an innovative analytics platform. This framework addresses the end-to-end CX value chain to deliver the right value to clients. In the last few years, Movate has also strengthened its capabilities in the conversational AI, automation space, and smart WFH digital solutions by partnering with leaders such as Uniphore, Resolve Systems, and Ivanti to name a few.

Sid Victor, SVP Sales and Solutions – Support Services, Movate, said, “We are proud to be recognized as a leader by ISG yet again. We have consciously invested in our digital capabilities to further drive meaningful and empathetic conversations for our customers. Our recent rebranding to Movate underlined our ambition and passion for continuing to offer comprehensive, powerful, and business-friendly solutions for enterprises to achieve their customer experience goals. This recognition is a testament to our commitment to agility, innovation, and disruption in every aspect of our business and operations.”

Namratha Dharshan, Director of Research and Principal Analyst at ISG, said, “Movate is improving continuously, with consistent investments in strengthening and expanding its portfolio. The company has introduced new-age solutions such as Edison and Contelli and continues to deliver value. It is committed to bringing innovation to its clients, including disrupting its delivery model with gig employees, which reflects the brand’s passion for innovation.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

 

About ISG (Information Services Group)

ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

Movate and Tricentis Join Hands to Help Organizations Modernize Core Business Applications, Optimize Risks, and Accelerate Continuous Testing

Bangalore, INDIA — Nov 15, 2022

Movate (formerly CSS Corp), a digital technology and customer experience services company, today announced it has entered into a strategic partnership with Tricentis, a global leader in enterprise continuous testing. This partnership will leverage the Tricentis AI-powered continuous testing solution, Tricentis Tosca, and Movate’s expertise in integrating, implementing, and developing next-gen value propositions for customers to help organizations achieve continuous testing for DevOps, cloud, and enterprise applications, while delivering end-to-end automation with exceptional customer experience.

With over two decades of experience in IT consulting and managed services, working with product and platform businesses across verticals, and offering unique business engagement models, Movate has been helping enterprises of all sizes drive business success. Tricentis Tosca, a codeless and AI-powered continuous testing solution, optimizes and accelerates end-to-end testing of enterprises’ entire digital landscape, taking the bottlenecks out of testing and the risks out of software releases. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis Tosca covers every type and level of testing, from API, exploratory and mobile to system integration and regression testing. It supports 160+ technologies and enterprise applications, ensuring test automation scales across the enterprise. Movate’s domain expertise and market reach combined with Tricentis Tosca will help companies to accelerate continuous testing to keep pace in rapidly changing IT environments.

Santosh Rajput, Senior Vice President, Movate, said, “In today’s digital landscape, with thousands of software, apps, cross-platform, and cross-device, it’s crucial for modern enterprises to have continuous testing to ensure all the apps and technologies work flawlessly. With Tosca’s unique AI-powered codeless approach, model-based test automation technology, and our outcome-based value propositions, we will offer extensive enterprise agile testing with minimal effort at cost-effective rates. This partnership will help modern enterprises cover all their digital initiatives, including migrating to the cloud, modernizing core business applications, and delivering exceptional customer experience.”

We’re excited to announce our partnership with Movate which combines the strength of our quality assurance solutions with their leading consulting and software engineering services. It is beyond critical for customers of all sizes to partner with a strategic consulting advisor to steward the digital transformation journey, promote best practices, and enable ongoing success across an ever-changing E2E technology landscape. Movate is well-positioned as a leading consulting firm to empower our joint clients to navigate the nuances of accelerated software agile development while maintaining high quality software deployments at scale,” said Chaim Frenkel, VP, Strategic Alliances, WW, Tricentis.

 

About Movate

Movate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

Follow Movate on LinkedInFacebookTwitter and Instagram.

CSS Corp is now Movate

X
Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY