September

CSS Corp wins NASSCOM’s Customer Service Excellence Award 2019

Recognized for its transformative approach to drive customer experience operations

  

Bengaluru, India, September 11th, 2019CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the ‘Transformation’ category. The company was chosen for its innovative approach to transform customer experience operations and create new revenue streams. The award was presented at NASSCOM’s BPM Strategy Summit 2019, which was held in Bengaluru on 5th September 2019.

CSS Corp has been recognized for implementing an outcome-based Managed Services Partnership (MSP) model for a VOIP service provider to transform its customer experience operations ecosystem. The MSP model leverages the capabilities of CSS Corp’s indigenous cognitive customer experience platform that integrates technologies like artificial intelligence, RPA, and analytics to provide world-class support services. The model offers clients with various features including end-to-end CX management, customer acquisition and retention, global service delivery, advanced analytics, gain share opportunities, cognitive automation and RPA tools, to address customer needs and manage customer engagement.

The novel adoption of the MSP model enables clients to improve their overall customer experience, transfer operational risks and shift their focus to core product development, thereby creating more business opportunities. Additionally, it also facilitates a win-win environment by aligning incentives between vendors and clients to provide more value-added services leading to higher customer retention.

Commenting on the recognition, Manish Tandon, CEO of CSS Corp said, “We are delighted to be recognized by NASSCOM for one of our unique and agile solutions. Technology is moving at a rapid pace and we are looking to harness the power of complex and cutting-edge technologies to create customized and simplified solutions for our clients. This award is a great example that showcases our commitment in providing a seamless and outcome-based model that enables businesses and reduces operational costs. We are confident that we will continue to innovate and offer disruptive solutions and engagement models that will help our clients in their transformation journeys”.

 

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses. Please visit http://www.csscorp.com for more information.

 

Media Contact:

CSS Corp – Mohit Sinha: +91-9972699447  l  Mohit.Sinha@csscorp.com

CSS Corp’s Chief Executive Officer, Manish Tandon Wins Gold Stevie®

Conferred with ‘Executive of the Year – Computer Services’ in the 2020 International Business Awards®

 

Bangalore, 17, September 2020: CSS Corp, a new-age IT services and technology support company, today announced that its CEO, Manish Tandon, has won a Gold Stevie® in The 17th Annual International Business Awards®. Manish was honoured in the category of ‘Executive of the Year- Computer Services’ as an acknowledgement towards the stellar leadership, impactful Covid-19 response and strong growth achieved under his direction and guidance at CSS Corp.

Organizations are striving to navigate through the new normal in these unprecedented times. Amidst the uncertainty, CSS Corp, under Manish Tandon’s leadership at the helm, has reflected consistent growth and progress for the employees and the organization at large. His technology-led differentiation approach has expedited innovation and digital transformation in the company, with a continued focus on the people front. Tandon’s people-first approach was at the fore when CSS Corp announced salary hikes, variable pay and promotions in April 2020, when the impact of the pandemic was at its highest. Under his leadership, the company has been growing its revenue at a steady double-digit growth rate and is among the few IT services organizations to accelerate its growth post the pandemic.
“It is indeed an honour to be a recipient of the prestigious Stevie Award. This has been possible because of the passion and tireless efforts of the entire CSS Corp family and their indefatigable spirit to conquer and excel against all odds. I am proud of the resilience that the company has shown and accept this award on behalf of the global CSS Corp family,” said Manish Tandon, Chief Executive Officer, CSS Corp.
More than 3,800 nominations from 63 nations, across organizations of all sizes and in virtually every industry, were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 250 executives worldwide.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp wins Silver Stevie® Awards at the 2020 International Business Awards®

Company honoured with two Stevies for Most Exemplary Employer and Most Valuable Corporate Response

 

21 September 2020: CSS Corp, a new-age IT services and technology support company, today announced that it has won two Silver Stevie® awards at The 17th Annual International Business Awards®. The company was recognized in two COVID-19 response categories- Most Exemplary Employer and Most Valuable Corporate Response of the year. The company received these awards for its strong people focus that upheld employee satisfaction while enabling business continuity and progress during these unprecedented times.

CSS Corp showcased resilience, determination, and fortitude, being one of the first movers in the industry to transition to a 100% productive work from home model at the onset of the lockdown. The company’s proprietary resilience framework – takes a three-pronged approach, which emphasizes on preparedness, stabilization and embracing the new normal. Despite the challenges posed by the situation, CSS Corp mitigated the challenges and rolled out annual increments, variable pay and promotions for its workforce in 2020.

CSS Corp’s employee-first culture is built on empowering its employees and boosting their morale and productivity, while constantly ensuring that they are safe and secure, amidst growing uncertainty. The company’s industry-acclaimed CHEER framework devised specifically for the current scenario, placed emphasis on communication, recognition, and engagement as the pillars to support, strengthen and safeguard employees.

“CSS Corp has always been committed to its people on its journey towards setting new industry benchmarks. While the world was facing an unforeseen pandemic, we made it our mission to ensure that our employees are taken care of. With that in mind, the initiatives and policies devised with specific emphasis on navigating through the current scenario, further strengthened our people focus and fostered growth within. We are proud to be recipients of the Stevie Awards, as a reflection of the satisfaction and hope that we are striving to drive for our employees,” said Manish Tandon, Chief Executive Officer, CSS Corp.

“Despite the unprecedented impact the COVID-19 pandemic has had on organizations and working people worldwide, the number and quality of nominations we received in this year’s International Business Awards attests to the continued outstanding performance of many organizations. The commitment we’ve seen through these nominations to maintaining the success, health, and safety of employees, customers, and communities is truly impressive,” said Stevie Awards president Maggie Gallagher.

More than 3,800 nominations from 63 nations, across organizations of all sizes and in virtually every industry, were submitted this year for consideration in a wide range of categories. Stevie Award winners were determined by the average scores of more than 250 executives worldwide.

About CSS Corp

CSS Corp is a new-age IT services and technology support company that harnesses the power of AI, automation, analytics, cloud, and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 7,500+ technology professionals across 18 global locations is passionate about helping customers differentiate and succeed. For more information, please visit https://www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Media Contact:

CSS Corp – Soumi Bhattacharya: +91 8861959002 | soumi.bhattacharya@csscorp.com

CSS Corp Costa Rica employee headcount crosses 1,000 on strong growth

CSS Corp, a global customer experience and technology services provider, announced crossing the 1,000 employee mark this month at its Costa Rica delivery centers.

The company has grown its workforce by 2.5 times in the last two-and-a-half years in Costa Rica. It plans to add an additional 500 employees in the next one year to cater to the rising demand from global clients for multilingual tech support capabilities, especially in English, Spanish, Portuguese, French, and German.

CSS Corp remains committed to its global expansion strategy to address growing business needs while enhancing its nearshore capabilities. Costa Rica has been a strong growth engine for the company for delivering world-class services to global hi-tech clients. The services span across the sales and post-sales lifecycle for top enterprise and B2C brands. They include omnichannel sales and marketing support, product development and deployment, technical support, customer success, billing, renewals, and advanced infrastructure and application support.

Costa Rica’s rich and diverse talent pool, its robust infrastructure and favorable time zone make it an ideal nearshore outsourcing destination for CSS Corp’s North America and EU-based clients. With three established centers in the Greater Metropolitan Area, CSS Corp is now looking to open its fourth state-of-the-art facility to accommodate its growing headcount in the country.

The company’s delivery centers are located in hi-tech zones, with convenient access from the airport, and are surrounded by a serene environment, making them ideal locations to work and to co-innovate with customers effectively.

Sunil Mittal, CEO at CSS Corp, said, “This is an important milestone in our ongoing mission to leverage the best talent globally. Costa Rica is the third country where we have crossed a headcount of 1,000 after India and the Philippines. We are incredibly proud of what we have achieved here in a short span of time, balancing seamless growth with customer delight. It is really encouraging to see how our employees have adapted to the challenging Covid-19 environment while maintaining the high levels of service that our clients deserve. I expect the rapid growth trajectory to continue in the coming years.”

Jayagopi Andhoor, LATAM Region Head, who has been recently promoted to Senior Vice President said, “We are delighted to have grown so fast to a family of over 1,000 CSS Corpians in Costa Rica. The teams have taken on challenging assignments and excelled at driving business outcomes for global clients through customer-centric solutions. We have comprehensive expansion plans laid out for this region as we expect this momentum to continue.”

About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com

CSS Corp Strengthens Presence in Latin America with Launch of a New Delivery Center in Colombia

CSS Corp, a global customer experience and technology services provider, today announced the launch of its new global delivery center in Barranquilla, Colombia. The new center will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its nearshore capabilities. With this launch, CSS Corp now has 4 delivery centers in Latin America – 3 in Costa Rica and 1 in Colombia.

With a population of 2.3 million, Barranquilla is an emerging outsourced services hub in Colombia with an attractive business environment, ease of access, and the availability of high-quality, diversified talent, and technical skills. It had the lowest unemployment rate and the highest consumer confidence index during the pandemic and is ranked seventh among the top 25 cities in the American continent for investment promotion and strategy.

The new state-of-the-art facility will be equipped to deliver diverse and world-class services. To start with, CSS Corp will enable a 100% WFH model prioritizing employee safety and well-being. The center will employ about 150 professionals for CSS Corp’s first client being serviced from Colombia, Ingenico, a global leader in payment services. The team will provide multilingual support in English, Spanish and Portuguese and will be ramped up to 500 employees over the next two years with addition of new client portfolios.

Sunil Mittal, CEO, CSS Corp, said, “We are delighted with the launch of our Colombia operations. The new center at Barranquilla will strengthen our fast-growing LATAM presence and provide additional access to unique capabilities and skills that the vibrant talent landscape in Colombia brings to the table. It will also provide flexibilities to deliver compelling value and efficiencies at scale for our global clients.”

Eric Duforest, COO at WorldLine TSS, said, “The launch of CSS Corp’s Colombia center is an important milestone in our expanding partnership journey with the company. This center will serve as a hub for the global Spanish language operations of Ingenico, a Worldline Brand. The customer service and helpdesk team of over 150 members will start by supporting the Spanish and Mexican customers of Ingenico in the initial phase, and will expand to other Spanish language countries in the near future.”

“With a world-class telecommunications infrastructure, Barranquilla is the epicenter of human talent and good quality of life in Colombia. We believe this center will be a strategic lever in ramping our capabilities for our growing client base globally,” said Jayagopi Andhoor, Senior Vice President and LATAM Head, CSS Corp.

CSS Corp launched its first center in Latin America with Costa Rica in August 2013, followed by two more centers to cater to the steadily rising demand from global clients. CSS Corp Costa Rica employee headcount has grown 2.5 times in the last two and half years, crossing the milestone of 1,000 recently.

About CSS Corp

CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest-growing and most awarded company in its revenue range.

CSS Corp Ranked 7th in HFS Research Global TOP 10 Cognitive Assistant Service Providers Report

~ CSS Corp’s Cognitive assistant platform Cognitive Customer Experience Platform recognized for its industry-leading versatility and tangible business impact ~

Bangalore, September 11, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named amongst the Global Top 10 Cognitive Assistant Service Providers by HFS Research in its latest Cognitive Assistant Service Providers Report for 2018. The report has been compiled based on interviews with 300 enterprise clients of IT services from the Global 2000 on the innovation and execution performance of service providers.

CSS Corp has been featured for strategically blending domain centric customer service capabilities with their technical prowess in customer engagements.  HFS Research has recognized CSS Corp’s cognitive assistant platform Cognitive Customer Experience Platform for its modular ability to be integrated easily with contact center channels and with voice platforms like Amazon Echo.

Cognitive Customer Experience Platform provides an omnichannel customer experience and offers context-driven, real-time support with a human-like interaction to resolve customers’ needs. The platform also impacts business results outside of cost savings, such as creating new revenue streams and improving content discovery for marketing.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “The future of business is being sharply re-defined by greater personalization for the digital customer. To deliver value, brands are increasingly reimagining customer engagement through intelligent technology. At CSS Corp, innovation in emerging technologies and service delivery excellence defines our pinpoint focus on customer centricity. We are attuned to the needs of our customers, and are striving to exceed their expectations along with their business transformation journeys.”

“As we continue to pursue meaningful engagements with customers and partners, this recognition is another endorsement of our strategy and focus to help our clients digitally transform,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer said, “We are delighted to be recognized amongst the top 10 service providers for cognitive assistants globally by HFS Research. With our digital-focused strategy, we have been driving innovation and fresh thinking to open up new growth and revenue streams, both for our customers, as well as for us. This recognition positions us favorably to move up the value chain and leverage Cognitive Customer Experience Platform versatile and modular solutions to drive tangible impact for our customers. ”

“As personalization becomes a critical business differentiator in CX, we will continue to innovate and invest in new tech to stay ahead of the curve and move with greater agility,” he further added.

About CSS Corp

CSS Corp is a new age IT Services and technology support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Amplifies its Technology Portfolio with Geospatial Technical Support Services

~ Brings in the latest geospatial technologies to drive deeper insights into business operations ~

Bangalore, September 27, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it is bringing in end-to-end geospatial services to complement its digital offerings. The services will enable customers across industries like telecom, utilities, and navigation to gain deeper insights into geospatial data with advanced analytics and machine learning in order to drive powerful business outcomes.

CSS Corp’s geospatial technology services (GTS) encompass geographic information systems (GIS), geo-image processing, mapping, and geo-analytics services, delivering visualization of location or spatial data, insights on spatial relationships, and simplified data management. The company leverages hybrid mapping technologies including LiDAR (Aerial and Terrestrial), UAV, aerial technology with an aim of delivering visualization of location or spatial data, insights on spatial relationships, and simplified data management. Using these solutions, organizations will be able to create and merge spatial data from multiple sources that allow for easy access, analysis, and utilization. GTS will help clients leverage contextual intelligence for faster decision-making and go-to-market while improving efficiency and productivity exponentially leading to scalable and sustainable development of businesses

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Given our deep expertise in automation and analytics, CSS Corp is in a strong position to deliver compelling business outcomes through our GIS service line. Our extensive expertise in product design and development, coupled with our 360-degree geospatial content production and management capabilities, will enable us to add enhanced value to our customers while exploring new avenues of growth and performance.”

“The GIS service line is aligned to CSS Corp’s digital vision and comes as a logical extension of our digital offerings. We are very excited to bring these services to our customers while driving meaningful impact for their businesses,” he added further.

Nishikant Nigam, EVP & Chief Delivery Officer CSS Corp said, “Businesses are increasingly leveraging geospatial data, along with machine learning and advanced analytics to gain powerful insights into business operations and achieve greater results. Our GIS services unlock the true potential of the latest geospatial technologies by combining them with our award-winning machine learning capabilities.”

About CSS Corp

CSS Corp is a new age IT Services and technology support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

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