LatestPress Release
LatestPress Release
Companies Join Forces to Amplify Results for Customers: Faster Time-to-Value for Hybrid Multi-Cloud Deployments, Tightly Aligned Sales and Support, and World-class Customer Experience
Bangalore, India.—December 1, 2021 – CSS Corp and Panzura have announced a strategic partnership to help organizations accelerate multi-cloud orchestration and management journeys. The companies will co-create strategies to reduce time-to-value for hybrid multi-cloud deployments, and collaborate to align sales, support teams, and onboarding processes. The partnership will also see Panzura and CSS Corp work together to execute joint go-to-market programs to offer new products, and services with better customer experience, and decreased expense and risks for customers.
With more than 25 years of expertise in cloud consulting and managed services, CSS Corp is a leading global IT services and technical support solutions provider. Through its cloud transformation services, the company simplifies migration and cloud-based data management planning to quickly weed out complexity, improve productivity, and boost operational efficiency as enterprises move beyond Infrastructure-as-a-Service (IaaS) to Platform-as-a-Service (PaaS)—at reduced costs.
As a leading Panzura business partner, CSS Corp has been among the first to work with Panzura across the spectrum from product innovation and support, to delivery and customer support services.
“We have been associated with Panzura for the last seven years, and they have proven themselves as providers of seamless storage and data management solutions on the cloud with advanced security and deduplication capabilities. CSS Corp, with over two decades of experience and a diverse team of experts, provides cloud services, managed services, and cloud migration that enables enterprises to optimize cost and boost operational efficiency. Together with Panzura, we are making the storage and data management easier for customers and helping them securely access information anywhere, anytime at speed” said Ajay Tyagi, Executive Vice President at CSS Corp.
“We’re creating a powerful value matrix with CSS Corp that will help our shared customers move fast toward digital transformation,” said Dan Waldschmidt, Chief Revenue Officer at Panzura. “CSS Corp understands where the Panzura global file system fits in the overall transformation roadmap, and our partnership is all about working together to deliver more insight as we rethink the buyer’s journey, increase customer satisfaction, and outperform the market.”
The Panzura global file system allows organizations to accrue the benefits of cloud-based data management quickly and securely. It integrates with almost all public and private cloud object storage platforms and replaces legacy storage with a modern, fit-for-purpose solution for storing, moving, retrieving, and sharing unstructured data regardless of where files or users are located. It provides unrivaled efficiency, stability, and edge performance and reduces the overall cost by 70%. The global file system also offers immutable security and data resilience for the hybrid multi-cloud with the highest protection and recovery against ransomware and other threats.
The new partnership allows enterprise customers to unlock the power and potential of their Panzura deployments. CSS Corp will leverage the Panzura global file system to help customers orchestrate and manage their cloud data environments, and the data-driven services offered by cloud providers, in a way that best achieves their business and operational goals. CSS Corp will also help customers take full advantage of the recently introduced Panzura Guarantee, a 30-day, no-risk implementation promise for taking the Panzura global file system live.
About Panzura
Panzura makes hybrid multi-cloud data management seem easy. Panzura’s data management platform is a single, unified data engine designed to securely power the most rigorous, large-scale multi-site enterprise data workflows across the globe. Intelligent edge technologies enable LAN performance with cloud economics together with simplified data management, advanced analytics, reduced operational complexity, and improved security. Find out more at panzura.com.
Panzura is a trademark or registered trademark of Panzura LLC in the United States and/or other countries. All other trademarks, registered trademarks and/or logos are property of their respective owners.
CSS Corp Signs Strategic Partnership with Resolve Systems to Help Organizations Accelerate Intelligent IT Automation and Digital Journeys
San Jose, CA & Campbell, Calif – November 16, 2021: CSS Corp, a global customer experience and technology services provider, and Resolve Systems, the leading intelligent IT automation software vendor, today announced a strategic partnership to deliver industry-specific and automated IT operations solutions that help customers achieve operational efficiency through AI and automation. This partnership will enable both organizations to manage and optimize the full spectrum of enterprise IT operations while driving targeted business outcomes for clients.
CSS Corp leverages over 25 years of expertise in IT consulting and managed services with deep experience working with product and platform businesses across different industry verticals. The company’s integrated IT services across digital engineering, platform support and cloud operations are designed to address industry-specific business outcomes. Resolve helps enterprises achieve agile, autonomous operations with an industry-leading intelligent IT automation platform that powers more than a million automations every day – from simple, repetitive tasks to complex processes.
“Enterprises aren’t able to harness the power of automation because of distributed silos of technology-specific automation use cases. We plan to orchestrate industry-specific business outcomes by combining Resolve’s intelligent automation capabilities with CSS Corp’s deeper understanding of customers’ business and integrated IT solutions across applications, infrastructure, and platforms. The strength of both the companies across geographies, deep domain expertise in automation, advanced analytics, and insights, is complementary,” said Ajay Tyagi, Executive Vice President, CSS Corp.
Gabby Nizri, Chief Strategy Officer, Resolve Systems, said, “With the acceleration of digital transformation post-pandemic, enterprises are evaluating new operational models, reimagining their IT workflows, processes, and resource deployments under the new work-anywhere reality. In this environment, the role of intelligent IT automation is indispensable. The partnership with CSS Corp brings more than 25 years of expertise in IT services, deep knowledge, and best practices to help enterprises meet their digital transformation objectives.”
This partnership will leverage both companies’ resources, technologies, industry expertise, and market presence, including technical collaboration across the organizations and joint global go-to-market initiatives. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers by accelerating their automation journeys and addressing challenges posed by the increasing IT complexity across the organization.
About Resolve Systems
Resolve Systems helps enterprise technology teams worldwide achieve agile, autonomous operations with an industry-leading intelligent IT automation platform. With more than a decade of automation expertise, Resolve’s solutions are purpose-built to address challenges posed by increasing IT complexity. Organizations use Resolve to automate IT operations, service management, network operations, cloud operations, discovery and dependency mapping, event management and remediation, and enterprise orchestration. Resolve enables organizations to maximize operational efficiency, overcome labor shortages, reduce costs, quickly troubleshoot, and fix problems, and accelerate service delivery. Resolve is majority-owned by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies.
Learn more at resolve.io or follow us on Twitter @ResolveSystems.
This is the second consecutive year ISG has recognized the firm as a leader in AI and Analytics quadrant
Bangalore, India — November 11, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has been recognized as a Global Leader in the ISG Provider Lens™ Contact Center – Customer Experience Services Global 2021 report by Information Services Group (ISG), a leading global technology research and advisory firm.
The ISG report underlines CSS Corp’s digital capabilities towards meeting the ever-evolving needs of enterprises for well-orchestrated intelligent automation capabilities and to deliver higher productivity, cost optimization, improved data accuracy, and superlative customer experience. CSS Corp’s ability to continuously invest, improve and innovate has helped it to secure a leadership position in the AI & Analytics and Social Media CX quadrants of the report. It is also positioned as Product Challenger in Digital Operations and Work-From-Home CX Services quadrants of the report.
The company has received this recognition for its proprietary AI and analytics-based solutions and its automation-led operations, which have stood out in the customer experience service providers landscape. With its technology-led approach to customer experience complemented by a strong global team of professionals and innovative business models, CSS Corp has emerged as a compelling alternative to the traditional contact center service providers. The company’s flagship CX transformation platform, CSS EDISON™ is an end-to-end modular cloud-based intelligent platform that drives superior customer and employee experiences through a unique combination of easy-to-deploy intelligent modules, best-in-class professional services, and outcome-focused commercial models. The platform has already received rave reviews from industry analysts and received positive customer feedback for being an outcome-driven solution.
Sunil Mittal, CEO at CSS Corp, said, “We are proud to be recognized as a leader by ISG yet again. The customer engagement layer at organizations has gained unprecedented strategic importance in today’s times. Our solutions enable our customers to unlock the value of digitalization, transform customer engagement and deliver unrivalled customer experiences that drive business outcomes. This recognition is a testimony to our capabilities to provide best-in-class CX and support, enabled by innovative technology solutions, resilient operations and disruptive business models to maximize the value we deliver to our clients.”
Namratha Dharshan, ISG Lead Analyst, said, “It’s great to see CSS Corp getting recognized the second time in a row. CSS Corp has excelled and managed to carve a niche for itself in a crowded CX market by bringing AI and analytics capabilities to its clients. They have also been successful in deploying and delivering tangible results to their clients across geos. Their continuous investment and innovation, coupled with a highly differentiated pricing model, is a strong factor of consideration for enterprises to engage with CSS Corp and explore the art of the possible.”
About ISG (Information Services Group)
ISG is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com
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Bangalore, India: November 03, 2021: CSS Corp, a global customer experience and technology services provider, today announced that it has won the ‘Best Outsourcing Provider 2021’ by the International Customer Management Institute (ICMI). The company was named as the winner at the ICMI Global Contact Center & Digital Experience Expo event. This year, the virtual event witnessed over 2,000 contact centre leaders and innovators from across the globe.
Over the last few years, CSS Corp has significantly enhanced its capabilities in the customer experience and technical support arena by transforming customer support from an effort-led into an intelligence-led ecosystem. The company’s prowess in leveraging new-age solutions and AI-led platforms, coupled with differentiated business models, has enabled it to consistently deliver business outcomes for its customers. Its digitally-infused operations have allowed the company to stay nimble and adapt itself to the fast-evolving industry landscape.
Speaking on the occasion, Sunil Mittal, CEO at CSS Corp, said, “We are delighted to be recognized as the best outsourcing provider of the year 2021 by ICMI. Over the past few years, CSS Corp has positioned itself as a leader in driving outcome-led CX transformation for our clients. Our extensive domain expertise, global delivery capabilities, strategic investments in future-ready tech platforms, and resource training, make us a preferred and trusted outsourcing partner for our customers.”
“In the services landscape, we understand that one size doesn’t fit all, hence we strive to engineer customized, and scalable solutions that fit within our clients’ business environments. This award is a testament to our continued pursuit of service excellence driven by our values of customer centricity, deep tech capability, and spirit of co-innovation with our customers,” Sunil added.
“Each year, the best of the contact center industry showcase their innovation at the ICMI awards, and this year’s award winners should be doubly commended for excelling during a turbulent time,” said Craig Idlebrook, Program Manager, ICMI Global Contact Center Awards.
The Global Contact Center Awards honor and recognize companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments within the contact center industry.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
For information on the 2021 Global Contact Center Awards program, click here
About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com
Follow CSS Corp on LinkedIn, Facebook and Twitter.
Delivery center to ramp up to 400 employees over 2 years
Bangalore, India: October 26, 2021: CSS Corp, a global customer experience and technology services provider, today announced the launch of its new global delivery center in Cluj-Napoca, Romania. The new center, CSS Corp’s second in Europe after Poland, will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its European delivery capabilities. With this launch, CSS Corp now has 20 delivery centers across the globe with over 10,000 employees.
Cluj is the third-most populous city in Romania and an emerging technology and outsourced services hub. It has an attractive business environment, ease of access, and the availability of high-quality, diversified talent and technical skills. In 2015, Cluj was the #1 hub for IT export in Romania. It has been named by KPMG on the international list of “locations to watch” for the next outsourcing boom and designated the most attractive growth pole in Romania. Additionally, Cluj is a long-established university town with the country’s largest university, providing a ready source of talented graduates looking for employment opportunities with top companies. With an increasingly diverse cultural life and home for young talent, Cluj was selected as the European Youth Capital in 2015.
CSS Corp’s new center will be equipped to deliver diverse, multi-skilled talent across variety of digital, engineering, IT and tech support skills. The center will employ about 50 professionals to start with who will offer multilingual tech support in English, French, German and Italian. This number will be ramped up to 400+ employees over the next two years with the addition of new client portfolios.
“We are delighted at strengthening our European delivery capabilities with the launch of our Romania operations at Cluj-Napoca, ‘the heart of Transylvania.’ The dynamic industry that we operate in requires skills, innovation, adaptability, and creativity, characteristics that define the Romanian people. Cluj will help us scale our European language operations, supplementing our Poland center. It will also provide access to unique capabilities, talent pool and technical skills for our global clients,” said Sunil Mittal, CEO, CSS Corp.
“We’ve steadily grown our European delivery portfolio with our center in Poland and seen great success. The new center in Romania will act as a catalyst for ramping up our capabilities for our growing European and global client base,” said Arvind Appavu, Senior Vice President and Global Head of Support, CSS Corp.
CSS Corp has existing delivery centers in the USA, Costa Rica, Colombia, Philippines, India, Mauritius, and China. This year also marks 25 years of operations for the company, and it recently crossed the milestone of 10,000 employees.
About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com
Follow CSS Corp on LinkedIn, Facebook and Twitter.
CSS Corp, a global customer experience and technology services provider, and Cloudwiry, a global cloud technology company, today announced a strategic partnership to develop joint go-to-market programs and solutions to provide cloud governance, cost-optimization and application modernization services.
Cloudwiry, a trusted cloud FinOps and cost-optimization company, helps enterprises make sound architectural decisions for digital transformation by providing deep business insights that enable better usage of the cloud and optimization of overall cloud costs. CSS Corp leverages 25 years of expertise in IT consulting and managed services with deep experience working with product and platform businesses that are extensive users of cloud capacity, hence need highly matured AI/ML-based cloud cost-optimization tools.
With this partnership, customers will have access to a comprehensive set of tools and methodologies to identify, optimize, and control their cloud costs by approximately 30%, while modernizing the application and infrastructure landscape. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers who are extensive users of cloud technologies.
“Inadequate cloud cost governance and architectural inconsistency are widespread challenges in the industry, and we plan to solve this by bringing more AI/ML-based cloud governance by teaming strategically with Cloudwiry. We plan to focus on cloud value maximization as the broader business-centric objective and not confine to pure-play cost optimization,” said Ajay Tyagi, Executive Vice President, CSS Corp.
Aditya Datta, CEO, Cloudwiry, said, “This partnership will help enterprises find the right balance between agility and control, while improving unit economics and cost efficiencies using Cloudwiry’s Automated Cloud Financial Management. Most of the enterprises using our offerings are already experiencing a 6X Direct ROI in bill reduction and additional savings by avoiding a team of 7-15 FTEs that would be needed for manual cloud financial management.”
CSS Corp will work closely with Cloudwiry to develop distinct value propositions for customers to accelerate cost optimization while maximizing business value for customers proactively.
About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com
Follow CSS Corp on LinkedIn, Facebook and Twitter.
About Cloudwiry
Cloudwiry was founded in 2016 with the intention of doing things the smarter way – to automate the boring and letting innovation be rightfully at the center. The company’s mission is to save customers cost in the cloud by providing automation that saves around 30% of cloud cost. To learn more about the company and its products and services, visit online at www.cloudwiry.com or find them via the AWS Marketplace here.
CSS Corp, a global customer experience and technology services provider, today announced the launch of its new global delivery center in Barranquilla, Colombia. The new center will leverage the highly skilled local talent with multilingual capabilities to deliver technical support and IT services to customers. This move is a part of CSS Corp’s global expansion strategy to address growing business needs while enhancing its nearshore capabilities. With this launch, CSS Corp now has 4 delivery centers in Latin America – 3 in Costa Rica and 1 in Colombia.
With a population of 2.3 million, Barranquilla is an emerging outsourced services hub in Colombia with an attractive business environment, ease of access, and the availability of high-quality, diversified talent, and technical skills. It had the lowest unemployment rate and the highest consumer confidence index during the pandemic and is ranked seventh among the top 25 cities in the American continent for investment promotion and strategy.
The new state-of-the-art facility will be equipped to deliver diverse and world-class services. To start with, CSS Corp will enable a 100% WFH model prioritizing employee safety and well-being. The center will employ about 150 professionals for CSS Corp’s first client being serviced from Colombia, Ingenico, a global leader in payment services. The team will provide multilingual support in English, Spanish and Portuguese and will be ramped up to 500 employees over the next two years with addition of new client portfolios.
Sunil Mittal, CEO, CSS Corp, said, “We are delighted with the launch of our Colombia operations. The new center at Barranquilla will strengthen our fast-growing LATAM presence and provide additional access to unique capabilities and skills that the vibrant talent landscape in Colombia brings to the table. It will also provide flexibilities to deliver compelling value and efficiencies at scale for our global clients.”
Eric Duforest, COO at WorldLine TSS, said, “The launch of CSS Corp’s Colombia center is an important milestone in our expanding partnership journey with the company. This center will serve as a hub for the global Spanish language operations of Ingenico, a Worldline Brand. The customer service and helpdesk team of over 150 members will start by supporting the Spanish and Mexican customers of Ingenico in the initial phase, and will expand to other Spanish language countries in the near future.”
“With a world-class telecommunications infrastructure, Barranquilla is the epicenter of human talent and good quality of life in Colombia. We believe this center will be a strategic lever in ramping our capabilities for our growing client base globally,” said Jayagopi Andhoor, Senior Vice President and LATAM Head, CSS Corp.
CSS Corp launched its first center in Latin America with Costa Rica in August 2013, followed by two more centers to cater to the steadily rising demand from global clients. CSS Corp Costa Rica employee headcount has grown 2.5 times in the last two and half years, crossing the milestone of 1,000 recently.
About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest-growing and most awarded company in its revenue range.
CSS Corp, a global customer experience and technology services provider, announced crossing the 1,000 employee mark this month at its Costa Rica delivery centers.
The company has grown its workforce by 2.5 times in the last two-and-a-half years in Costa Rica. It plans to add an additional 500 employees in the next one year to cater to the rising demand from global clients for multilingual tech support capabilities, especially in English, Spanish, Portuguese, French, and German.
CSS Corp remains committed to its global expansion strategy to address growing business needs while enhancing its nearshore capabilities. Costa Rica has been a strong growth engine for the company for delivering world-class services to global hi-tech clients. The services span across the sales and post-sales lifecycle for top enterprise and B2C brands. They include omnichannel sales and marketing support, product development and deployment, technical support, customer success, billing, renewals, and advanced infrastructure and application support.
Costa Rica’s rich and diverse talent pool, its robust infrastructure and favorable time zone make it an ideal nearshore outsourcing destination for CSS Corp’s North America and EU-based clients. With three established centers in the Greater Metropolitan Area, CSS Corp is now looking to open its fourth state-of-the-art facility to accommodate its growing headcount in the country.
The company’s delivery centers are located in hi-tech zones, with convenient access from the airport, and are surrounded by a serene environment, making them ideal locations to work and to co-innovate with customers effectively.
Sunil Mittal, CEO at CSS Corp, said, “This is an important milestone in our ongoing mission to leverage the best talent globally. Costa Rica is the third country where we have crossed a headcount of 1,000 after India and the Philippines. We are incredibly proud of what we have achieved here in a short span of time, balancing seamless growth with customer delight. It is really encouraging to see how our employees have adapted to the challenging Covid-19 environment while maintaining the high levels of service that our clients deserve. I expect the rapid growth trajectory to continue in the coming years.”
Jayagopi Andhoor, LATAM Region Head, who has been recently promoted to Senior Vice President said, “We are delighted to have grown so fast to a family of over 1,000 CSS Corpians in Costa Rica. The teams have taken on challenging assignments and excelled at driving business outcomes for global clients through customer-centric solutions. We have comprehensive expansion plans laid out for this region as we expect this momentum to continue.”
About CSS Corp
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 10,000 customer-centric thinkers, collaborators, and co-creators across 19 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. The company has overcome macroeconomic headwinds to become the industry’s fastest growing and most awarded company in its revenue range. To know more, please visit https://www.csscorp.com