2016

CSS Corp wins prestigious ‘NETGEAR Partner of the Year’ Award 2016

Wins across major partner criteria globally

CSS Corp, a leading IT Services and Tech Support company recently won the prestigious ‘Partner of the Year – 2016’ Award from NETGEAR, a global networking company. The award was announced at the NETGEAR vendor summit held in Santa Clara, CA, USA in January this year. CSS Corp bagged this award by scoring high across four major partner criteria of being the Most Innovative and Value Added Partner, the Best in Class Overall Performer, the top Performer in Premium Tech Support, and World Class Customer Experience Management.

CSS Corp is NETGEAR’s key global tech support partner. Their specialized technical support solutions help optimize and create superlative customer experiences in every interaction through automation/self-service, with an Omni channel experience across all social and support channels based on the customer needs. All of this is driven by an analytics platform that makes the support engine intelligent and pro-active. CSS Corp’s Tech Support services not only helps simplify support but also enhances brand stickiness and creates new revenue streams whilst reducing support costs.

Speaking on the occasion, Jennifer Khouri, VP Customer Support at NETGEAR commented “At NETGEAR, we are very serious about providing great customer experiences. We believe that connecting with customers pro-actively and in greater frequency will bring us richer insights. This will help us know where we are falling short, and move beyond a traditional support model to a place of listening and truly understanding. Our aim is to forge stronger ties with our customers and for that to happen we need to be more proactive in our approach. This is where our support partner CSS Corp plays a key role. We are glad to partner with them, and wish them continued success.

Manish Tandon, CEO of CSS Corp. added, “Our relationship with NETGEAR goes back a long way. We understand their need for smart support in today’s IoT world with pressures on shorter product cycles. They are continually pushing their own team, and ours, to think bigger and do more to enhance the overall customer experience. They have embarked on incredibly innovative initiatives which has poised them to become a customer experience leader. We are delighted to partner with them in this journey of creating fundamentally strong customer relations in the technology world. This honour of being awarded their prestigious ‘Partner of the Year – 2016’ is a recognition of the cohesive efforts between both the companies. On behalf of CSS Corp, we humbly accept this recognition and will strive to continually deliver our best.

About CSS Corp

CSS Corp. is a leading player in IT technology support with over 140 global clients, including Fortune 1000 companies, which partner with this company for providing customer support on enterprise and consumer products. The global team of over 5,500 technology support professional spread across 15 global locations, provide the right customer experience (CX) strategy and execution on a daily basis. The company has a rich expertise in managing large and complex IT ecosystems for over 15 years.

Please visit www.csscorp.com for more information.

About NETGEAR

NETGEAR (NASDAQ: NTGR) is a global networking company that delivers innovative products to consumers, businesses and service providers. The Company’s products are built on a variety of proven technologies such as wireless (WiFi and LTE), Ethernet and powerline, with a focus on reliability and ease-of-use. The product line consists of wired and wireless devices that enable networking, broadband access and network connectivity. These products are available in multiple configurations to address the needs of the end-users in each geographic region in which the Company’s products are sold. NETGEAR products are sold in approximately 28,000 retail locations around the globe, and through approximately 27,000 value-added resellers, as well as multiple major cable, mobile and wireline service providers around the world. The company’s headquarters are in San Jose, Calif., with additional offices in approximately 25 countries.

For more information, please contact:

Venu Nambiar
Associate Vice President – Brand & Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

NelsonHall Identifies CSS Corp as a “Leader” for Cloud Infrastructure Migration and Management

Milpitas, CA: CSS Corp, a global leader in Customer Experience (CX) and Technology transformation services, today announced that it has been identified as a “Leader” in NelsonHall’s NEAT report for Cloud Infrastructure Migration and Management in the Advisory, Assessment and Migration focus market segment.

CSS Corp offers a comprehensive approach to assess, migrate and manage cloud transformation journey. Based on the learnings from cloud adoption, CSS Corp brings the best technology, methodology and solutions to ensure success of the cloud transformation program.

As highlighted in the report, CSS Corp’s cloud offerings are anchored around three key tenets:

nelsonhall-dec-2016

1. Identifying applications/platforms for cloud adoption: Cloud Readiness Assessment Framework for Transformation (CRAFT) is a custom SaaS platform which segments an application landscape into best-fit hosting options, classifies disposition of each application and defines level of effort required to migrate to a cloud environment.

2. Implementing and managing security control in the cloud: Intelligent Security Operations Center (iSOC) enables monitoring and vulnerability management through the analysis of each individual event occurring in the environment.

3. Ensuring proactive and predictive management of cloud operations: Automated Infrastructure Management Solutions (AIMS), a self-learning and automated monitoring and ITSM tool, deployed as a SaaS.

According to David McIntire, Research Director – Cloud Services, NelsonHall, “CSS Corp has built its cloud infrastructure migration and management offerings around automation and helping clients across an entire cloud journey. It possesses an automated solution in CRAFT that helps guide clients to maximize the value of a cloud migration and has automated offerings to use, manage and secure those workloads post migration.”

According to Manish Tandon, Chief Executive Officer, CSS Corp, “CSS Corp provides a powerful combination of automation platform and frameworks for the success of digital and cloud transformation initiatives of our clients. While partnering with us on their digital and cloud transformation journeys, clients are assured of access to the best transformation consultants, proven methodologies for accelerated cloud migration and best in class automation platform for secure cloud operations.”

“We are honored to be recognized by NelsonHall as a “Leader” in a very competitive Cloud Migration and Management business. We see this recognition as an endorsement of our team’s ability to meet clients’ strategic business objectives. Our investments in deep domain expertise and next generation solutions like automation, machine learning and advanced analytics will further strengthen our position as leader in Cloud Assessment, Migration and Managed Services. Our focus will continue to help clients accelerate their cloud transformation journey to achieve enhanced customer experience, faster time to market and improved business decisions” added Manish.

Read more about CSS Corp’s Digital Thought Leadership and Resources

Digital Customer Experience Case Studies, Cloud Migration and Cloud Management

About CSS Corp

CSS Corp is a global leader providing technology transformation solutions for enterprise and consumer businesses. We harness the power of automation, analytics and digital technologies to address specific customer engagement needs. We partner with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our 5,500 technology professionals across 16 global locations are passionate about helping enterprises succeed in their businesses.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and ITS research firm. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. With its “Speed-to-Source” methodology, including NEAT vendor evaluations, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

For more information, please contact:

Venu Nambiar
Associate Vice President – Brand & Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

CSS Corp Named Among CIOReview’s 20 Most Promising AWS Solution Providers 2016

CSS Corp, a global leader in Customer Experience (CX) and Technology transformation services, has been recognized as one among the top 20 AWS solution providers of 2016 by CIOReview magazine.

“It’s a great honor to announce CSS Corp as one of the 20 Most Promising AWS Solution Providers 2016,” said Jeevan George, Managing Editor of CIOReview.

CSS Corp is an advanced consulting partner of Amazon Web Services (AWS) and offers a comprehensive bouquet of cloud services including consulting and readiness assessment, transition and integration, and SLA based managed services around the AWS cloud platform.

Acknowledging this recognition by CIOReview, Manish Tandon, CEO of CSS Corp says, “This recognition reinforces our commitment to provide a powerful combination of automation platform and framework for the success of digital and cloud transformation initiatives of our clients. We will continue to invest in technologies that will further strengthen our position as a leader in Cloud Assessment, Migration and Managed Services.”

CSS Corp, an early adopter of cloud, brings the best technology, methodology and cloud transformation solutions. “Our focus will continue to help clients accelerate their cloud transformation journey to achieve enhanced customer experience, faster time to market and improved business decisions”, added Manish.

About CSS Corp

CSS Corp is a global leader in providing Customer Experience (CX) and Technology transformation solutions for enterprise and consumer businesses. An end-to-end technology company, we harness the power of automation, analytics and digital technologies to address specific customer engagement needs.

As a strategic support partner, CSS Corp is committed to nurture the long-term client relationship that redefines cost structures, strong business outcomes, and unrivalled customer experiences. We partner with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our 5,500 technology professionals across 16 global locations are passionate about helping enterprises succeed in their businesses. Please visit www.csscorp.com for more information.

About CIOReview

Published from Fremont, California, CIOReview is a print magazine that explores and understands the plethora of ways adopted by firms to execute the smooth functioning of their businesses. A distinguished panel comprising of CEOs, CIOs, IT VPs including CIOReview editorial board finalized the “20 Most Promising AWS Solution Providers 2016” and shortlisted the best vendors and consultants. For more info, visit: www.cioreview.com.

For more information, please contact:

Venu Nambiar,
Associate Vice President – Brand & Marketing,
CSS Corp,
Cell: +91-9845681408,
venu.nambiar@csscorp.com

CSS Corp appoints Manish Tandon as its new CEO, to be based in the US

Bangalore India, August 6th 2016 : CSS Corp, a global Technology Support company, has appointed Manish Tandon as its new Chief Executive Officer of the company. He will be inducted as a whole time director of the board and as CEO later this quarter. He will take over from “Tiger” TG Ramesh, the current CEO who now transitions to a strategic advisor role as a non-executive director on the board. This is in line with the company’s strategy to have its CEO based in the US, which is its largest market.

An IIT Kanpur alumnus, and a Gold Medalist from IIM Bangalore, Manish has spent nearly two decades at Infosys building and delivering value to global clients across the IT-enabled Services value chain. After his early experience in software delivery and operations, Manish moved into client and business management roles. He grew the Testing business for Infosys significantly, and has operated across a range of geographies, horizontals and business verticals – including Retail / CPG and Financial Services & Insurance. He is currently the head of Healthcare & Life Sciences, Insurance and High-Tech Manufacturing businesses at Infosys. He also is a director on the board of Infosys Lodestone, Infosys Public Services and EdgeVerve.

“Mr. Tandon has a tremendous track record of success and accomplishments working across a range of businesses at Infosys. He brings great strategic vision, an experience of scaling up businesses and shares our excitement about CSS’ potential. We are delighted to have him on board to build on the strong foundation laid by “Tiger”,” said Andreas Baumann, Partners Group & Board Member, CSS Corp.

“It has been an exciting tenure as CEO at CSS Corp. We have strengthened our core business, expanded our delivery centers, achieved early leadership in emerging technology services and delivered differentiated value for our customers. Moving forward it will be great to have our CEO based in the US closer to our customers. Manish Tandon, with his delivery, technology and business acumen will be the best person to take us to our next many levels” said “Tiger” Ramesh.

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 16 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

CSS Corp Recognized as a “Leader” by NelsonHall in recent NEAT Analysis for Customer Management Services (CMS) 2016

17th May, 2016 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall in the “Leaders” quadrant in their latest NEAT analysis on Customer Management Services (CMS)

Key Highlights of the NEAT Report and associated CSS Corp CMS Profile:

    • CSS Corp has been featured as a ‘Leader’ in Overall CMS and also as a ‘High Achievers’ in the following categories:
      • Revenue increase focus
      • Cost take-out focus
      • Customer experience improvement focus
    • NelsonHall recognizes CSS Corp’s vertical expertize with long term client partnerships in hi-tech, telecom, and networking OEM sectors
    • CSS Corp’s analytics capabilities to pre-empt technical issues with end-user devices
    • NelsonHall acknowledges our strong positioning in IoT and home automation support markets
    • Report features CSS Corp’s IPs Active Suite of products:
      • Active Edge: Omni-channel CRM with 360° view of customer engagements
      • Activei: Support augmenting tool/app for IoT ecosystem
      • Active Insights: providing predictive analytics and business intelligence support

Quotes:

According to Ivan Kotzev, Principal Analyst, NelsonHall

“CSS Corp’s proprietary tools and strong focus on analytics and process automation enables it to address a growing client demand for higher value add services and closer partnerships between customer services outsourcing vendors and clients. Benefiting from its expertise in premium technical support and self-diagnostics, CSS Corp is also well positioned to be an early leader in the global IoT support market.”

According to Raj Reddy, Chief Delivery Officer, CSS Corp

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. We consider our inclusion in the CMS NEAT analysis report, further reinforces our position as disruptive player in providing great tech support which is integral to us in providing superlative Customer Experience (CX).

Our success is attributed to our proprietary Active Suite platform which integrates automated support (Activei) , analytics led predictive support (Active Insights) and Premium Tech support (PTS) powered by a robust Knowledge management system(ActiveEdge). Active Suite platform not only made us a trusted advisor to our clients in their growth journey, but also enhanced “Customer Lifetime Value”, and hence opening up new revenue opportunities to our clients.

In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in disruptive technologies likes IoT, M2M support, self-heal and analytics to deliver superlative CX.”

Interesting Collaterals:

CSS Corp’s Support Capability Videos: Corporate Overview, Premium tech Support (PTS), Activei

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

For more information, please contact:
Smitha Hemmigae,
Senior Director, Marketing
CSS Corp Pvt Ltd
Cell: +91-9980564770, smitha.hemmigae@csscorp.com
100% Referenceable Customers. Wired to Support.

CSS Corp Positioned as a “Leader” in NelsonHall’s NEAT Analysis for Hi-Tech Customer Management Services (CMS) 2015

12th January, 2016 Bangalore: CSS Corp, a leading technology support company, today announced it has been positioned by NelsonHall, in the “Leaders” quadrant in their latest NEAT analysis on CMS in the Hi-Tech sector.

Key Highlights of the Report:

    • CSS Corp has been featured as a “Leader” in the following categories as part of the NEAT analysis report:
      • Overall service delivery
      • Cost reduction focus
      • Focus on tech support services
    • NelsonHall recognizes CSS Corp’s deep experience in technical support and analytics expertise for Hi-tech clients
    • Report features CSS Corp’s IPs Active Suite of products –
      • Active Edge: provides agents with a full Omni-channel CRM view of interactions
      • Activei: Support augmenting tool/app
      • Active Insights: providing analytics and business intelligence support
    • NelsonHall recognizes CSS Corp’s ability to track clients’ products and anticipate support queries by identifying threshold violations

Quotes:

According to Vicki Jenkins, Principal Analyst, NelsonHall

“CSS Corp has a strong focus on the high tech sector with origins in software development. It is proactive in its support, with the ability to track clients’ products and anticipate support queries by identifying threshold violations. CSS Corp is looking to the future with specific plans for video support usage, which has the ability to enhance product installation and technical support as well as reduce product returns for high-tech organizations.”

According to Raj Reddy, Chief Delivery Officer, CSS Corp

“CSS Corp is honoured to be positioned in the ‘Leaders’ quadrant. CSS Corp’s position as a ‘Leader’ in the NelsonHall’s NEAT analysis for Hi-tech CMS reinforces our position as a preferred support partner for hi-tech companies seeking to improve customer experience (CX), drive additional revenue opportunities and meet future requirements. In 2016, CSS Corp will broaden its competitive advantages by continuing to invest in technologies like IoT, automation and analytics to deliver superlative CX.”

CSS Corp’s Support Capability Videos: Corporate Overview, Premium tech Support (PTS), Activei

About CSS Corp

CSS Corp is a leading technology company supporting enterprise and consumer products, managing IT infrastructure and deploying networks. We partner with many of Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Technology support is in our DNA. Our expertise and in-depth understanding of the enterprise & consumer product space, along with proven pedigree in Infrastructure Management, helps customers increase revenues, optimize costs, enhance IT availability and business efficiency, to more than 100 customers worldwide. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of 15+ years in managing large and complex support ecosystems.

Please visit www.csscorp.com for more information.

About NelsonHall

NelsonHall is the leading BPS and IT services research firm with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.

 

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