2017

CSS Corp Recognised as a “Cool Vendor” in ITSM 2.0 by Gartner

CSS Corp, a leading IT Services and Technology Support company has been recognised as a “Cool Vendor” in Gartner’s Cool Vendors in ITSM 2.0.

CSS Corp has received this recognition with the latest release of its Predictive Operations and Automation Platform that has attained significant customer engagement milestones. This platform, provided with a single-view dashboard, is powered with capabilities that eliminate problems before the environment is impacted.

CSS Corp has charted out an analytical-solution towards IT service support that is different in an otherwise commoditized domain. It focuses on root cause analysis and long-term resolutions that makes the service support offerings intelligent, proactive and intuitive. The company has also launched a solution for a service aggregator platform that supports integrated service-level management across different component services, including cloud services.

Acknowledging the recognition, Manish Tandon, CEO of CSS Corp. commented “Gartner’s recognition of CSS Corp as a ‘Cool Vendor’ further validates the impactful automation and analytics solution that we have created and also our position as a leading Infrastructure Service provider.

At CSS Corp, we help enterprises realize the full value of their IT infrastructure investment. Our Platform solution hypercharges enterprise Infrastructure ecosystem, predicts incidents, threats and business opportunities and assists in the decision-making process. We look at integrating and introducing various technologies like AI, Analytics and Machine Learning at different junctures to drive effortless engagements. In 2017, CSS Corp will broaden its competitive advantages around IT service management capabilities by continuing to invest in automation, self-heal and advanced analytics for high efficiency and effectiveness.” added Manish.

Key highlights of the solution:

  • CSS Corp’s Predictive Operations and Automation Platform help enterprises simplify IT operations and reimagine customer engagements
  • Analytics-based IT Service management strategy that make service offerings intelligent, proactive and intuitive
  • CSS Corp’s innovative use of IT Operations data for deeper analysis and make IT Service Management more intuitive and customer-focused

About CSS Corp:

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Source: Cool Vendors in ITSM 2.0, 201619 April 2016, Tapati Bandopadhyay, Chris Matchett

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information, please contact:

Venu Nambiar
Associate Vice President – Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

CSS Corp Identified as a ‘Leader’ in Telecom Customer Management Services (CMS) for 2017 by NelsonHall

CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Telecom Customer Management Services (CMS).

The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyses the capability of vendors across a range of criteria and identifies the best performing vendors overall and in the focus areas of cost reduction, revenue increase, and customer satisfaction.

CSS Corp was recognized for its strengths in rendering Technical Support for global telecommunications organizations. Telecom is the largest revenue generating industry segment for CSS Corp. The company supports 30 out of top 50 telecom companies (directly and indirectly) in the world.

Key highlights of the NEAT report and associated CSS Corp Telecom CMS Profile:

  • CSS Corp has been featured as a ‘Leader’ in all four categories:
  • Overall Telecom Customer Management Services (CMS)
  • Increased revenue focus
  • Cost reduction focus
  • Customer satisfaction improvements
  • CSS Corp’s strong technical support services experience for CMS telecommunications organizations
  • CSS Corp is utilizing NLP to support CMS telecommunications clients and building solutions incorporating RPA and AI.

“CSS Corp’s technical support experience has fueled its ability to provide strong technical support to telecommunications organizations. It has also illustrated proven ability to increase CSAT and reduce support costs for its CMS telecommunications clients,” Vicki Jenkins, Senior Industry Analyst, NelsonHall.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Leader” by NelsonHall. We consider our inclusion to be a testimony to our exceptional Digital and Tech Support services framework for telecom companies. CSS Corp acts as a catalyst for growth by enabling telecom companies transform from traditional models to new age service models and helps them identify new revenue streams”.

Sunil Mittal, Head of Sales and Marketing, Executive Vice President, CSS Corp said, It is an honor to be recognized as a “Leader” in telecom services by NelsonHall. Our customers in the telecom and hi-tech sector have embarked on a digital transformation journey to deliver effortless and personalized experience. We specialise in disruptive technologies such as Artificial Intelligence(AI), Automation, Analytics and Intelligent Virtual Assistants to fuel growth and innovation for our customers and help them stay ahead of the curve.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Preview: http://corecommunique.com/css-corp-identified-leader-telecom-customer-management-services-cms-2017-nelsonhall/

CSS Corp Ranked as a ‘Leader’ in Multi-Channel Customer Management Services (CMS) for 2017 by NelsonHall

Bangalore, 29th June 2017: CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Multi-Channel Customer Management Services (CMS).

CSS Corp’s multi-channel platform solution aims at providing a single view of all customer interactions and conversations. The platform promotes convergence of traditional and digital channels in the context of the customer journey, resulting in new revenue opportunities. It empowers customers to start an activity in one channel and transition seamlessly to another.

Key Highlights of the NEAT Report and associated CSS Corp Multi-Channel CMS Profile:

  • CSS Corp has been featured as a ‘Leader’ in all four categories:
    • Overall Multi-Channel Customer Management Services (CMS)
    • CX Improvement focus
    • Increased revenue focus
    • Self-service enablement focus
  • CSS Corp Multichannel solution includes:
    • Proprietary CMS platforms and frameworks encompassing AI, Analytics and Automation capabilities
    • Experience in NLP and text analytics to deliver automation of text-based channels
    • Experience in automation and machine learning to enable next-best-action tools for multichannel delivery

  “CSS Corp’s suite of proprietary multichannel platforms and their transformational approach to support, combine to address the growing requirements of customers for convenient, proactive, and personal, but above all, digital customer experience,” said Ivan Kotzev, Senior Industry Analyst, NelsonHall

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “Omni-channel customer engagement is the new frontier for personalized customer experience. NelsonHall’s recognition of CSS Corp as a ‘Leader’ further validates the remarkable Omni-channel solution that we have built for our clients to improve customer stickiness and grow wallet share through analytics.

CSS Corp’s recent investments in Cognitive Customer Experience Platform, an AI-based Voice Interface solution will further augment our efforts to streamline customer journey mapping and fuel sustainable growth,” added Manish

 CSS Corp recently unveiled its AI solution Cognitive Customer Experience Platform, where human intelligence and machine intelligence converge to provide a sophisticated, automated customer engagement solution. Cognitive Customer Experience Platform integrates with all customer channels like voice, email, chat, and website offers predictive intelligence, automated queuing, routing and channel allocation. Cognitive Customer Experience Platform has garnered rave reviews from leading media houses and the analyst community for its novel usage of AI in simplifying customer engagements.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

About NelsonHall
NelsonHall is the leading global BPS and IT services outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to the analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools, including NEAT, that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPS and IT services outsourcing evaluations.

CSS Corp wins NASSCOM’s Digital Skills Award for 2017

Proprietary framework REIMAGINE recognized amongst the best industry platforms for employee reskilling

Bangalore, India, July 25, 2017 – CSS Corp, a global leader in providing IT Services and Technology Support solutions, has won NASSCOM’s prestigious Digital Skills Award for 2017. CSS Corp’s Digital Career Progression Framework, “Reimagine”, was chosen for its unique and innovative approach to employee up-skilling and cross-skilling in new age digital technologies. The award was presented at NASSCOM’s flagship HR Summit, which was held in Chennai on July 20th.

The “Reimagine” framework has been specifically built to fast-track employee re-skilling initiatives within the organization, in niche digital technologies including Robotic Process Automation (RPA), AI, Analytics, Cloud, DevOps and IoT. Additionally, the framework enables collaborative learning and greater personalization through Virtual University, MOOCs, online portals and learning communities. Reimagine promotes democratization of learning and fosters a culture of innovation within the organization.

The results of Reimagine have been encouraging so far. It and has brought in significant increases in critical business aspects, including resource utilization, team productivity, employee learning and development, and increase in revenue per employee. The framework has also created more career and growth opportunities, while resulting in an overall drop in attrition.

CSS Corp’s Reimagine framework is synchronized with Digital Innovation Labs that provide employees access and ample opportunities to build customer engagement solutions like Cognitive CX Platform, CSS Corp’s recent AI platform. The various training programs and certifications that are offered on the latest technologies enable employees to enhance their digital dexterity, to thrive in today’s disruptive marketplace.

Speaking on the occasion, Mr. R. Chandrashekhar, President, NASSCOM, said, “Workforce landscape in India has evolved significantly over the last decade and the key to success lies in identifying the right talent and then train them to enhance their skills and employability and therefore enhance industry’s competitiveness. I congratulate CSS Corp for their excellent work in this area. We are sure that the entire industry will devise ways and means to scale up the reskilling efforts.

Commenting on the recognition, Manish Tandon, CEO of CSS Corp said, “We are delighted to be recognized by NASSCOM for our digital up-skilling initiatives. This will enable us to offer the best of career and growth opportunities to our employees, while building a nimble and agile organization. We are reorienting our service lines with new and disruptive offerings, and the Reimagine framework is one such step toward this process of change, adoption and growth. We are confident that our employees will tap into these opportunities to learn and adapt, and be the change agents who will deliver transformational business results in today’s rapidly evolving technology environment.

Speaking on the occasion, David Raj, EVP & Chief HR Officer, CSS Corp said, “We are honored by this recognition by NASSCOM. It is a strong testimony to the underlying philosophy of CSS Corp’s adaptability, and our commitment towards building a close-knit, vibrant, and technologically advanced organization. The Reimagine career progression framework has been designed to provide the right guidance, opportunities and encouragement to our employees to advance their careers.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses. Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91 88619 59002 l soumi.bhattacharya@csscorp.com

Genesis Burson – Marsteller
Juhi Chauhan: +91 80952 30405 l juhi.chauhan@bm.com

CSS Corp Wins Silver Stevie in 2017 International Business Awards

AI platform Cognitive Customer Experience Platform recognized as the Best New Product or Service of the Year – Software – Platform as a Service category

Bangalore, August 16, 2017: CSS Corp, a new age IT services and technology support company, was named the winner of a Silver Stevie® Award in the Best New Product or Service of the Year – Software – Platform as a Service category at The 14th Annual International Business Awards 2017. CSS Corp has conferred the recognition for its proprietary Artificial Intelligence (AI) platform, Cognitive Customer Experience Platform.

Cognitive Customer Experience Platform is a highly personalized virtual assistant, which integrates with all customer channels like voice, email, chat, and website across devices, and offers context-driven, real-time support with a human-like interaction to resolve customers’ needs.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “Winning Stevie International Business Awards is a milestone for CSS Corp. We are honored to be recognized as an industry leader in innovation. Automation and AI are becoming major game changers in the world of technology and business. At CSS Corp, we are leading this change by developing technology tools and platforms that give us a distinct advantage in delivering transformational results to our clients.”

Sunil Mittal – EVP, Chief Sales, and Marketing Officer said, “Our primary focus lies in building technology solutions that make a critical difference to our clients’ business while strengthening our technology pillar. Amongst CSS Corp’s many innovative solutions, Cognitive Customer Experience Platform stands tall, and to have been recognized as the Silver Stevie winner is indeed a great honor for us.”

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2017 IBAs received entries from more than 60 nations and territories.

A record total of more than 3,900 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, Startup of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others. Stevie® Award winners were determined by the average scores of more than 200 executives worldwide who participated on 12 juries.

The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 60 nations, the Stevie® Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries” said Michael Gallagher, President, and Founder of the Stevie® Awards. “We look forward to sharing many of these stories with people around the world over the coming months, through the Stevie® Awards blog and social media channels, with the hope to inspire others to high achievement.

Details about The International Business Awards and the lists of Stevie® Award winners are available at www.StevieAwards.com/IBA.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company. The company harnesses the power of automation, analytics, cloud and digital to address specific customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers.
For more information please visit www.csscorp.com

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

CSS Corp recognized by Forrester for CloudMAP (Cloud Migration Capability)

Forrester’s new report on Vendor Landscape: Cloud Migration Services emphasizes cloud transformation capabilities

Bangalore, April 17, 2017CSS Corp, a leading IT Services and Technology Support company, today announced that its CloudMAP planning framework has been recognized by Forrester in their recent report – Vendor Landscape: Cloud Migration Services. The report has featured 30+ competitive vendors with extensive cloud transformation capabilities, driving rapid innovation through the cloud.

Forrester’s report recognizes the key players with advanced cloud expertise that help enterprises in seamless transitioning to the cloud. It talks about how high-profile companies have large-scale plans for migration, and how important it is to choose the right service provider with the right set of capabilities.

Report author Bill Martorelli, Principal Analyst at Forrester says “CSS Corp, for example, is attempting to transform cloud migration from a project opportunity to continuous delivery with automated/assisted migration.

CloudMAP was developed in CSS Corp’s indigenous Innovation Labs which act as an entry point for clients to access new age capabilities of the organization. Most of CSS Corp’s recent solutions have been incubated in their in-house labs. They are investing heavily in building pointed and niche solutions to simplify the client’s complex technology ecosystems. Their investments in the cloud are enabling enterprises to adopt the right cloud strategy and allow them to seamlessly migrate data into the cloud with minimal manual intervention.

CSS Corp’s key cloud solutions are:

  • CloudMAP – Automated Cloud Migration Assessment and Planning for a specific business process or enterprise workload. Reduces migration planning time by at least 40%
  • CloudPATH – Simplified, the industrialized and predictable method of migrating enterprise workload through refactoring, replatforming and live workload migration. Improves success rate of migration by 30-60%
  • CloudDRIVE – Operational readiness from day 1 in the cloud using our NextGen Predictive Operations and Automation Platform for continuous optimization. Saves cloud spend by 20-25%

Manish Tandon, Chief Executive Officer, CSS Corp remarks, “We are delighted to be recognized by Forrester for our capabilities in the Cloud Migration segment. CSS Corp provides a powerful combination of automation platform and frameworks for the success of digital and cloud transformation initiatives of our clients. We look forward to continuing our efforts to help our customers increase revenue by bringing innovative solutions to market. CSS Corp has carved a niche in the cloud space by it’s cost-effective, highly agile and flexible solutions which transform the customer experience.

These industry-leading technology capabilities have certainly resulted in customer delight. Especially, enterprise customers who look for business process focused migration are immensely benefitted through CSS Corp’s continuous planning, industrialized migration, and integrated operations.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

Media Contacts:

CSS Corp
Sivaram Kanthimathinathan: +91-9986070780 l Sivaram.Kanthimathinathan@csscorp.com

Genesis Burson-Marsteller
Juhi Chauhan: +91-8095230405 l  juhi.chauhan@bm.com

CSS Corp launches ‘Earn as You Learn Program’ in association with BITS Pilani

Specialized M.Tech Work Integrated Learning Program to upskill its employees in India

Bangalore, May 17, 2017: CSS Corp, a leading IT Services and Technology Support company, today announced the launch of its ‘Earn As You Learn’ program – a specialized M.Tech Work Integrated Learning Program, in association with BITS Pilani. The program is 100% sponsored by CSS Corp, and will help its employees in India to acquire knowledge and skills required for excelling in their careers with the added advantage of gaining a top-notch M.Tech. degree in Software Engineering from one of India’s most prestigious universities.

The M.Tech Work Integrated Learning Program will be open to all CSS Corp employees, who meet the qualifying criteria, and have completed a minimum tenure of 6 months with the organization. The program offers a unique opportunity to employees to enhance their academic qualifications while gaining significant professional experience. The 4-year Integrated Learning Program is designed to create a pool of industry-ready technology professionals.

Speaking about the association, Manish Tandon, Chief Executive Officer, CSS Corp said, “CSS Corp believes in investing in its people, their learning and their development. Our M.Tech Work Integrated Learning Program for B.Sc. / BCA Graduates from BITS Pilani is testimony to this. As a new-age company, we are strongly focused on innovation. Our clients are among the world’s top technology companies and there are interesting shifts happening in their ecosystem. Through this initiative, we see a great opportunity to bring our employees up to speed with the latest technologies. This would have a positive cascading effect on the services we can deliver to our clients.

With our rich legacy of expert innovation and employee development track record, we are committed to provide challenging career opportunities for high performing employees in the technology space. We are confident that this program in association with BITS Pilani, will set new precedents in learning and development in the Indian technology space.” said David Raj, EVP & Chief HR Officer at CSS Corp.

Work integrated learning has been a core element of the educational philosophy at BITS Pilani, and it is our firm belief that life-long learning is key to achieving professional success and organizational development. We believe that organizations such as CSS Corp, which provide opportunities to their employees to enhance their academic qualifications and technical skills while gaining significant professional experience, will remain prepared to tackle business challenges of the future.” said  Prof. G. Sundar (Director – Off Campus Programmes and Industry Engagement, BITS Pilani)

As a part of the program, the first set of B.Sc. and BCA graduates will be joining in May 2017. Initially, candidates will undergo 60 days of CSS Corp’s intensive New Hire Training. On successful completion of the course, successful candidates will get deployed in various projects. At the end of 6 months, all employees who have qualified from this lot, will join the BITS M.Tech program which will commence in Jan/Feb 2018.  Once these candidates meet the relevant performance criteria, both in CSS Corp and in the M. Tech program, they will earn their final degree from BITS Pilani.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

Media Contacts:

CSS Corp
Sivaram Kanthimathinathan: +91-9986070780 l Sivaram.Kanthimathinathan@csscorp.com

Genesis Burson-Marsteller
Juhi Chauhan: +91-8095230405 l  juhi.chauhan@bm.com

CSS Corp Opens State-of-the-Art Delivery Center in Bangalore to Support its Growing Infrastructure and Tech Support Business

BANGALORE, April 25, 2017: CSS Corp, a leading IT Services and Technology Support company, today announced the opening of its new global delivery centre in International Tech Park (ITPB), Bangalore to house the company’s expanding Infrastructure Management and Tech Support Business.

Special guests at the inauguration of its second service delivery centre in Bangalore included Michael McLeod, President and Chief Operations Officer and Donny Counts, Vice President, of Interface Security Systems, a marquee client for CSS Corp.

With the opening of the new delivery centre, CSS Corp has five fully equipped delivery centers in India – 3 in Chennai and 2 in Bangalore. The new facility in Bangalore is entirely compliant with the best-in-class IT infrastructure, robust security, client specific compliance requirements and sustainability standards.

“We are delighted to announce the launch of our new delivery center in Bangalore. Our relationship with Interface Security Systems gave us the impetus to open this new delivery center and our engagement with them will be the first to go live here. This facility will have top-notch engineers and solutions experts delivering innovation to Infrastructure and Tech Support customers.” said Manish Tandon, CSS Corp’s Chief Executive Officer.

CSS Corp and Interface recently partnered to create and deliver an expanding number of next generation managed IP based technology enabled solutions for networking, security and other enhanced IP Managed Services to selected Interface customers.

Manish further added, “We are strategically expanding our facilities in India to meet the growing needs of our customers and to attract the skilled, diversified and talented workforce available in this region.”

Michael McLeod, President and Chief Operations Officer, Interface Security Systems said, “Interface is uniquely qualified to be the one source for providing a bundle of IP Managed Services that simplify customer engagements and our partnership with CSS Corp strengthens and broadens our managed service capabilities”.

The 34,000 square feet new delivery center features 320 workstations and enables CSS Corp to provide future ready services to its customers. CSS Corp will be further expanding the facility with net addition of 12,000 square feet and 200 workstations.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com  for more information.

For more information, please contact:
Vivian Gomes
Vice President, Marketing

CSS Corp
Mobile: +91 96868 77882 | vivian.gomes@csscorp.com

Independent Research Firm Names CSS Corp as a ‘Strong Performer’ in Customer Analytics Services

Bangalore, October 03, 2017 – CSS Corp, a new-age IT services and technology support company, has been recognized as a “strong performer” in The Forrester WaveTM Customer Analytics Service Providers, Q3 2017. The report evaluates and rates the top customer analytics service providers globally on a 33-criteria scale.

Brandon Purcell- Senior Analyst serving Customer Insights professionals at Forrester Research wrote in the report, “CSS Corp is strongest for customer support. CSS Corp excels in delivering state-of-the-art customer support solutions to its clients. And since artificial intelligence is quickly transforming the world of customer support, CSS Corp is making considerable investments in AI. Its Innovation Lab, an internal team consisting of 50 designers, programmers, and AI and natural language processing (NLP) experts, is tasked with designing next-generation AI platforms for its clients. Cognitive CX Platform, CSS Corp’s virtual assistant platform enabling voice and text interactions for customer service, is one of the lab’s most recent innovations.

CSS Corp’s indigenous customer analytics platform, “Active Insights”, is an end-to-end solution with extensive data ingestion, analytics and reporting capabilities. The platform is powered with AI capabilities and advanced statistical models that drive customer lifecycle management to understand customers’ intent, issues and proactively hit the target with the right recommendations and remediation.

Active Insights platform connects to multiple data sources including structured, unstructured, semi-structured, social media and sensor data. It analyzes and predicts data in real-time, high velocity, low latency and batch processing modes. Active Insights offers intelligent insights about customer sentiments, buying behaviors and satisfaction scores that drive business success.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Strong Performer” in Customer Analytics Services by Forrester.  At CSS Corp, AI and Analytics is at the heart of our business strategy. We are trying to break the stereotypes in services industry through adoption of new age digital technologies that are complementary in nature. Our customer analytics services act as a catalyst for growth by enabling companies across industries to transform from traditional business models to new age service models and helps them identify new revenue streams.

 Sunil Mittal – EVP, Chief Sales and Marketing Officer said, As businesses become more insights driven, it becomes imperative for analytics vendors to deliver real, measurable impact that makes a critical difference to clients’ businesses.

We help companies simplify business processes, understand customer’s next best action and drive additional revenue. We provide insights into customer operations, propensities and issues resulting in enhanced experience and new business opportunities. I believe that this recognition by Forrester marks yet another milestone in our journey towards becoming the partner of choice for global organizations,” he added further.

 About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address specific customer needs. The company partners with leading enterprises to help realize their strategic business outcomes.  Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

For more information please visit www.csscorp.com

CSS Corp to Exhibit at AWS re:Invent 2017

Las Vegas, November 23, 2017 – CSS Corp, a new age IT services and technology Support Company, will be exhibiting at AWS re:Invent 2017 on November 27th, 2017 in Las Vegas. CSS Corp will be present at booth #1537 at The Venetian, Palazzo and Sands Expo Hall as a Bronze Sponsor.

At the event, CSS Corp will be demonstrating their industrialized cloud migration capabilities and success stories in collaboration with Amazon Web Services (AWS).  

CSS Corp is an Advanced Consulting Partner in the AWS Partner Network. CSS Corp has developed a complete suite of solutions to shift from a “Program” to “Continuous Delivery” model for AWS cloud adoption. CSS Corp provides world-class cloud migration and management solutions to customers across various industries as they embark on their digital transformation journey. Some of their key cloud customers include the digital marketing division of world’s leading FMCG company, engineering division of a large tire manufacturer and a learning management company.

The company has deep expertise in migrating large volumes of applications rapidly to the cloud ensuring a risk-free and secure migration. CSS Corp’s cloud transformation services enable enterprises, simplify migration planning, weed out complexities to improve productivity, and move beyond Infrastructure as a Service (IaaS) to Platform as a Service (PaaS). CSS Corp’s Accelerated Cloud Transformation (ACT) Solutions optimize cost and boost operational efficiency. CSS Corp will also showcase their Artificial Intelligence (AI) and automation capabilities in managing AWS cloud instances.

CSS Corp’s flagship cloud solutions Cloud Map, Cloud Path and Cloud Drive are designed to migrate and manage AWS workloads seamlessly, deliver exceptional results and maximize the benefits of the cloud. CSS Corp has leveraged the power of AWS to help companies across verticals transform their business operations through seamless cloud migration. The company has been providing large scale migration of apps and data to the cloud to leading Fortune 1000 companies.

To know more, please visit the CSS Corp booth at AWS re:Invent, where you will also get the chance to experience their new age solutions that are designed to reimagine customer engagement.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

For more information please visit www.csscorp.com

Media Contact:

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY