Bangalore, 29th June 2017: CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Multi-Channel Customer Management Services (CMS).
CSS Corp’s multi-channel platform solution aims at providing a single view of all customer interactions and conversations. The platform promotes convergence of traditional and digital channels in the context of the customer journey, resulting in new revenue opportunities. It empowers customers to start an activity in one channel and transition seamlessly to another.
Key Highlights of the NEAT Report and associated CSS Corp Multi-Channel CMS Profile:
- CSS Corp has been featured as a ‘Leader’ in all four categories:
- Overall Multi-Channel Customer Management Services (CMS)
- CX Improvement focus
- Increased revenue focus
- Self-service enablement focus
- CSS Corp Multichannel solution includes:
- Proprietary CMS platforms and frameworks encompassing AI, Analytics and Automation capabilities
- Experience in NLP and text analytics to deliver automation of text-based channels
- Experience in automation and machine learning to enable next-best-action tools for multichannel delivery
“CSS Corp’s suite of proprietary multichannel platforms and their transformational approach to support, combine to address the growing requirements of customers for convenient, proactive, and personal, but above all, digital customer experience,” said Ivan Kotzev, Senior Industry Analyst, NelsonHall
Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “Omni-channel customer engagement is the new frontier for personalized customer experience. NelsonHall’s recognition of CSS Corp as a ‘Leader’ further validates the remarkable Omni-channel solution that we have built for our clients to improve customer stickiness and grow wallet share through analytics.”
“CSS Corp’s recent investments in Cognitive Customer Experience Platform, an AI-based Voice Interface solution will further augment our efforts to streamline customer journey mapping and fuel sustainable growth,” added Manish
CSS Corp recently unveiled its AI solution Cognitive Customer Experience Platform, where human intelligence and machine intelligence converge to provide a sophisticated, automated customer engagement solution. Cognitive Customer Experience Platform integrates with all customer channels like voice, email, chat, and website offers predictive intelligence, automated queuing, routing and channel allocation. Cognitive Customer Experience Platform has garnered rave reviews from leading media houses and the analyst community for its novel usage of AI in simplifying customer engagements.
About CSS Corp
CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.
Please visit www.csscorp.com for more information.
NelsonHall is the leading global BPS and IT services outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to the analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools, including NEAT, that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPS and IT services outsourcing evaluations.