2017

CSS Corp Recognised as a “Cool Vendor” in ITSM 2.0 by Gartner

CSS Corp, a leading IT Services and Technology Support company has been recognised as a “Cool Vendor” in Gartner’s Cool Vendors in ITSM 2.0.

CSS Corp has received this recognition with the latest release of its Predictive Operations and Automation Platform that has attained significant customer engagement milestones. This platform, provided with a single-view dashboard, is powered with capabilities that eliminate problems before the environment is impacted.

CSS Corp has charted out an analytical-solution towards IT service support that is different in an otherwise commoditized domain. It focuses on root cause analysis and long-term resolutions that makes the service support offerings intelligent, proactive and intuitive. The company has also launched a solution for a service aggregator platform that supports integrated service-level management across different component services, including cloud services.

Acknowledging the recognition, Manish Tandon, CEO of CSS Corp. commented “Gartner’s recognition of CSS Corp as a ‘Cool Vendor’ further validates the impactful automation and analytics solution that we have created and also our position as a leading Infrastructure Service provider.

At CSS Corp, we help enterprises realize the full value of their IT infrastructure investment. Our Platform solution hypercharges enterprise Infrastructure ecosystem, predicts incidents, threats and business opportunities and assists in the decision-making process. We look at integrating and introducing various technologies like AI, Analytics and Machine Learning at different junctures to drive effortless engagements. In 2017, CSS Corp will broaden its competitive advantages around IT service management capabilities by continuing to invest in automation, self-heal and advanced analytics for high efficiency and effectiveness.” added Manish.

Key highlights of the solution:

  • CSS Corp’s Predictive Operations and Automation Platform help enterprises simplify IT operations and reimagine customer engagements
  • Analytics-based IT Service management strategy that make service offerings intelligent, proactive and intuitive
  • CSS Corp’s innovative use of IT Operations data for deeper analysis and make IT Service Management more intuitive and customer-focused

About CSS Corp:

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Source: Cool Vendors in ITSM 2.0, 201619 April 2016, Tapati Bandopadhyay, Chris Matchett

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information, please contact:

Venu Nambiar
Associate Vice President – Marketing
CSS Corp
Cell: +91-9845681408
venu.nambiar@csscorp.com

CSS Corp Identified as a ‘Leader’ in Telecom Customer Management Services (CMS) for 2017 by NelsonHall

CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Telecom Customer Management Services (CMS).

The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyses the capability of vendors across a range of criteria and identifies the best performing vendors overall and in the focus areas of cost reduction, revenue increase, and customer satisfaction.

CSS Corp was recognized for its strengths in rendering Technical Support for global telecommunications organizations. Telecom is the largest revenue generating industry segment for CSS Corp. The company supports 30 out of top 50 telecom companies (directly and indirectly) in the world.

Key highlights of the NEAT report and associated CSS Corp Telecom CMS Profile:

  • CSS Corp has been featured as a ‘Leader’ in all four categories:
  • Overall Telecom Customer Management Services (CMS)
  • Increased revenue focus
  • Cost reduction focus
  • Customer satisfaction improvements
  • CSS Corp’s strong technical support services experience for CMS telecommunications organizations
  • CSS Corp is utilizing NLP to support CMS telecommunications clients and building solutions incorporating RPA and AI.

“CSS Corp’s technical support experience has fueled its ability to provide strong technical support to telecommunications organizations. It has also illustrated proven ability to increase CSAT and reduce support costs for its CMS telecommunications clients,” Vicki Jenkins, Senior Industry Analyst, NelsonHall.

Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Leader” by NelsonHall. We consider our inclusion to be a testimony to our exceptional Digital and Tech Support services framework for telecom companies. CSS Corp acts as a catalyst for growth by enabling telecom companies transform from traditional models to new age service models and helps them identify new revenue streams”.

Sunil Mittal, Head of Sales and Marketing, Executive Vice President, CSS Corp said, It is an honor to be recognized as a “Leader” in telecom services by NelsonHall. Our customers in the telecom and hi-tech sector have embarked on a digital transformation journey to deliver effortless and personalized experience. We specialise in disruptive technologies such as Artificial Intelligence(AI), Automation, Analytics and Intelligent Virtual Assistants to fuel growth and innovation for our customers and help them stay ahead of the curve.

About CSS Corp

CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.

Please visit www.csscorp.com for more information.

Preview: http://corecommunique.com/css-corp-identified-leader-telecom-customer-management-services-cms-2017-nelsonhall/

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