2018

CSS Corp Wins Gold at 10th Annual 2018 Golden Bridge Awards

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~ Proprietary cognitive assistant platform Cognitive CX Platform recognized under the Innovations in Technology – IT Services category ~

Bangalore, October 22, 2018: CSS Corp, a new-age IT services and technology support company, today announced that its cognitive assistant platform Cognitive CX Platform has been awarded Gold at the 10th Annual 2018 Golden Bridge Awards. The award will be presented in San Francisco on Monday, October 29, 2018, during the red-carpet ceremony.

CSS Corp has built Cognitive CX Platform to help brands reorient their customer experience approach through an outcome-based model. The company enables organizations to adopt contextual digital strategies and proposes solutions that automate interactions, amplify customer service agents and simplify their operations.

CSS Corp’s Cognitive CX Platform ties four crucial components of customer lifecycle management:

  • Customer experience enhancement
  • Digital journey orchestration
  • Revenue generation
  • Outcome-based delivery

The company is investing significantly in its Cognitive CX Platform platform to help businesses anticipate and resolve customer issues at scale and at manageable costs. The company recently released the enterprise version of the Cognitive CX Platform platform that focuses on streamlining and modernizing enterprise support operations.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Brands that master personalization and bring deep, intuitive customer experiences through smarter technology will thrive in the digital future. CSS Corp’s deep capabilities in digital, coupled with our obsessive focus on customer centricity has helped us to offer unique expertise to our clientele and aid in their transformation journeys.”

“This recognition is another milestone in our innovation journey, as we continue to explore new frontiers in creating cognitive solutions for tomorrow’s business problems,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Our digital-focused strategy and innovation roadmap has helped us to develop intuitive solutions that identify new revenue opportunities and power growth for our customers. Our cognitive platform Cognitive CX Platform is born out of this approach, and since its launch, Cognitive CX Platform has helped us to explore greater personalization in CX, for our clients.”

“We are honored to be recognized by Golden Bridge Awards, and we will continue to push new boundaries in customer excellence through cutting-edge innovation and intelligent technology,” he further added.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Opens New Delivery Center in Manila, Philippines to Complement Its Growth and Expansion Strategy

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~ Opens second center in the city to address growing business needs and attract new millennial talent ~

Philippines, October 16, 2018: CSS Corp, a new-age IT services and technology support company, today announced the opening of its new delivery center in Manila, Philippines. The new center is located in Bonifacio Global City, the financial and lifestyle district of Manila.

The new facility in Manila is the latest addition to CSS Corp’s growing portfolio of delivery centers globally, which are aimed at providing new age services and tech support to the global clientele. The company plans to hire over 400 local employees over the next six to eight months, in areas such as technical support, helpdesk, customer support and account management. This development comes as part of the company’s growth strategy to expand in local markets.

CSS Corp launched its first center in Manila in the year 2009 and continues to focus on building diversified talent and capabilities for its customers. The 24,218-sq. feet new facility will house 400 employees, and will feature state-of-the-art workspaces, two training centers, technical labs, collaboration rooms and recreational areas including a 24-hour cafeteria, karaoke and billiard rooms. The entire center has been designed keeping sustainability and employee-friendliness in mind.

“We are thrilled to announce the launch of our new delivery center in Manila. We are thankful to the Philippine Economic Zone Authority (PEZA) for their continued support, and we look forward to a long-term, strategic and fruitful association that will complement our mutual vision of growth,” said Manish Tandon, CEO at CSS Corp.

Manish further added, “Philippines continues to emerge as an outsourcing hotspot for global players, given its strong understanding of customers in US and EU, coupled with the surge in digital-savvy talent and technical skills. We are confident that the new delivery center will aid our strategic vision of being more to our customers, while remaining committed to the local economy within the country.”

“At CSS Corp, we remain committed to driving growth for our customers, employees and the ecosystem, while delivering digital innovation and superior customer experience to our clients. Philippines, with its ease of doing business, burgeoning tech talent, and exceptional language skills, has become a favored destination for support capabilities, especially with the rise in cognitive technologies. Coupled with strong labor policies and government incentives, the country brings tremendous potential for growth in the near future,” said Arvind Kingsly Appavu, Country Head & AVP – Philippines at CSS Corp.

In 2017, CSS Corp opened two new development centers, one in Costa Rica in December and another in Bengaluru, India in April. With the new center in Manila, CSS Corp has increased its presence in Asia to 8 locations, as a part of its strategic vision to offer infrastructure and tech support capabilities to its customers across the world.

The Philippine IT-BPM industry targets to generate 1.8 million direct employment by 2022 under the Accelerate PH: Future Ready Roadmap 2022 by the Information Technology and Business Process Association of the Philippines (IBPAP). It also hopes to help create more than 5 million jobs in other sectors, making it the single largest creator of jobs in the Philippines.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

Parks Associates: More than 50% of consumers who set up smart home devices themselves report setup problems

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~ Webcast to address tech support opportunities through automated cognitive and intelligent technologies and automated connected devices ~

Dallas, Texas, November 8, 2018: Parks Associates research finds most smart home owners set up their devices on their own and more than 50% of these consumers report setup problems. These issues have not translated into greater adoption of tech support services—one-fifth of U.S. broadband households have a subscription. The research firm will examine opportunities to improve tech support services using cognitive and intelligent technologies and automation in the webcast “Cognitive Support Solutions: Delivering the Best Connected Experience” on Tuesday, November 13, 11 a.m. CT.

The webcast, sponsored by CSS Corp, presents strategies for tech support providers to automate support processes while still delivering personalized and valuable user experiences.

“In today’s connected household, support services must expand to offer comprehensive protection for the whole home network, with knowledge of all connected devices, their capabilities, and how they interact with each other,” said Patrice Samuels, Senior Analyst, Parks Associates. “This service creates multiple support challenges, so cost control is another obstacle. AI and other adaptive tech innovations can help companies develop a service that is cost-effective yet still deliver positive user experiences.”

“The power of information and choice that today’s consumers enjoy make them more aware and in control of what they want than ever before,” said Sid Victor, Vice President & Head of Customer eXperience Services, CSS Corp. “This paradigm shift has made customer experience (CX) the new differentiator as empowered customers are calling the shots. At CSS Corp, we’ve taken an experience-first approach to orchestrating our customers’ digital journeys. Our unique point-of-view from being the perfect intersection of a customer experience practitioner and digital Services provider gives us an unprecedented edge in crafting the ideal digital journey for our customers. CSS Corp’s offers modular, context-aware, and outcome-based cognitive automation models to create hyper-personalized customer experiences.”

During the webcast, Samuels and Victor will share insights on:

  • Consumer expectations for support
  • Automation built on intelligent devices that deliver personalized connected experiences to consumers
  • The impact of support on customer experience and actions
  • Outcome-based automation services and their impact on business outcomes

“Connected devices are taking a more central role in a variety of contexts,” Samuels said. “Use cases extend from entertainment to health and home security, and automated solutions with the proper intelligence can deliver convenience and personalization to the consumer through multiple support scenarios.”

For more information and to register for the webcast, visit http://www.parksassociates.com/cognitive-nov2018. To speak with an analyst about this research, contact Julia Homier at julia.homier@parksassociates.com, 972-996-0214.

 

About Parks Associates

Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions. http://www.parksassociates.com

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp’s customer ALE wins Certified Support Staff Excellence Center Award 2018 at the TSW Conference

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~ CSS Corp offers technology support capabilities to 30 out of the top 50 telecom companies globally ~

 

Bangalore, November 20, 2018: CSS Corp, a new-age IT services and technology-support company, today announced that its customer ALE International operating under the Alcatel-Lucent Enterprise brand (ALE) has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology Services Industry Association (TSIA).

CSS Corp has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service. Leveraging CSS Corp’s technology support platforms, ALE was able to bring down recurring ticket incidents by nearly 20%, while fully resolving customer queries, thus improving customer satisfaction across four regions and global support centers.

CSS Corp works with 30 out of the top 50 major global telecom service provider/telecom operator companies globally, enabling them to deliver seamless customer engagement while creating additional revenue generation avenues. CSS Corp’s comprehensive enterprise support offerings span all aspects from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It enables enterprises to move from a reactive support model to a pre-emptive and proactive support model by leveraging the automation and high-end data analytics.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Delivering seamless CX is a critical imperative for telecom companies in today’s digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of technology and expertise.”

 

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About ALE International

 The mission of ALE is to make everything connect to create the customized technology experiences customers need. From the office, the cloud or in combination, ALE delivers networking and communications that work for people, processes and customers. A heritage of innovation and dedication to customer success has made the organization an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, the company’s 2,200+ employees and 2,900+ partners serve across more than 50 countries marketed under the Alcatel-Lucent Enterprise brand. This is achieved through digital transformation tailored to each organization. ALE integrates systems, deploys analytics, and leverages mobility and the Internet of Things through innovative new business models to lay the foundation for all future innovations.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services in the 2019 Everest Group’s PEAK Matrix™

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Bangalore, December 05, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named as a ‘Major Contender’ in the Everest Group’s PEAK MatrixTM 2019 for Cloud Enablement Services. CSS Corp has been well-positioned for delivering flexible and scalable on-demand solutions to global enterprises, in order to accelerate cloud migration and drive faster time-to-market.

Everest’s PEAK MATRIX assesses cloud service providers on parameters such as market impact, organization vision & strategy, and service delivery capabilities, in order to create this comprehensive ranking. The report provides an in-depth view into 20+ vendors that are enabling critical business outcomes for businesses through seamless transition to the cloud.

CSS Corp has been simplifying cloud migration complexities and powering agile cloud adoption for enterprises through its Cloud Migration Services and solutions like CloudMAP, CloudPATH, and CloudDRIVE.  The full suite of solutions enables enterprises to radically improve customer experience, manage faster time-to-market, and reduce costs by moving to a “continuous delivery” model for cloud adoption.

Speaking on the recognition, Manish Tandon- CEO at CSS Corp, said, “Cloud has emerged as a critical business driver for more and more businesses seeking to achieve competitive differentiation and faster-time-to-market. The right set of cloud tools and a robust enablement partner can significantly impact an organization’s bottom line, by plugging in more flexibility, agility, and intelligence into business operations.”

“We are thrilled to be recognized amongst the top cloud service providers in the Everest Group’s PEAK Matrix, and this spurs us on to deliver more value to our customers and be a valued partner of choice,” he added further.

Sunil Mittal – EVP, Chief Sales and Marketing Officer at CSS Corp said, “Cloud is no longer a technology decision, but rather a business decision. Businesses are viewing cloud adoption as an essential component of enterprise IT ecosystems, and leveraging the best cloud infrastructure to drive critical business decision making. At CSS Corp, our constant endeavor is to marry our best-in-class solutions to the right counsel and expertise to deliver winning results for our customers.”

He further added, “We are delighted to be recognized by Everest Group for our cloud transition and enablement capabilities. This is reflective of our deep commitment to customer success, and providing them with expert counsel to drive greater business differentiation and profitability for our customers.”

Ashwin Venkatesan, Practice Director at Everest Group said, “Cloud is increasingly becoming a strategic enabler of business outcomes and warrants a client-specific enablement approach. CSS Corp has a strong focus on building an end-to-end cloud services suite backed by a credible partner ecosystem and investments in innovation labs – all of which have helped the company position itself as a Major Contender in this assessment. Clients have specifically appreciated CSS Corp’s flexibility, cost management, and transparency in cloud service operations.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix

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CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix™

Bangalore, January 8, 2018 – CSS Corp, a new-age IT services and technology support company, today announced that the Everest Group has recognized the company as a ‘Major Contender’ in its PEAK MatrixTM for Cloud Enablement Services. Demonstrating its innovation and growth in the market, CSS Corp was strongly positioned for its ability to delivery flexible, on-demand, scalable and elastic services which make them well-positioned to help enterprises transform from legacy systems to new age digital ecosystems.

Everest’s PEAK MATRIX is a framework to assess the relative market impact, overall vision and capability of service providers. The report provides a view of 20+ vendors and recognizes key players with advanced cloud expertise that help enterprises in seamless transition to the cloud.

CSS Corp’s Cloud Migration Services enables enterprises to simplify migration planning for agile cloud adoption, remove cloud transformation complexities, and move beyond IaaS to improve cost and efficiency, resulting in better customer experience and faster time to market.

CSS Corp has developed a complete suite of solutions to shift from a “program” to “continuous delivery” model for cloud adoption.  Key cloud solutions are:

  • CloudMAP – Automated cloud migration assessment and planning for a specific business process or enterprise workload. Reduces migration planning time by at least 40%.
  • CloudPATH – Simplified, industrialized and predictable method of migrating enterprise workload through re-factoring, re-platforming and live workload migration. Improves success rate of migration by 30-60%.
  • CloudDRIVE – Operational readiness from day 1 in the cloud using Next-gen predictive operations and automation platform for continuous optimization. Saves cloud spend by 20-25%.

Speaking on the recognition, Manish Tandon, CEO, CSS Corp, said, “Cloud is becoming a mainstream component of enterprise IT ecosystems. With a plethora of cloud migration services available today, it has become important for enterprises to choose the right service provider with the right set of capabilities. CSS Corp’s Cloud Migration and Management services makes a compelling business case on both technical and commercial aspects.”

He further added, “We are delighted at being recognized by Everest for our capabilities in the cloud migration segment, which reflects the value we deliver to our customers through our differentiated cloud offerings and innovation in service delivery.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins ‘5th Big Data & Analytics Converge 2018 Award’ for its ‘Active Insights’ Platform

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CSS Corp Wins ‘5th Big Data & Analytics Converge 2018 Award’ for its ‘Active Insights’ Platform

Named as Winner in the ‘Best Analytics Service in Customer Analytics’ category

Bangalore, February 7, 2018 – CSS Corp, a new-age IT services and technology support company, announced today that it has been selected as a winner of the ‘5th Big Data & Analytics Converge 2018 Award’ in the ‘Best Analytics Service in Customer Analytics’ category. CSS Corp emerged as a winner for its proven capabilities in driving intelligence in customer engagements through its smart analytics platform, Active Insights. The award ceremony took place on 1st February 2018, at Taj Lands End, Mumbai.

CSS Corp was recognized for its unique capabilities that leverage artificial intelligence, machine learning and natural language processing to enable businesses to understand customer experience. CSS Corp’s Active Insights goes beyond traditional analytical models to predict customers’ buying behavior and identify next best actions by applying contextual algorithmic models to historical purchasing behavior. The platform is powered by advanced statistical models that uncover customers’ intent and issues and proactively deliver the right recommendations and remediation.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “At CSS Corp, we are leveraging artificial intelligence and analytics to help clients discover new revenue streams and leverage new efficiencies. Our digital analytics center of excellence is helping transform customer ecosystems, resulting in improved business agility, operational excellence, resilience, and enhanced customer experience.”

He added further, “We are delighted to provide a sustainable competitive edge to our customers in their transformational growth journeys. This recognition is a testimony to our growing capabilities to deliver winning results for our clients.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins Big at NETGEAR Support Supplier Conference 2018

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Recognized as a Support Partner of Choice for NETGEAR’s global business operations

Bangalore, February 14, 2018 – CSS Corp, a new-age IT services and technology support company, has been recognized for its exemplary customer support services at the annual NETGEAR Support Supplier Conference 2018, held in Hong Kong on 30, 31 January 2018.

CSS Corp emerged a winner in three categories: Best Contact Center for All-round Performance, Best Contact Center in Sales and PTS, and for 15 years of Partnership with NETGEAR. The NETGEAR Support Supplier Conference is organized annually by NETGEAR to recognize and celebrate the contributions from their support partners globally.

CSS Corp has been recognized for implementing an outcome based support model and for its novel adoption of Premium Tech Support (PTS) in support operations that transformed NETGEAR’s cost center into a profit center.  PTS is CSS Corp’s flagship solution that has been built based on its extensive experience from supporting companies in the telecom, media and technology sector. PTS offers customers paid support for ‘out of warranty’ or ‘end of life’ devices focused on delivering greater customer satisfaction, new revenue sources, and lower support costs.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “At CSS Corp, we obsessively pursue customer satisfaction. For nearly two decades, we have consistently co-innovated with our clients to create new efficiencies and generate new revenue streams that drive profitability.”

“As we complete 15 years of enduring partnership with NETGEAR, it is indeed a great honour to be recognized as their key support partner for global operations. This is a testament to our capabilities and resolve to consistently deliver the best value to our clients,” he further added.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp wins Silver Stevie in 2018 Sales & Customer Service Awards

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Premium Tech Support (PTS) Platform recognized for Innovation in Customer Service for the Telecommunications Industry

Bangalore, February 28, 2018: CSS Corp, a new-age IT services and technology Support Company, today announced that it has won the Silver Stevie® Award in the “Innovation in Customer Service in the Telecommunications Industry” category at the 2018 Stevie® Awards for Sales & Customer Service. The results were declared during the award ceremony on Friday, February 23 at Caesars Palace in Las Vegas, Nevada. CSS Corp was acknowledged for its deep expertise in enhancing customer experience and improving top-line revenue based on the customer insights generated by support operations.

The Premium Tech Support (PTS) platform from CSS Corp was recognized for its industry-leading innovation and unique value proposition. The platform enables Hi-Tech and telecom companies to launch customer support operations faster, infuse intelligence into interactions, and drive additional revenue opportunities. PTS encompasses pre-built telecom specific domain offerings, 360-degree customer context, intelligent process guidance, and actionable insights that enhances customer interactions.

CSS Corp’s PTS platform is built on a revenue-sharing framework that transforms cost centers into profit centers and converts non-revenue generating customer queries into revenue streams. Using the platform, customers also have the flexibility to add new services to the platform and augment their existing portfolio. The platform leverages AI & analytics to gather deeper customer intelligence and proposes the best services and products that drive additional revenue.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Our relentless focus on improving customer engagements has helped us to rapidly innovate for our customers and yield powerful and measurable impact to their business. Being a new-age services company, customer experience and revenue generation through digital has been our core focus, and we constantly endeavor to deliver contextual intelligence to our clients that helps them transform their cost centers into profit centers.”

“We are thrilled to be recognized by Stevie, for the second time in the last 6 months. We will continue to innovate and push the envelope to ensure our services blend with our customer expectations and drive business value.” he further added.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Media Contact:

 CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized for its Digital Excellence, wins ‘The Golden Globe Tigers Award 2018’

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Digital Customer Engagement Platform ‘Cognitive Customer Experience Platform’ recognized for Business Innovation

India, May 04, 2018: CSS Corp, an IT services and technology support company, announced today that it received the 2018 Golden Globe Tigers Award in the Business Innovation category. The results were declared at Pullman Kuala Lumpur City Centre in Malaysia. CSS Corp was recognized for its novel adoption of AI in customer support operations through its digital customer engagement platform, Cognitive Customer Experience Platform.

CSS Corp’s digital platforms help simplify complex business processes and streamline customer life cycle management. The platforms provide omnichannel customer experiences and enable new revenue opportunities for organizations. In a customer support ecosystem, CSS Corp’s digital customer engagement framework provides a convenient digital engagement channel, uses AI and analytics to identify the best course of action, and guides customers and engineers through specific resolutions.

Speaking about the win, Manish Tandon, Chief Executive Officer, said, “Being a customer-obsessed organization, we realize that deep understanding of the customer’s intent and the problem is key to providing a better experience. CSS Corp is deeply invested in digital and we are honored to be recognized for our innovation in delivering stellar customer experiences.”

“CSS Corp reaffirms its commitment to using emerging technologies to create high-quality, personalized customer experiences. We continue to make significant investments in Cognitive Customer Experience Platform industry-specific solutions in telecom, media, technology, retail, and CPG industries. It has been very well-received by our clients, industry analysts, and thought leaders as a way to drive growth, agility, and enterprise transformation. It is indeed a proud moment for all of us to receive this award,” said Sunil Mittal, EVP & Chief Sales and Marketing Officer.

 

About CSS Corp
CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

 

Media Contact:
CSS Corp – Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp is now Movate

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