2018

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix™

Bangalore, January 8, 2018 – CSS Corp, a new-age IT services and technology support company, today announced that the Everest Group has recognized the company as a ‘Major Contender’ in its PEAK MatrixTM for Cloud Enablement Services. Demonstrating its innovation and growth in the market, CSS Corp was strongly positioned for its ability to delivery flexible, on-demand, scalable and elastic services which make them well-positioned to help enterprises transform from legacy systems to new age digital ecosystems.

Everest’s PEAK MATRIX is a framework to assess the relative market impact, overall vision and capability of service providers. The report provides a view of 20+ vendors and recognizes key players with advanced cloud expertise that help enterprises in seamless transition to the cloud.

CSS Corp’s Cloud Migration Services enables enterprises to simplify migration planning for agile cloud adoption, remove cloud transformation complexities, and move beyond IaaS to improve cost and efficiency, resulting in better customer experience and faster time to market.

CSS Corp has developed a complete suite of solutions to shift from a “program” to “continuous delivery” model for cloud adoption.  Key cloud solutions are:

  • CloudMAP – Automated cloud migration assessment and planning for a specific business process or enterprise workload. Reduces migration planning time by at least 40%.
  • CloudPATH – Simplified, industrialized and predictable method of migrating enterprise workload through re-factoring, re-platforming and live workload migration. Improves success rate of migration by 30-60%.
  • CloudDRIVE – Operational readiness from day 1 in the cloud using Next-gen predictive operations and automation platform for continuous optimization. Saves cloud spend by 20-25%.

Speaking on the recognition, Manish Tandon, CEO, CSS Corp, said, “Cloud is becoming a mainstream component of enterprise IT ecosystems. With a plethora of cloud migration services available today, it has become important for enterprises to choose the right service provider with the right set of capabilities. CSS Corp’s Cloud Migration and Management services makes a compelling business case on both technical and commercial aspects.”

He further added, “We are delighted at being recognized by Everest for our capabilities in the cloud migration segment, which reflects the value we deliver to our customers through our differentiated cloud offerings and innovation in service delivery.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins ‘5th Big Data & Analytics Converge 2018 Award’ for its ‘Active Insights’ Platform

CSS Corp Wins ‘5th Big Data & Analytics Converge 2018 Award’ for its ‘Active Insights’ Platform

Named as Winner in the ‘Best Analytics Service in Customer Analytics’ category

Bangalore, February 7, 2018CSS Corp, a new-age IT services and technology support company, announced today that it has been selected as a winner of the ‘5th Big Data & Analytics Converge 2018 Award’ in the ‘Best Analytics Service in Customer Analytics’ category. CSS Corp emerged as a winner for its proven capabilities in driving intelligence in customer engagements through its smart analytics platform, Active Insights. The award ceremony took place on 1st February 2018, at Taj Lands End, Mumbai.

CSS Corp was recognized for its unique capabilities that leverage artificial intelligence, machine learning and natural language processing to enable businesses to understand customer experience. CSS Corp’s Active Insights goes beyond traditional analytical models to predict customers’ buying behavior and identify next best actions by applying contextual algorithmic models to historical purchasing behavior. The platform is powered by advanced statistical models that uncover customers’ intent and issues and proactively deliver the right recommendations and remediation.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “At CSS Corp, we are leveraging artificial intelligence and analytics to help clients discover new revenue streams and leverage new efficiencies. Our digital analytics center of excellence is helping transform customer ecosystems, resulting in improved business agility, operational excellence, resilience, and enhanced customer experience.”

He added further, “We are delighted to provide a sustainable competitive edge to our customers in their transformational growth journeys. This recognition is a testimony to our growing capabilities to deliver winning results for our clients.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins Big at NETGEAR Support Supplier Conference 2018

Recognized as a Support Partner of Choice for NETGEAR’s global business operations

Bangalore, February 14, 2018CSS Corp, a new-age IT services and technology support company, has been recognized for its exemplary customer support services at the annual NETGEAR Support Supplier Conference 2018, held in Hong Kong on 30, 31 January 2018.

CSS Corp emerged a winner in three categories: Best Contact Center for All-round Performance, Best Contact Center in Sales and PTS, and for 15 years of Partnership with NETGEAR. The NETGEAR Support Supplier Conference is organized annually by NETGEAR to recognize and celebrate the contributions from their support partners globally.

CSS Corp has been recognized for implementing an outcome based support model and for its novel adoption of Premium Tech Support (PTS) in support operations that transformed NETGEAR’s cost center into a profit center.  PTS is CSS Corp’s flagship solution that has been built based on its extensive experience from supporting companies in the telecom, media and technology sector. PTS offers customers paid support for ‘out of warranty’ or ‘end of life’ devices focused on delivering greater customer satisfaction, new revenue sources, and lower support costs.

Speaking on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “At CSS Corp, we obsessively pursue customer satisfaction. For nearly two decades, we have consistently co-innovated with our clients to create new efficiencies and generate new revenue streams that drive profitability.

As we complete 15 years of enduring partnership with NETGEAR, it is indeed a great honour to be recognized as their key support partner for global operations. This is a testament to our capabilities and resolve to consistently deliver the best value to our clients,” he further added.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp wins Silver Stevie in 2018 Sales & Customer Service Awards

Premium Tech Support (PTS) Platform recognized for Innovation in Customer Service for the Telecommunications Industry

Bangalore, February 28, 2018: CSS Corp, a new-age IT services and technology Support Company, today announced that it has won the Silver Stevie® Award in the “Innovation in Customer Service in the Telecommunications Industry” category at the 2018 Stevie® Awards for Sales & Customer Service. The results were declared during the award ceremony on Friday, February 23 at Caesars Palace in Las Vegas, Nevada. CSS Corp was acknowledged for its deep expertise in enhancing customer experience and improving top-line revenue based on the customer insights generated by support operations.

The Premium Tech Support (PTS) platform from CSS Corp was recognized for its industry-leading innovation and unique value proposition. The platform enables Hi-Tech and telecom companies to launch customer support operations faster, infuse intelligence into interactions, and drive additional revenue opportunities. PTS encompasses pre-built telecom specific domain offerings, 360-degree customer context, intelligent process guidance, and actionable insights that enhances customer interactions.

CSS Corp’s PTS platform is built on a revenue-sharing framework that transforms cost centers into profit centers and converts non-revenue generating customer queries into revenue streams. Using the platform, customers also have the flexibility to add new services to the platform and augment their existing portfolio. The platform leverages AI & analytics to gather deeper customer intelligence and proposes the best services and products that drive additional revenue.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Our relentless focus on improving customer engagements has helped us to rapidly innovate for our customers and yield powerful and measurable impact to their business. Being a new-age services company, customer experience and revenue generation through digital has been our core focus, and we constantly endeavor to deliver contextual intelligence to our clients that helps them transform their cost centers into profit centers.”

We are thrilled to be recognized by Stevie, for the second time in the last 6 months. We will continue to innovate and push the envelope to ensure our services blend with our customer expectations and drive business value.” he further added.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, in seven specialized judging committees.

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

About The Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

Media Contact:

 CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized for its Digital Excellence, wins ‘The Golden Globe Tigers Award 2018’

Digital Customer Engagement Platform ‘Cognitive Customer Experience Platform’ recognized for Business Innovation

India, May 04, 2018: CSS Corp, an IT services and technology support company, announced today that it received the 2018 Golden Globe Tigers Award in the Business Innovation category. The results were declared at Pullman Kuala Lumpur City Centre in Malaysia. CSS Corp was recognized for its novel adoption of AI in customer support operations through its digital customer engagement platform, Cognitive Customer Experience Platform.

CSS Corp’s digital platforms help simplify complex business processes and streamline customer life cycle management. The platforms provide omnichannel customer experiences and enable new revenue opportunities for organizations. In a customer support ecosystem, CSS Corp’s digital customer engagement framework provides a convenient digital engagement channel, uses AI and analytics to identify the best course of action, and guides customers and engineers through specific resolutions.

Speaking about the win, Manish Tandon, Chief Executive Officer, said, “Being a customer-obsessed organization, we realize that deep understanding of the customer’s intent and the problem is key to providing a better experience. CSS Corp is deeply invested in digital and we are honored to be recognized for our innovation in delivering stellar customer experiences.”

“CSS Corp reaffirms its commitment to using emerging technologies to create high-quality, personalized customer experiences. We continue to make significant investments in Cognitive Customer Experience Platform industry-specific solutions in telecom, media, technology, retail, and CPG industries. It has been very well-received by our clients, industry analysts, and thought leaders as a way to drive growth, agility, and enterprise transformation. It is indeed a proud moment for all of us to receive this award,” said Sunil Mittal, EVP & Chief Sales and Marketing Officer.

 

About CSS Corp
CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information, please visit www.csscorp.com.

 

Media Contact:
CSS Corp – Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Named a “Leader” in NelsonHall’s NEAT for Cognitive IT Infrastructure Management Services

CSS Corp recognized in server-centric services for its AI and analytics capability in IT automation through its indigenous cognitive automation platform, Contelli

Bangalore, July 03, 2018: CSS Corp, a new-age IT services and technology support company, announced today that it has been named as a “Leader” in NelsonHall’s NEAT for Cognitive IT Infrastructure Management Services, in the Server-Centric Services Capability market segment. NelsonHall is a leading independent global analyst firm for the business and IT services industry. The report evaluates 15 top vendors providing cognitive and intelligent automation services for global enterprises to manage the complexity of IT operations and business environments.

NelsonHall’s NEAT for Cognitive IT Infrastructure Management Services report has recognized Contelli, CSS Corp’s indigenous cognitive automation platform for its adoption of AI and analytics in IT automation. Contelli leverages the transformative potential of cognitive technologies to drive the customers’ service delivery operations, accelerating growth and predictability. It is a context-driven automation platform that can harmonize, orchestrate, and modernize IT infrastructure operations efficiently.

According to John Laherty, Senior Research Analyst from NelsonHall, “CSS Corp has a clear focus on driving digital transformation and end-user experience for its clients through Contelli. It also continues to invest in greater machine learning capabilities for Contelli through its innovation labs.”

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp, said, “Being recognized by NelsonHall as a leader in cognitive services underpins our deep expertise in effectively managing cloud and IT operations environments using automation technologies. Our cognitive approach for business and IT operations are largely focused on customers’ business-critical metrics and tightly aligned with the factors impacting business outcomes.”

We continue to engineer value for our clients and remain fully aligned with them by ensuring superior readiness and responsiveness of their IT infrastructure” he added.

Sunil Mittal – EVP, Chief Sales, and Marketing Officer, said, “Driving cognitive-enabled customer experience is core to our business strategy. Our approach is to leverage our cognitive solutions to unlock value for our customers by offering definitive and distinct customer experiences rather than through labor arbitrage. This latest recognition by NelsonHall adds another jewel to our crown and propels us towards being a partner of choice for organizations globally.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall ’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis…

For more information, please visit www.csscorp.com.

Media Contact:

 CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins Big with Gold Stevie® and Silver Stevie® at 2018 International Business Awards®

 Cognitive IT Management solution, ‘Contelli’ and Big Data solution, ‘Active Insights’ recognized amongst Best New Products of the year 

Bangalore, August 16, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has won a Gold Stevie® and a Silver Stevie® at 2018 International Business Awards. CSS Corp has been awarded two Stevie Awards in the best new product or service of the year category, for its novel adoption of cognitive technologies and deep analytics in IT Service Management and Big Data solutions. The awards will be presented on 20th October at the InterContinental London Park Lane Hotel in London, England.

CSS Corp’s ‘Contelli’ and ‘Active Insights’ platforms were recognized for their industry-leading innovation and customer value proposition. The AI-based ‘Contelli’ platform uses context-driven intelligence, Machine Learning, and Natural Language Processing (NLP) for holistic IT operations and service management. The ‘Active Insights’ platform is a cloud-based analytics powerhouse that goes beyond traditional analytical models and drives intelligence along the customer lifecycle management.

 

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Ensuring customer centricity through innovation will be a crucial barometer on which most organizations will be measured. At CSS Corp, we obsessively pursue customer centricity. Our passionate focus on pragmatic innovation and service delivery excellence has helped us foster meaningful engagements with our customers and deliver critical business outcomes.”

“We are delighted to be recognized by Stevie, yet again, which is a great testament to our trusted customer relationships and sustainable business value that we drive in our engagements,” he further added.

 

Sunil Mittal, EVP & Chief Sales and Marketing Officer said, “We are honored yet again to bag the Stevie Awards. The recognition is emblematic of our robust digital services portfolio with a razor-sharp focus in helping our customers handle disruptions effectively. Being a disruptor in the services industry, we are endeavoring to break the stereotypes through the focused adoption of new age business models in customer engagements.”

The 2018 International Business Awards® received over 3,900 nominations from 74 nations and from organizations of all sizes and from across a gamut of industries in a wide range of categories. The Stevie Award winners were determined by the average scores of more than 270 executives worldwide who participated on 12 juries.

 

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com. 

About the Stevie® Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, The Stevie Awards for Women in Business, The Stevie Awards for Great Employers, and The Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 nominations each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Ranked 7th in HFS Research Global TOP 10 Cognitive Assistant Service Providers Report

~ CSS Corp’s Cognitive assistant platform Cognitive Customer Experience Platform recognized for its industry-leading versatility and tangible business impact ~

Bangalore, September 11, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named amongst the Global Top 10 Cognitive Assistant Service Providers by HFS Research in its latest Cognitive Assistant Service Providers Report for 2018. The report has been compiled based on interviews with 300 enterprise clients of IT services from the Global 2000 on the innovation and execution performance of service providers.

CSS Corp has been featured for strategically blending domain centric customer service capabilities with their technical prowess in customer engagements.  HFS Research has recognized CSS Corp’s cognitive assistant platform Cognitive Customer Experience Platform for its modular ability to be integrated easily with contact center channels and with voice platforms like Amazon Echo.

Cognitive Customer Experience Platform provides an omnichannel customer experience and offers context-driven, real-time support with a human-like interaction to resolve customers’ needs. The platform also impacts business results outside of cost savings, such as creating new revenue streams and improving content discovery for marketing.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “The future of business is being sharply re-defined by greater personalization for the digital customer. To deliver value, brands are increasingly reimagining customer engagement through intelligent technology. At CSS Corp, innovation in emerging technologies and service delivery excellence defines our pinpoint focus on customer centricity. We are attuned to the needs of our customers, and are striving to exceed their expectations along with their business transformation journeys.”

“As we continue to pursue meaningful engagements with customers and partners, this recognition is another endorsement of our strategy and focus to help our clients digitally transform,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer said, “We are delighted to be recognized amongst the top 10 service providers for cognitive assistants globally by HFS Research. With our digital-focused strategy, we have been driving innovation and fresh thinking to open up new growth and revenue streams, both for our customers, as well as for us. This recognition positions us favorably to move up the value chain and leverage Cognitive Customer Experience Platform versatile and modular solutions to drive tangible impact for our customers. ”

“As personalization becomes a critical business differentiator in CX, we will continue to innovate and invest in new tech to stay ahead of the curve and move with greater agility,” he further added.

About CSS Corp

CSS Corp is a new age IT Services and technology support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Amplifies its Technology Portfolio with Geospatial Technical Support Services

~ Brings in the latest geospatial technologies to drive deeper insights into business operations ~

Bangalore, September 27, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it is bringing in end-to-end geospatial services to complement its digital offerings. The services will enable customers across industries like telecom, utilities, and navigation to gain deeper insights into geospatial data with advanced analytics and machine learning in order to drive powerful business outcomes.

CSS Corp’s geospatial technology services (GTS) encompass geographic information systems (GIS), geo-image processing, mapping, and geo-analytics services, delivering visualization of location or spatial data, insights on spatial relationships, and simplified data management. The company leverages hybrid mapping technologies including LiDAR (Aerial and Terrestrial), UAV, aerial technology with an aim of delivering visualization of location or spatial data, insights on spatial relationships, and simplified data management. Using these solutions, organizations will be able to create and merge spatial data from multiple sources that allow for easy access, analysis, and utilization. GTS will help clients leverage contextual intelligence for faster decision-making and go-to-market while improving efficiency and productivity exponentially leading to scalable and sustainable development of businesses

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Given our deep expertise in automation and analytics, CSS Corp is in a strong position to deliver compelling business outcomes through our GIS service line. Our extensive expertise in product design and development, coupled with our 360-degree geospatial content production and management capabilities, will enable us to add enhanced value to our customers while exploring new avenues of growth and performance.”

“The GIS service line is aligned to CSS Corp’s digital vision and comes as a logical extension of our digital offerings. We are very excited to bring these services to our customers while driving meaningful impact for their businesses,” he added further.

Nishikant Nigam, EVP & Chief Delivery Officer CSS Corp said, “Businesses are increasingly leveraging geospatial data, along with machine learning and advanced analytics to gain powerful insights into business operations and achieve greater results. Our GIS services unlock the true potential of the latest geospatial technologies by combining them with our award-winning machine learning capabilities.”

About CSS Corp

CSS Corp is a new age IT Services and technology support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Named a “Leader” in NelsonHall’s NEAT Research on Digital Customer Experience

~ Recognized for a strong focus on driving revenue generation for customers through the adoption of digital CX services ~

Bangalore, October 11, 2018: CSS Corp, a new-age IT services and technology support company, announced today that it has been named as a “Leader” in NelsonHall’s NEAT vendor evaluation for Digital Customer Experience. NelsonHall is a leading independent global analyst firm for the business and IT services industry. The study evaluated 26 top vendors on their ability to drive revenue generation for their customers through the adoption of digital technologies.

The study underscored CSS Corp’s focus on driving revenue generation for customers through the contextual adoption of emerging technologies like AI, analytics, and automation. CSS Corp has been offering CX management services for some of the world’s most recognized brands and helping them create more engaging CX, drive enhanced revenue generation per user (ARPU), and increase predictability in business operations.

The company is betting big on its cognitive platform, Cognitive Customer Experience Platform, to bolster its customer experience strategy. Cognitive Customer Experience Platform is an integral part of CSS Corp’s Cognitive Support Services, which is an outcome-based automation solution to help brands transform their customer experience management approach. This solution automates 30-50% of a typical customer support operation and the customers are charged only for the transactions that the platform resolves. The solution is completely modular, so customers can pick and choose the components that they need and integrate them into their existing technology infrastructure. Customers usually do not make any upfront investment to use Cognitive Customer Experience Platform and only pay from the cost savings realized through automation.

Speaking on the occasion, Manish Tandon, CEO, CSS Corp, said, “Brands are innovatively using technology and processes to drive critical customer outcomes, and cognitive services are at the heart of digital customer experience. At CSS Corp, we continue to drive new outcome-based engagement models that enable our customers to embrace digital transformation in a risk-free manner.”

“To be recognized by NelsonHall as a leader in digital CX is another testimony of our capabilities and experience in winning customer trust and forging meaningful relationships in the ecosystem,” he further added.

Sunil Mittal – EVP, Chief Sales, and Marketing Officer, said, “As businesses continue to evolve, building engaging CX can be the critical differentiator in driving business outcomes. At CSS Corp, our continued focus is to drive stellar customer experiences through our cognitive approach and help our customers unlock new growth and revenue generation opportunities. This latest recognition by NelsonHall marks another milestone in our journey to be a trusted technology partner for organizations globally.”

Ivan Kotzev, the CX Lead Analyst at NelsonHall, said, CSS Corp’s capabilities to integrate analytics and automation in context-driven support helps the effective activation of digital channels and the delivery of personalization. The company’s proprietary CX platforms are a differentiator in assisting clients on their digital transformation journeys.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in IT and business services. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

Submit Enquiry
close slider

SUBMIT YOUR ENQUIRY