2018

Parks Associates: More than 50% of consumers who set up smart home devices themselves report setup problems

~ Webcast to address tech support opportunities through automated cognitive and intelligent technologies and automated connected devices ~

Dallas, Texas, November 8, 2018: Parks Associates research finds most smart home owners set up their devices on their own and more than 50% of these consumers report setup problems. These issues have not translated into greater adoption of tech support services—one-fifth of U.S. broadband households have a subscription. The research firm will examine opportunities to improve tech support services using cognitive and intelligent technologies and automation in the webcast “Cognitive Support Solutions: Delivering the Best Connected Experience” on Tuesday, November 13, 11 a.m. CT.

The webcast, sponsored by CSS Corp, presents strategies for tech support providers to automate support processes while still delivering personalized and valuable user experiences.

“In today’s connected household, support services must expand to offer comprehensive protection for the whole home network, with knowledge of all connected devices, their capabilities, and how they interact with each other,” said Patrice Samuels, Senior Analyst, Parks Associates. “This service creates multiple support challenges, so cost control is another obstacle. AI and other adaptive tech innovations can help companies develop a service that is cost-effective yet still deliver positive user experiences.”

“The power of information and choice that today’s consumers enjoy make them more aware and in control of what they want than ever before,” said Sid Victor, Vice President & Head of Customer eXperience Services, CSS Corp. “This paradigm shift has made customer experience (CX) the new differentiator as empowered customers are calling the shots. At CSS Corp, we’ve taken an experience-first approach to orchestrating our customers’ digital journeys. Our unique point-of-view from being the perfect intersection of a customer experience practitioner and digital Services provider gives us an unprecedented edge in crafting the ideal digital journey for our customers. CSS Corp’s offers modular, context-aware, and outcome-based cognitive automation models to create hyper-personalized customer experiences.”

During the webcast, Samuels and Victor will share insights on:

  • Consumer expectations for support
  • Automation built on intelligent devices that deliver personalized connected experiences to consumers
  • The impact of support on customer experience and actions
  • Outcome-based automation services and their impact on business outcomes

“Connected devices are taking a more central role in a variety of contexts,” Samuels said. “Use cases extend from entertainment to health and home security, and automated solutions with the proper intelligence can deliver convenience and personalization to the consumer through multiple support scenarios.”

For more information and to register for the webcast, visit http://www.parksassociates.com/cognitive-nov2018. To speak with an analyst about this research, contact Julia Homier at julia.homier@parksassociates.com, 972-996-0214.

 

About Parks Associates

Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions. http://www.parksassociates.com

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp’s customer ALE wins Certified Support Staff Excellence Center Award 2018 at the TSW Conference

~ CSS Corp offers technology support capabilities to 30 out of the top 50 telecom companies globally ~

 

Bangalore, November 20, 2018: CSS Corp, a new-age IT services and technology-support company, today announced that its customer ALE International operating under the Alcatel-Lucent Enterprise brand (ALE) has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology Services Industry Association (TSIA).

CSS Corp has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service. Leveraging CSS Corp’s technology support platforms, ALE was able to bring down recurring ticket incidents by nearly 20%, while fully resolving customer queries, thus improving customer satisfaction across four regions and global support centers.

CSS Corp works with 30 out of the top 50 major global telecom service provider/telecom operator companies globally, enabling them to deliver seamless customer engagement while creating additional revenue generation avenues. CSS Corp’s comprehensive enterprise support offerings span all aspects from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It enables enterprises to move from a reactive support model to a pre-emptive and proactive support model by leveraging the automation and high-end data analytics.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Delivering seamless CX is a critical imperative for telecom companies in today’s digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of technology and expertise.”

 

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About ALE International

 The mission of ALE is to make everything connect to create the customized technology experiences customers need. From the office, the cloud or in combination, ALE delivers networking and communications that work for people, processes and customers. A heritage of innovation and dedication to customer success has made the organization an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, the company’s 2,200+ employees and 2,900+ partners serve across more than 50 countries marketed under the Alcatel-Lucent Enterprise brand. This is achieved through digital transformation tailored to each organization. ALE integrates systems, deploys analytics, and leverages mobility and the Internet of Things through innovative new business models to lay the foundation for all future innovations.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services in the 2019 Everest Group’s PEAK Matrix™

Bangalore, December 05, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named as a ‘Major Contender’ in the Everest Group’s PEAK MatrixTM 2019 for Cloud Enablement Services. CSS Corp has been well-positioned for delivering flexible and scalable on-demand solutions to global enterprises, in order to accelerate cloud migration and drive faster time-to-market.

Everest’s PEAK MATRIX assesses cloud service providers on parameters such as market impact, organization vision & strategy, and service delivery capabilities, in order to create this comprehensive ranking. The report provides an in-depth view into 20+ vendors that are enabling critical business outcomes for businesses through seamless transition to the cloud.

CSS Corp has been simplifying cloud migration complexities and powering agile cloud adoption for enterprises through its Cloud Migration Services and solutions like CloudMAP, CloudPATH, and CloudDRIVE.  The full suite of solutions enables enterprises to radically improve customer experience, manage faster time-to-market, and reduce costs by moving to a “continuous delivery” model for cloud adoption.

Speaking on the recognition, Manish Tandon- CEO at CSS Corp, said, “Cloud has emerged as a critical business driver for more and more businesses seeking to achieve competitive differentiation and faster-time-to-market. The right set of cloud tools and a robust enablement partner can significantly impact an organization’s bottom line, by plugging in more flexibility, agility, and intelligence into business operations.”

“We are thrilled to be recognized amongst the top cloud service providers in the Everest Group’s PEAK Matrix, and this spurs us on to deliver more value to our customers and be a valued partner of choice,” he added further.

Sunil Mittal – EVP, Chief Sales and Marketing Officer at CSS Corp said, “Cloud is no longer a technology decision, but rather a business decision. Businesses are viewing cloud adoption as an essential component of enterprise IT ecosystems, and leveraging the best cloud infrastructure to drive critical business decision making. At CSS Corp, our constant endeavor is to marry our best-in-class solutions to the right counsel and expertise to deliver winning results for our customers.”

He further added, “We are delighted to be recognized by Everest Group for our cloud transition and enablement capabilities. This is reflective of our deep commitment to customer success, and providing them with expert counsel to drive greater business differentiation and profitability for our customers.”

Ashwin Venkatesan, Practice Director at Everest Group said, “Cloud is increasingly becoming a strategic enabler of business outcomes and warrants a client-specific enablement approach. CSS Corp has a strong focus on building an end-to-end cloud services suite backed by a credible partner ecosystem and investments in innovation labs – all of which have helped the company position itself as a Major Contender in this assessment. Clients have specifically appreciated CSS Corp’s flexibility, cost management, and transparency in cloud service operations.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services by Everest Group PEAK Matrix™

Bangalore, January 8, 2018 – CSS Corp, a new-age IT services and technology support company, today announced that the Everest Group has recognized the company as a ‘Major Contender’ in its PEAK MatrixTM for Cloud Enablement Services. Demonstrating its innovation and growth in the market, CSS Corp was strongly positioned for its ability to delivery flexible, on-demand, scalable and elastic services which make them well-positioned to help enterprises transform from legacy systems to new age digital ecosystems.

Everest’s PEAK MATRIX is a framework to assess the relative market impact, overall vision and capability of service providers. The report provides a view of 20+ vendors and recognizes key players with advanced cloud expertise that help enterprises in seamless transition to the cloud.

CSS Corp’s Cloud Migration Services enables enterprises to simplify migration planning for agile cloud adoption, remove cloud transformation complexities, and move beyond IaaS to improve cost and efficiency, resulting in better customer experience and faster time to market.

CSS Corp has developed a complete suite of solutions to shift from a “program” to “continuous delivery” model for cloud adoption.  Key cloud solutions are:

  • CloudMAP – Automated cloud migration assessment and planning for a specific business process or enterprise workload. Reduces migration planning time by at least 40%.
  • CloudPATH – Simplified, industrialized and predictable method of migrating enterprise workload through re-factoring, re-platforming and live workload migration. Improves success rate of migration by 30-60%.
  • CloudDRIVE – Operational readiness from day 1 in the cloud using Next-gen predictive operations and automation platform for continuous optimization. Saves cloud spend by 20-25%.

Speaking on the recognition, Manish Tandon, CEO, CSS Corp, said, “Cloud is becoming a mainstream component of enterprise IT ecosystems. With a plethora of cloud migration services available today, it has become important for enterprises to choose the right service provider with the right set of capabilities. CSS Corp’s Cloud Migration and Management services makes a compelling business case on both technical and commercial aspects.”

He further added, “We are delighted at being recognized by Everest for our capabilities in the cloud migration segment, which reflects the value we deliver to our customers through our differentiated cloud offerings and innovation in service delivery.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed.

Please visit www.csscorp.com for more information.

Media Contacts:

CSS Corp
Soumi Bhattacharya: +91-8861959002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Wins ‘5th Big Data & Analytics Converge 2018 Award’ for its ‘Active Insights’ Platform

CSS Corp Wins ‘5th Big Data & Analytics Converge 2018 Award’ for its ‘Active Insights’ Platform

Named as Winner in the ‘Best Analytics Service in Customer Analytics’ category

Bangalore, February 7, 2018CSS Corp, a new-age IT services and technology support company, announced today that it has been selected as a winner of the ‘5th Big Data & Analytics Converge 2018 Award’ in the ‘Best Analytics Service in Customer Analytics’ category. CSS Corp emerged as a winner for its proven capabilities in driving intelligence in customer engagements through its smart analytics platform, Active Insights. The award ceremony took place on 1st February 2018, at Taj Lands End, Mumbai.

CSS Corp was recognized for its unique capabilities that leverage artificial intelligence, machine learning and natural language processing to enable businesses to understand customer experience. CSS Corp’s Active Insights goes beyond traditional analytical models to predict customers’ buying behavior and identify next best actions by applying contextual algorithmic models to historical purchasing behavior. The platform is powered by advanced statistical models that uncover customers’ intent and issues and proactively deliver the right recommendations and remediation.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “At CSS Corp, we are leveraging artificial intelligence and analytics to help clients discover new revenue streams and leverage new efficiencies. Our digital analytics center of excellence is helping transform customer ecosystems, resulting in improved business agility, operational excellence, resilience, and enhanced customer experience.”

He added further, “We are delighted to provide a sustainable competitive edge to our customers in their transformational growth journeys. This recognition is a testimony to our growing capabilities to deliver winning results for our clients.”

About CSS Corp

CSS Corp is a new age IT services and technology support company that harnesses the power of artificial intelligence, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers differentiate and succeed.  For more information, please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

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