2018

CSS Corp Wins Gold at 10th Annual 2018 Golden Bridge Awards

~ Proprietary cognitive assistant platform Cognitive CX Platform recognized under the Innovations in Technology – IT Services category ~

Bangalore, October 22, 2018: CSS Corp, a new-age IT services and technology support company, today announced that its cognitive assistant platform Cognitive CX Platform has been awarded Gold at the 10th Annual 2018 Golden Bridge Awards. The award will be presented in San Francisco on Monday, October 29, 2018, during the red-carpet ceremony.

CSS Corp has built Cognitive CX Platform to help brands reorient their customer experience approach through an outcome-based model. The company enables organizations to adopt contextual digital strategies and proposes solutions that automate interactions, amplify customer service agents and simplify their operations.

CSS Corp’s Cognitive CX Platform ties four crucial components of customer lifecycle management:

  • Customer experience enhancement
  • Digital journey orchestration
  • Revenue generation
  • Outcome-based delivery

The company is investing significantly in its Cognitive CX Platform platform to help businesses anticipate and resolve customer issues at scale and at manageable costs. The company recently released the enterprise version of the Cognitive CX Platform platform that focuses on streamlining and modernizing enterprise support operations.

Speaking on the occasion, Manish Tandon, Chief Executive Officer, CSS Corp said, “Brands that master personalization and bring deep, intuitive customer experiences through smarter technology will thrive in the digital future. CSS Corp’s deep capabilities in digital, coupled with our obsessive focus on customer centricity has helped us to offer unique expertise to our clientele and aid in their transformation journeys.”

“This recognition is another milestone in our innovation journey, as we continue to explore new frontiers in creating cognitive solutions for tomorrow’s business problems,” he further added.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Our digital-focused strategy and innovation roadmap has helped us to develop intuitive solutions that identify new revenue opportunities and power growth for our customers. Our cognitive platform Cognitive CX Platform is born out of this approach, and since its launch, Cognitive CX Platform has helped us to explore greater personalization in CX, for our clients.”

“We are honored to be recognized by Golden Bridge Awards, and we will continue to push new boundaries in customer excellence through cutting-edge innovation and intelligent technology,” he further added.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Opens New Delivery Center in Manila, Philippines to Complement Its Growth and Expansion Strategy

~ Opens second center in the city to address growing business needs and attract new millennial talent ~

Philippines, October 16, 2018: CSS Corp, a new-age IT services and technology support company, today announced the opening of its new delivery center in Manila, Philippines. The new center is located in Bonifacio Global City, the financial and lifestyle district of Manila.

The new facility in Manila is the latest addition to CSS Corp’s growing portfolio of delivery centers globally, which are aimed at providing new age services and tech support to the global clientele. The company plans to hire over 400 local employees over the next six to eight months, in areas such as technical support, helpdesk, customer support and account management. This development comes as part of the company’s growth strategy to expand in local markets.

CSS Corp launched its first center in Manila in the year 2009 and continues to focus on building diversified talent and capabilities for its customers. The 24,218-sq. feet new facility will house 400 employees, and will feature state-of-the-art workspaces, two training centers, technical labs, collaboration rooms and recreational areas including a 24-hour cafeteria, karaoke and billiard rooms. The entire center has been designed keeping sustainability and employee-friendliness in mind.

“We are thrilled to announce the launch of our new delivery center in Manila. We are thankful to the Philippine Economic Zone Authority (PEZA) for their continued support, and we look forward to a long-term, strategic and fruitful association that will complement our mutual vision of growth,” said Manish Tandon, CEO at CSS Corp.

Manish further added, “Philippines continues to emerge as an outsourcing hotspot for global players, given its strong understanding of customers in US and EU, coupled with the surge in digital-savvy talent and technical skills. We are confident that the new delivery center will aid our strategic vision of being more to our customers, while remaining committed to the local economy within the country.”

“At CSS Corp, we remain committed to driving growth for our customers, employees and the ecosystem, while delivering digital innovation and superior customer experience to our clients. Philippines, with its ease of doing business, burgeoning tech talent, and exceptional language skills, has become a favored destination for support capabilities, especially with the rise in cognitive technologies. Coupled with strong labor policies and government incentives, the country brings tremendous potential for growth in the near future,” said Arvind Kingsly Appavu, Country Head & AVP – Philippines at CSS Corp.

In 2017, CSS Corp opened two new development centers, one in Costa Rica in December and another in Bengaluru, India in April. With the new center in Manila, CSS Corp has increased its presence in Asia to 8 locations, as a part of its strategic vision to offer infrastructure and tech support capabilities to its customers across the world.

The Philippine IT-BPM industry targets to generate 1.8 million direct employment by 2022 under the Accelerate PH: Future Ready Roadmap 2022 by the Information Technology and Business Process Association of the Philippines (IBPAP). It also hopes to help create more than 5 million jobs in other sectors, making it the single largest creator of jobs in the Philippines.

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

Parks Associates: More than 50% of consumers who set up smart home devices themselves report setup problems

~ Webcast to address tech support opportunities through automated cognitive and intelligent technologies and automated connected devices ~

Dallas, Texas, November 8, 2018: Parks Associates research finds most smart home owners set up their devices on their own and more than 50% of these consumers report setup problems. These issues have not translated into greater adoption of tech support services—one-fifth of U.S. broadband households have a subscription. The research firm will examine opportunities to improve tech support services using cognitive and intelligent technologies and automation in the webcast “Cognitive Support Solutions: Delivering the Best Connected Experience” on Tuesday, November 13, 11 a.m. CT.

The webcast, sponsored by CSS Corp, presents strategies for tech support providers to automate support processes while still delivering personalized and valuable user experiences.

“In today’s connected household, support services must expand to offer comprehensive protection for the whole home network, with knowledge of all connected devices, their capabilities, and how they interact with each other,” said Patrice Samuels, Senior Analyst, Parks Associates. “This service creates multiple support challenges, so cost control is another obstacle. AI and other adaptive tech innovations can help companies develop a service that is cost-effective yet still deliver positive user experiences.”

“The power of information and choice that today’s consumers enjoy make them more aware and in control of what they want than ever before,” said Sid Victor, Vice President & Head of Customer eXperience Services, CSS Corp. “This paradigm shift has made customer experience (CX) the new differentiator as empowered customers are calling the shots. At CSS Corp, we’ve taken an experience-first approach to orchestrating our customers’ digital journeys. Our unique point-of-view from being the perfect intersection of a customer experience practitioner and digital Services provider gives us an unprecedented edge in crafting the ideal digital journey for our customers. CSS Corp’s offers modular, context-aware, and outcome-based cognitive automation models to create hyper-personalized customer experiences.”

During the webcast, Samuels and Victor will share insights on:

  • Consumer expectations for support
  • Automation built on intelligent devices that deliver personalized connected experiences to consumers
  • The impact of support on customer experience and actions
  • Outcome-based automation services and their impact on business outcomes

“Connected devices are taking a more central role in a variety of contexts,” Samuels said. “Use cases extend from entertainment to health and home security, and automated solutions with the proper intelligence can deliver convenience and personalization to the consumer through multiple support scenarios.”

For more information and to register for the webcast, visit http://www.parksassociates.com/cognitive-nov2018. To speak with an analyst about this research, contact Julia Homier at julia.homier@parksassociates.com, 972-996-0214.

 

About Parks Associates

Parks Associates is an internationally recognized market research and consulting company specializing in emerging consumer technology products and services. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, primary studies, consumer research, custom research, workshops, executive conferences, and annual service subscriptions. http://www.parksassociates.com

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp’s customer ALE wins Certified Support Staff Excellence Center Award 2018 at the TSW Conference

~ CSS Corp offers technology support capabilities to 30 out of the top 50 telecom companies globally ~

 

Bangalore, November 20, 2018: CSS Corp, a new-age IT services and technology-support company, today announced that its customer ALE International operating under the Alcatel-Lucent Enterprise brand (ALE) has been awarded Certified Support Staff Excellence Center status for operational excellence in their support operations, a fourth year in a row. The recognition was awarded by the Technology Services Industry Association (TSIA).

CSS Corp has been providing technical support to ALE for over 16 years in order to enable the company to deepen client engagements and bring exemplary customer service. Leveraging CSS Corp’s technology support platforms, ALE was able to bring down recurring ticket incidents by nearly 20%, while fully resolving customer queries, thus improving customer satisfaction across four regions and global support centers.

CSS Corp works with 30 out of the top 50 major global telecom service provider/telecom operator companies globally, enabling them to deliver seamless customer engagement while creating additional revenue generation avenues. CSS Corp’s comprehensive enterprise support offerings span all aspects from establishing a Welcome Centre to Automated Customer Care Support to Field Training, support and maintenance. It enables enterprises to move from a reactive support model to a pre-emptive and proactive support model by leveraging the automation and high-end data analytics.

Sunil Mittal, EVP & Chief Sales and Marketing Officer, CSS Corp said, “Delivering seamless CX is a critical imperative for telecom companies in today’s digital age, and they are looking for the right experts who can partner with them in their digital transformation journey. As a trusted partner for major telecom players globally, CSS Corp is committed to delivering tangible, measurable outcomes and exemplary customer engagement through a unique combination of technology and expertise.”

 

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com.

About ALE International

 The mission of ALE is to make everything connect to create the customized technology experiences customers need. From the office, the cloud or in combination, ALE delivers networking and communications that work for people, processes and customers. A heritage of innovation and dedication to customer success has made the organization an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide. With global reach and local focus, the company’s 2,200+ employees and 2,900+ partners serve across more than 50 countries marketed under the Alcatel-Lucent Enterprise brand. This is achieved through digital transformation tailored to each organization. ALE integrates systems, deploys analytics, and leverages mobility and the Internet of Things through innovative new business models to lay the foundation for all future innovations.

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

CSS Corp Recognized as ‘Major Contender’ in Cloud Enablement Services in the 2019 Everest Group’s PEAK Matrix™

Bangalore, December 05, 2018: CSS Corp, a new-age IT services and technology support company, today announced that it has been named as a ‘Major Contender’ in the Everest Group’s PEAK MatrixTM 2019 for Cloud Enablement Services. CSS Corp has been well-positioned for delivering flexible and scalable on-demand solutions to global enterprises, in order to accelerate cloud migration and drive faster time-to-market.

Everest’s PEAK MATRIX assesses cloud service providers on parameters such as market impact, organization vision & strategy, and service delivery capabilities, in order to create this comprehensive ranking. The report provides an in-depth view into 20+ vendors that are enabling critical business outcomes for businesses through seamless transition to the cloud.

CSS Corp has been simplifying cloud migration complexities and powering agile cloud adoption for enterprises through its Cloud Migration Services and solutions like CloudMAP, CloudPATH, and CloudDRIVE.  The full suite of solutions enables enterprises to radically improve customer experience, manage faster time-to-market, and reduce costs by moving to a “continuous delivery” model for cloud adoption.

Speaking on the recognition, Manish Tandon- CEO at CSS Corp, said, “Cloud has emerged as a critical business driver for more and more businesses seeking to achieve competitive differentiation and faster-time-to-market. The right set of cloud tools and a robust enablement partner can significantly impact an organization’s bottom line, by plugging in more flexibility, agility, and intelligence into business operations.”

“We are thrilled to be recognized amongst the top cloud service providers in the Everest Group’s PEAK Matrix, and this spurs us on to deliver more value to our customers and be a valued partner of choice,” he added further.

Sunil Mittal – EVP, Chief Sales and Marketing Officer at CSS Corp said, “Cloud is no longer a technology decision, but rather a business decision. Businesses are viewing cloud adoption as an essential component of enterprise IT ecosystems, and leveraging the best cloud infrastructure to drive critical business decision making. At CSS Corp, our constant endeavor is to marry our best-in-class solutions to the right counsel and expertise to deliver winning results for our customers.”

He further added, “We are delighted to be recognized by Everest Group for our cloud transition and enablement capabilities. This is reflective of our deep commitment to customer success, and providing them with expert counsel to drive greater business differentiation and profitability for our customers.”

Ashwin Venkatesan, Practice Director at Everest Group said, “Cloud is increasingly becoming a strategic enabler of business outcomes and warrants a client-specific enablement approach. CSS Corp has a strong focus on building an end-to-end cloud services suite backed by a credible partner ecosystem and investments in innovation labs – all of which have helped the company position itself as a Major Contender in this assessment. Clients have specifically appreciated CSS Corp’s flexibility, cost management, and transparency in cloud service operations.”

About CSS Corp

CSS Corp is a new age IT Services and Technology Support company that harnesses the power of AI, automation, analytics, cloud and digital to address customer needs. The company partners with leading enterprises to help realize their strategic business outcomes. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed. For more information please visit www.csscorp.com

 

Media Contact:

CSS Corp

Soumi Bhattacharya: +91-88619 59002 l Soumi.Bhattacharya@csscorp.com

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